Human Resources Management Commons^™

Measuring And Evaluating Sales Force Training Effectiveness: A Proposed And An Empirically Tested Model, Ashraf Magdy Attia

Theses and Dissertations in Business Administration

Recent reports show that 95% of organizations conduct some form of sales training and organizations spend more than $30 billion dollars annually on sales training programs. According to {\it Sales \& Marketing Management\/} (1993), the average estimated field training costs for a sales trainee is \$37,000. Due to the accelerating investments in sales training, Honeycutt, Ford, and Rao (1995) found that 57% of sales training executives said that the major area in greatest need of additional research is determining sales training effectiveness.

The research contained herein addresses a gap in the marketing literature by: (1) proposing and testing a model …

Ua25/2 Connections, Wku Human Resources

WKU Administration Documents

Newsletter created by WKU Human Resources for the faculty and staff of WKU regarding personnel issues and benefits.

Empowerment Of A Uaw Workforce, Paula L. Hughel

Theses

This thesis will investigate whether empowerment of a workforce has a positive correlation on employee job satisfaction.

Research supports that the automotive industry is continuously focusing on the reduction of structural costs. One area that is commonly focused on is the reduction of manpower, specifically management. As the number of managers are reduced some of the work is being redistributed to the employees. Along with the additional work comes decision making responsibilities.

Although research supports that empowerment has a positive correlation on business results and working environments, it is inconclusive that empowerment has a positive correlation relative to job satisfaction. …

Assessment Of The Job Posting Procedures At The University Of Tennessee At Chattanooga, Sharmelle J. Thomas

Honors Theses

The purpose of this study is to assess employee and supervisor perceptions of the job posting system used by the University of Tennessee at Chattanooga as an internal recruiting mechanism for non-faculty employees.

Office Of Human Resources News - Spring 1998, Nova Southeastern University

Office of Human Resources News

No abstract provided.

Degree Of Manufacturer Readiness For Skill-Based Pay Programs, Michael R. Willett

Graduate Research Papers

The purpose of this study is to determine the degree of readiness of manufacturing companies in Black Hawk County, Iowa, to adopt a skill-based pay plan. Readiness, or change orientation, will be determined by comparing current characteristics of companies in this sample to those characteristics of American companies that have already implemented successful skill-based pay plans.

The Relationship Of Saudi Managers’ Characteristics And Their Support Of The Transfer Of Training To The Workplace, Khalid M. Alhazmi

Dissertations

Many HRD professionals have pointed out that one of the most important elements for transfer of training to the workplace is management support. However, there is little discussion concerning management characteristics that support the transfer of training to the workplace. The purpose of this study was to investigate management characteristics that inhibit or promote the transfer of training to the workplace and to provide information regarding those characteristics to companies.

This study focused on one main question: Do management characteristics have an effect on management support of the transfer of training to the workplace? To answer this question, a study …

Security Bureaucracies: The Psychology Of Keeping And Divulging Secrets, Ibpp Editor

International Bulletin of Political Psychology

This article describes aspects of the psychology of keeping and divulging secrets to inform policies of security bureaucracies' human resource managers.

Using Simulation To Model Time Utilization Of Army Recruiters, James D. Cordeiro Jr., Mark A. Friend

Theses and Dissertations

It is a well-known fact Army recruiters work very long hours in a demanding environment. In many cases, recruiting stations are geographically isolated from military bases, with recruiters often tolerating a high cost of living, crime, and other such adverse conditions that characterize the communities they work in. The job itself demands self-starting, motivated individuals with a wide range of skills, from street-savvy to salesmanship, in order to succeed. A number of factors in recent years have made military recruiting more difficult, which include scandals involving highly-placed soldiers and changes in attitudes towards military service among eligible men and women. …

The Measurement Of Human Intellectual Capital In The United States Air Force, Thomas J. Wagner

Theses and Dissertations

For centuries, companies used basically the same accounting system developed in the fifteenth century to measure economic performance. Through much of this period the tangible value of a firm, its plants, property and equipment, was closely related to the market value of the firm. With the dawning of the information age, America has evolved from a manufacturing based economy to a service oriented economy. Closely related to this change from a blue collar to white collar workplace has been the widening gap between the market value of a company and its tangible assets. Roughly equal before, now the tangible assets …

A Vft Approach To Allocation Of Manpower And Budget Cuts, Thomas G. Boushell

Theses and Dissertations

The National Air Intelligence Center (NAIC), like many Department of Defense (DoD) and civilian organizations, has been forced to undergo budget and manpower reductions. This year's resource allocation decision requires NAIC to identify both contracts and personnel to be cut. In order to reduce the amount of time and subjectivity involved in this important decision, a resource allocation model was developed to compare different alternatives. This model uses decision analysis with value-focused thinking to quantify the resultant impact of the chosen cuts. The impact was quantified based upon the NAIC Commander's values and preferences, which were used to build a …

Policy Guidelines On Sex For Security Bureaucracies, Ibpp Editor

International Bulletin of Political Psychology

This article provides policy guidelines for personnel managers within security bureaucracies on sexual dispositions.

Wage And Benefit Survey, 1998, Stephen M. Lebruto, E. Taylor Ellis

Dick Pope Sr. Institute Publications

During the summer months of 1994, 1995, 1996, 1997, and 1998, the Dick Pope Sr. Institute for Tourism Studies at the University of Central Florida has conducted a survey of Central Florida hospitality industry properties regarding wages paid and employee benefits. This five year project has been sponsored by the Hotel Human Resource Association of Central Florida and has been supported by the Central Florida Hotel Motel Association. This comprehensive study solicits and reports data on wages and benefits from 364 hospitality organizations covering 119 occupational/hourly job titles and 45 management/supervisory positions. The first final report in 1994 summarized data …

Ua25/2 Connections, Wku Human Resources

WKU Administration Documents

Newsletter created by WKU Human Resources for the faculty and staff of WKU regarding personnel issues and benefits.

Attracting And Retaining Talent : A Managerial Challenge, Y Sriram, Abhijit Bhaduri

IIMB Management Review

Getting the right person for the right job and retaining him/her is a challenge all organisations face. What are the strategies evolved by organisations to attract and retain talented manpower, across different levels and functions? How do attractive compensation schemes and 'golden handcuffs' rate against providing learning opportunities and a work culture that promotes creativity? Where do the old fashioned virtues of loyalty, honesty and hard work stand? Are some organisations more successful in nurturing their employees in line with their vision? What can be done to counter the flight of talent? These were some of the issues which came …

Redefining Loyalty: Motivational Strategies And Employee Loyalty In An Era Of Downsizing, Sandra Obilade

New England Journal of Entrepreneurship

Retaining employee loyalty after restructuring is a problem for all types of businesses. The major issue concerns how management and employees can establish a new, mutually acceptable "psychological contract" which ensures employee loyalty but not lifelong employment. Eighteen small businesses in Fairfield County, Connecticut were surveyed to investigate loyalty and motivation after downsizing. A significant correlation was found between loyalty and motivation. Furthermore, several motivational techniques employed were inconsistent with employee needs. Suggestions are offered on how to retain employee loyalty.

Euroconstruction Report 1, Louis Gunnigan, Trevor Orr

Reports

This report was prepared on behalf of the Construction Industry Federation as Ireland’s initial contribution to the Leonardo da Vinci Project: Euroconstruction.

The report is divided into 3 sections.

Section 1 concentrates on the recent and likely future changes in the structure of the Irish construction market and the impact of these changes on project management and project financing. The recent growth of the industry is documented and predictions for the future of the industry in Ireland are summarised. The conclusions reached show that an increased involvement in the financing of public projects is required from the private sector if …

Where All The Children Are Above Average: A Meta Analysis Of The Performance Appraisal Purpose Affect, J. Jawahar, Chuck R. Williams

Scholarship and Professional Work - Business

More than 40 years ago, Taylor and Wherry (1951) hypothesized that performance appraisal ratings obtained for administrative purposes, such as pay raises or promotions, would be more lenient than ratings obtained for research, feedback, or employee development purposes. However, research on appraisal purpose has yielded inconsistent results, with roughly half of such studies supporting this hypothesis and the other half refuting it. To account for those differences, a meta-analysis of performance appraisal purpose research was conducted with 22 studies and a total sample size of 57,775. Our results support Taylor and Wherry's hypothesis as performance evaluations obtained for administrative purposes …

Effective Communication In The Performance Appraisal Interview: Face-To-Face Communication For Public Managers In The Culturally Diverse Workplace, John F. Kikoski

Political Science & Global Affairs Faculty Publications

A study restates and then extends a thesis about the performance appraisal process first published almost 15 years ago - that the public manager's performance in the face-to-face encounter of the appraisal interview itself is the Achilles' heel of the entire process. This 1983 article held that many public managers experience discomfort approaching the actual performance appraisal interview and difficulty in conducting it. They are usually untrained and may even be unaware of the scholarly work that has identified the skills that make for more effective face-to-face communication. The 1983 article also presented 6 specific microcommunication skills to help public …

Improving Police Officer Performance Appraisal, Leslie D. Simpson

Theses

This thesis will examine the development of American police management practices and organizational structure from its inception during the eighteenth century to the present. The organizational structure and management philosophy will be discussed concerning the influence they have on police officer performance appraisal.

Private sector business organizations have undergone monumental changes in management philosophy during the past twenty years. Most successful enterprises have shifted to a form of quality management that recognizes the benefits of employee participation in management programs. With emphasis on customer service, quality, process improvement, and human resource management American businesses are regaining their leadership role in …

An Understanding And A Quest For Excellence In Human Resources At An Urban Public School District, Juliette E. Douglas

Theses

This thesis will focus on how to transition the Human Resource Division at St. Louis Public Schools into a customer focused, responsive service organization. Like many other industries, urban education has some uniqueness but there are also some common issues. To better understand the management style traditionally used in urban education, this project started with conducting extensive research on the history of management in education.

History is only important in understanding the past. Good management must focus on the present and create the future. To better plan to create a changed human resource function, two basic management concepts were also …

An Evaluation Of The Competency Modeling Method Used By A Major Telecommunications Company, Sharon K. Kramer

Theses

This thesis focuses on competency model development methods and evaluating an actual competency model development method used by a consulting company on behalf of its client.

As HRD professionals get down to actually measuring human performance against the model they set forth to specify competency and its associated behaviors, they often find behavioral measurements to be subjective and relative, rather than objective and criterion-based.

The purpose of this study is to review competency model definitions and development methods, as well as the implications for using competency models to improve human performance, business results and competitive advantage.

The competency model development …

The Interactive Effects Of Different Accounting Controls On Subordinates' Behaviour And Performance, Chong M. Lau

Research outputs pre 2011

Prior research suggests that goal setting and an emphasis en meeting tight budget targets may influence the extent of subordinates' performance and slack creation. This study hypothesizes that other accounting controls may moderate these relationships. Specifically, it hypothesizes that: (i) budgetary performance is increased and (ii) budgetary slack creation is decreased when an emphasis on setting and meeting tight budget targets is complemented with a high extent of cost control. The results support a significant two-way interaction between Emphasis on setting and meeting tight budget targets and Cost control affecting budgetary performance. A significant two-way interaction between Emphasis en setting …

The Changing Context Of Practice, Stephen M. Brown

WCBT Faculty Publications

Environmental and organizational changes are putting new demands on training. Training must change to support new organizational structures within a complex and changing business and social environment.

Evaluation of training must be multilevel, customer focused, and support continuous improvement of training.The challenge is to provide meaningful data that enables assessment of customer satisfaction, business impact, and return on investment.

The Organizational Action Research Model, Morton Elfenbein, Stephen M. Brown, Kim H. Knight

WCBT Faculty Publications

This chapter proposes a paradigm, which empowers practitioners to practice research to meet their needs and to advance the profession to which they belong. It proposes the integration of practitioner and researcher role as an alternative to the fragmented model that currently exists. In doing so, it draws much from the past tradition of the action researchers as well as the science approach espoused by others. In this way, the needs of individual managers to evaluate their espoused theories and their theories-in-use can be undertaken so that their organizations can function more realistically and can respond more effectively to the …

A New Look At Within-Source Interrater Reliability Of 360-Degree Feedback Ratings, Gary J. Greguras, Chet Robie

Research Collection Lee Kong Chian School Of Business

This study investigated within-source interrater reliability of supervisor, peer, and subordinate feedback ratings made for managerial development. Raters provided 360-degree feedback ratings on a sample of 153 managers. Using generalizability theory, results indicated that little within-source agreement exists; a large portion of the error variance is attributable to the combined rater main effect and Rater X Ratee effect; more raters are needed than currently used to reach acceptable levels of reliability; supervisors are the most reliable with trivial differences between peers and subordinates when the numbers of raters and items are held constant; and peers are the most reliable, followed …