Hospitality Administration and Management Commons^™

The Interaction Of Loyalty Status And Need For Status On Rewards Donations Through Perceived Social Exclusion, Clancy Slay

Honors Theses

Rewards programs are commonplace with companies seeking a competitive advantage and creating consumer loyalty. A newer development in rewards programs allows consumers to donate points rather than personally receiving these benefits. With more than $48 billion moving through these programs annually, understanding how to encourage consumers to donate rewards points has tremendous implications for reallocating funds to support worthy causes (Dorotic et al., 2017). Research on consumer donations within rewards programs is virtually absent, and many unique factors to these programs suggest prior findings on charitable giving may not generalize. One of these factors is the prevalence of hierarchical or …

Esg In Lodging And Hospitality, Emily Cassanmagnago, Jonathon Day

Tourism Insights

Hospitality and tourism businesses are responding to new expectations and changing the way they report their sustainability-related activities. In recent years, more and more businesses are adopting reporting formats that address the ESG - Environmental, Social and Governance - to perform these activities.

In this report, we’ll explain what ESG covers, why businesses are adopting it, and how it differs from other forms of reporting on corporate responsibility.

Covid-19 In Casinos: Analysis Of Covid-19 Contamination And Spread With Economic Impact Assessment, Anastasia (Stasi) D. Baran, Jason D. Fiege

International Conference on Gambling & Risk Taking

Abstract:

The COVID-19 pandemic caused tremendous disruption for casinos, with the virus causing various lengths of shutdowns, capacity restrictions, and social distancing strategies such as machine removals or section closures. Although most of the world has now eased off these measures, it is important to review lessons learned to understand, and better prepare for similar circumstances in the future. We present Monte Carlo slot floor simulation software customized to simulate players spreading COVID-19 on the slot floor. We simulate the amount of touch surface contamination; the number of potential surface contact exposure events per day, and a proximity exposures statistic …

The Critical But Overlooked Player Protection Tool: Self Care For Customer Facing Staff, Stacy Shaw, Jay Robinson

International Conference on Gambling & Risk Taking

BACKGROUND

Like many things, the need for self-care for staff came to light because of the pandemic. Every day, Oregon Lottery staff would go out and deal with angry, frightened, confused, frustrated, and sometimes aggressive players and retailers. People struggling with all kinds of stress, acting out and exhibiting behaviors that might normally suggest the need for an RG conversation. We started to hear that the staff was feeling overwhelmed, burned out, powerless, unheard, unappreciated, unable to connect. We were asking them to promote RG during this difficult time - but we had not given them the tools they needed …

The Las Vegas Loyalty Battle Is Over. What’S Next?, Oliver Lovat

International Conference on Gambling & Risk Taking

The strategic mission by Las Vegas casino operators to capture customer loyalty over the past decade has been a success. In 2021, 57% of visitors were generally loyal to a particular resort, compared to 32% in 2011. Only 7% of visitors were not a member of any rewards program in 2021, compared to 16% in 2011.

This has consequences for new market entrants who face a greater challenge to capture customers in a more mature, consolodated and strategic business environment.

Moreover, the drivers of loyalty remain different within the various customer segments, with the new generation of visitors responding less …

Payments Data In Gambling Research, Kasra Ghaharian, Mana Azizsoltani

International Conference on Gambling & Risk Taking

A considerable body of gambling-related research has leveraged gamblers' behavioral tracking data to address a broad set of research questions. These data have typically comprised of gamblers' betting-related behaviors including, for example, the frequency and volume of betting. The analysis of gamblers' payment-related behavioral data is far less common, but provides a fruitful avenue gambling-related research.

In this presentation we discuss a selection of potential research opportunities that payments transaction data presents. We supplement this discussion with specific analyses that have been performed by our research group. We also discuss knowledge gaps and areas for future research.

The Locals Casino As A Social Network – Can An Interconnected Community Of Players Detect Differences In Hold?, Jason D. Fiege, Anastasia (Stasi) D. Baran

International Conference on Gambling & Risk Taking

Abstract

It is difficult for individual players to detect differences in theoretical hold between slot machines without playing an unrealistically large number of games. This difficulty occurs because the fractional loss incurred by a player converges only slowly to the theoretical hold in the presence of volatility designed into slot pay tables. Nevertheless, many operators believe that players can detect changes in hold or differences compared to competition, especially in a locals casino market, and therefore resist increasing holds. Instead of investigating whether individual players can detect differences in hold, we ask whether a population of casino regulars who share …

The House Doesn't Always Win, Jennifer Owen

International Conference on Gambling & Risk Taking

In June 2015, fourteen South Korean casino executives were arrested on charges of soliciting Chinese players to gamble in their casinos. This single event foreshadowed a seismic change in the Australian casino market that few would have anticipated. The events which unfolded led to the two largest casino operators in Australia being found unsuitable to operate their casinos, and unable to hold their licenses. Collectively, these two casino groups reported revenues of $5.0bn in 2019, accounting for 92% of the total Australian casino market.

Both are now operating under various forms of special supervision until it can be demonstrated that …

Analysis Of The Changing Behaviours Of Chinese Genz Towards Casino Tourism: Implications To The Asian Markets, Linqian Huang

International Conference on Gambling & Risk Taking

Abstract

While the Chinese GenX spend largely in gambling activities during their visits to the destinations which are famous for their casino tourism industry, the GenY have shown less enthusiasm to be the high rollers. Regarding the Chinese GenZ, their spending behaviours in casino tourism will continue to exhibit changes and differences comparing to the GenX and GenY, especially for the non-gaming expenditure. Considering the potential purchasing power of GenZ, it is important for integrated resorts operators to understand the changing consumption behaviour of this new generation. For this, online questionnaire survey and analysis of narratives are employed to explore …

Recruiting And Talent Acquisition Strategies In The Hospitality Industry During The Great Resignation, Kristen E. Poggi

Senior Honors Projects, 2020-current

The Great Resignation, which stemmed from the Covid-19 pandemic, has impacted many businesses within the United States. With the nation's quit rate reaching all-time highs, businesses are struggling to retain and attract new employees. This is especially seen within the hospitality industry. The industry has been struggling to reach sufficient staffing levels while people are excited to travel and utilize these hospitality businesses after the global pandemic. To learn more about this issue and to gain awareness, I have conducted a literature review of the current research about this topic. I have also conducted my own research by interviewing three …

Food Marketing: The Adverse Effects Of Food Advertisements And Media Messaging On Men, Women, And Children, Lindsay Arnolds

Management Undergraduate Honors Theses

This thesis examines the impact of food marketing on different segments of the population in the United States. Specifically, the study focuses on the effects of food advertising on men, women, and children, with an emphasis on the ways in which marketing messages influence their food choices, attitudes, and behaviors. Through a comprehensive review of the literature and a survey of various participants, the thesis analyzes the various techniques used by food companies to target these groups, including packaging, labeling, and promotional strategies. Furthermore, it reviews studies on the effects of food advertising and media messaging on the physical and …

Overcoming Challenges And Building Bridges: A Journey Towards Sustainable Tourism Development In Dangriga, Belize, Drew Patterson

Management Undergraduate Honors Theses

This article discusses the challenges and potential solutions for enhancing tourism in Dangriga, the largest town in the Stann Creek District of Belize. Despite being known as the "Culture Capital of Belize," Dangriga attracts fewer tourists compared to smaller towns in the country. The lack of tourist influx could be attributed to limited understanding of internet marketing by local business owners and the town's focus on its cultural identity rather than catering specifically to tourists. The article emphasizes the importance of online marketing in promoting tourism and suggests that improving the online presence of local businesses could boost the tourism …

The Economic Impact Of The Cruise Ship Industry On Destination Port Countries During Covid-19, Katherine Snowberger

Honors College Theses

The travel and tourism industry was the fastest-growing industry in 2019. With more discretionary income available, many people spent their time traveling and exploring new cultures. One major sector of the travel and tourism industry is the cruise industry. In this sector of the industry, the clientele pays a flat fee to cover room, food, travel, and entertainment, which allows them to explore new and exciting ports of call. These port destinations rely heavily on tourism income to support their communities and infrastructure. This economic study aims to show how the COVID-19 pandemic has impacted destination port cities and how …

Rally With The Rapids: An Experiential Learning Project With Special Olympics Athletes, Emily Cisek Ph.D, Michael Mignano Ph.D, Jon Coles Ph.D

Findings in Sport, Hospitality, Entertainment, and Event Management

Background: Students who have participated in an experiential learning project are better prepared and have a superior internship because of the experience. Furthermore, students can increase their diversity-related competencies by developing interpersonal skills through exposure to diverse cultural identities. Purpose: Guided by intergroup contact theory, the purpose of this study was to explore the impact of an experiential learning project for a Special Olympics basketball event on undergraduate sport management student’s development of diversity-related competencies. Methodology/Approach: Participants included eight undergraduate sport management students from a Midwestern university who participated in the project as part of a sport management curriculum. Retrospective …

Utilizing Vr Scenarios To Aid Student Empathy In Challenging Interactions, Peter M. Unwer

ATU Scholars Symposium

This project will enable faculty in the Parks, Recreation and Hospitality Administration program at Arkansas Tech University to implement virtual reality training into the existing curriculum to ensure students are better prepared for the mental demands of the field. Through creating hospitality and tourism virtual reality scenarios, this will aid in the hands on teaching for our students to better understand the complexities within the industry that a typical classroom cannot provide. For example, Hilton recently partnered with a company called Sweet Rush to create a virtual hotel experience for team members. The project was a success, reporting 87% of …

How Do Advertising Imageries Contribute To Women's Inequality For Profit In Tourism?, Selma Berrada

Student Research Design & Innovation Symposium

Objectives: This study analyzes the impact of the female body used for tourism marketing purposes on social norms, roles, and expectations. It also examines the importance of research in this field to shift marketing approaches contributing to gender stratification. This paper aims to research women’s body language, portrayal, beauty, and environment in tourism marketing imagery and their effect on gender inequalities. Then, the study introduces the social responsibility of media to promote inclusivity and diversity through their advertising methods. Moreover, this article considers the correlation between arousing emotions through displaying female bodies as advertising methods and consumer decision-making. This research …

A Culture Of Health Within The Club Industry, Ashley Zechello

Student Research Design & Innovation Symposium

Based on qualitative research methods, this study holistically explores the value of health within the private club industry, and innovative approaches to wellness; driven by the members. For instance: (1) Employee health: clubs empower their employees to take care of themselves. This makes them stronger leads for their teams. Clubs support their employees by assisting them through educational opportunities. Members invest in their people- in return- their club operates more successfully. The Club Managers Association of America's (CMAA) mission is lifelong continuous growth in education and professionalism. (2) Member health: as society looks at member health, an increasing emphasis on …

Gender Dysphoria: A Qualitative Study, Courtney Stevenson

Student Research Design & Innovation Symposium

This qualitative research study investigates gender-neutral language and the impact that it could have on the mental health of transgender non-binary (TNB) individuals. The study considers gendered terms and explores how their continued use may affect this community. This kind of qualitative research is some of the first of its kind, as only recent years have shown an increase in the awareness of this part of the LGBTQIA+ community and providing resources for young TNB individuals. The included literature review synthesizes theoretical frameworks and outlines previous research conducted in related studies. These studies examined the use of gender-affirming language and …

Astroworld: Crowd Surge And Communication Errors, Scott Arrington, Caroline Shea, Gillian Adduci

Student Research Design & Innovation Symposium

Understanding crowd management is one of the most important components to consider for a safe and successful event. Professionals need to develop, implement, and manage crowd management policies and procedures that will ensure a safe environment and event. This case study examines the AstroWorld Festival, an annual music festival run by Travis Scott, an American rapper, and held in Houston, Texas. During the third annual festival in November of 2021, tragedy struck and ten lives were lost. An influx of sudden motion or, a crowd surge, began causing concert-goers to panic. This case study examines the factors that led to …

Collaboration Between Cfit And The College Of Engineering And Design, Elizabeth Broder, Tanner Glawe, Elizabeth Rall, Alliana Fennelly

Student Research Design & Innovation Symposium

In the Chef-Driven Contemporary Casual Concepts lab, culinary students were divided into teams to create a restaurant concept. This team of four chose developed The Hottenany, a concept and menu that best represented Lincoln, Nebraska. Students met weekly and to outline the project and delegate tasks. After developing the concept for their menu and logos, the team collaborated with graphic design students. Working as an interdisciplinary team resulted in a richer experience. It provided the opportunity for culinary students to see how their vision was interpreted in design, reinforcing the need for focus and clarity on the concept. It also …

Fostering A Culture Of Inclusion And Belonging, Melody Huang, Hanna Devlin, Hannah Bernard, Hannah Leuvelink, Jaden Dimeo, Grace Kim, Spencer Mah, Matthew Bohannon

Student Research Design & Innovation Symposium

In correspondence to the Civil Rights Movement in the United States, the Diversity, Equity, and Inclusion (DEI) movement became prominent in the late 1960s. With the progression of DEI, specifically in the hospitality industry, The Loews Hotel Co. partnered with Johnson & Wales University to discuss, research, and improve diversity, equity, and inclusion at Loews. Over 16 weeks, eight students from Johnson & Wales were nominated to work on the project and conduct research to help improve the quality of Loews Hotels & Co.’s DEI practices. The project discusses three important research questions regarding DEI in the workplace. The first …

From Pitch To Performance: Making Of A Musical, Jacob Olsen

Student Research Design & Innovation Symposium

Johnson & Wales University’s drama club, the JWU Players, produces a musical annually. Each production is led entirely by undergraduate students from a variety of the university’s colleges. During the 2021-2022 academic year, the Players produced Bright Star, a bluegrass story about love, loss, and family. Bright Star generated new funds for the club and met several of the objectives set forth by the production team. Once a production team is elected in December, they immediately begin the planning for show weekend. The weekend of performances is slated for mid-April, giving the production team four months to create a show. …

School Of Culinary Arts & Food Technology, Tu Dublin Newsletter - Spring Edition 2023, James Murphy

Other resources

The School of Culinary Arts and Food Technology, TU Dublin, Spring Newsletter captured the many events, research, awards, significant contributions and special civic and community activities which the students and staff members of the school across our (3) three campuses have successfully completed up to the Spring period of 2023. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' friends of Culinary Arts (school supporters), our school's industry association supporters and our school's fantastic academic, laboratory assistants, technical support and administrations teams across our (3) three TU Dublin campuses in …

Benchmark Study: Impact Of Electronic Health Records Vs. Paper-Based Records, Erin Emmerich

MSN Capstone Projects

Medical documentation is an essential part of healthcare and conducted at the highest standard; documentation ensures the delivery of safe and high-quality healthcare services (Noureldin et al., 2014). Performance Improvement team reports the same poor outcomes each quarter that may be a result of the paper-based documentation system. These outcomes include patient safety, patient satisfaction and cost-effectiveness. This narrative review’s purpose is to determine whether the implementation of an electronic health record (EHR) system could improve outcomes. Evidence-based guidelines for the implementation of an EHR need special consideration to have a successful transition. Further studies may need to be reviewed …

Cajun Vs. Creole, Joshua Mason, Brooke Pulliam

Undergraduate Research Conference

No abstract provided.

Building Valuable Connections In The Hospitality And Tourism Industry, Brooke Pulliam

Undergraduate Research Conference

This project's purpose was to organize the first hospitality industry networking event by the students in the Hospitality Administration program. This networking event established the relationship between industry partners and hospitality students. In addition, paving the way for internship and job opportunities. CHALL

How Observed Customer Mistreatment Of Supervisors Affects Employees’ Service Sabotage: A Cross-Cultural Examination From The Deontic Justice Theory, Wen Jiang, Cass Shum, Hyounae (Kelly) Min, Ye Ding

Hospitality Faculty Research

Research on customer mistreatment has focused on victims’ perspectives with scant research on third-party observers’ reactions, especially their reactions to customer mistreatment of supervisors. Drawing on the deontic justice theory, this research investigates how and when customer mistreatment of supervisors impacts frontline employees. Using a mixed-method of three studies (experiment, time-lagged survey, field survey) from two countries (the U.S. and China), this research demonstrates the spillover effects of customer mistreatment of supervisors on employee’s service sabotage via moral anger. Study 1 showed that hospitality employees’ moral anger mediated the relationship between customer mistreatment of their supervisors on employees’ service sabotage. …

The Impact Of Interactivity On Information Processing For Virtual Tourist Destinations, Hongxiao Yu

Theses and Dissertations

The rapid development of virtual reality (VR) platforms offers great potential for the widespread consumption of VR tourism offerings. This creation of tourism experiences through VR significantly impacts tourism marketing strategies. Nevertheless, unprecedented development presents research challenges to better understand the effectiveness of VR interactivity in providing dynamic virtual experiences and shaping consumers’ intention to visit actual tourism destinations. Moreover, destination marketing managers face challenges in designing interactive features to leverage VR technology to influence consumers’ decision-making. To address these challenges, this dissertation extends the heuristic-systematic model to investigate how VR interactivity influences visit intention through engaging experiences with technology …

Regulating A Fantasy For A Billion: Playing On A Smartphone In India, Angshuman Hazarika

UNLV Gaming Research & Review Journal

The fantasy gaming industry in India has moved forward at an unprecedented pace with limited oversight primarily based on 'self-regulation'. The absence of a clear regulatory mechanism for this industry has been highlighted in previous work, but no clear determination has been provided on how to deal with this issue. The current contribution seeks to provide a path ahead by suggesting that the government regulate the industry directly instead of an industry-operated self-regulatory framework which has had limited effectiveness till now. This suggestion has been made considering the significant size of the industry and the target demographic of the fantasy …

2023 Sport Science Forum Abstracts

Findings in Sport, Hospitality, Entertainment, and Event Management

The Sport Science Forum is hosted by Dr. Frederick G. Grieve and Western Kentucky University. This is a collection of abstracts from the Forum in order of presentation.