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Hospitality Administration and Management Commons™

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University of Nevada, Las Vegas

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Articles 991 - 1020 of 1033

Full-Text Articles in Hospitality Administration and Management

Hotel Energy Use Contributes To Global Warming, Christine Faja Apr 2007

Hotel Energy Use Contributes To Global Warming, Christine Faja

UNLV Theses, Dissertations, Professional Papers, and Capstones

Before learning about the consequences of global warming and the efforts hotels are making to reverse the effects, it is important to get a better understanding of what exactly is the phenomenon that scientists call global warming. According to the EPA (2006), the earth’s climate has changed several times since the beginning of Earth’s existence. The earth is hotter than ever. NASA has reported that the earth’s average surface temperature has risen from 1.2 degrees to 1.4 degrees Fahrenheit since 1900. They also found that the warmest years have occurred within the last 15 years, with 1998 and 2005 being …

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Inside Unlv, Diane Russell, Cate Weeks, Shane Bevell, Mamie Peers, Lori Bachand Dec 2006

Inside Unlv, Diane Russell, Cate Weeks, Shane Bevell, Mamie Peers, Lori Bachand

Inside UNLV

No abstract provided.

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Premier, Dean Mann, Robyn Campbell-Ouchida, Judy Nagai, Heather Willden, Karen Sharp, Deborah Barrash, John Sweeney, Erin Odonnell, Tony Allen Oct 2006

Premier, Dean Mann, Robyn Campbell-Ouchida, Judy Nagai, Heather Willden, Karen Sharp, Deborah Barrash, John Sweeney, Erin Odonnell, Tony Allen

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

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Unlv Magazine, Cate Weeks, Shane Bevell, Erin O'Donnell, Eric Leake, Lori Bachand, David G. Schwartz, David Ashley Oct 2006

Unlv Magazine, Cate Weeks, Shane Bevell, Erin O'Donnell, Eric Leake, Lori Bachand, David G. Schwartz, David Ashley

UNLV Magazine

No abstract provided.

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Inside Unlv, Cate Weeks, Shane Bevell, Diane Russell, Leora Baron Jul 2006

Inside Unlv, Cate Weeks, Shane Bevell, Diane Russell, Leora Baron

Inside UNLV

No abstract provided.

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Inside Unlv, Diane Russell, Shane Bevell, Carol C. Harter, Lori Bachand, Cate Weeks, Mamie Peers May 2006

Inside Unlv, Diane Russell, Shane Bevell, Carol C. Harter, Lori Bachand, Cate Weeks, Mamie Peers

Inside UNLV

No abstract provided.

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Premier, Robyn Campbell-Ouchida, Miles Dickson, Chris Cain, Russell Dazzio, Deborah A. Young, Karen Sharp, Gael D. Hancock, Cynny Carruthers Apr 2006

Premier, Robyn Campbell-Ouchida, Miles Dickson, Chris Cain, Russell Dazzio, Deborah A. Young, Karen Sharp, Gael D. Hancock, Cynny Carruthers

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

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Attendee Attentiveness: Perceptions Of The Impact Of Menu Selection, Elisa A. Hobbs Apr 2006

Attendee Attentiveness: Perceptions Of The Impact Of Menu Selection, Elisa A. Hobbs

UNLV Theses, Dissertations, Professional Papers, and Capstones

Most professional meeting planners are meticulous in planning everything about a meeting. Unfortunately, selecting the correct choices of food is often overlooked. If planners are informed of the role food plays on attendees’ attention, energy and attitudes, they may come to realize that they are contributing not only to the well being of their attendees, but also to the impact of the meeting itself (Boisclair, 1997). As a meeting planner, it is important to serve attendees meals that produce high energy and attentiveness in order to ensure that attendees are alert and maintain the highest level of performance throughout the …

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Teleconference Training Within Commercial Customer Service At Us Bank, Christy Snyder Apr 2006

Teleconference Training Within Commercial Customer Service At Us Bank, Christy Snyder

UNLV Theses, Dissertations, Professional Papers, and Capstones

Research suggests that effective employee training methods are of key importance in the service industry today. The service industry uses customer service as a means of differentiating its product (Davis, 2005; Farrell, 2005; Feiertag, 2005; Furunes, 2005; Higley, 2004a; Jenkins, 1984; Simons, 2005; Walsh, 2004). “Friendliness and a willingness to serve others are the tools of the hotel trade, and training is the sharpener that refines the tools into hospitality machines” (Higley, 2004b). Training is integral in creating a positive environment for customers. If organizations want to ensure customers have this type of environment, employees must have both service and …

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Hotel Restaurant Concept Selection Considerations: Which Factors To Take Into Account?, Michiel A. Bakker Apr 2006

Hotel Restaurant Concept Selection Considerations: Which Factors To Take Into Account?, Michiel A. Bakker

UNLV Theses, Dissertations, Professional Papers, and Capstones

Hotels fulfill a variety of roles in our society. For many travelers and vacationers, a hotel is a home away from home. A wide range of social and meeting activities are held in a hotel such as weddings, meetings, tradeshows, conventions and family reunions. Hotels provide employment for many and support the local community through the collection of taxes such as sales, payroll and hotel. Various facilities and services can be offered or housed in a hotel such as guestrooms, meeting rooms, spa and fitness facilities, restaurants, bars, casinos, parking facilities and business centers. Depending on the location and function …

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Strategic Sourcing For A Competitive Advantage In The Hotel Industry, Debbie J. Pattni Apr 2006

Strategic Sourcing For A Competitive Advantage In The Hotel Industry, Debbie J. Pattni

UNLV Theses, Dissertations, Professional Papers, and Capstones

In order to remain competitive in an intensely competitive business environment, many companies have resorted to cost-cutting, lay-offs, restructuring, and increased productivity measures to manage expenses and to increase profits. Senior executives in organizations have realized that on average, 50% or more of an organization’s operating budget is spent on purchased goods and services. Therefore, the decisions made by purchasing professionals can help to determine the financial viability of the organization (Ball, 2005). Firms can increase the so-called “bottom line” by either increasing revenues or by decreasing costs. Under economic conditions of strong competition and uncertainty, it is often difficult …

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Multi-Brand Hospitality Operations Branding Strategies, Rikki Tanenbaum Apr 2006

Multi-Brand Hospitality Operations Branding Strategies, Rikki Tanenbaum

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this professional paper is to identify the optimal brand architecture for MGM MIRAGE’s Project CityCenter through synthesis of a review of branding strategies throughout the hospitality industry and a review of Project CityCenter’s goals. As Project CityCenter represents such a massive undertaking from both a financial and marketing perspective, a review of strategies external to MGM MIRAGE is critical; this paper endeavors to highlight branding strategies for potential adoption at Project CityCenter. The project’s significance is affirmed by Terri Lanni, Chairman and CEO of MGM MIRAGE, “Project CityCenter confirms a cultural and lifestyle revival of city living, …

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Embracing Uncertainty: The Passing Of A Legendary Casino/Hotel — Tropicana Resort And Casino, Bill Hiers Apr 2006

Embracing Uncertainty: The Passing Of A Legendary Casino/Hotel — Tropicana Resort And Casino, Bill Hiers

UNLV Theses, Dissertations, Professional Papers, and Capstones

Las Vegas is on the cutting-edge of today’s world, showcasing the newest and best of everything that can be offered at premium hotels. In this one isolated location of the United States, there have been dramatic changes to the philosophy of conducting business. In the past ten years Las Vegas has defined to the world that new innovations to hotel projects can be developed to achieve maximum profitability. Casino companies strive to build the next premier, exciting, state of the art, five star hotels. Change in the casino industry is always exciting with the prospect of a better way to …

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Unlv Magazine, Carol C. Harter, Joe Cockrell, Tony Allen, Regina Bacolas, Lori Bachand, Jennifer Lawson, Bret C. Birdsong, Steve Parker, Erin O'Donnell, Jennifer Robison Apr 2006

Unlv Magazine, Carol C. Harter, Joe Cockrell, Tony Allen, Regina Bacolas, Lori Bachand, Jennifer Lawson, Bret C. Birdsong, Steve Parker, Erin O'Donnell, Jennifer Robison

UNLV Magazine

No abstract provided.

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Hotel Employee Morale During Periods Of Low Occupancy, Nicholas J. Thomas Apr 2006

Hotel Employee Morale During Periods Of Low Occupancy, Nicholas J. Thomas

UNLV Theses, Dissertations, Professional Papers, and Capstones

According to the Monterey County Chamber of Commerce, each year an estimated 3 million tourists, who spend nearly $2 billion and create 36,600 jobs, visit the Monterey Peninsula in California (Monterey Peninsula Chamber of Commerce, 2000). Unfortunately, this area suffers from hospitality industry-wide low occupancy from late fall until early spring, mainly due to the cooler, rainy weather (Boerner, 2004). During these periods of low occupancy, I believe that there is a challenge in maintaining employee morale. The impetus of this research is my belief that there is a correlation between an increase or decrease in employee morale and the …

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Grand Hyatt Hong Kong Training Academy: Achieving Business Results, Vida W. Chow Dec 2005

Grand Hyatt Hong Kong Training Academy: Achieving Business Results, Vida W. Chow

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study is to identify the essential elements, both tangible and intangible, of establishing a training academy at the Grand Hyatt Hong Kong in order to achieve business objectives in a rapidly changing and competitive global environment in the hospitality industry. With the phenomenal growth of the tourism industry in Hong Kong, Macau, and the neighboring area in China, there is a growing competition in acquiring, retaining, and developing talents in the labor market. Having a well-established training academy is not only critical in consistently delivering the brand promises to the external customers, it is also fundamental …

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A Day In The Life Of A Casino Host, Chu-Huan Liu Nov 2005

A Day In The Life Of A Casino Host, Chu-Huan Liu

UNLV Theses, Dissertations, Professional Papers, and Capstones

Casinos usually hire junket representatives and casino hosts to act as a liaison between casino marketing departments and proven high-end guests. Junket representatives are usually independent agents who bring players into a particular casino; in return, they are compensated with commission by that casino. If these players do not spend enough time and money in playing, the casino simply loses interest in that representative. Casino hosts are in-house marketing employees who are fully responsible for retaining the existing good patrons and to bring in potential new guests (Makens & Bowen, 1994).

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Premier, Dean Mann, Robyn Campbell-Ouchida, Russell Dazzio, Tony Allen, Karen Sharp Oct 2005

Premier, Dean Mann, Robyn Campbell-Ouchida, Russell Dazzio, Tony Allen, Karen Sharp

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

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The Hiring Of Wynn Las Vegas, Robert E. Murray Iii Oct 2005

The Hiring Of Wynn Las Vegas, Robert E. Murray Iii

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study is to examine the various human resource processes and systems that were established by Wynn Las Vegas. With a hiring of this magnitude the human resource team at Wynn faced many unique challenges. This study records these difficulties and also the decisions that were made that allowed Wynn to overcome these obstacles. Through the examination of the Wynn Las Vegas process this study will also give other employers who are considering doing a large scale mass hiring some ideas on what they should expect regarding on line hiring. It will also show how other executives …

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Determinants Of Repeat Visitation For Las Vegas “Locals” Casinos, David D. Ross Oct 2005

Determinants Of Repeat Visitation For Las Vegas “Locals” Casinos, David D. Ross

UNLV Theses, Dissertations, Professional Papers, and Capstones

The proliferation of gaming is unprecedented. As many states look to gaming as a source of revenue for a poor fiscal policy, this research becomes more valuable. Many people fail to make the correlation between these new jurisdictions, Tribal or Indian gaming opportunities, and the “locals” market. The argument is, not many people are traveling to Barona or Harrah’s Rincon outside of San Diego, California for their vacation from New York City. Therefore, these primary markets are considered to be more localized. Localized markets could be referred to as geographic segmentation as opposed to other segmentation strategies. The strengths of …

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Charitable Gambling In Nevada, J. Thomas Rainwater May 2005

Charitable Gambling In Nevada, J. Thomas Rainwater

UNLV Theses, Dissertations, Professional Papers, and Capstones

This is an exploratory study about charitable gambling in Nevada. In the 1990 General Election, the voters of Nevada passed Question 2, which amended the Nevada State Constitution to allow lotteries to be operated by charitable organizations for fundraising purposes.1 Up to this point in time, lotteries of all kinds were banned by the Nevada Constitution since its passage in 1864, during Nevada’s first legislative session. Following the 1990 General Election, the Nevada Legislature approved Assembly Bill (A.B.) 449 in 1991 which enacted by statute the parameters for operating a charitable lottery. The primary forms of charitable gambling in Nevada …

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Use Of Call Monitoring To Enhance Hotel Service Quality, Jae-Yoon Rim May 2005

Use Of Call Monitoring To Enhance Hotel Service Quality, Jae-Yoon Rim

UNLV Theses, Dissertations, Professional Papers, and Capstones

Call monitoring has been employed by both the manufacturing and service industries for the purpose of improving their service quality (Dilauro & Lubowsky, 1998; Fleischer, 2003; Fleischer & O’Herron, 2004; Miciak & Desmarais, 2001; Spencer, 2005). The ultimate goal behind the efforts to improve service quality is to enhance the firm’s business practices by increasing customer satisfaction (Fleischer, 2003; Fleischer & O’Herron, 2004; Miciak & Desmarais, 2001). A positive relationship between customer satisfaction and business performance has been supported by many researchers (Bitner & Zeithaml, 2003; Bou-Llusar, Camison-Zornoza, & Escrig-Tena, 2001; Dubrovski, 2001; Row & Barnes, 1998). Those researchers similarly …

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The Professional Career Paths Of Members Of The Nevada State Gaming Control Board, Jason Woywod Apr 2005

The Professional Career Paths Of Members Of The Nevada State Gaming Control Board, Jason Woywod

UNLV Theses, Dissertations, Professional Papers, and Capstones

The Nevada State Gaming Control Board’s main duty is to regulate Nevada’s gaming industry. The gaming industry in Nevada had seen a rapid growth in gaming revenue within the last fifty years which resulted in the casino industry being taken over by large corporations and becoming very powerful. When private industries become very powerful, they can easily persuade their regulating committees to create policies that benefit the industry and not the general public. The Capture Theory, which was originated by George Stigler, explains that regulators commonly become captured by the industry which they regulate. Moreover, once the individual regulators leave …

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Premier, Stuart H. Mann, Sam-Erik Ruttman, Robert J. Schabron, Mary Ann Mcdaniel, Andy Nazarechuk, Ivan B. Turnipseed, John Stefanelli Jan 2005

Premier, Stuart H. Mann, Sam-Erik Ruttman, Robert J. Schabron, Mary Ann Mcdaniel, Andy Nazarechuk, Ivan B. Turnipseed, John Stefanelli

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

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Use And Satisfaction Of Library Resources And Services By Hospitality Patrons: An Exploratory Study, Faye Hall Jackson, Heidi Sung, Lateka Grays, Joyce K. Thornton Jan 2005

Use And Satisfaction Of Library Resources And Services By Hospitality Patrons: An Exploratory Study, Faye Hall Jackson, Heidi Sung, Lateka Grays, Joyce K. Thornton

Library Faculty Research

A great challenge for present day libraries is to move from the thought process of being a destination location with a captive audience to positioning its services to meet the needs of its users. This paper explores the frequency of library use and satisfaction of library resources and/or services by hospitality education patrons. Using data collected with patrons (N=368) of five Hospitality Management programs across the country, the study found significant differences in library access, use, and satisfaction based on gender, academic status, and international versus non-international patrons.

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Premier, Kathleen B. Nelson, Susan Price, Mohsen Azizsoltani Jan 2004

Premier, Kathleen B. Nelson, Susan Price, Mohsen Azizsoltani

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

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Premier, Stuart Mann, Jim Moore, Marvin Franklin Jan 2004

Premier, Stuart Mann, Jim Moore, Marvin Franklin

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

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Premier, Michael Green, Stuart Mann, Stephen Michaelides, Christian Hardigree, Bill Werner Jan 2004

Premier, Michael Green, Stuart Mann, Stephen Michaelides, Christian Hardigree, Bill Werner

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

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Consumptive Water Use At The Mirage Hotel And The Mandalay Bay Resort & Casino In Las Vegas, Nevada, Johann A. Feller May 2003

Consumptive Water Use At The Mirage Hotel And The Mandalay Bay Resort & Casino In Las Vegas, Nevada, Johann A. Feller

UNLV Theses, Dissertations, Professional Papers, and Capstones

The Las Vegas Valley is one of the driest regions in the southwest United States. Due to limited water supplies from the Colorado River, rainfall, and groundwater sources, the water requirements of the valley’s growing population is slated to surpass the current available water supply. The purpose of this comparative study is to quantify the amount of consumptive water used at a major Las Vegas resort/casino in one year. This, being of importance, because of the resort/casino industry’s role as one of the largest, most visible, and most resource intensive industries in the Las Vegas valley. The goal of this …

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Inside Unlv, Gian Galassi, Jennifer Vaughan, Carol C. Harter, Carolyn Sabo Mar 2003

Inside Unlv, Gian Galassi, Jennifer Vaughan, Carol C. Harter, Carolyn Sabo

Inside UNLV

No abstract provided.

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