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Hospitality Administration and Management Commons™
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- COVID-19; restaurants (3)
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- "service with a smile"; service economy; emotional labor; (1)
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- Achievement-goal theory (1)
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- Airbnb; peer-to-peer accommodations (1)
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- Baby boomers; hospitality marketing; Facebook; social media (1)
- Bachelor degree; Theme Park and Attraction Management; Fall 2023; Rosen College of Hospitality Management (1)
- Behavioral intentions (1)
- Biometric boarding technology; technology acceptance; media coverage; behavioral reasoning; smart travel; Asia Pacific (1)
- COVID-19; essential workers; service industries (1)
- COVID-19; hospitality (1)
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- COVID-19; pandemic; research; ShanghaiRankings (1)
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- Complexity theory (1)
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- Consumer behavior (1)
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- Continuing care retirement communities; CCRC; seniors (1)
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Articles 31 - 60 of 90
Full-Text Articles in Hospitality Administration and Management
Theme Park Knowledge Hub Of The Future, Carissa Baker
Theme Park Knowledge Hub Of The Future, Carissa Baker
Rosen Research Review
The global attractions industry has grown in size and innovation in the last few decades. Encompassing theme parks and waterparks as well as cultural and natural attractions, this segment has diverse career opportunities and constant potential for growth in mature and emerging markets. Theme parks alone garnered a billion visitors in 2019. Post-pandemic, the industry bounced back quicker than expected, with most operators seeing increased attendance and revenue. The attractions industry continues to develop new concepts which provide amazing experiences for guests around the world. However, retirement during the pandemic, coupled with the industry's rapid expansion, created a greater need …
Towards More Authentic Heritage Destination Experiences, Xiaoxiao Fu, Xiaoli Yi, Vera Shanshan Lin, Honggen Xiao
Towards More Authentic Heritage Destination Experiences, Xiaoxiao Fu, Xiaoli Yi, Vera Shanshan Lin, Honggen Xiao
Rosen Research Review
Heritage destinations have a significant responsibility to visitors. In countries like China, where heritage plays a significant role in a person's identity, such destinations offer visitors an opportunity to develop a deeper sense of self. For this reason, they need to be authentic, but so do the visitors. UCF Rosen College of Hospitality Management researcher Dr. Xiaoxiao Fu joined a team of experts based in China to identify how the perceived authenticity of two of China's most revered heritage sites affects visitors' personal sense of authenticity, their wellbeing, and how memorable they found their visits.
Providing A Clear Foundation For Smart Destinations, Youcheng Wang, Alan Fyall, Ekaterina Sorokina, Peter Lugosi
Providing A Clear Foundation For Smart Destinations, Youcheng Wang, Alan Fyall, Ekaterina Sorokina, Peter Lugosi
Rosen Research Review
Smart destinations are a nascent and growing category in destination marketing but suffer from a lack of clarity. What is a 'smart destination'? UCF Rosen College of Hospitality Management's Dr. Youcheng Wang and Dr. Alan Fyall led an international team of hospitality management specialists tasked with providing a clear foundation for smart destination researchers and practitioners. Their study, published in the Journal of Destination Marketing and Management, provides significant insight and stokes the fire beneath destination marketing organizations.
Just Looking: Tourist Gaze And The Theme Park Experience, Wei Wei, Yanyan Zheng, Nathaniel Line, Lu Zhang
Just Looking: Tourist Gaze And The Theme Park Experience, Wei Wei, Yanyan Zheng, Nathaniel Line, Lu Zhang
Rosen Research Review
What makes a memorable theme park experience? New research led by UCF Rosen College of Hospitality Management's Assistant Professor Wei Wei looks at how visitor experience is influenced by the 'tourist gaze'—the consumption of visual experiences, as well as other services, in a tourism destination. With important implications for theme park operators and managers, the study focuses on visitors' visual interactions with fellow visitors and finds they have a significant impact on visitors' emotions and the quality of their overall experience.
Theme Park Visitors Prefer Human-Like Robots In Customer Service Interactions, Ady Milman, Asli D.A. Tasci
Theme Park Visitors Prefer Human-Like Robots In Customer Service Interactions, Ady Milman, Asli D.A. Tasci
Rosen Research Review
Service robots are becoming increasingly popular in many industries and social settings, including education, childcare, elderly therapy centers, and even theme parks. Tourism and hospitality industries are adopting robots enthusiastically and are being closely studied to observe guest engagement and reaction to robotic services. Service robots are becoming increasingly popular in many industries and social settings, including education, childcare, elderly therapy centers, and even theme parks. Tourism and hospitality industries are adopting robots enthusiastically and are being closely studied to observe guest engagement and reaction to robotic services. UCF Rosen College of Hospitality Management researchers, Dr. Ady Milman and Dr. …
Motivating Employees Through Servant Leadership, Fevzi Okumus
Motivating Employees Through Servant Leadership, Fevzi Okumus
Rosen Research Review
Meeting customer expectations is critical for success within the hospitality industry and frontline employees play a key role in delivering customer satisfaction. Leaders who display a servant leadership style put the interests of employees and the organization above their own. To investigate how this leadership style influences employee motivation and behavior, Dr. Fevzi Okumus, UCF Rosen College of Hospitality Management, and his collaborators have put forward and evaluated a model of the interrelationships between servant leadership and employee engagement, job satisfaction, and absenteeism. They found that leaders evidencing this style positively impacted work engagement and absenteeism. Their findings offer important …
Time + Talent + Treasures = Partnerships For Success, Susan Vernon-Devlin, Marcela Defaria
Time + Talent + Treasures = Partnerships For Success, Susan Vernon-Devlin, Marcela Defaria
Rosen Research Review
The tools for philanthropy and successful development do not come in a box with instructions. Instead, they are crafted through building positive relationships over time, which unleashes potential in like-minded individuals, enriches the human experience, and propels broad-based prosperity for the many communities positively impacted by the outcomes. At UCF Rosen College of Hospitality Management, we are working to make a difference and transform lives.
Resident Satisfaction In Continuing Care Retirement Communities, Suja Chaulagain, Abraham Pizam
Resident Satisfaction In Continuing Care Retirement Communities, Suja Chaulagain, Abraham Pizam
Rosen Research Review
The senior living industry is big business and growing fast, thanks to increasing life expectancy. According to the U.S. Census, there were 53 million Americans aged over 65 in 2019. That figure is set to rise by 55% to 82 million—one in five of the population—by 2050. More and more seniors are already attracted to continuing care retirement communities (CCRCs). But what impacts resident satisfaction in this increasingly competitive market? New research led by Dr. Suja Chaulagain and Dr. Abraham Pizam at UCF Rosen College of Hospitality Management finds that above all, it's the social environment.
Expectation Disconfirmation = The Hidden Menace Of Positive Airbnb Reviews, Wei Wei
Expectation Disconfirmation = The Hidden Menace Of Positive Airbnb Reviews, Wei Wei
Rosen Research Review
The integrity of the peer-to-peer accommodation industry relies on peer assessment and the assumption that positive reviews are more likely to guide towards positive outcomes. But problems can occur when hosts go out of their way to accommodate their guests, hoping to score positive reviews. Dr. Wei Wei from UCF Rosen College of Hospitality Management and fellow researchers have found that such reviews create an online trail that encourages expectation, which is not necessarily a good thing.
Fostering A Culture Of Hospitality In The Auto Industry, Robert Valle, Manuel Rivera
Fostering A Culture Of Hospitality In The Auto Industry, Robert Valle, Manuel Rivera
Rosen Research Review
Robert Valle has been the CIO of Mazda North American Operations since 2017. In an interview with Dr. Manuel Rivera, Rob tells us about the benefits of adopting a hospitality culture in the auto industry, and how research into this field can have a transformative impact on buisiness.
Rosen College Distribution Map And Research, Rosen College Of Hospitality Management
Rosen College Distribution Map And Research, Rosen College Of Hospitality Management
Rosen Research Review
Below are statistics for the Rosen College of Hospitality Management’s faculty research. These statistics include Rosen Faculty Scholarship and Creative Works, Dick Pope Sr. Institute for Tourism Studies, and the Rosen Research Review.
Cleaning Invisible Matter In Open-Kitchen Restaurants To Reduce The Impact Of Covid-19, Bendegul Okumus
Cleaning Invisible Matter In Open-Kitchen Restaurants To Reduce The Impact Of Covid-19, Bendegul Okumus
Rosen Research Review
Commercial cooking in indoor settings is known to produce particulate matter, a mixture of solid particles and liquid droplets which can cause acute or chronic respiratory problems. Recent studies suggest that these invisible particles also make people more susceptible to adverse health effects of the COVID-19 virus. Dr. Bendegul Okumus was joined by a team and conducted an experimental scientific study in an open-kitchen chain restaurant to determine whether the levels of particulate matter (PM) pollution were potentially harmful for both kitchen staff and customers dining at the restaurant.
Risk Perceptions And Motivations Around Restaurant Dining During The Covid-19 Pandemic, Elizabeth Yost
Risk Perceptions And Motivations Around Restaurant Dining During The Covid-19 Pandemic, Elizabeth Yost
Rosen Research Review
The COVID-19 pandemic has caused devastating financial decline within the restaurant industry. Dr. Elizabeth Yost from UCF Rosen College of Hospitality Management and her collaborator have undertaken research to understand what motivates customers in this unchartered landscape. They have developed a new theoretical model which focuses on the impact of customer risk perceptions and optimistic bias. Other influencers are personality traits and factors such as customer loyalty and trust, which Dr. Yost argues can be maintained through transparency of information.
Rosen College Hosts Five Important Journals In The Hospitality & Tourim Field; Dick Pope Sr. Institute For Tourism Studies, Rosen College Of Hospitality Management
Rosen College Hosts Five Important Journals In The Hospitality & Tourim Field; Dick Pope Sr. Institute For Tourism Studies, Rosen College Of Hospitality Management
Rosen Research Review
The Dick Pope Sr. Institute for Tourism Studies is based at at the University of Central Florida.
Student Engagement And Satisfaction With Online Labs, Cynthia Mejia, Robin Back, Jason Fridrich, Marissa Orlowski
Student Engagement And Satisfaction With Online Labs, Cynthia Mejia, Robin Back, Jason Fridrich, Marissa Orlowski
Rosen Research Review
Hospitality and tourism is a ‘people business.’ So what happened when the need for social isolation as a result of COVID-19 forced hospitality educators to rethink their pedagogical strategies and move previously face-to-face courses online? In one of the first studies of its kind, Marissa Orlowski, Cynthia Mejia, Robin Back and Jason Fridrich from UCF Rosen College of Hospitality Management researched student engagement and satisfaction in online culinary and beverage labs.
Great Expectations: Are There Career Transition Prospects For Hospitality And Tourism Workers, Arthur Huang, Mark Baker
Great Expectations: Are There Career Transition Prospects For Hospitality And Tourism Workers, Arthur Huang, Mark Baker
Rosen Research Review
Dr. Arthur Huang and Mr. Mark Baker of the UCF Rosen College of Hospitality Management explored skill and workforce development for the services industry, specifically examining the hospitality and tourism sector. Their study uncovered that hospitality and tourism workers possess the soft skills required across various industries. However, while soft skills can support career transitions, the hospitality industry and its workers should invest in developing more technology-focused skills to achieve greater career flexibility, advancement, and resilience.
Technology And Hospitality Education – Perfect Partners, Fred Okumu, Susan Vernon-Devlin
Technology And Hospitality Education – Perfect Partners, Fred Okumu, Susan Vernon-Devlin
Rosen Research Review
Light Board recording, Microsoft HoloLens, Teams, and Zuddl are just a few of the technology advancements on the campus of the #1 college in the nation for hospitality education and research. It’s not just hardcover textbooks, library study sessions and classroom lectures when it comes to educating the future leaders of the hospitality industry, as they prepare for global careers. The tools for teaching have gone high tech.
Micro-Clustering: Bringing Innovation To Agritourism, Robin Back
Micro-Clustering: Bringing Innovation To Agritourism, Robin Back
Rosen Research Review
What’s better than simply drinking wine in a vineyard? Maybe a beautiful destination where the whole family can enjoy a day together, tasting wine, enjoying a variety of activities, and watching the kids play. Dr. Robin Back at the UCF Rosen College of Hospitality Management and his collaborators have examined a case example that presents a new business model for wine tourism—micro-clustering with diverse forms of ownership on two adjacent wine farms. The team reveals how a single South African agribusiness achieved success, and raises the possibility of other similar businesses doing the same.
The Impact Of Tourism Specialization On Transition Economies, Robertico Croes, Jorge Ridderstaat
The Impact Of Tourism Specialization On Transition Economies, Robertico Croes, Jorge Ridderstaat
Rosen Research Review
What is the relationship between tourism specialization, economic growth, and human development in transition economies? That’s the question behind a new study led by Rosen Professor Robertico Croes and Assistant Professor Jorge Ridderstaat. Using Poland as a case study, the research looks at the role of tourism in economic and human development since communism fell in the 1990s and the country transitioned from a centrally-driven to a market-led economy.
A Model For Creating Memorability In A Rural Tourism Destination, Wei Wei
A Model For Creating Memorability In A Rural Tourism Destination, Wei Wei
Rosen Research Review
Tourism research is encouraging a shift in marketing towards promoting experiences, but for those experiences to translate into returning visits and word of mouth sharing, they need to be memorable. But what makes an experience memorable? To answer this, Dr. Wei Wei, from UCF Rosen College of Hospitality has, together with collaborators, created and tested a model for experiential memorability in domestic and outbound tourists with one of the world’s biggest tourism markets
Where Do We Go From Here? Festival Films And The Future Of Entertainment: An Interview With Industry Leader Gregory Elias, Ray Eddy
Rosen Research Review
An interview with Gregory Elias, an entertainment entrepreneur and visionary by Dr. Ray Eddy
Reaching Out To Occupational Therapists, Alan Fyall
Reaching Out To Occupational Therapists, Alan Fyall
Rosen Research Review
Accessible tourism is a growing area of tourism research. The belief that all tourism facilities, products, and services should be accessible to those with disabilities drives research in tourism ethics and sustainability. However, a key voice is being ignored. Occupational therapists play a critical role in enabling people with disabilities to participate in the activities of daily life, including leisure. Dr. Alan Fyall believes it is time for interdisciplinary research with occupational therapists to properly understand accessible tourism.
An Integrated Behavioral Model For International Medical Tourism, Suja Chaulagain, Abraham Pizam, Youcheng Wang
An Integrated Behavioral Model For International Medical Tourism, Suja Chaulagain, Abraham Pizam, Youcheng Wang
Rosen Research Review
From dental procedures to cardiac surgery, an international market is developing for medical tourism, thanks not least to globalisation and the high standard of medical treatment now available around the world. But what drives individuals to travel abroad for healthcare? In an important new study, Rosen College Assistant Professor Suja Chaulagain, Founding Dean Abraham Pizam, and Dean Youcheng Wang take a social psychological perspective of health-related behavior and the concepts that influence it.
Developing A Scale To Measure Destination Gender, Tingting Zhang
Developing A Scale To Measure Destination Gender, Tingting Zhang
Rosen Research Review
Whether they depict the rugged landscape of the American West or the seductive charm of a South Asian beach, photographs and their accompanying text are powerful drivers of tourism demand. But what lies behind our response to such tourism tropes? Rosen College researchers have produced a new study which reappraises destination marketing through a gender-based lens. Led by Dr. Tingting Zhang, the study has developed and validated a cross-cultural scale to determine ‘destination gender’, or whether a location should be thought of as having masculine or feminine gender traits and appeal.
Revenue Management As Competitive Advantage: Keep In House Or Outsourse?, Mehmet Altin
Revenue Management As Competitive Advantage: Keep In House Or Outsourse?, Mehmet Altin
Rosen Research Review
The hotel industry faces multiple pressures and effective profit maximization can make or break a hotel. Revenue management (RM) is a key tool in a responsible hotel manager’s arsenal. But not all hotels have the skills or resources to implement this process effectively inhouse. Dr. Mehmet Altin of UCF Rosen College of Hospitality Management, applies a resource-based view (RBV) to understand how hotel decision makers approach RM: do they invest in internal development or outsource the RM function?
Qiddiya: The Capital Of Entertainment In Saudi Arabia, Manuel Rivera
Qiddiya: The Capital Of Entertainment In Saudi Arabia, Manuel Rivera
Rosen Research Review
Located only 45km away from Riyadh, Qiddiya is a city that is destined to become one of the biggest tourist attractions in Saudi Arabia, providing thousands of jobs, millions of dollars of revenue and a pathway to the future for a whole generation of young Saudis. Dr. Manuel Rivera interviews the CEO of Qiddiya, Philippe Gas, to discuss where his passion for hospitality originated, the bright future of Qiddiya, and their partnership with UCF Rosen College of Hospitality Management.
Factors Affecting Seniors' Relocation To Senior Living Communities, Suja Chaulagain, Abraham Pizam, Youcheng Wang, Denver Severt
Factors Affecting Seniors' Relocation To Senior Living Communities, Suja Chaulagain, Abraham Pizam, Youcheng Wang, Denver Severt
Rosen Research Review
The 1960s’ counterculture generation is coming of senior age. This is the generation who witnessed the Civil Rights Movement, protested against the Vietnam War, and went to Woodstock. What they expect in retirement is radically different from their parents. So what are the factors that affect whether or not they choose to move into senior living communities? In one of the first studies of its kind, UCF Rosen College of Hospitality Management’s Dr. Suja Chaulagain, Dr. Abraham Pizam, Dr. Youcheng Wang and Dr. Denver Severt look at the motivational factors that influence seniors’ decision-making.
A Taste For Education And Research, Susan Vernon-Devlin, Robert Seltzer
A Taste For Education And Research, Susan Vernon-Devlin, Robert Seltzer
Rosen Research Review
Pots, pans and commercial kitchen equipment are not the only things found in UCF Rosen College of Hospitality Management’s kitchen labs. A component for hospitality education and research, the college’s labs teach fourth year medical students to practice culinary medicine with a grain of salt, flip the kegs on undergraduates brewing beer, and serve as taste-and-test kitchens for restaurant brands looking to spice up a menu.
Turning The Tables On Covid-19, Wei Wei
Turning The Tables On Covid-19, Wei Wei
Rosen Research Review
The COVID-19 pandemic all but eviscerated the restaurant industry. Around the world, businesses shut doors. For some this would prove to be forever, and those that did reopen were stifled by strict social-distancing regulations and the challenge of how best to rearrange their servicescapes to meet regulations and still provide an enjoyable dining experience. The big question: how best to do this? Dr. Wei Wei from UCF Rosen College of Hospitality Management and her collaborators examined the issues of built density and customer power to uncover a vital piece of the puzzle.
Essential Worker Heroes, Cynthia Mejia
Essential Worker Heroes, Cynthia Mejia
Rosen Research Review
The COVID-19 pandemic brought with it untold disruptions to the hospitality and related services industries, and it also prompted a dramatic shift in public perceptions towards line-level workers. Normally associated with unskilled and ‘dirty’ labor, these workers were embraced as ‘heroes’ by providing essential services in the face of a severe and frightening public health threat. This phenomenon provided a rare opportunity for researchers in the fields of hospitality and psychology to examine how those workers, and the society they served, made sense of this perceptive shift.