Hospitality Administration and Management Commons^™

The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr

Culminating Experience Projects

The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …

Workplace Trauma In Professional Kitchens: Experiences Of Part-Time Undergraduate Culinary Arts Students In Ireland, Orla Mc Connell, Gillian Larkin

Dublin Gastronomy Symposium

As the hospitality industry continues to struggle with attracting and retaining employees, chefs in particular, research on culture in kitchens continues to grow. A recent report in Ireland exposed a culture of bullying and harassment of employees in the hospitality sector. Internationally, researchers have explored the complexity of navigating, belonging, and coping in professional kitchens and have subsequently identified how trauma is embedded in the practice of cooking and serving food. The research to date has largely focused on the perspectives of cooks, and chefs, particularly those who work in elite restaurants, so little is known about the student experience. …

Credentialing Exam Hesitancy In Dietary Management Certificate Program Graduates: A First Look At Perceived Barriers, Sona Donayan

Journal of Research in Technical Careers

Certified dietary managers (CDMs) lead their food services team by ensuring food quality, safety, and palatability while applying nutrition principles to food purchasing, storage, preparation, and service. Despite labor shortages and forecasted growth in both healthcare and food services management jobs, approximately 30% of credentialing exam candidates forego their exam within the first year after completing a didactic career technical education program approved by the Association of Nutrition and Foodservice Professionals. Moreover, very few return to pursue their exam after the first year. This study explored, through the lens of the theory of planned behavior, the perceived obstacles contributing to …

Strengthening The Southern Nevada Workforce Pipeline, Katie M. Gilbertson

Student Research

Workforce development has been a keystone in the discussion of economic diversification of Las Vegas for decades. The leisure and hospitality industry is the lifeline for the Southern Nevada economy due to the reliance on tourism as the city’s main economic driver. The leisure and hospitality industry requires physical labor and more face-to-face customer interaction than other employment sectors. Thus, these jobs often do not require high educational attainment, but rather sharp soft skills like effective listening, nonverbal communication, and negotiation strategies. While these are valuable traits, the lack of educational attainment within the leisure and hospitality workforce suppresses employees’ …

Eau De Vie 生命之水

AMBROSIA 客道 : The Magazine of The International Culinary Institute

A healthy diet works best when a person is spiritually and physically well-balanced. Food is fuel and its effects will vary, depending on the degree of harmony in a person’s body. Spa treatments are an excellent way of ensuring that a person’s digestive system is in tune and can make the best use of the nutrition it receives. Jeremy Payne explored the spa path to good eating at the T Hotel.

為達致最佳的健康飲食效果，平衡身心靈是不二法門。食物猶如燃料，其功效取決於身體的內在平衡。水療能夠確保腸道暢通，讓身體充分吸收食物的營養。我將在此介紹 T 酒店的出色水療服務與健康美食，為你帶來一趟精彩的美食與健康之旅。

Food Nation 美食天堂

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Hong Kong derives its name from a Cantonese expression 香港, which means "fragrant harbour". Scholars attribute the name to incense factories that stored merchandise in Aberdeen warehouses in the 19th century, but these days it's the scent of cooking that fills the air with sweet aromas as a wave of new restaurants open their doors. As Daniel Jeffreys reports, the city's vibrant culinary scene has made its appetite for skilled labour almost insatiable.

英文"Hong Kong"得自於「香港」的粵語諧音，「香港」意指「芳香之港」。根據學者研究，在19世紀之時，石排灣港口﹝今香港仔一帶﹞因運銷香樹製品馳名遠近，享有「香港」之美譽，其後整座島嶼亦因此得名。時至今日，隨著眾多新餐廳的次第開張，令香港飄香四溢、享譽全球的已不再是香料，而是各種美味佳餚。而這座城市蓬勃發展的飲食業，亦對訓練有素的專業人員求才若渴。

A Model Training Program To Prepare Hotel Service Employment Candidate For Hire, Vancouver, British Columbia, Canada, Kevin Li-Ming Lu

All Graduate Projects

The purpose of this project was to design a model training program to prepare hotel service employment candidates for hire, in selected hotels in Vancouver, Btitish Columbia, Canada. To accomplish this purpose, a review of current literature regarding training criteria for hotel service occupations employment was conducted.