Human Resources Management Commons^™

Toward A Publics-Driven, Emotion-Based Approach In Crisis Communication: Testing The Integrated Crisis Mapping (Icm) Model, Yan Jin, A. Pang, Glen T. Cameron

Research Collection Lee Kong Chian School Of Business

Extending current situation-based conceptualizations of crisis response, theauthors have developed a more universal and systemic approach to understandingthe role of emotions in crises. The authors’ Integrated Crisis Mapping (ICM)model is based on a public-based, emotion-driven perspective where differentcrises are mapped on two continua, the organization’s involvement with the crisisissue and primary public’s coping strategy. The initial test suggested theoreticalrigor in the model and found that publics involved in crises pertaining toreputational damage, technological breakdown, industrial matters, labor unrest,and regulation/legislation, are likely to feel anxious, angry, and sad. At the sametime, they are likely to engage in conative coping and take …

Large-Scale Investigation Of The Role Of Trait Activation Theory For Understanding Assessment Center Convergent And Discriminant Validity, Filip Lievens, Christopher S. Chasteen, Eric A. Day, Neil D. Christiansen

Research Collection Lee Kong Chian School Of Business

This study used trait activation theory as a theoretical framework to conduct a large-scale test of the interactionist explanation of the convergent and discriminant validity findings obtained in assessment centers. Trait activation theory specifies the conditions in which cross-situationally consistent and inconsistent candidate performances are likely to occur. Results obtained by aggregating correlations across 30 multitrait-multimethod matrices supported the propositions of trait activation theory, shedding a more positive light on the construct validity puzzle in assessment centers. Overall, convergence among assessment center ratings was better between exercises that provided an opportunity to observe behavior related to the same trait, and …

Teams In Library Technical Services, Jack G. Montgomery Jr., Contributor, Rosann Bazirjian, Editor, Rebecca Mugridge, Editor

University Libraries Faculty & Staff Book Gallery

Whether because of budget and staffing concerns or issues with productivity and output, technical services teams have come into being in many organizations. In Teams in Library Technical Services, editors Rosann Bazirjian and Rebecca Mugridge present research and case studies demonstrating what these reasons are and how the use of teams has been and should be applied to libraries. Everything from describing the various types of teams and how to manage them—especially in academic libraries—to exploring recurring themes on the relationships between professional and support staff, the changing roles of librarians, and how managers and teams address issues such …

An Investigation Of The Impact Of The Pace Of Change In Post -Ipo Corporate Governance On Firm Performance, Son A. Le

Doctoral Dissertations

In this study, I examine the impact of changes in post-IPO corporate governance on firm performance. Changes in corporate governance affect firm performance in various ways. Some theories such as agency and resource dependence theories predict that fast-paced change in post-IPO corporate governance will enhance firm performance. Other theories such as the resource-based view offer the opposite prediction that slowpaced change is more beneficial for firm performance. I, therefore, develop competing hypotheses regarding the impact of change in post-IPO corporate governance on firm performance.

IPO firms have unique characteristics. They are often small, young firms. As a matter of fact, …

International Situational Judgment Tests, Filip Lievens

Research Collection Lee Kong Chian School Of Business

The above item was given in the late 1930s to German employees to measure something else other than cognitive ability (e.g., planning and organizing). It illustrates that situational judgment tests (SJTs) have been used outside the United States for quite sometime. Early international applications of SJTs can also be found in the so-called cultural assimilators in cross-cultural training programs (Bhawuk&Brislin,2000). In these cultural assimilators, future expatriates are presented with written situations of an expatriate interacting with a host national and are asked to indicate the most effective response alternative.

Organizational Image/Reputation, Filip Lievens

Research Collection Lee Kong Chian School Of Business

This handbook makes a unique contribution to the fields of organizational psychology and human resource management by providing comprehensive coverage of the contemporary field of employee recruitment, selection and retention. It provides critical reviews of key topics such as job analysis, technology and social media in recruitment, diversity, assessment methods and talent management, drawing on the work of leading thinkers including Melinda Blackman, Nancy Tippins, Adrian Furnham and Binna Kandola. The contributors are drawn from diverse backgrounds and a wide range of countries, giving the volume a truly international feel and perspective. Together, they share important new work which is …

Employee Commitment And Turnover: Literature And Data Analysis Of Correlations, Jean-Paul M. Arnaout, Gamze Karayaz, Andres Sousa-Poza

Engineering Management & Systems Engineering Faculty Publications

Due to the current turbulent environment, companies had to evolve form their traditional rigid structures to flexible and efficient ones, in order to better adapt to the continuous changes in the environment. New practices have emerged in the workplace, particularly the large layoffs of employees due to budget cuts, leading to an increase in the organizations' turnover. Thus, in today's world, a company is subject to high turnovers at any time of its life cycle; a suggested approach for reducing this turnover is through the improvement of organizational commitment. This paper addresses the following question: "Do all forms of employee …

Change Leadership In Small Enterprises: Evidence From Singapore, Thomas Menkhoff, Yue Wah Chay

Research Collection Lee Kong Chian School Of Business

Leading change processes in an enterprise is a challenge for many entrepreneurs. Numerous elements influence the outcomes of such transformation processes, including the adopted change leadership style, the implementation skills of the entrepreneur, the particular scenario of change in terms of urgency of change and resistance, the scale of change as well as macro variables. This article sheds light on the change leadership approaches of small Chinese entrepreneurs in Singapore. It aims at examining widespread common-sense assumptions that æAsianÆ small entrepreneurs adopt mostly directive-coercive (autocratic) change leadership approaches. We argue that there is indeed a great diversity and heterogeneity amongst …

Henry Ford And The Cultural Mandate: Employees As Image Bearers And Other New Realities For Biblically Obedient Management Practices, Erik Hoekstra

Faculty Work Comprehensive List

Presentation from the regional conference for Europe of the International Association for the Promotion of Christian Higher Education (IAPCHE) in August 2005, hosted by St. Andrew's Biblical Theological Institute in Moscow, Russia.

Retest Effects In Operational Selection Settings: Development And Test Of A Framework, Filip Lievens, Tine Buyse, Paul R. Sackett

Research Collection Lee Kong Chian School Of Business

This study proposes a framework for examining the effects of retaking tests in operational selection settings. A central feature of this framework is the distinction between within-person and between-person retest effects. This framework is used to develop hypotheses about retest effects for exemplars of 3 types of tests (knowledge tests, cognitive ability tests, and situational judgment tests) and to test these hypotheses in a high stakes selection setting (admission to medical studies in Belgium). Analyses of within-person retest effects showed that mean scores of repeat test takers were one-third of a standard deviation higher for the knowledge test and situational …

Examining The Relationship Between Employer Knowledge Dimensions And Organizational Attractiveness: An Application In A Military Context, Filip Lievens, Greet Van Hoye, Bert Schreurs

Research Collection Lee Kong Chian School Of Business

This study uses Cable and Turban's (2001) employer knowledge framework as a conceptual model to formulate hypotheses about a broad range of possible factors affecting the attractiveness of an organization (i.e. armed forces) among potential applicants (576 high-school seniors). Results show that gender, familiarity with military organizations, perceptions of job and organizational attributes (task diversity and social/team activities), and trait inferences (excitement, prestige, and cheerfulness) explained potential applicants' attraction to military organizations. Relative importance analyses showed that trait inferences contributed most to the variance, followed by job and organizational attributes, and employer familiarity. Finally, we found some evidence of interactions …

The Risk Of Adverse Impact In Selections Based On A Test With Known Effect Size, Wilfried De Corte, Filip Lievens

Research Collection Lee Kong Chian School Of Business

The authors derive the exact sampling distribution function of the adverse impact (AI) ratio for single-stage, top-down selections using tests with known effect sizes. Subsequently, it is shown how this distribution function can be used to determine the risk that a future selection decision on the basis of such tests will result in an outcome that reflects the presence of AI. The article therefore provides test and selection practitioners with a valuable tool to decide between alternative selection predictors.

Recruitment-Related Information Sources And Organizational Attractiveness: Can Something Be Done About Negative Publicity?, Greet Van Hoye, Filip Lievens

Research Collection Lee Kong Chian School Of Business

The present study begins to fill a gap in the recruitment literature by investigating whether the effects of negative publicity on organizational attractiveness can be mitigated by recruitment advertising and positive word-of-mouth. The accessibility-diagnosticity model was used as a theoretical framework to formulate predictions about the effects of these recruitment-related information sources. A mixed 2 x 2 experimental design was applied to examine whether initial assessments of organizational attractiveness based on negative publicity would improve at a second evaluation after exposure to a second, more positive information source. We found that both recruitment advertising and word-of-mouth improved organizational attractiveness, but …

The Importance Of Traits And Abilities In Supervisors' Hirability Decisions As A Function Of Method Of Assessment, Filip Lievens, Scott Highhouse, Wilfried De Corte

Research Collection Lee Kong Chian School Of Business

Past research on the importance of traits and abilities in supervisors' hirability decisions has ignored the influence of the selection method used to derive information about these traits and abilities. In this study, experienced retail store supervisors (N = 163) rated job applicant profiles that were described on the Big Five and General Mental Ability (GMA) personality dimensions. Contrary to past studies, the supervisors were also informed about the method of assessment used (paper-and-pencil test vs. unstructured interview). Hierarchical linear modelling analyses showed that the importance attached to extraversion and GMA was significantly moderated by the selection method, with extraversion …

Job Satisfaction Among United States Air Force Security Forces Personnel Post-1997 Career Field Merger, James Harrison Popphan

All-Inclusive List of Electronic Theses and Dissertations

Research was conducted to determine factors contributing to job satisfaction among US Air Force Security Forces personnel. Previous research conducted prior to major structural changes within the career field in 1997 and increased operations tempo due to the Global War on Terror was of questionable current pertinence. Job satisfaction has been shown to directly affect retention and performance. Retention is extremely important within the career field due to a personnel shortage of 8,000 troops. The current research closely followed the research design used by Michael Reiner to assess job satisfaction in the career field in 1997, and compares current findings …

The Operational Validity Of A Video-Based Situational Judgment Test For Medical College Admissions: Illustrating The Importance Of Matching Predictor And Criterion Construct Domains, Filip Lievens, Tine Buyse, Paul R. Sackett

Research Collection Lee Kong Chian School Of Business

This study is part of a trend of examining noncognitive predictors, for example, a situational judgment test (SJT), as supplements to cognitive predictors for making college admission decisions. The authors examined criterion data over multiple academic years and universities. The criterion domain was broadly conceptualized, including both cognitive and interpersonal domains. The sample consisted of 7,197 candidates of the Medical and Dental Studies Admission Exam in Belgium. Results confirmed the importance of cognitive predictors. A video-based SJT was differentially valid for predicting overall grade point average for different curricula. The SJT showed incremental validity over cognitively oriented measures for curricula …

Assessment Centers In Belgium: The Results Of A Study On Their Validity And Fairness, Filip Lievens, Etienne Van Keer, Morel De Witte

Research Collection Lee Kong Chian School Of Business

In Belgium, assessment centers have grown in popularity. Despite this growing popularity, the validity of these selection and development methods has not been examined in Belgium. Therefore, this study examines the predictive validity and fairness of an assessment center of a large bank. The sample consisted of 252 middle level managers. Results revealed that the assessment center provides a valid prediction of success in higher managerial positions. With respect to fairness, this assessment center also scores well. Virtually no significant differences between men and women and between Flemish and French speaking Belgians are found. These positive results might be explained …

Selecting Employees For Global Assignments: Can Assessment Centers Measure Cultural Intelligence?, Michael M. Harris, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Our field is replete with attempts to measure and predict a variety of behaviors in the workplace, including task performance, contextual performance, counterproductive activity, to name but a few. One of the most recent types of behavior that organizations would like to predict is the ability to interact effectively with culturally-dissimilar others. Known by various names, including cultural intelligence or cultural adaptability, there is relatively little research as of yet regarding this topic. Nevertheless, given the growing recognition that the workplace increasingly operates in a global fashion, there is reason to believe that the literature regarding this topic will expand. …

Assessment Centers: Recent Developments In Practice And Research, Filip Lievens, George C. Thornton Iii

Research Collection Lee Kong Chian School Of Business

In an assessment center, candidates who participate in various simulation exercises are evaluated by a multiple trained assessors on job-related dimensions. Examples of commonly used simulation exercises are role-plays, presentations, in-baskets, or group discussions. For nearly fifty years, assessment centers have remained a popular approach for managerial selection and development (Spychalski, Quinones, Gaugler, & Pohley, 1997), and they have been shown to have substantial validity (Thornton & Rupp, 2004). Assessment centers are also very much an international affair as they are used around the globe (Byham, 2001; Kudisch, Avis, Fallon, Thibodeaux, Roberts, Rollier, & Rotolo, 2001; Sarges, 2001). Over the …

Easing The Inferential Leap In Competency Modeling: The Effects Of Task-Related Information And Subject Matter Expertise, Filip Lievens, Juan I. Sanchez, Wilfred De Corte

Research Collection Lee Kong Chian School Of Business

Despite the rising popularity of the practice of competency modeling, research on competency modeling has lagged behind. This study begins to close this practice-science gap through 3 studies (1 lab study and 2 field studies), which employ generalizability analysis to shed light on (a) the quality of inferences made in competency modeling and (b) the effects of incorporating elements of traditional job analysis into competency modeling to raise the quality of competency inferences. Study 1 showed that competency modeling resulted in poor interrater reliability and poor between-job discriminant validity amongst inexperienced raters. In contrast, Study 2 suggested that the quality …

Organizational Politics And Multisource Feedback: An Opportunity Or A Threat?, Gary J. Greguras, John M. Ford

Research Collection Lee Kong Chian School Of Business

No abstract provided.

Future Perspectives On Employee Selection: Key Directions For Future Research And Practice, Neil Anderson, Filip Lievens, Karen Van Dam, Ann Marie Ryan

Research Collection Lee Kong Chian School Of Business

A future-oriented perspective for selection and assessment research is presented. Four superordinate themes of critical import to the development of future research are identified: (i) bimodal prediction, (ii) multilevel fit, (iii) applicant reactions and decision making, and (iv) tensions between research and practice in employee selection. Under each theme we pose a number of outstanding questions for research. Implications for practice and the ongoing advancement of the sub-field of selection, traditionally one of the most robust core disciplines in international IWO psychology, are discussed.

Confirmatory Factor Analysis And Invariance Of An Organizational Citizenship Behaviour Measure Across Samples In A Dutch-Speaking Context, Filip Lievens, Frederik Anseel

Research Collection Lee Kong Chian School Of Business

Although Organizational Citizenship Behaviour (OCB) has been studied extensively over the years in the US, the measurement of OCB has received relatively limited attention in other international contexts. This study investigates the dimensionality of a specific OCB measure in a Dutch-speaking context (Flemish part of Belgium). In addition, we examine the invariance of this measure across two different samples: supervisor ratings of 259 subordinates and peer ratings of 215 employees. Generally, we found clear support for the discriminant validity of five OCB factors but convergent validity was only established for three of the five factors. This measurement structure found was …

What Do Self And Peer Ratings Really Measure?, Gary J. Greguras, Chet Robie, Robert J. Koenigs, Marise Born

Research Collection Lee Kong Chian School Of Business

No abstract provided.

Obesity, Educational Attainment, And State Economic Welfare, Martin W. Sivula Ph.D.

MBA Faculty Conference Papers & Journal Articles

For the first time in history, estimates of the overweight people in the world rival estimates of those malnourished. The World Health Organization (WHO, 2002) ranked obesity among the top 10 risks to human health worldwide. In the early 1960s, nearly half of the Americans were overweight and 13% were obese. Today some 64% of U.S. adults are overweight and 30.5% are obese. Even more alarming, twice as many U.S. children are overweight than were twenty years ago, a 66% increase. Non-communicable diseases impose a heavy economic burden on already strained health systems. Health is a key determinant of development …

The Seven-Day Weekend: Changing The Way Work Works, By Ricardo Semler (Book Review), Peter A. Maresco

WCBT Faculty Publications

According to Semler: We have to find a better way for work to work.

Revised Estimates Of Dimension And Exercise Variance Components In Assessment Center Postexercise Dimension Ratings, Charles E. Lance, Tracy A. Lambert, Amanda G. Gewin, Filip Lievens, James M. Conway

Research Collection Lee Kong Chian School Of Business

The authors reanalyzed assessment center (AC) multitrait-multimethod (MTMM) matrices containing correlations among postexercise dimension ratings (PEDRs) reported by F. Lievens and J. M. Conway (2001). Unlike F. Lievens and J. M. Conway, who used a correlated dimension-correlated uniqueness model, we used a different set of confirmatory-factor-analysis-based models (1-dimension-correlated Exercise and 1-dimension-correlated uniqueness models) to estimate dimension and exercise variance components in AC PEDRs. Results of reanalyses suggest that, consistent with previous narrative reviews, exercise variance components dominate over dimension variance components after all. Implications for AC construct validity and possible redirections of research on the validity of ACs are discussed.

Group Performance In Military Scenarios Under Deceptive Conditions, Michael C. Hass

Theses and Dissertations

The goal of this research was to investigate how changes in modality (communication type) and external conditioning (warnings of player deception) relate to perceptions of deception and task difficulty and in turn how these perceptions relate to the final group game scores in a cooperative effort with conflicting goals. One hundred and eight participants were grouped into teams of three, given similar instructions but different goals, and asked to play a cooperative game called StrikeCOM that mimics the intelligence gathering needed to develop an air tasking order and subsequent air strike on three military targets. The analysis of the post-game …

Military Deployments As A Respite From Burnout: An Analysis Of Gender And Family, Trevor T. Sthultz

Theses and Dissertations

To explore to possible respite effects of deployments, active duty Air Force acquisition support personnel who were either scheduled to deploy (n=74), or recently returned from deployment (n=34) were surveyed. Analysis of variance compared the pre-deployment male's and female's perceived levels of burnout, emotional exhaustion, role ambiguity, role conflict, self-efficacy, organizational commitment, contingent rewards, operating conditions, co-worker satisfaction, and overall job satisfaction. The same analysis was conducted dividing the pre- and post-deployment groups by whether or not they had children. Several of the findings were as hypothesized. Specifically, post-deployment females reported lower scores for emotional exhaustion, role ambiguity, organizational commitment, …

"I Think They Discriminated Against Me": Using Prototype Theory And Organizational Justice Theory For Understanding Perceived Discrimination In Selection And Promotion Situations, Michael M. Harris, Filip Lievens, Greet Van Hoye

Research Collection Lee Kong Chian School Of Business

Research in industrial/organizational (I/O) psychology has generally focused on objective measures of employment discrimination and has virtually neglected individuals' subjective perceptions as to whether a selection or promotion process is discriminatory or not. This paper presents two theoretical models as organizing frameworks to explain candidates' likelihood of perceiving that discrimination has occurred in a certain selection or Promotion situation. The prototype model stresses the importance of the prototypical victim-perpetrator combination, the perceived intention of the decision-maker, and the perceived harm caused as possible antecedents of perceived employment discrimination. In the organizational justice model, procedural, informational, interpersonal, and distributive fairness play …