Hospitality Administration and Management Commons^™

Ambrosia 2025 Full Issue

AMBROSIA 客道 : The Magazine of The International Culinary Institute

No abstract provided.

Synthesizing Metoo: A Meta-Analysis Of Workplace Sexual Harassment In Hospitality And Tourism, Yunxuan Carrie Zhang, Cass Shum

Hospitality Faculty Research

Purpose – Despite increasing research attention on hospitality and tourism workplace sexual harassment, there is a lack of holistic understanding of its nomological networks. This meta-analysis aims to synthesize the antecedents and consequences of workplace sexual harassment in the context of tourism and hospitality.

Design/methodology/approach – A total of 184 effect sizes from 39 independent hospitality and tourism studies (N=12,093) were included in this meta-analysis. Comprehensive MetaAnalysis software was used to analyze the results.

Findings – The results supported victim age and work environment as antecedents of workplace sexual harassment. Workplace sexual harassment affects work-related (job attitudes and job performance) …

Something’S Gotta Give: An Analysis Of Team Derogation And Deviant Behavior Surrounding Rivalry Games, Cody T. Havard, Timothy D. Ryan, Michael Hutchinson

Findings in Sport, Hospitality, Entertainment, and Event Management

This case analysis discusses the ever-growing concern over players and participants showing derogation and negative behavior toward competitors before, during, and after rival contests. We discuss examples taken from the 2024 Rivalry Week in college football, along with underlying literature addressing out-group derogation, in-group bias, and the impacts of competition and rivalry on participant and fan behavior. A call for additional research on the phenomenon of increasingly negative behavior is provided.

Identifying The Level Of Physical Activity (Pa) In Hospitality & Tourism, Kinesiology, And Recreation Students, Erick Kong, Dal-Hyun Moon, Alexandra Sandoval

ICHRIE Research Reports

Purpose – This study examines the impact of COVID-19 on Physical Activity (PA) on hospitality & tourism, kinesiology, and recreation students at California State University. The findings will help understand a direct impact on what is needed to be in place on campus in order to support and promote normal levels of PA as recommended by the World Health Organization.

Methodology/Design/Approach – PA was measured by a modified version of the International Physical Activity Questionnaires (IPAQ) questionnaire. There were 116 students that participated in this study, respondents were mostly students who are majoring in hospitality & tourism, kinesiology, and recreation. …

Examining The Relationship Between Casino Employee Gambling Involvement, Demographic Characteristics, And Responsible Gambling Program Perceptions, Tiange (Patrick) Xu, Shane W. Kraus, Brett Abarbanel, Eric R. Louderback, Heather M. Gray, Debi A. Laplante, Bo J. Bernhard

UNLV Gaming Research & Review Journal

This study investigated past-year gambling involvement (i.e., frequency and breadth) among employees at MGM Resorts International (MGM) and their views on the effectiveness of MGM’s responsible gambling (RG) program (i.e., GameSense). It also examined associations between these views and employees’ gambling behavior, as well as their demographic and work-related characteristics. We used cross-sectional data drawn from a broader research project, which surveyed a large sample of MGM employees (n = 814) in 2020. Our analysis revealed that gambling frequency varied by ethnicity, department affiliations, and property location, while gambling breadth differed based on gender and department affiliations. We employed …

The Effect Of Taylor Swift’S “The Eras Tour” On The Hospitality Industry, Samantha P. Hoff, Iris Gersh, Godwin-Charles Ogbeide

ICHRIE Research Reports

Taylor Swift's "The Eras Tour" has become a worldwide phenomenon and is the highest-grossing world tour of all time. Due to an increase in leisure travel in 2023, concerts, festivals, and live events are magnificent opportunities for hotels to harness major artists' influence on the public. The central question driving this study is: How has Taylor Swift's "The Eras Tour" affected the hotel lodging industry compared to pre-pandemic levels, and what are the implications for the future? This study analyzes data from key performance indicators (KPIs) from markets that Swift has performed thus far and compared them to their shouldering …

The Role Of Destination Marketing Organizations In The United States Sustainable Tourism Development, Godwin-Charles Ogbeide, Molly Mildenberger

ICHRIE Research Reports

The role of Destination Marketing Organizations (DMOs) in promoting sustainable tourism practices across the United States cannot be overemphasized. Sustainable tourism, which encompasses cultural, environmental, social, and economic considerations, has become a critical aspect of DMO operations. Many international DMOs have been successful when it comes to implementing and promoting sustainable tourism. This study provides the roles United States DMOs can play in promoting and implementing sustainable tourism development in the United States. This study provides several important industry and academic implications, including how DMOs can partner with educational institutions to serve as knowledge hubs for training on sustainable practices.

Examining Factors Affecting Consumers’ Daily Fantasy Sports And Sports Betting Participation: Comparing Motivation And Perception Of Skill Versus Luck, Koo Yul Kim, Colin Lopez

UNLV Gaming Research & Review Journal

With the Supreme Court lifting the federal ban on sports betting, dominant Daily Fantasy Sports (DFS) operators including DraftKings and FanDuel have entered the sports gambling market and operate in legalized states in the United States. These providers of both DFS and sports betting are making efforts to better understand the characteristics of both DFS and sports betting consumers and develop effective marketing strategies to target each consumer segment. This research investigates the differences in motivation to participate and perception of skill vs. luck between DFS and sports betting participants. 934 adults (sports betting = 434, DFS = 500) were …

Frameworks For Measuring Regenerative Tourism: Supply And Demand Indicators With A Dynamic And Holistic Approach, Asif Hussain

Journal of Sustainability and Resilience

This paper examines regenerative tourism as a holistic approach that goes beyond sustainability by actively restoring and enhancing social-ecological systems. Recognizing tourism’s interconnectedness with economic, social, cultural, and environmental systems, it presents regenerative tourism as a dynamic model integrating supply and demand perspectives to promote innovation, resilience, and renewal. On the supply side, regenerative tourism emphasizes ecological restoration, sustainable practices, economic stability with minimal environmental harm, and authentic experiences. On the demand side, it aligns with the rising preference for ethical, participatory, and immersive tourism, involving tourists as active contributors to destination well-being. The paper highlights the importance of multidimensional …

Gotta Take My Avatar Shopping: Impacts Of Interactive Virtual Shopping In Esport, Yongjin Hwang, Keshav Gupta

Faculty Publications

Purpose

Esports game developers are incorporating interactive virtual shopping (IVS) experiences into their products to facilitate consumer–brand interactions. Despite the potential influence of IVS, existing research lacks an understanding of its impact on consumers’ overall affect– particularly game enjoyment, a critical factor in sustaining engagement with esports products – and on attitudinal change toward brands in the real world.

Design/methodology/approach

An experiment was designed to examine the impact of shopping in the virtually interactive esports marketplace on game enjoyment. Mediating effects of positive change in brand attitude, perceived realism and character attachment and the moderating effect of self-avatar gender congruity …

Craft Beer: Product Life Cycle And Research Limitations, Matt Smythe

Hospitality Graduate Student Scholarship

Craft brewing is a complex and competitive market that revolves around a premier product with various leverage points to distinguish itself. These differentiators are the aspects that could limit the continued growth of the industry for decades to come. This analysis of the craft beer industry and the potential saturation point of the product life cycle of the industry will identify the current state of the industry based on the historical trends of opening and closing breweries in the US.

One Horse Power: The Environmental Consequences Of Horseback Riding Trails In Protected Areas And National Parks, Briana Kupic

Hospitality Graduate Student Scholarship

Horseback riding is one of the traditional forms of recreation in national parks and protected areas, and can give visitors a special chance to explore these beautiful natural areas from a different perspective. However, the activity has raised concerns for its perceived effects on the environment. This paper synthesizes and reviews secondary literature on the environmental effects of horseback riding, and identifies four broad themes: disturbance to wildlife, degradation of water quality, loss of vegetation, and soil erosion. The evidence indicates that equines have the potential to inflict far greater trail damage and ecological impact than other trail participants, including …

Impact Of Global Food Tourism On Gastronomic Trends In America, Elvira Rivera

Hospitality Graduate Student Scholarship

This paper examines the impact of globalization and food tourism on gastronomic trends in the United States through an analysis of secondary sources. The study explores how exposure to international cuisines through travel and globalization influences American consumer behavior, culinary practices, and restaurant offerings. Research supports that global food tourism stimulates diverse cuisine expansion as well as elevates American interest in authentic dishes along with boosting cultural diversity in American food. In terms of this analysis, foodie is defined as “a person having an avid interest in the latest food fads”. (Definition of Foodie, 2018).

Professional Skills Program -The Cluster- A Distinctive Approach To Education [No Date], Nova Southeastern University

Huizenga Undergraduate Course Catalogs

No abstract provided.

Dos Hemisferios: Rebranding Strategy For A Nascent Ecuadorian Wine Market, Jacob Massoud, Vafa Saboorideilami

Barowsky School of Business | Faculty Scholarship

The Ecuadorian winery, Dos Hemisferios, had started as a hobby in 1999 but quickly grew into a business and passion for the Wright family. After receiving an international award in 2009 for its cabernet sauvignon-malbec blend called Paradoja, the winery realized its potential and decided to expand its vineyards and production of wines. As part of the strategy to increase sales, Robert Wright, the Dos Hemisferios President, and his father, Guillermo Wright, developed a rebranding proposal for the next board of directors meeting. This rebranding initiative hinged on the belief that people in the Ecuadorian wine market did not know …

Marriott Airlines: Redefining Travel & Hospitality, Elijah Brown

Student Research Design & Innovation Symposium

The "Marriott Airlines: Redefining Travel & Hospitality" project explored the integration of Marriott International into the airline industry to enhance the travel experience and expand its global brand presence. The concept envisioned three distinct airline tiers: Ritz-Carlton Airlines for luxury travelers, Edition Airlines for business professionals, and Aloft Airlines for budget-conscious travelers. Each airline would be seamlessly connected to the Marriott Bonvoy ecosystem, allowing for streamlined bookings, personalized services, and loyalty program benefits. The project examined potential economic impacts, such as job creation within the travel sector, and analyzed operational feasibility, including branding, partnerships, and customer experience design. The findings …

Identifying Intangible And Biocultural Heritage Elements Toward Environmental Understanding: Engaging Stakeholders Through Art, Martha B. Lerski

Publications and Research

Grounded in a case study in Barbuda in the Caribbean, this research examines sustainability from the perspective of what arts and heritage can contribute to community engagement and local and broader understandings about the environment. This article documents a growing body of literature recognizing the role of arts and culture, including local knowledge and traditional ecological knowledge (TEK), in climate change endeavors. Art and TEK present expansive world views. Contextual information situates research done on the island of Barbuda pre- and post-Hurricane Irma. Visual arts workshops engaged community members in mixed methods research. Results documented cultural elements, particularly intangible and …

Unlocking Human-Robot Dynamics In Restaurants: Exploring The Mechanisms Underlying The Impacts Of Service Robots’ Social Cues On Restaurant Customer Behaviors, Yusi Cheng

Graduate Thesis and Dissertation post-2024

The rise of service robots (SRs) is reshaping service delivery, particularly in the dining sector where guiding and delivering robots are increasingly prevalent. However, understanding how customers interact with SRs and respond to their social cues in the dining environment remains unclear and fragmented. This dissertation aims to bridge this gap by comprehensively understanding the social cues of SRs and their influences on customer behaviors. Specifically, the objectives are to (1) understand prominent social cues and customer responses; (2) identify key SR-related social cues; (3) explore customer-SR interaction outcomes; (4) explain why certain social cues elicit particular customer responses; (5) …

Accessibility In Hospitality, Marina Kearns, Reese Middendorf, Seonwoo Yoo, Kamran Ahmad, Matthew Olszewski, Krista Grant

Student Research Design & Innovation Symposium

Accessibility in hospitality venues can present significant challenges for individuals with both visible and invisible limitations. Individuals may benefit from a range of physical and/or cognitive accommodations. At Johnson & Wales University, the Spring Tiefel Scholars have conducted in-depth research on different aspects of accessibility, including mobility, neurodiversity, sensory impairments, respiratory limitations, religious and cultural considerations, and access for the unhoused. Their goal is to help make Rhode Island’s hospitality venues some of the most accessible in the United States. To achieve this, the Tiefel Fellows collaborated with the College of Health & Wellness and other experts to develop a …

Adapting To Win: Churchill Downs Inc. And The New Era Of Entertainment And Betting., Mahesh Gupta, William Ferko, Thomas E. Lambert

Faculty and Staff Scholarship

This paper provides a comprehensive analysis of Churchill Downs Inc. (CDInc), a cornerstone of the Thoroughbred racing industry and the distinguished host of the Kentucky Derby. Situated at a critical juncture in the rapidly evolving spheres of gambling and entertainment, CDInc faces unique challenges and opportunities to maintain its preeminence and adapt to new market demands. Utilizing the Service Triangle framework, this study offers a deep dive into CDInc’s strategic operations, service delivery, and competitive positioning. The framework helps illuminate how shifts in consumer behavior, technological innovations, and regulatory changes are reshaping the industry. Despite facing challenges such as declining …

Quickque: Enabling Quick Access To Information In User Reviews For Screen Reader Users, Mohan Sunkara, Akshay Kolgar Nayak, Sandeep Kalari, Yash Prakash, Sampath Jayarathna, Hae-Na Lee, Vikas Ashok

Computer Science Faculty Publications

Efficiently perusing online customer reviews is presently challenging for blind users, who rely on a screen reader that supports predominantly one-dimensional narration of content via keyboard shortcuts. To address this, with restaurant reviews as seminal case study, we developed QuickCue, a browser extension prototype that enables screen reader users to quickly obtain the positives and negatives regarding different aspects of a restaurant (e.g., food quality, hygiene, ambiance), without having to sift through numerous reviews containing redundant information. At its core, QuickCue utilizes a large language model to perform aspect and sentiment-based joint classification of reviews to group them based on …

Adapting Online Customer Reviews For Blind Users: A Case Study Of Restaurant Reviews, Mohan Sunkara, Akshay Kolgar Nayak, Sandeep Kalari, Yash Prakash, Sampath Jayarathna, Hae-Na Lee, Vikas Ashok

Computer Science Faculty Publications

Online reviews have become an integral aspect of consumer decision-making on e-commerce websites, especially in the restaurant industry. Unlike sighted users who can visually skim through the reviews, perusing reviews remains challenging for blind users, who rely on screen reader assistive technology that supports predominantly one-dimensional narration of content via keyboard shortcuts. In an interview study, we uncovered numerous pain points of blind screen reader users with online restaurant reviews, notably, the listening fatigue and frustration after going through only the first few reviews. To address these issues, we developed QuickCue assistive tool that performs aspect-focused sentiment-driven summarization to reorganize …