Hospitality Administration and Management Commons^™

The Influence Of Warmth And Competence Perceptions On Employees’ Attitudinal And Behavioral Responses In Casual Dining Restaurants, Diego Riva Humbert Bufquin

Theses and Dissertations

Employees in the hospitality industry continuously judge their peers and leaders in order to evaluate their work environment. Group and individual evaluations are systematic, as the restaurant industry is characterized by high labor intensiveness that typically involves substantial social interactions and task interdependence. As a consequence, employees come up with quick and broad conclusions about the characteristics of the people that they work with or for.

Along these lines, two of the most significant constructs that govern the social perceptions or evaluations of individuals and groups are people’s perceived warmth and competence. The warmth construct informs people whether a person …

The Effects Of Environmental Consciousness And Menu Information On Consumers’ Perceptions Of Restaurant Image And Purchase Behavior Related To Local Foods, Daniel A.G. Remar

Theses and Dissertations

Sustainability initiatives have become increasingly important and relevant to the foodservice industry. Despite the fact that consumer demand for sustainable restaurant practices has grown substantially over the last 10 years, consumers’ pro-environmental attitudes and behavioral intentions are not always turned into concordant behavior. Though foodservice operators continue to make progress in developing new methods and strategies for implementing sustainable practices into operations, getting consumers to behave in accordance with their demand is a major challenge.

The purpose of this quasi-experimental study is to determine if consumers’ attitudes towards local food, widely considered a sustainable restaurant practice, are congruous with their …

Life Cycle Assessment (Lca) Of Tourism Activities, Kayla Santello

Honors Theses and Capstones

Abstract— Tourism, like other developed industries is a commerce that requires energy inputs and yields outputs with significant effects on the environment. However a comprehensive study examining the life cycle impact associated with each tourism component including transportation, accommodation, food services, and recreation is still lacking. Therefore a search of previous tourism life cycle studies was carried out and ten studies were further investigated. Indicators, assessment approaches, and system boundaries of these previous studies were assessed. Then the outcomes were normalized and compared in order to obtain ranges for the four components of tourism. It was found that energy intensity …

Self-Determination Theory And Wellness Tourism: How Do Wellness Facilities Contribute To Wellbeing?, Karen I. Thal

Theses and Dissertations

Wellness tourism as a subsector is differentiated in terms of the pursuit and enhancement of wellbeing. Wellness itself is defined as holistic wellbeing and optimal psychological states. Enhanced wellbeing is cited as the motivation and outcome of travel and in terms of dedicated infrastructure, services, and amenities at destinations. Yet enhanced wellbeing following a wellness vacation is typically assumed rather than assessed. While tourism studies have focused on wellbeing as the outcome of leisure travel, a theoretical framework that might be adapted to assess wellbeing following a stay at a wellness facility was not apparent. The majority of tourism studies …

Customer Relationship Management (Crm) Of Hotels In The Context Of Variety-Seeking Behaviour (Vsb), Maduka Udunuwara

Theses: Doctorates and Masters

This study combined two significant areas in marketing, customer relationship management (CRM) and variety-seeking behaviour (VSB), which are paradoxical constructs due to their contradictory intentions. While organisations implement various customer relationship management practices with an intention of retaining customers and generating loyalty, a preference for variety-seeking behaviour can make customers switch. This study investigated the impact of variety-seeking behaviour on generating outcomes of customer relationship management practices in the hotel context, by focusing exclusively on leisure travellers.

Even though customer relationship management is widely adopted in the hotel domain, much of its discussions are on implementation related aspects, rather than …