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Hospitality Administration and Management Commons™
Open Access. Powered by Scholars. Published by Universities.®
- Discipline
- Keyword
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- Tourism (3)
- Employee engagement (2)
- Hospitality (2)
- Scale development (2)
- Accommodating versus resolving paradox (1)
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- Acculturation (1)
- Affect (1)
- Aggression, customer education, customer incivility, employee incivility, hotel management, service industry (1)
- Airbnb (1)
- Anticipation (1)
- Art (1)
- Artificial intelligence (1)
- Authenticity (1)
- Authenticity, small island, Aruba, tourism specialization, cultural tourism (1)
- Big data (1)
- Co-creation (1)
- Cohort replacement (1)
- Consumer-generated feedback (1)
- Consumer-generated feedback, consumer reviews, hospitality, hotels, service quality (1)
- Consumer-generated feedback, eWOM, lodging, online reviews, social media (1)
- Corporate social responsibility (CSR) (1)
- Creativity (1)
- Cultural congruence (1)
- Cultural tourism, economic impact, small island destination, Aruba (1)
- Customer delight, customer outrage, customer experience, qualitative research, theme park, root cause analysis (1)
- Customer engagement behavior (1)
- Data-driven decision-making (1)
- Data-driven eco-systems (1)
- Destination loyalty, repeat visitaion, expenditures (1)
- Destination marketing organizations (1)
Articles 31 - 34 of 34
Full-Text Articles in Hospitality Administration and Management
Measuring And Explaining Competitiveness In The Context Of Small Island Destinations, Robertico R. Croes
Measuring And Explaining Competitiveness In The Context Of Small Island Destinations, Robertico R. Croes
Faculty Scholarship and Creative Works
This study measures and explains competitiveness among small island destinations. Current measures of competitiveness do not respond to the special needs of small island destinations. An alternative measurement suggests a more suitable Tourism Competitiveness Index (TCI), and through the application of panel regression analysis, tracks the most important factors affecting competitiveness among island destinations. The findings imply likelihood that more expensive destinations obtain a larger share of regional tourism revenues. The study concludes that providing a high-quality product may allow destinations to become and remain competitive.
Ecotourists' Loyalty: Will They Tell About The Destination Or Will They Return?, Manuel Antonio Rivera, Robertico R. Croes
Ecotourists' Loyalty: Will They Tell About The Destination Or Will They Return?, Manuel Antonio Rivera, Robertico R. Croes
Faculty Scholarship and Creative Works
The objective of this study is to investigate the impact of price, value, satisfaction, quality, and performance on the ecotourists' loyalty towards the destination. By using an attitudinal approach, loyalty is conceptualised by analysing the post-purchase decision-making of the ecotourists (intent to return or recommend). The analysis is based on 454 on-site surveys collected from ecotourists visiting the Galapagos Islands in Ecuador. The results from path analysis indicate that ecotourists are not likely to return but are willing to recommend the destination. The findings suggest that the Galapagos Islands might be perceived as an iconic destination and considered a ‘once …
The Value Of Destination Loyalty: Myth Or Reality?, Robertico R. Croes, Amir Shani, Andrew Walls
The Value Of Destination Loyalty: Myth Or Reality?, Robertico R. Croes, Amir Shani, Andrew Walls
Faculty Scholarship and Creative Works
Given the growing appeal of the concept of destination loyalty in tourism marketing, it is highly important to investigate the travel expenditures of loyal vs. non- or less loyal visitors. Adopting the behavioral approach to loyalty, this study examines the spending patterns of visitors to Kissimmee-St. Cloud, while comparing between the different loyalty segments: no previous visit, one previous visit, and multiple visits. The analysis is based on an intercept survey conducted by the Kissimmee-St. Cloud Convention and Visitors Bureau∗ (KSCVB, 2006), which yielded a sample of 4,301 visitors. In contrast to the prevalent concept, the results show that first …
Cointegration And Causality Between Tourism And Poverty Reduction, Robertico R. Croes, Manuel Vanegas Sr.
Cointegration And Causality Between Tourism And Poverty Reduction, Robertico R. Croes, Manuel Vanegas Sr.
Faculty Scholarship and Creative Works
This study, using cointegration and causality tests, investigates the relationship among tourism development, economic expansion, and poverty reduction in Nicaragua. The results indicate a long-run stable relationship among the three. The causality tests suggest a one-way Granger causal relation between tourism development and economic expansion, and between tourism and poverty reduction, and a bidirectional causal relation between economic expansion and poverty. The nexus of tourism, economic expansion, and poverty reduction is established in the Nicaraguan economy. This result is supported by testing the sensitivity of the Granger causality test under different lag selections along the optimal lag. The empirical evidence …