Human Resources Management Commons^™

Debunking The Myths Of Performance Management, C. Allen Gorman

ETSU Faculty Works

No abstract provided.

A Game Theory Analysis Of Team Based Incentivization In Retailing, Don Shemwell

Atlantic Marketing Association Proceedings

The connection between incentives and outcomes has long found consistent support in management literature generally (Bartol and Hagmann 1992; Miller & Schuster 1993; Swinehart 1986) and retailing in particular (Banker et al. 1996; Team Pay Case Studies 1997). Later meta-studies strongly support this view. (Condly, Noe and Jackson 2002; Garbers and Konradt 2014). Yet, providing performance-based incentives, at least for rank and file retail employees, still is not common in U.S. retailing and team-based incentives are even rarer.

The next section of this manuscript describes some of the issues with individualized commissions, which though not prevalent in a many product …

Market Oriented Organizations And Talent Workers: Composition Of The Workforce And Its Influence On Market Orientation, Dawn Mueller, Pradeep Gopalakrishna

Atlantic Marketing Association Proceedings

Many organizations employ marketing initiatives to “assist” in launching new efforts to both internal and external audiences and weave marketing throughout as part of being “market oriented.” The primary motivation behind a market orientation is improvement of market performance, according to the literature (Narver and Slater, 1990; Kohli and Jaworski 1990).

There is literature on workforce composition and different types of workers and this includes concepts of talent workers and knowledge workers (Chowdhury 2003) and HEROes (Bernoff and Schadler 2010) but there is little to nothing on the type of workers employed by highly market-oriented organizations. …

Crm Problems And Strategy Research For D Logistics Company, Dingkun Wang

World Maritime University Dissertations

No abstract provided.

Leadership: The Essential Ingredient To Lean Transformation, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

No abstract provided.

How To Grow Your Rural Business With Purpose And Meaning, Connie I. Reimers-Hild, Alyssa Dye

Community Vitality Initiative

No one can predict the future; however, rural entrepreneurs and business owners can use a future-focused leadership approach, which includes examining megatrends, to shape the future of their businesses. Megatrends are global shifts that influence society, the economy and the environment. The purpose of this article is to help rural entrepreneurs discover ways to grow their businesses with Living with Purpose and Meaning Megatrend.

An Examination Of The Volunteer Coordinator's Influence On Church Volunteers' Intent-To-Continue At The Largest Protestant Churches, Jason Berton Golden

Dissertations

Volunteers contribute to the production of goods and services by easing the burden of the paid workforce while not increasing costs. Today’s volunteers tend to be highly trained, skilled professionals looking for a place to invest their time and skills. Churches are the largest single recipient of many volunteers’ efforts. Despite this fact, volunteerism is on the decline in churches.

Once recruited, attrition rates can climb as high as 40% in the first 12 months following training of volunteers. Therefore, the greatest challenge churches face is turnover. Not only does turnover lead to reduced production; it also incurs added expenditures …

Firing Threats: Incentive Effects And Impression Management, Brice Corgnet, Roberto Hérnan-Gonzalez, Stephen J. Rassenti

Economics Faculty Articles and Research

We study the effect of firing threats in a virtual workplace that reproduces features of existing organizations. We show that organizations in which bosses can fire up to one third of their workforce produce twice as much as organizations for which firing is not possible. Firing threats sharply decrease on-the-job leisure. Nevertheless, organizations endowed with firing threats underperformed those using individual incentives. In the presence of firing threats, employees engage in impression management activities to be seen as hard-working individuals in line with our model. Finally, production levels dropped substantially when the threat of being fired was removed, whereas on-the-job …

Cross-Examining The United States And Germany's Education And Employee Treatments In Relation To The Unemployment Rate, Natalie Cook

Honors Theses

The unemployment rate has been a constant battle in the United States, especially in the last five years. In 2010 the unemployment rate was at a high of 9.7%, in 2011 it was at 9.0%, in 2012 is what at 8.2%, in 2013 it was at 7.4%, and in 2014 it was at 6.6% (Unemployment, total (% of total laborforce) (modeled ILO estimate), 2015). This is relatively high compared to other countries, such as Germany. Germany in the last five years has had lower unemployment rates in the last five years, their highest rate in the last five years was …

Narcissism And Leadership: A Meta-Analytic Review Of Linear And Nonlinear Relationships, Emily Grijalva, Peter D. Harms, Daniel A. Newman, Blaine H. Gaddis, R. Chris Fraley

P. D. Harms Publications

Past empirical studies relating narcissism to leadership have offered mixed results. This study integrates prior research findings via meta-analysis to make four contributions to theory on narcissism and leadership, by (a) distinguishing between leadership emergence and leadership effectiveness, to reveal that narcissism displays a positive relationship with leadership emergence, but no relationship with leadership effectiveness; (b) showing narcissism’s positive effect on leadership emergence can be explained by leader extraversion; (c) demonstrating that whereas observer-reported leadership effectiveness ratings (e.g., supervisor-report, subordinate-report, and peer-report) are not related to narcissism, self-reported leadership effectiveness ratings are positively related to narcissism; and (d) illustrating that …

How Functionalist And Process Approaches To Behavior Can Explain Trait Covariation, Dustin Wood, Molly Hensler Gardner, Peter D. Harms

P. D. Harms Publications

Factors identified in investigations of trait structure (e.g., the Big Five) are sometimes understood as explanations or sources of the covariation of distinct behavioral traits, as when extraversion is suggested to underlie the covariation of assertiveness and sociability. Here, we detail how trait covariation can alternatively be understood as arising from units common to functionalist and process frameworks, such as self-efficacies, expectancies, values, and goals. Specifically, the expected covariation between two behavioral traits should be increased when a specific process variable tends to indicate the functionality of both traits simultaneously. In 2 empirical illustrations, we identify a wide array of …

Perceived Workplace Racial Discrimination And Its Correlates: A Meta-Analysis, María Del Carmen Triana, Mevan Jayasinghe, Jenna R. Pieper

Department of Management: Faculty Publications

We combine the interactional model of cultural diversity (IMCD) and relative deprivation theory to examine employee outcomes of perceived workplace racial discrimination. Using 79 effect sizes from published and unpublished studies, we meta-analyze the relationships between perceived racial discrimination and several important employee outcomes that have potential implications for organizational performance. In response to calls to examine the context surrounding discrimination, we test whether the severity of these outcomes depends on changes to employment law that reflect increasing societal concern for equality and on the characteristics of those sampled. Perceived racial discrimination was negatively related to job attitudes, physical health, …

Identification Of Employee Engagement Practices Viewed As Critical To Retention: A Cross-Generational Comparison, Sharon R. Floyd

Dissertations

Purpose. The purpose of this study was to identify the employee engagement practices that millennial IT workers perceive as important to retention. The secondary purpose of the study was to determine whether a difference exists between the engagement practices that appeal to millennial IT workers and the engagement practices that appeal to remaining IT working groups, which include the baby boomers and generation X.

Methodology. A quantitative, descriptive, survey-based research method was chosen for this study. The population included information technology workers representing three generations of working adults, including baby boomers, generation Xers, and millennials. The sample included technology workers …

Responsible Sales And Service Of Alcohol For The Tourism, Hospitality And Retail Industries, James Peter Murphy

Books/Book Chapters

The safe service of alcohol is of vital importance to those in the food and beverage industry - failure to act responsibly can result in fines, loss of license and the potential closure of the business. Responsible sale and service of alcohol (RSA) is important for all levels of the hospitality, tourism and retail service industries to minimise the risk of alcohol-related problems associated with the use and abuse of alcohol by any person. Management and all staff who sell or supply alcohol must promote and support a safer environment for alcohol to be consumed in a professional and responsible …

Ryanair Holdings, Nicole Blake Tran, Jamie Perkinson, Caron Sinnenberg, Lionel Tarcia, Jeffrey S. Harrison

Robins Case Network

The crass Irish CEO of Ryanair presides over a modern miracle. Ryanair, with its ridiculously low prices and poor reputation for service, has become one of Europe’s largest and most successful airlines. Employees pay for their own training, flights are cancelled if they won’t be full enough to be profitable, and the concept of “no frills” is heartily embraced. However, some new competitors have come on the scene, and Ryanair may be forced to improve its service and reputation to keep up.

The Impact Of Participative Communication On Organisational Cultural Change: Two Local Government Cases Of Change, Katie Turton

Theses: Doctorates and Masters

Managing change is of critical importance in organisations. Communication during the change process has been the subject of considerable and highly contested academic and managerial debate. In this study, The Impact of Participative Communication on Organisational Cultural Change: Two Local Government Cases of Change, communication during the change process was closely examined to see how, if at all, participative processes impact upon the adoption of change. As a result of this research a ‘Ladder of Employee Participation in Change Management’ was developed, to better understand the nature of participative communication and provide clarity for change practitioners who develop change communication …

Workplace Well-Being: Examining The Mental And Psychological Health And Safety Of Non-Unionised And Unionised Employees, Peter O'Mahony

Theses

A quantitative case study was conducted to gain a deeper understanding of the mental and psychological health and safety of non-unionised and unionised employees within the researcher's organisation, a multi-national pharmaceutical company based in Ireland. One hundred and sixty-seven employees and seven senior managers were surveyed to explore their perspectives of psychological health and safety risks in the workplace across thirteen different psychosocial factors which are known to either have positive or negative effects on the psychological health and well-being of an employee.

The Guarding Minds at Work (GM@W) online survey resources were considered appropriate methods to collect the necessary …

Boomers Vs. Gen Y—The New Communication Gap, Sara Bennett

White Papers

A key issue between Baby Boomer managers and Generation Y employees is a difference of opinion on how often feedback regarding performance should be administered and the mode of feedback that is appropriate. Effective communication is essential for performance and productivity.

Can Resilience Be Developed At Work? A Meta-Analytic Review Of Resilience-Building Programme Effectiveness, Adam J. Vanhove, Mitchel Herian, Alycia L. U. Perez, Peter D. Harms, Paul B. Lester

P. D. Harms Publications

Organizations have increasingly sought to adopt resilience-building programmes to prevent absenteeism, counterproductive work behaviour, and other stress-related issues. However, the effectiveness of these programmes remains unclear as a comprehensive review of existing primary evidence has not been undertaken. Using 42 independent samples across 37 studies, the present meta-analysis sought to address this limitation in the literature by summarizing the effectiveness of resilience-building programmes implemented in organizational contexts. Results demonstrated that the overall effect of such programmes was small (d = 0.21) and that programme effects diminish over time (d_proximal = 0.26 vs. d_distal = 0.07). Alternatively, …

Mcgregor's Theory X/Y And Job Performance: A Multilevel, Multi-Source Analysis, Leanna Lawter, Richard J. Kopelman, David J. Prottas

WCBT Faculty Publications

McGregor's Theory X/Y (1957; 1960/1985; 1966; 1967), one of the most famous theories of motivation and leadership, has had a profound effect on managerial thinking over the past fifty years. Yet the effect of X/Y attitudes on job performance has never been empirically demonstrated. The present research investigates whether X/Y attitudes and X/Y behaviors-examined as two distinct constructs-are related to job performance. Further, the present research uses a multilevel, multi-source design to examine via hierarchical linear modeling the performance effects of McGregor's (1957; 1960/1985; 1966; 1967) theorizing about managerial assumptions (and behaviors) at both individual and workgroup levels. As predicted, …

A Mixed Methods Study: Dimensions Of Cross-Cultural Professional Success: Experiences Of Western Women Living And Working In Eastern Cultures, Tami J. France

Antioch University Dissertations & Theses

In this world of global interconnectedness women continue to develop cross-cultural careers and their experiences impact and influence global scholarship and practice. Through this study, the relationships, resources, and characteristics that support female expatriate success were explored, with additional focus on the role of mentor and coach relationships. The mixed-methods study was conducted using a sequential approach to research that began with one-on-one semi structured interviews with ten professional women from the United States and Canada working or formerly working in China and Hong Kong. A survey was designed based on the interview findings. Professional women from western countries working …

The Recruitment Paradox: Network Recruitment, Structural Position, And East German Market Transition, Richard A. Benton, Steve Mcdonald, Anna Manzoni, David F. Warner

Department of Sociology: Faculty Publications

Economic institutions structure links between labor-market informality and social stratification. The present study explores how periods of institutional change and post-socialist market transition alter network-based job finding, in particular informal recruitment. We highlight how market transitions affect both the prevalence and distribution of network-based recruitment channels: open-market environments reduce informal recruitment’s prevalence but increase its association with high wages. We test these propositions using the case of the former East Germany’s market transition and a comparison with West Germany’s more stable institutional environment. Following transition, workers in lower tiers increasingly turned toward formal intermediaries, active employee search, and socially “disembedded” …

Beyond The Bright Side: Dark Personality At Work, Peter D. Harms, Seth M. Spain

P. D. Harms Publications

Despite the long history of the psychological study of dark personality characteristics and the recent surge of interest in the topic, much work remains to fully understand the breadth and depth of the impact of dark personality in the workplace. This commentary briefly covers the history of dark personality, discusses the place of this special issue within that history, and then proposes a number of avenues for future research in terms of defining, measuring, and providing a more comprehensive theoretical framework for the study of dark personality.

Effects Of Psychological Capital On Mental Health And Substance Abuse, Dina V. Krasikova, Paul B. Lester, Peter D. Harms

P. D. Harms Publications

Luthans, Youssef, Sweetman, and Harms proposed a holistic approach to psychological capital that involves examining psychological capital and its effects across multiple life domains, including work, relationships, and health. This article focuses on the effects of psychological capital on objective health outcomes. Using data from a sample of 1,889 U.S. Army soldiers, we demonstrate that soldiers with higher levels of psychological capital prior to deployment were less likely to receive diagnoses for mental health problems and substance abuse postdeployment. In addition, the effects of psychological capital on mental health diagnoses were mediated by soldiers’ overall health perceptions.

Chaos, Reports, And Quests: Narrative Agency And Co-Workers In Stories Of Workplace Bullying, Stacy Tye-Williams, Kathleen J. Krone

Department of Communication Studies: Faculty Publications

This study examined narratives that targets of workplace bullying told about their difficult work experiences along with how co-workers were framed in these narratives. Three different narrative types emerged from their accounts: chaos, report, and quest narratives. Co-worker responses of support or lack thereof were related to the construction of various narrative forms and the level of narrative agency evident in target accounts. The study has important implications for the difference co-workers can make in a target’s ability to withstand bullying and narrate his or her experience.

Gender Differences In Narcissism: A Meta-Analytic Review, Emily Grijalva, Daniel A. Newman, Louis Tay, M. Brent Donnellan, Peter D. Harms, Richard W. Robins, Taiyi Yan

P. D. Harms Publications

Despite the widely held belief that men are more narcissistic than women, there has been no systematic review to establish the magnitude, variability across measures and settings, and stability over time of this gender difference. Drawing on the biosocial approach to social role theory, a meta-analysis performed for Study 1 found that men tended to be more narcissistic than women (d = .26; k = 355 studies; N = 470,846). This gender difference remained stable in U.S. college student cohorts over time (from 1990 to 2013) and across different age groups. Study 1 also investigated gender differences in three …

An Inquiry Into The Aviation Management Education Paradigm Shift, Matthew P. Earnhardt, Jason M. Newcomer, Daryl V. Watkins, James W. Marion

International Journal of Aviation, Aeronautics, and Aerospace

Working adults with four-year degrees from accredited colleges or universities earn, on average, almost three times more than individuals without a degree. This pay gap led Newcomer and his colleagues to study attitudes of aviation and aerospace managers towards education. That study found that managers valued education in new hires, even though they did not deem it critical to their own positions. That finding indicated a potential paradigm shift towards the perceived value of education in the industry.

In the current qualitative, phenomenological research, we interviewed 14 managers from various capacities within the aviation and aerospace industries to determine the …

The Ambivert Advantage: Curvilinear Effects Of Extraversion On Job Performance And Organizational Citizenship Behavior, C. Allen Gorman

ETSU Faculty Works

No abstract provided.

A Profile Of Project Manager Work Engagement: A Field Survey, Thomas G. Henkel, James W. Marion Jr

Publications

Engaged employees are those who are involved in, enthusiastic about, and committed to their work. Engaged employees also are those who are most likely to drive innovation, generate new ideas, have a sense of connection with their work activities, and are involved with the demands of their job (Gallup, 2013). Nowhere is the concept of employee engagement more important than with managing an organization’s projects. Ensuring a project manager is emotionally engaged with his or her work is crucial for project success to meet greater challenges in today's 21st century global marketplace. In this research study, project managers were asked …

Is It Really All About The Money?: Motivating Employees In The 21st Century, Joshua Randall, Stacy Novotny, Seth Larson

Journal of Undergraduate Research at Minnesota State University, Mankato

Motivation has been defined as an emotion or desire operating on the will and causing it to act. In this respect, ‘motivations provide the motor for behavior,’ and according to Pincus, motivation as a psychological construct has played many roles as paradigms have risen and fallen over the decades (2004). To obtain a better understanding of motivation in the twenty-first century, this paper focuses on what motivation is, the role goals play in motivation, how motivation can be maintained, the impact of technology on motivation, the practical implications of needs-based motivation theories, and the concept of over-motivation.