Human Resources Management Commons^™

Diversity And Inclusion In The Workplace; Benefits, Challenges And Strategies For Success, Margaret Leone

School of Professional Studies

In this case study I have explored the topic of diversity and inclusion in the workplace and learned how it can transform a business. When D&I is a serious business strategy supported by senior management it can help recruit and retain top talent, increase profits, and unleash creativity among other benefits. It is important to have leadership that is inclusive so they can set the tone for their staff

This case study evaluates the D&I culture at The Children’s Study Home (CHS) and explores best practices for improvement. CHS is a non-profit human service agency in Western MA, that’s mission …

Young People, Social Media, And Impacts On Well-Being, Andreana Nop

School of Professional Studies

Millennials and Generation Z were born into an age where social media and digital technology have been integrated in nearly all aspects of their lives. While social media has proven to be a valuable communication tool in connecting with each other and sharing information, the long-term psychosocial effects are beginning to become more apparent as social media matures. This study analyzes what these effects are and how communication is impacted for these young people. It questions how young people can leverage social media and decrease harm. The study will be conducted through a literature review and analysis. Its goal is …

Managing Burnout And Secondary Traumatic Stress In Human Service Organizations, Naomi Ingram

School of Professional Studies

This Case Study explores how burnout and secondary traumatic stress impact staffing, service delivery, and organizational effectiveness in a human service agency. The Case Study is focused around Ascentria Care Alliance’s Children & Family Services in Massachusetts, which encompasses three foster care programs: the Unaccompanied Refugee Minor (URM), Division of Children’s Services (DCS), and Intensive Foster Care (IFC) programs. Both individual and organizational approaches are needed to most effectively address burnout and secondary traumatic stress. Individual workers need to build resilience factors such as self-compassion and mindfulness, set appropriate boundaries with clients, engage in ongoing training, support, consultation, and supervision, …

Rest Homes: Their Value On Massachusetts Healthcare Continuum, Ronald Pawelski

School of Professional Studies

In Massachusetts, rest homes provide cost effective care for elderly residents in a community setting. Rest homes, however, are not well-understood and the rest home industry itself suffers greatly, not only from a lack of understanding of the services they provide, but also from the strain on their financial resources due to both competition from other healthcare options and insufficient reimbursement rates for residents’ care.

The paper explores the financial challenges facing the industry and outlines the data that speaks to the value of the rest home care option for both the residents themselves and Massachusetts state healthcare budget. It …

A Case Study On The Best Practices Of The Facilitating Organization For Peer Recovery Support Services In The State Of New Hampshire, Maggie Ringey

School of Professional Studies

In working with the Facilitating Organization for Peer Recovery Support Services through Harbor Homes, I have found that the Recovery Community Organizations that receive support through the FO provide valuable services that help individuals that struggle with substance use disorder achieve and maintain long term sobriety and recovery. The RCOs throughout New Hampshire bridge gaps in services and treatments that are left untouched by traditional clinical methods and through regular check ins, participants at the RCOs have reported that the services provided resulted in positive outcomes in their lives. Throughout the course of this research, I found that the RCOs …

Elder Isolation In Immigrant Communities, Jessica Da Silva

School of Professional Studies

This paper examined loneliness, as a measurement of perceived social isolation, in older immigrant adults. Previous research shows that older adults are more likely to experience social isolation and loneliness. Both of which have a direct correlation with their overall health (Wilson & Molton, 2010, Cacioppo et al., 2002) and mortality rates (Holt-Lunstad et al, 2015). Another international study found that immigrants in particular are at a higher risk for experiencing loneliness (Government of Canada, 2018). In this study, 35 immigrants and non-immigrants participants answered a survey which included 20 questions from the UCLA Loneliness Scale Version 3 (Russel, 1996). …

Dallas, Tx: The Staggering Wealth Gap, Macy Golman

School of Professional Studies

In the summer of 2019, I had the privilege of serving as an AmeriCorps member with an organization called Equal Heart. One of Equal Heart’s main initiatives was to provide meals to children in underserved populations, to make sure that without school in session, these children would still be receiving food. Unfortunately, in many instances, without these meals, many of the children we served would likely not know when they would be eating their next fulfilling meal. There were certain pockets of Dallas that we would travel to everyday, places that were fifteen minutes maximum from my house, but places …

Motivational Factors And Job Performance Of Banking Industry Employees In Klang Valley, Zaini Muhammad Ariff

Student Works (2020-2029)

Employees’ job performance has been found decreasing and variation changes from time to time. The main objective of this research is to study the relationship between the working conditions, employees’ satisfaction, salaries and benefits, and achievement/recognition towards the job performance of banking industry employees in Klang Valley. In this research study, a total of two hundred (200) bank employees who work in bank around Klang Valley has been selected as respondents. Descriptive analysis (frequency, mean, and standard deviation) and inferential analysis (Pearson correlation coefficient) were used. Pearson correlation analysis’s result shows a significant relationship between the independent variables (working conditions, …

Employer Perceptions About Addiction Recovery And Hiring Decisions, Haley Henderson, Joseph Barnet, Valerie Hoots, Andrea Clements

Undergraduate Honors Theses

Drug and alcohol addiction is a nationwide epidemic with an increasing number of Americans being affected. Individuals who seek treatment for their addiction often face barriers, such as costs, waiting time, and available support, and those who are able to receive treatment are likely to experience or anticipate stigma from others. Existing literature has found that many employers have negative perceptions of individuals in addiction recovery. However, there is limited research that has analyzed whether these negative perceptions affect hiring decisions. We predicted that employers would have negative perceptions of those in recovery, would be less likely to hire individuals …

Accelerating Leadership And Professional Development For Adults: Developing A New Measure For Assessing Kegan’S Constructive Developmental Orders, Tom Pierce Coker

Graduate Theses and Dissertations

Much has been learned and theorized about adult development and its importance in leadership effectiveness and professional development interventions thanks to the framework proposed by Kegan’s Constructive Developmental Theory (CDT). However, research and practice in this area has been hindered by the difficulty of utilizing the current method for assessing constructive developmental Level, the Subject-Object Interview. The present study addresses this problem through the development and preliminary validation of a new self-report instrument that measures the Levels of development described in Kegan’s CDT. This new measure, the Constructive Developmental Self-Report (CDSR), was constructed through theoretical-based item generation that utilized both …

Job Knowledge Tests, Michelle Graef

Umbrella Summaries

What are job knowledge tests?

In an employment context, job knowledge tests are hiring tools that assess candidates’ knowledge of facts, principles, concepts, and other information that is important for performance of a job (Hunter, 1983). This knowledge falls into two general categories: (a) technical information and (b) the processes and judgmental criteria required to perform correctly and efficiently on the job (Hunter, 1983). Measures of job knowledge vary in the level of specificity of the content. Some measures are intended to test a candidate’s knowledge of specific content for a specific job, whereas other measures are designed to assess …

Team Building & Coaching, Daniel Kelley

Instructional Design Capstones Collection

A supervisor’s ability to make proper hires and coach existing employees is related to the creation of a pipeline of future supervisors. As corporations grow, so does its personnel. As the personnel grows, so does the need for more leaders that can appropriately manage personnel without human resource intervention. This paper discusses the need for an internally designed program created to help existing supervisors build a bench of future company leaders. Background information of the company is discussed along with the importance of staff development in achieving its mission. A literature review was performed to determine the benefits of an …

Job Embeddedness, Megan Paul

Umbrella Summaries

What is job embeddedness?

Job embeddedness refers to the extent to which employees are connected to their jobs through a social web. It includes three aspects, each of which is considered in light of the job or organization (“on-the-job embeddedness”) and the community (“off-the job embeddedness”): (a) links—the extent to which people have links to other people or activities, (b) fit—the extent to which their job and community are similar to or fit with the other aspects in their life space, and (c) sacrifice—what they would give up if they left, especially if they had to move to another city …

Supervising Child Welfare Professionals Virtually During A Pandemic, Quality Improvement Center For Workforce Development

Other QIC-WD Products

We are in the midst of a pandemic and many child welfare professionals across the country are working from home. Not only are staff having to become accustomed to this new “normal,” but are having to do so while educating their own children, caring for elderly parents, and determining how to meet the needs of the families and children they serve. During the COVID 19 crisis, supervisors must consistently engage their employees, while assessing the needs of their employees and the needs of the families served by the child welfare system. The QIC-WD wants to bring the available evidence to …

Emotional Intelligence Tests, Megan Paul

Umbrella Summaries

What are emotional intelligence tests?

In an employment context, emotional intelligence tests are tools that assess job candidates’ or employees’ abilities or tendencies related to recognizing, understanding, and managing emotions. Depending on the tool, they can be used to inform hiring decisions and/or for professional development. Beyond the general description above, there is variation in the definition and measurement of emotional intelligence, with the differences falling into three categories (Ashkanasy & Daus, 2005). When it was first conceived, emotional intelligence was considered to be a set of abilities or competencies, to be assessed through actual behavior (Salovey & Mayer, 1990; …

Washington Progress Update – Telework In Action, Quality Improvement Center For Workforce Development

Other QIC-WD Products

The vast majority of the U.S. workforce (80%) says they would like to telework at least part-time, according to research by Global Workplace Analytics. Although not all jobs are conducive to telework, the Washington State Department of Children, Youth & Families (DCYF) is working with the QIC-WD to design, implement, and research the impacts of telework as a strategy to support and retain the child welfare workforce. Implementing telework is more complicated than giving staff a laptop and a cell phone and telling them to check in with their supervisor. This post summarizes what actions DCYF is taking to implement …

Integrity Tests, Michael Cunningham, Megan Paul

Umbrella Summaries

What are integrity tests?

Employee integrity tests are attitude self-report hiring tools that measure candidates’ disposition to productively perform their work, while refraining from counterproductive actions. Counterproductive actions include behaviors such as theft; safety and procedure violations; revealing confidential information or falsifying records; arguing with customers, clients and staff; and tardiness, absenteeism and job abandonment (Gruys, as cited in Sackett, 2002). There are many commercially available integrity tests, and they are often classified as either overt or personality based (Sackett, Burris, & Callahan, 1989). Overt integrity tests (also known as clear-purpose tests) are designed to directly assess attitudes regarding dishonest …

Middle Managers & Leadership Trainings For Effective Senior Leadership Positions In Public Organizations; Applications In Emergency Management, Norah Alshayhan, Juita-Elena Wie Yusuf

College of Business (Strome) Posters

Leaders and training are vital dimensions of organizational development and effectiveness. Availing leadership programs provide continuous learning to the leaders in public sector organizations. However, leaders in senior positions in the public sector organizations have faced struggles and obstacles that inhibit their capacity to drive organizational agenda. Therefore, understanding the relationship between the training programs and the performance of the leaders in the senior positions is vital. The study will discover the struggles and obstacles experienced by the public-service leader and the impact training middle managers the leadership skills. The study hopes to propose a training program for middle managers …

Team Creation Methods In Practice: Understanding The Potential Effects Of Nonverbal Communication In The Leadership Of Team Formation, Troy Allen Robertson

Dissertations

Teams require leadership, even if they are self-managed. The group of individuals who make up a team must be gathered in some form or another. For self managed teams to function successfully, the first step is the process of creating the team. Many aspects may factor into the creation process. Often time is of the essence and methods to quickly assess and form teams show merit. First impressions in general are based largely on nonverbal communication. The focus of this mixed-methods concurrent embedded study is to analyze the potential effects of nonverbal communication on influencing team creation. A group of …

Ua12/2/2 Talisman: Zeitgeist, Wku Student Affairs

WKU Administration Documents

2020 Talisman yearbook:

• Mohr, Olivia. Zeitgeist
• Disrupted – Photo Essay, COVID-19
• Brandt, Jess. Cut Short – Edward Games, Grace Jones, Jarred Corona, Joshua Crask
• Zambrano, Max. Point of No Return? – Stuart Foster, Climate Change
• Francis, Kristina. Weapons Women Carry
• Steele, Emma. Now & Again – Talisman
• Gordon, Zora. Not Just Numbers – Sam Aldrich, Social Media
• Christensen, Nicole. The K-Pop Phenomenon – Music
• Hornsby, Morgan. Everything Starts with Mama – Warren County Regional Jail
• McCormick, Dillon. Evolving Sport – Esports, Video Games
• Sheffield, Catherine. Perfect Match – Travis Hudson, Volleyball
• Dozer, Claire. Follow the Signs – Deafness, American Sign …

Further Understanding Of The Spillover Process: Work Influences On Family Disengagement And The Mediating Effects Of Flexible Work Arrangements, Alexandra Myers

Masters Theses & Specialist Projects

Organizations have long sought to determine methods in reducing the work family conflict employees experience in order to improve overall morale as well as producing more efficient and effective employees. My study examined the spillover process from the work to family domain. Specifically, I examined the influence of work related affective rumination on family disengagement, mediated by strain-based work-to family conflict. I also examined the buffering effects of flexible work arrangements on the relationship between strain-based work-to-family conflict and family disengagement. Utilizing a sample of employees recruited via Amazon’s Mechanical Turk and working full-time outside the home, I analyzed the …

Western Kentucky University Psychological Sciences Faculty Bars Revision, Brian Coyne

Masters Theses & Specialist Projects

In any organization, universities included, the development of quality personnel to perform work is of paramount importance. Thus, the ability to identify individual employee strengths and weaknesses and provide constructive feedback is vital. In this thesis I discuss the strengths and weaknesses of various performance appraisal formats, before suggesting behaviorally anchored rating scales (BARS) as an optimal tool in evaluating the performance of university faculty. I discuss BARS development in depth, as well as highlight BARS strengths as a performance appraisal tool. I further outline the process used and results obtained in updating the BARS used in the performance evaluation …

A Monte Carlo Analysis Of Thorndike's Indirect Range Restriction Correction Equations, Michael Thomas Pelayo

Masters Theses & Specialist Projects

Employee selection is an important process for organizations. Organizations seek to select the best employees for their available positions. Testing is key to many selection efforts. The results of studies assessing the criterion-related validity of a selection test are affected by a number of statistical artifacts, one of which is range restriction. Range restriction has the effect of attenuating the correlation coefficient. Statistical equations exist to correct for the effects of range restriction, and they enable researchers to obtain a more accurate estimate of the validity coefficient. Thorndike (1949) developed the best known and most frequently used of these correction …

A Monte Carlo Analysis Of Standard Error-Based Methods For Computing Confidence Intervals, Elayna Wichert

Masters Theses & Specialist Projects

The objective of this study is to empirically test existing techniques to calculate the likely range of values for a Classical Test Theory true score given an observed score. The traditional method for forming these confidence intervals has used the standard error of measurement (SEM) as the basis for this confidence interval. An alternate equation, the standard error of estimate (SEE), has been recommended in place of the SEM for this purpose, yet it remains overlooked in the field of psychometrics. It is important that the correct equation be used in various applications in personnel psychology. Monte Carlo analyses were …

Unpacking The Burnout Phenomenon: Understanding Daily Influences On Burnout, Emily Houk

Masters Theses & Specialist Projects

Burnout is a work-related phenomenon that is not bound to the work domain. As such, experiencing burnout can be particularly detrimental for employees because effects of burnout can spill over into other life domains. The present study serves to examine the burnout phenomenon; specifically, I examined the direct effect of daily job stress on perceptions of burnout, as well as explored daily work-related affective rumination as a mediating effect in the relationship between daily job stress and burnout. Work-related affective rumination is a mechanism that potentially helps to explain how buildup of daily job stress influences the development of burnout. …

Covid-19 Hr Challenge: Lessons From Vigilant Singaporeans, Richard R. Smith

Research Collection Lee Kong Chian School Of Business

Lessons from Singapore that may benefit global HR business leaders in caring for the health and well-being of the workforce during this challenging time.

Support After Hire, Alberto Migliore

All Institute for Community Inclusion Publications

Employment support doesn’t end when a job seeker finds work. This brief shares strategies for supporting an individual after hire.

Finding Tasks And Jobs, Alberto Migliore

All Institute for Community Inclusion Publications

Finding tasks and jobs is a core element of the comprehensive model of employment supports. Learn more about how to make this happen.

Forecasting Attrition By Afsc For The United States Air Force, Trey S. Pujats

Theses and Dissertations

Retention and personnel management is a challenge for every organization, particularly the military due to its hierarchical structure and barriers to entry. Talent must be developed and retained to become leaders, beginning at the lowest level in the Air Force. The Air Force faces a retention problem unlike most organizations that requires a unique perspective and tailored solution to each Air Force Specialty Code (AFSC). There exists previous efforts to predict attrition rates in the Air Force based on economic factors. This study expands upon the economic factors and tailors the predictor variables of attrition based on the AFSC. The …

Cognitive Ability Tests, Megan Paul

Umbrella Summaries

What are cognitive ability tests?

In an employment context, cognitive ability (also known as general intelligence or general mental ability) tests are hiring tools that assess candidates’ ability to learn and solve problems (Hunter & Schmidt, 1996). There are many commercially available cognitive ability tests, and they typically involve multiple-choice questions that measure abilities such as vocabulary, verbal comprehension, and verbal, numerical, and spatial reasoning. Some tests measure a combination of these abilities, whereas some focus only on specific abilities. Because the questions have right and wrong answers, the tests must often be proctored. Tests vary in terms of length, …