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Articles 391 - 420 of 478
Full-Text Articles in Human Resources Management
Silence Speaks Volumes: The Effectiveness Of Reticence In Comparison To Apology And Denial For Repairing Integrity- And Competence-Based Trust Violations, Donald L. Ferrin, Peter H. Kim, Cecily D. Cooper, Kurt T. Dirks
Silence Speaks Volumes: The Effectiveness Of Reticence In Comparison To Apology And Denial For Repairing Integrity- And Competence-Based Trust Violations, Donald L. Ferrin, Peter H. Kim, Cecily D. Cooper, Kurt T. Dirks
Research Collection Lee Kong Chian School Of Business
Prior research on responses to trust violations has focused primarily on the effects of apology and denial. The authors extended this research by studying another type of verbal response that is often used to respond to trust violations but has not been considered in the trust literature: reticence. An accused party may use reticence in a sincere and even legitimate attempt to persuade a trustor to withhold judgment. Yet, by considering information diagnosticity and belief formation mechanisms through which verbal responses influence trust, the authors argue that reticence is a suboptimal response because it combines the least effective elements of …
Riau Vegetables For Singapore Consumers: A Collaborative Knowledge-Transfer Project Across The Straits Of Malacca, Thomas Menkhoff, Patrick H. M. Loh, Sin Bin Chua, Hans-Dieter Evers
Riau Vegetables For Singapore Consumers: A Collaborative Knowledge-Transfer Project Across The Straits Of Malacca, Thomas Menkhoff, Patrick H. M. Loh, Sin Bin Chua, Hans-Dieter Evers
Research Collection Lee Kong Chian School Of Business
The paper analyses a recent collaborative knowledge transfer project between the Republic of Singapore and the Republic of Indonesia across the Straits of Malacca. The initiative was aimed at supplying the city state at the southern tip of the Malay Peninsula with green vegetables from Riau, Indonesia, and to provide technical assistance to Riau farmers on protected cultivation and post-harvest technologies. We reconstruct the bilateral evolution of the vegetable project in the context of the long-standing relationships between both countries vis-à-vis Singapore’s reliance on food imports; identify the strategic partner organizations on both sides and their motivations to engage in …
Why Does Proactivity Relate To Favourable Employee Attitudes And Behaviours?, Knowledge@Smu
Why Does Proactivity Relate To Favourable Employee Attitudes And Behaviours?, Knowledge@Smu
Knowledge@SMU
Responding to fierce global competition for talent, organisations are increasingly developing and using innovative strategies to attract, hire, and retain employees. One strategy aimed at acquiring top-notch talent has been to consider applicants’ personality traits in the hiring process. One personality trait linked to favourable employee behaviours and attitudes is employee proactivity. Integrating several different literatures, Singapore Management University associate professor of organisational behaviour Gary Greguras, and University of Akron assistant professor of psychology James Diefendorff, developed and tested a model which explicates the processes through which proactivity relates to employee job satisfaction, life satisfaction, performance, and organisational citizenship behaviours.
Can Training Improve The Quality Of Inferences Made By Raters In Competency Modeling? A Quasi-Experiment, Filip Lievens, Juan I. Sanchez
Can Training Improve The Quality Of Inferences Made By Raters In Competency Modeling? A Quasi-Experiment, Filip Lievens, Juan I. Sanchez
Research Collection Lee Kong Chian School Of Business
A quasi-experiment was conducted to investigate the effects of frame-of-reference training on the quality of competency modeling ratings made by consultants. Human resources consultants from a large consulting firm were randomly assigned to either a training or a control condition. The discriminant validity, interrater reliability, and accuracy of the competency ratings were significantly higher in the training group than in the control group. Further, the discriminant validity and interrater reliability of competency inferences were highest among an additional group of trained consultants who also had competency modeling experience. Together, these results suggest that procedural interventions such as rater training can …
Manish Sabharwal: 'In Five Years, 25% Of The World's Workers Will Be Indian', Knowledge@Smu
Manish Sabharwal: 'In Five Years, 25% Of The World's Workers Will Be Indian', Knowledge@Smu
Knowledge@SMU
Four years ago, Manish Sabharwal headed India Life, the country's largest business process outsourcing firm in the field of human resources. Having sold India Life to Hewitt Associates in 2002, Sabharwal has now carved out another niche in the HR business as the chairman of TeamLease, a temporary staffing firm headquartered in Bangalore. With more than 450 offices all over India and 67,000 employees, the company has a good shot at becoming the country's largest employer in the private sector by the end of 2007, Sabharwal says. In an interview with India Knowledge@Wharton, he discusses the opportunities and challenges of …
The Long-Term Impact Of The Feedback Environment On Job Satisfaction: A Field Study In A Belgian Context, Filip Anseel, Filip Lievens
The Long-Term Impact Of The Feedback Environment On Job Satisfaction: A Field Study In A Belgian Context, Filip Anseel, Filip Lievens
Research Collection Lee Kong Chian School Of Business
This study examines (1) the relationship between the feedback environment and job satisfaction and (2) the mediating role of leader-member exchange in a Belgian context. Results from a sample of 155 employees of a governmental service for employment and vocational training supported our hypotheses. A favorable supervisor feedback environment was related to higher levels of job satisfaction 5 months later, and this relationship was fully mediated by the quality of leader-member exchange. These findings highlight the usefulness of diagnosing and assessing the feedback environment for a better understanding of feedback processes and for enhancing feedback interventions in organisations.
Perk Place: The Benefits Offered By Google And Others May Be Grand, But They're All Business, Knowledge@Smu
Perk Place: The Benefits Offered By Google And Others May Be Grand, But They're All Business, Knowledge@Smu
Knowledge@SMU
Free gourmet food, 24-hour gym, yoga classes, in-house doctor, on-site haircuts, dry cleaner, nutritionist, swimming pool ... .These are just some of the perks Google -- and many other organizations -- offer employees. Companies have their reasons, of course: They want to attract and retain the best knowledge-workers they can, help them work long hours by feeding them gourmet meals on-site and handling time-consuming personal chores, and show them that they are valued members of the team. But, as Wharton faculty point out, there may be a potential downside to all this largesse.
Employer Branding In The Belgian Army: The Importance Of Instrumental And Symbolic Beliefs For Potential Applicants, Actual Applicants, And Military Employees, Filip Lievens
Research Collection Lee Kong Chian School Of Business
This study conceptualizes employer brand as a package of instrumental and symbolic attributes. Using a sample of 955 individuals (429 potential applicants, 392 actual applicants, and 134 military employees), we examine the relative importance of instrumental and symbolic employer brand beliefs across different groups of individuals: potential applicants, actual applicants, and military employees (with less than three years of tenure). Results show that instrumental attributes explain greater variance in the Army's attractiveness as an employer among actual applicants compared to potential applicants or employees. In all three groups, symbolic trait inferences explain a similar portion of the variance. In addition, …
A Cautionary Note On The Effects Of Range Restriction On Predictor Intercorrelations, Paul R. Sackett, Filip Lievens, Christopher M. Berry, Richard N. Landers
A Cautionary Note On The Effects Of Range Restriction On Predictor Intercorrelations, Paul R. Sackett, Filip Lievens, Christopher M. Berry, Richard N. Landers
Research Collection Lee Kong Chian School Of Business
The purpose of this research report is to highlight a unique set of issues that arise when considering the effects of range restriction in the context of estimating predictor intercorrelations. Three approaches are used to illustrate the issue: simulation, a concrete applied example, and a reanalysis of a meta-analysis of ability-interview correlations. The general conclusion is that a predictor intercorrelation can differ dramatically from the population value when both predictors are used in a composite that is used operationally for selection. The compensatory nature of a composite means that low scorers on one predictor can only obtain high scores on …
Book Review Of "The World’S Newest Profession: Management Consulting In The Twentieth Century", Timothy Adrian Robert Clark
Book Review Of "The World’S Newest Profession: Management Consulting In The Twentieth Century", Timothy Adrian Robert Clark
Research Collection Lee Kong Chian School Of Business
Management consultants are a significant social and economic force. Few people, whether as citizens or members oforganizations, will have escaped the impact of their interventions. A survey revealed that 97 percent of the top 200 companies in the U.K. and U.S. have used management consultants. The spectacular growth of the industry in the last fiftyyears is evidenced by the fact that somewhere in the regionof 80 percent of firms currently operating were establishedafter 1980. The ratio of consultants to managers, as this bookdemonstrates, has grown from one to a hundred in 1965 toone to thirteen in 1995. In this clearly …
An Examination Of Strategies For Encouraging Feedback Interest After Career Assessment, Frederik Anseel, Filip Lievens
An Examination Of Strategies For Encouraging Feedback Interest After Career Assessment, Frederik Anseel, Filip Lievens
Research Collection Lee Kong Chian School Of Business
This study examines how feedback interest after career assessment can be influenced by changing individuals' beliefs about the importance and modifiability of the various performance dimensions. In an experiment, 82 master students completed a computerized assessment tool developed for assessing managerial potential. Results showed that participants in the experimental condition were more interested in feedback about important dimensions as opposed to unimportant dimensions and were more interested in feedback about nonmodifiable dimensions as opposed to modifiable dimensions. These findings might assist career counselors and organizations in designing strategies that direct feedback interest toward performance dimensions that are most important for …
Organizational Identity And Employer Image: Towards A Unifying Framework, Filip Lievens, Greet Van Hoye, Frederik Anseel
Organizational Identity And Employer Image: Towards A Unifying Framework, Filip Lievens, Greet Van Hoye, Frederik Anseel
Research Collection Lee Kong Chian School Of Business
This study aims to bridge two research streams that have evolved relatively apart from each other, namely the research streams on organizational identity and on employer branding (employer image). In particular, we posit that it is crucial to examine which factors company outsiders (applicants) as well as company insiders (employees) associate with a given employer. To this end, this study uses the instrumental-symbolic framework to study factors relating to both employer image and organizational identity of the Belgian Army. Two samples are used: a sample of 258 Army applicants and a sample of 179 military employees. Results show that both …
A Comparison Of Cross Training Policies In Different Job Shops, Kum Khiong Yang
A Comparison Of Cross Training Policies In Different Job Shops, Kum Khiong Yang
Research Collection Lee Kong Chian School Of Business
This research compares a set of cross-training policies represented by different numbers of cross-trained workers, additional skills per cross-trained worker, and additional machines. The policies are evaluated in job shops, represented by different efficiency losses, labour utilization, variability in processing times, and worker absenteeism. Our results show that adding one machine in each department and cross-training one or two workers from each department with one additional skill is generally sufficient to realize most of the benefits of cross-training. Cross-training is thus beneficial in most job shops, unless the cost of the minimal training and spare machines is high. Our results …
Guangdong Huadi Group: How A Non-Family Business Manages To Thrive In China, Knowledge@Smu
Guangdong Huadi Group: How A Non-Family Business Manages To Thrive In China, Knowledge@Smu
Knowledge@SMU
With the development of a market economy in China, private companies have attracted more attention from academic researchers. For example, scholars Wang Xuanyu, Li Xingchun and Chen Ling analyzed Guangdong Huadi Group, a well-known Chinese manufacturer of household appliances based in Guangdong, a province in south China, in order to identify those factors that contribute to the success of a non-family business. The results of their study are in a paper titled, “Capital Joint-Venture and Trust Expansion--Research on non-family Entrepreneurial Partnership”.
Contingency Theory: Strategic Management Of Conflict In Public Relations, Cameron, A. Pang, Yan Jin
Contingency Theory: Strategic Management Of Conflict In Public Relations, Cameron, A. Pang, Yan Jin
Research Collection Lee Kong Chian School Of Business
No abstract provided.
Leadership In Knowledge Sharing: Creating Value Through Collaboration, Thomas Menkhoff, Yue Wah Chay, Hans-Dieter Evers, Benjamin Loh
Leadership In Knowledge Sharing: Creating Value Through Collaboration, Thomas Menkhoff, Yue Wah Chay, Hans-Dieter Evers, Benjamin Loh
Research Collection Lee Kong Chian School Of Business
This study aims to understand the antecedents of knowledge sharing behavior amongst tenant firms in Science and Technology Parks (STPs) which has been highlighted as a key factor for the development of an epistemic culture of innovation in STPs. Components of a model of knowledge management leadership with a focus on knowledge sharing and innovative value creation in STPs are developed inspired by the work of Nonaka, Nahapiet and Ghoshal, Guns and others. Collection of data on various relevant measures is ongoing, covering technology firms and STPs in Singapore and other Asian countries. Besides outlining model components and hypotheses, tentative …
Developing Leadership Talent: A Guide To Succession Planning And Leadership Development: Guidelines For Effective Talent Management, David Vaughan Day
Developing Leadership Talent: A Guide To Succession Planning And Leadership Development: Guidelines For Effective Talent Management, David Vaughan Day
Research Collection Lee Kong Chian School Of Business
No abstract provided.
Research On Selection In An International Context: Current Status And Future Directions, Filip Lievens
Research On Selection In An International Context: Current Status And Future Directions, Filip Lievens
Research Collection Lee Kong Chian School Of Business
Due to the globalization of the economy, organizations continue to move beyond national borders. This is reflected in international collaborations, joint ventures, strategic alliances, mergers, and acquisitions. As a consequence, it is necessary for organizations to view the labor market in an international scope. In addition, there is a need for HR systems that can be used across multiple countries while at the same time recognizing local particularities (Schuler, Dowling, & DeCieri, 1993). One of these HR challenges is selecting people in an international labor market.
Certainty As A Moderator Of Feedback Reactions? A Test Of The Strength Of The Self-Verification Motive, Frederik Anseel, Filip Lievens
Certainty As A Moderator Of Feedback Reactions? A Test Of The Strength Of The Self-Verification Motive, Frederik Anseel, Filip Lievens
Research Collection Lee Kong Chian School Of Business
The present study investigated whether employees are merely interested in hearing good news about themselves, as predicted by self-enhancement theory, or are more interested in feedback that confirms their self-concept, as predicted by self-verification theory. We examined in a field study whether self-view certainty serves as a moderator and strengthens the effect of congruence between individuals' self-views and the performance feedback they receive about these self-views on feedback reactions. Polynomial regression results revealed that people mainly reacted favourably to positive feedback. Prior self-views did not play a key role in explaining feedback reactions. As feedback scores were the main determinant …
More Than Job Demands Or Personality, Lack Of Organizational Respect Fuels Employee Burnout, Knowledge@Smu
More Than Job Demands Or Personality, Lack Of Organizational Respect Fuels Employee Burnout, Knowledge@Smu
Knowledge@SMU
One of the biggest complaints employees have, according to Wharton management professor Sigal Barsade, is that "they are not sufficiently recognized by their organizations for the work they do .... When employees don't feel that the organization respects and values them, they tend to experience higher levels of burnout." Barsade and doctoral student Lakshmi Ramarajan look at the role of respect in a paper titled, "What Makes the Job Tough? The Influence of Organizational Respect on Burnout in Human Services."
Corporate Crisis Planning: Tensions, Issues, And Contradictions, A. Pang, Fritz Cropp, Glen T. Cameron
Corporate Crisis Planning: Tensions, Issues, And Contradictions, A. Pang, Fritz Cropp, Glen T. Cameron
Research Collection Lee Kong Chian School Of Business
Purpose – Crisis planning, which symbolizes an organization's crisis preparedness and often conceptualized at the corporate headquarters, is increasingly decentralized to regional centers of global companies. These centers, in turn, synchronize their crisis master plans with its national units for expeditious management of localized crises. The purpose of this paper is to capture the decision-making processes that practitioners at a regional center faced as they nurtured their master plan from conception to implementation. Design/methodology/approach – The qualitative method is used. This is a case study of a Fortune 500 company with plants in every continent. The company has four regional …
Verbal And Nonverbal Impression Management Tactics In Behavior Description And Situational Interviews, Helga Peeters, Filip Lievens
Verbal And Nonverbal Impression Management Tactics In Behavior Description And Situational Interviews, Helga Peeters, Filip Lievens
Research Collection Lee Kong Chian School Of Business
This study investigated how structured interview formats, instructions to convey favorable impressions, and applicants' individual differences influenced the use and effectiveness of verbal and nonverbal impression management (IM). Results from 190 people who were screened for a training program demonstrated that interview format affected the kind of tactics used, which in turn positively influenced interviewer evaluations. Behavior description interviews triggered self-focused (and defensive) tactics, whereas situational interviews triggered other-focused tactics. Instructions to convey a desirable impression also enhanced the use of specific tactics (self-focused and other-focused verbal IM tactics) and moderated the effects of individual differences on IM use. IM …
Direct And Indirect Effects Of Third-Party Relationships On Interpersonal Trust, Donald L. Ferrin, Kurt T. Dirks, Pri P. Shah
Direct And Indirect Effects Of Third-Party Relationships On Interpersonal Trust, Donald L. Ferrin, Kurt T. Dirks, Pri P. Shah
Research Collection Lee Kong Chian School Of Business
Past studies of the determinants of interpersonal trust have focused primarily on how trust forms in isolated dyads. Yet within organizations, trust typically develops between individuals who are embedded in a complex web of existing and potential relationships. In this article, the authors identify 3 alternative ways in which a trustor and trustee may be linked to each other via third parties: network closure (linked via social interactions with third parties), trust transferability (linked via trusted third parties), and structural equivalence (linked via the similarity of their relationships with all potential third parties within the organization). Each of these is …
Designing Successful Executive Program On Creativity: Theoretical Approaches And Practical Challenges In Asia, Gilbert Tan
Designing Successful Executive Program On Creativity: Theoretical Approaches And Practical Challenges In Asia, Gilbert Tan
Research Collection Lee Kong Chian School Of Business
This paper traces the theoretical approaches of creative training to the 4 Ps of creativity research, namely, People, Process, Product and Press. It discusses some practical considerations that need to be taken into account to ensure success in creativity training programs. These considerations include: (a) accommodating individual differences; (b) addressing resistance; (c) demonstrating impact and results; (d) ensuring transfer-of-training; and (e) overcoming time and resource constraint. The paper concludes with the IDEAL tips on creativity training.
A Construct-Driven Investigation Of Gender Differences In A Leadership-Role Assessment Center, Neil Anderson, Filip Lievens, Karen Van Dam, Marise Born
A Construct-Driven Investigation Of Gender Differences In A Leadership-Role Assessment Center, Neil Anderson, Filip Lievens, Karen Van Dam, Marise Born
Research Collection Lee Kong Chian School Of Business
This study examined gender differences in a large-scale assessment center for officer entry in the British Army. Subgroup differences were investigated for a sample of 1,857 candidates: 1,594 men and 263 women. A construct-driven approach was chosen (a) by examining gender differences at the construct level, (b) by formulating a priori hypotheses about which constructs would be susceptible to gender effects, and (c) by using both effect size statistics and latent mean analyses to investigate gender differences in assessment center ratings. Results showed that female candidates were rated notably higher on constructs reflecting an interpersonally oriented leadership style (i.e., oral …
Predicting Adverse Impact And Mean Criterion Performance In Multistage Selection, Wifried De Corte, Filip Lievens, Paul R. Sackett
Predicting Adverse Impact And Mean Criterion Performance In Multistage Selection, Wifried De Corte, Filip Lievens, Paul R. Sackett
Research Collection Lee Kong Chian School Of Business
The authors present an analytical method to assess the average criterion performance of the selected candidates as well as the adverse impact and the cost of general multistage selection decisions. The method extends previous work on the analytical estimation of multistage selection outcomes to the case in which the applicant pool is a mixture of applicant populations that differ in their average performance on the selection predictors. Next, the method was used to conduct 3 studies of important issues practitioners and researchers have with multistage selection processes. Finally, the authors indicate how the method can be integrated into a broader …
Employee Incentives To Make Firm Specific Investment: Implications For Resource-Based Theories Of Corporate Diversification, Heli Wang, Jay B. Barney
Employee Incentives To Make Firm Specific Investment: Implications For Resource-Based Theories Of Corporate Diversification, Heli Wang, Jay B. Barney
Research Collection Lee Kong Chian School Of Business
We argue that the risk associated with the value of a firm's core resources has an impact on employee decisions to make firm-specific investments, independent of the threat of opportunism that might exist in a particular exchange. We further explore mechanisms firms may adopt to mitigate the employee incentive problem stemming from the risk associated with core resource value. These arguments shed new light on resource-based theories of corporate diversification.
Large-Scale Investigation Of The Role Of Trait Activation Theory For Understanding Assessment Center Convergent And Discriminant Validity, Filip Lievens, Christopher S. Chasteen, Eric A. Day, Neil D. Christiansen
Large-Scale Investigation Of The Role Of Trait Activation Theory For Understanding Assessment Center Convergent And Discriminant Validity, Filip Lievens, Christopher S. Chasteen, Eric A. Day, Neil D. Christiansen
Research Collection Lee Kong Chian School Of Business
This study used trait activation theory as a theoretical framework to conduct a large-scale test of the interactionist explanation of the convergent and discriminant validity findings obtained in assessment centers. Trait activation theory specifies the conditions in which cross-situationally consistent and inconsistent candidate performances are likely to occur. Results obtained by aggregating correlations across 30 multitrait-multimethod matrices supported the propositions of trait activation theory, shedding a more positive light on the construct validity puzzle in assessment centers. Overall, convergence among assessment center ratings was better between exercises that provided an opportunity to observe behavior related to the same trait, and …
Toward A Publics-Driven, Emotion-Based Approach In Crisis Communication: Testing The Integrated Crisis Mapping (Icm) Model, Yan Jin, A. Pang, Glen T. Cameron
Toward A Publics-Driven, Emotion-Based Approach In Crisis Communication: Testing The Integrated Crisis Mapping (Icm) Model, Yan Jin, A. Pang, Glen T. Cameron
Research Collection Lee Kong Chian School Of Business
Extending current situation-based conceptualizations of crisis response, theauthors have developed a more universal and systemic approach to understandingthe role of emotions in crises. The authors’ Integrated Crisis Mapping (ICM)model is based on a public-based, emotion-driven perspective where differentcrises are mapped on two continua, the organization’s involvement with the crisisissue and primary public’s coping strategy. The initial test suggested theoreticalrigor in the model and found that publics involved in crises pertaining toreputational damage, technological breakdown, industrial matters, labor unrest,and regulation/legislation, are likely to feel anxious, angry, and sad. At the sametime, they are likely to engage in conative coping and take …
Impact Of Gender And Ethnic Composition Of South African Boards Of Directors On Intellectual Capital Performance, Jean-Luc Wolfgang Mitchell Van Der Zahn
Impact Of Gender And Ethnic Composition Of South African Boards Of Directors On Intellectual Capital Performance, Jean-Luc Wolfgang Mitchell Van Der Zahn
Research Collection School Of Accountancy
This study examines the association between the gender and ethnic composition of boards of directors and firm performance in a transitional nation. In contrast to prior research that largely focuses on firm performance within a financial context, this study concentrates on intellectual capital performance. Using data collected from 84 South African, empirical results indicate a positive association between the percentage of female and non-white directors on the board and a firm’s intellectual capital performance. Additional analysis shows the designation of female directors as an insider has a negative effect of intellectual capital performance. Designation of female and non-white directors as …