Hospitality Administration and Management Commons^™

Let's 'Meetup' At The Theme Park, Edwin Torres, Marissa Orlowski

Faculty Scholarship and Creative Works

Many people enjoy theme park and other leisure experiences with their families; however, today a great number of single, geographically mobile individuals desire to partake in such experiences. ‘Meetup’ is the world’s largest social network of local groups and thus allows for both online and off-line (in person) interactions. Using an ethnographic approach, this study examines how individuals can enjoy activities centered on common activities, interests, and opinions (AIO) via immersion in a Meetup group over the course of a year. Notably, members visited with greater frequency, had less tolerance for long lines, and were more likely to attend special …

Study Of Selection Behavior Of Wine For Different Markets, Sarah C. Tobias

Honors Theses and Capstones

No abstract provided.

Assessment Of Physical Workload, Ergonomic Problems And Prevalence Of Pain Among Low Wage Hotel Housekeepers In Orlando, Rachel Mammen

Electronic Theses and Dissertations

This research study examined the work conditions, ergonomic problems, and prevalence of pain among low wage hotel room cleaners in Orlando. In most hotels, the cleanliness of guestrooms is one of the most important service standards expected by customers. The role of the housekeeper is thus critical to service provision and hotel profitability. The hospitality industry is a major recruiter of low wage workers with the majority working in housekeeping departments. Due to the nature of the research problem, a positivist quantitative approach was adopted although the survey instrument included space for qualitative comments to some of the latter open-ended …

Strategies To Retain Millennial Employees At Full-Service Restaurants, Candace A. Ruiz, Anne Davis

International Journal of Applied Management and Technology

Some supervisors lack effective strategies to retain millennial-generation employees. The purpose of this multicase study was to explore effective strategies to retain culinary-educated millennial employees in a full-service restaurant. Nine millennials and three supervisors from three full-service restaurants in Denver, Colorado, consented to semistructured interviews concerning retention strategies. Herzberg’s two-factor theory served to guide the scope and the data analysis for the multicase study. Ten subcategories emerged from the three themes that aligned with Herzberg’s motivation factors, hygiene factors, and millennial values and attitudes. The 10 subcategories were developed suggesting effective strategies differ by supervisor. Among the 10 subcategories, the …

The Right Message To The Right People: Developing Effective Crisis Response In Cruise Travel, Bingjie Liu

ICHRIE Research Reports

Purpose

The purpose of this study was to provide insights into developing effective crisis responses within the cruise industry. Particularly, this study tested the effects of different crisis responses on individuals’ safety perceptions and cruise travel intentions. This study also tested how individual characteristics; such as past cruise experience and demographic characteristics, may affect the communication outcomes.

Originality/Value

Using an interdisciplinary approach, this study applied crisis communication theories to a cruise travel context. The findings of this study can be directly applied to develop effective crisis responses for hospitality practitioners, which exemplify the essence of translational research.

Relevance of the …

Tourism Taxation, Politics And Territorialisation In Tanzania’S Wildlife Management, Emmanuel Sulle, Holti Banka

Arusha Climate and Environmental Research Centre

Tourism activities occurring on communal lands such as Wildlife Management Areas (WMAs) are increasing in Tanzania. This is the result of natural resources governance reforms aimed to empower communities to manage and benefit directly from resources found in their jurisdictions. This article explores the impacts of taxes imposed on tourism activities occurring on communal lands and the emerging politics of resource and revenue sharing among WMA member villages. In the process, we use empirical data gathered from two WMAs in northern Tanzania between 2006 and 2016. We find that while the current high tax rates on tourism businesses occurring at …

Determinants Of Continuance Intention And Word Of Mouth For Hotel Branded Mobile App Users., Liza Cobos

Electronic Theses and Dissertations

This study examined the cognitive and affective factors that influence users' post-adoption behavioral intention. Specifically, based on the Expectation Confirmation Model (ECM) (Bhattacherjee, 2001b) the impact of cognitive factors (i.e., perceived usefulness, confirmation of expectations, mobility, personalization and responsiveness) and affective factors (i.e., satisfaction, perceived enjoyment) on hotel branded mobile applications (apps) users' continuance intention and WOM were examined. Hospitality firms invest considerable resources on technology solutions that are aimed at improving the consumer experience. However, for investments to be profitable firms must ensure that technology solutions are continuously used and ensure post-adoptive behaviors such as continuance intention and WOM. …

Resort Fees And Service Fees In The U.S. Hotel Industry: Context And Concepts Related To Partitioned Pricing, John O'Neill, Donna Quadri-Felitti

ICHRIE Research Reports

Though hotel resort fees and other service charges are a source of considerable revenue at certain U.S. hotels, most hotels do not charge such fees, and among those that do, they do so for specific and unique market-based reasons such as the behavior of competition. This report reviews the concept of resort fees in an effort to provide a balanced perspective regarding service fees in the light of sensational media reports about the topic. This report finds that only approximately seven percent of U.S. hotels charge such fees, and such fees are mainly limited to resort hotels in certain markets. …

Theme Park Demand, Theme Park Attractiveness, And Visitors’ Theme Park Choices, Yingsha Zhang

Theses and Dissertations

This dissertation examines the relationship among theme park demand, theme park attractiveness, and visitors’ theme park choices. It consists of three studies reported through five chapters. Key data were obtained from the website of an online travel agency, TripAdvisor, using web scraping techniques. The first study developed a new approach to measure tourist source markets’ theme park demand and theme park attractiveness by solving a reverse gravity model via particle swarm optimization. Findings from this study should help theme parks to evaluate more accurately the demand market and their own competitiveness compared to other theme parks. The second study explored …

Wearing Your Ethics: Investigating Consumer Purchase Intention Of Ethically Produced Fashion Products, Hannah E. Weiner

Theses and Dissertations

The aim of this paper is to contribute to the body of knowledge that exists in the area of ethical production by examining factors that influence purchase intention of ethically produced fashion products. The findings of this study provide a further understanding of ethical production by providing answers to the objectives. These results will also provide insight to firms wanting to effectively convey pro-environmental efforts to consumers. The findings may also assist marketers in understanding the consumers’ attitudes toward ethical manufacturing practices and their motivations for wearing their ethics and purchasing ethically produced fashion products.

The theoretical framework of this …

Consumer Decision Making For Accommodations In The Shared Economy, Jeffery C. Kreeger

Theses and Dissertations

Although many components of the shared economy have existed over time, it has recently blossomed into a thriving business that facilitates sharing of assets and services with strangers by using applications on the Internet. Recently, a convergence of many factors favorable to the development of the shared economy occurred and has become a new way of doing business for many and has introduced a new business model. Many people are shifting their goals from owning assets to borrowing them. This is not only economically favorable, but it is also environmentally favorable for the planet. The Lodging Shared Economy (LSE) is …

Competency-Based Training In Aviation: The Impact On Flight Attendant Performance And Passenger Satisfaction, Latoya Gibbs, Lisa Slevitch, Isaac Washburn

Journal of Aviation/Aerospace Education & Research

According to the United Nations World Tourism Organization (UNWTO, 2017), over one billion tourists traveled the globe in 2016. In spite of this increase of travelers, airlines are faced with declining levels of customer service and quality of customer experience (American Customer Satisfaction Index [ACSI], 2012). Frontline service employees, like flight attendants, create a critical impression of the service which affects customer perceptions and satisfaction. Nevertheless, many unknowns exist about what creates such impression and how it can be improved. In particular, no study has investigated the effects of Competency-Based Training (CBT) on flight attendants’ performance and consequently passengers’ satisfaction. …

Chez Hans A La Carte Dessert Menu 2017, Chez Hans

Menus of the 21st Century

Fine dining restaurant in a converted Victorian Gothic church, with a daily changing European menu.

Chez Hans A La Carte Menu 2017, Chez Hans

Menus of the 21st Century

Fine dining restaurant in a converted Victorian Gothic church, with a daily changing European menu.

Crawford Gallery Cafe Breakfast Menu 2017, Crawford Gallery Cafe

Menus of the 21st Century

Situated at the entrance to one of Cork City's cultural and historical landmarks, The Crawford Gallery Cafe is a veritable oasis of calm, existing between the bustle of a vibrant city centre plaza and the cocoon of the city's art gallery.

The ambience of the cafe is both informal and understated, yet redolent of an elegant urban bistro. Muted tones; a light-filled, airy space; and regularly changing works of art convey the atmosphere of the gallery through to the cafe. Large pots of scented sweet geranium and lemon balm sit comfortably in the deep-set windows, and an eclectic mix of …

Crawford Gallery Cafe Tea Coffee And Cake Menu 2017, Crawford Gallery Cafe

Menus of the 21st Century

Situated at the entrance to one of Cork City's cultural and historical landmarks, The Crawford Gallery Cafe is a veritable oasis of calm, existing between the bustle of a vibrant city centre plaza and the cocoon of the city's art gallery.

The ambience of the cafe is both informal and understated, yet redolent of an elegant urban bistro. Muted tones; a light-filled, airy space; and regularly changing works of art convey the atmosphere of the gallery through to the cafe. Large pots of scented sweet geranium and lemon balm sit comfortably in the deep-set windows, and an eclectic mix of …

Daroka Restaurant Ballybunion Menu 2017, Daroka Restaurant

Menus of the 21st Century

Daroka is our first restaurant, the concept has been with us now for quite a while – real food, real simple.

Real food in the sense that we want to be truly conscious of where our ingredients come from and how they were produced. We also go a little further in that all the honey here at Daroka is from our own bees, most of the fruit used is grown specifically for us, as well as a lot of the vegetables. We are extremely lucky to have a poly-tunnel and fruit garden quite local and we also want to add …

Deanes Eipic Forty Pounds Menu 2017, Deanes Eipic

Menus of the 21st Century

Chef Danni Barry is one of an elite group of female Michelin starred chefs in the UK & only the second female chef ever in Ireland to gain a star.

Danni hails from the Mourne country in Northern Ireland. Her cooking career began in 2003 in the then Michelin starred Deanes in Howard Street with chef Michael Deane. Four years later Danni went on her travels to South Africa, Australia, New Zealand and mainland Europe, garnering knowledge from the high end restaurants in which she worked along the way. Danni is driven by her passion for only the freshest and …

Dunne And Crescenzi Dessert Menu 2017, Dunne And Crescenzi

Menus of the 21st Century

There are 2 owners of the Dunne and Crescenzi collection - husband and wife duo Stefano and Eileen, whose dream was to bring traditional, quality Italian cuisine to Ireland in order to dispel the burgeoning stereotypes brought about by cheap convenience foods, mass produced for the home market with little resemblance to their original counterparts; they are aided by David Izzo, who joined them to help spread the word about the quality and tastes available from his mother country.

Dunne And Crescenzi A La Carte Menu 2017, Dunne And Crescenzi

Menus of the 21st Century

There are 2 owners of the Dunne and Crescenzi collection - husband and wife duo Stefano and Eileen, whose dream was to bring traditional, quality Italian cuisine to Ireland in order to dispel the burgeoning stereotypes brought about by cheap convenience foods, mass produced for the home market with little resemblance to their original counterparts; they are aided by David Izzo, who joined them to help spread the word about the quality and tastes available from his mother country.

Ely Wine Bars Menu 2017, Ely Wine Bar

Menus of the 21st Century

16 years ago, ely wine bar at 22 Ely Place, is where it all began. Erik and Michelle Robson opened ely wine bar and in the process changed the way in which wine was sold in Ireland. Passionate about wine, always respectful of its traditions and culture but always with an eye on what's great now. Today ely lists over 500 wines by bottle and 80 wines by the glass.

ely has always focused on the importance of provenance and the community of our artisan producers and suppliers, who enhance the quality of our food experience. There's never been a …

Farmgate Restaurant & Country Store Dinner Menu 2017, Farmgate Restaurant

Menus of the 21st Century

n 1983 Mar�g O'Brien established Farmgate in Midleton, Co. Cork as a small food shop specialising in local, seasonal, fresh produce. In 1988 it expanded to a larger premises to develop, along with its shop, the now renowned Farmgate Restaurant and Bakery. A generation later Mar�g is now joined by her daughter, Sally O'Brien to further continue this well loved concept. Farmgate is supported and loved, particularly by local patrons, and has now become a national and international landmark. The concept is based on Regional food, supporting in particular local producers. Cheeses are local; duck is free-range; lamb and beef …

Farmgate Restaurant & Country Store Lunch Menu 2017, Farmgate Restaurant

Menus of the 21st Century

n 1983 Mar�g O'Brien established Farmgate in Midleton, Co. Cork as a small food shop specialising in local, seasonal, fresh produce. In 1988 it expanded to a larger premises to develop, along with its shop, the now renowned Farmgate Restaurant and Bakery. A generation later Mar�g is now joined by her daughter, Sally O'Brien to further continue this well loved concept. Farmgate is supported and loved, particularly by local patrons, and has now become a national and international landmark. The concept is based on Regional food, supporting in particular local producers. Cheeses are local; duck is free-range; lamb and beef …

Fishy Fishy Restaurant Kinsale Menu 2017, Fishy Fishy Restaurant

Menus of the 21st Century

Fishy Fishy Restaurant Kinsale, is an award-winning restaurant run by husband and wife team Martin & Marie Shanahan who are totally passionate about what they do.

Chef Martin Shanahan knows a thing or two about fish. His passion for seafood saw them open their original Kinsale Gourmet Store in 1990. A fish shop and deli in one, it regularly had queues of diners vying to be seated. This roaring success led them to expand the business and finally culminated in the opening of their Fishy Fishy Restaurant.

Martin's background as a fishmonger ensures that the restaurant is supplied with only …

Global Village Restaurant Dingle Sample Menus 2017, Global Village Dingle

Menus of the 21st Century

Modern methods, touched by tradition, bring the purest local ingredients to life in a harmony of taste and tone.

The kitchen is the centre of our creation, bringing together the classic and the modern to craft the tastes of today.

Our restaurant is warm, relaxed and welcoming.

Greenes Restaurant Cork Tasting Menu 2017, Greenes Restaurant Cork

Menus of the 21st Century

The food at Greenes is innovative, modern and devoted to place. Bryan McCarthy heads up the kitchen team at Greenes and recognises the uniqueness and quality of the outstanding ingredients that are available in Cork. His talented team works in tandem with the best of Cork’s food producers and in other parts of Ireland to create a menu that’s devoted to local, seasonal, foraged and organic ingredients.

Expect signature dishes of a seasonal nature, refined food with a simple food philosophy - local, fresh and staying true to each ingredient’s essence.

Traditional food practices, such as pickling and fermenting, together …

Greenes Restaurant Cork Pre Theatre Menu 2017, Greenes Restaurant Cork

Menus of the 21st Century

The food at Greenes is innovative, modern and devoted to place. Bryan McCarthy heads up the kitchen team at Greenes and recognises the uniqueness and quality of the outstanding ingredients that are available in Cork. His talented team works in tandem with the best of Cork’s food producers and in other parts of Ireland to create a menu that’s devoted to local, seasonal, foraged and organic ingredients.

Expect signature dishes of a seasonal nature, refined food with a simple food philosophy - local, fresh and staying true to each ingredient’s essence.

Traditional food practices, such as pickling and fermenting, together …

Greenes Restaurant Cork Lunch Menu, Greenes Restaurant Cork

Menus of the 21st Century

The food at Greenes is innovative, modern and devoted to place. Bryan McCarthy heads up the kitchen team at Greenes and recognises the uniqueness and quality of the outstanding ingredients that are available in Cork. His talented team works in tandem with the best of Cork’s food producers and in other parts of Ireland to create a menu that’s devoted to local, seasonal, foraged and organic ingredients.

Expect signature dishes of a seasonal nature, refined food with a simple food philosophy - local, fresh and staying true to each ingredient’s essence.

Traditional food practices, such as pickling and fermenting, together …

Gregans Castle Menus 2017, Gregans Castle

Menus of the 21st Century

Welcome to Gregans Castle Hotel. Please take a look around our luxury and gourmet retreat, nestled in the heart of the beautiful Burren. Our family have been running the hotel since 1976. Our stunning 18th century manor house is set in its own established and lovingly-attended gardens on the Wild Atlantic Way, and has spectacular views that stretch across the Burren to Galway Bay.

Gregans Castle Wine List 2017, Gregans Castle

Menus of the 21st Century

Welcome to Gregans Castle Hotel. Please take a look around our luxury and gourmet retreat, nestled in the heart of the beautiful Burren. Our family have been running the hotel since 1976. Our stunning 18th century manor house is set in its own established and lovingly-attended gardens on the Wild Atlantic Way, and has spectacular views that stretch across the Burren to Galway Bay.