Hospitality Administration and Management Commons^™

Competency-Based Training In Aviation: The Impact On Flight Attendant Performance And Passenger Satisfaction, Latoya Gibbs, Lisa Slevitch, Isaac Washburn

Journal of Aviation/Aerospace Education & Research

According to the United Nations World Tourism Organization (UNWTO, 2017), over one billion tourists traveled the globe in 2016. In spite of this increase of travelers, airlines are faced with declining levels of customer service and quality of customer experience (American Customer Satisfaction Index [ACSI], 2012). Frontline service employees, like flight attendants, create a critical impression of the service which affects customer perceptions and satisfaction. Nevertheless, many unknowns exist about what creates such impression and how it can be improved. In particular, no study has investigated the effects of Competency-Based Training (CBT) on flight attendants’ performance and consequently passengers’ satisfaction. …

Chez Hans A La Carte Dessert Menu 2017, Chez Hans

Menus of the 21st Century

Fine dining restaurant in a converted Victorian Gothic church, with a daily changing European menu.

Chez Hans A La Carte Menu 2017, Chez Hans

Menus of the 21st Century

Fine dining restaurant in a converted Victorian Gothic church, with a daily changing European menu.

Crawford Gallery Cafe Breakfast Menu 2017, Crawford Gallery Cafe

Menus of the 21st Century

Situated at the entrance to one of Cork City's cultural and historical landmarks, The Crawford Gallery Cafe is a veritable oasis of calm, existing between the bustle of a vibrant city centre plaza and the cocoon of the city's art gallery.

The ambience of the cafe is both informal and understated, yet redolent of an elegant urban bistro. Muted tones; a light-filled, airy space; and regularly changing works of art convey the atmosphere of the gallery through to the cafe. Large pots of scented sweet geranium and lemon balm sit comfortably in the deep-set windows, and an eclectic mix of …

Crawford Gallery Cafe Tea Coffee And Cake Menu 2017, Crawford Gallery Cafe

Menus of the 21st Century

Situated at the entrance to one of Cork City's cultural and historical landmarks, The Crawford Gallery Cafe is a veritable oasis of calm, existing between the bustle of a vibrant city centre plaza and the cocoon of the city's art gallery.

The ambience of the cafe is both informal and understated, yet redolent of an elegant urban bistro. Muted tones; a light-filled, airy space; and regularly changing works of art convey the atmosphere of the gallery through to the cafe. Large pots of scented sweet geranium and lemon balm sit comfortably in the deep-set windows, and an eclectic mix of …

Daroka Restaurant Ballybunion Menu 2017, Daroka Restaurant

Menus of the 21st Century

Daroka is our first restaurant, the concept has been with us now for quite a while – real food, real simple.

Real food in the sense that we want to be truly conscious of where our ingredients come from and how they were produced. We also go a little further in that all the honey here at Daroka is from our own bees, most of the fruit used is grown specifically for us, as well as a lot of the vegetables. We are extremely lucky to have a poly-tunnel and fruit garden quite local and we also want to add …

Deanes Eipic Forty Pounds Menu 2017, Deanes Eipic

Menus of the 21st Century

Chef Danni Barry is one of an elite group of female Michelin starred chefs in the UK & only the second female chef ever in Ireland to gain a star.

Danni hails from the Mourne country in Northern Ireland. Her cooking career began in 2003 in the then Michelin starred Deanes in Howard Street with chef Michael Deane. Four years later Danni went on her travels to South Africa, Australia, New Zealand and mainland Europe, garnering knowledge from the high end restaurants in which she worked along the way. Danni is driven by her passion for only the freshest and …

Dunne And Crescenzi Dessert Menu 2017, Dunne And Crescenzi

Menus of the 21st Century

There are 2 owners of the Dunne and Crescenzi collection - husband and wife duo Stefano and Eileen, whose dream was to bring traditional, quality Italian cuisine to Ireland in order to dispel the burgeoning stereotypes brought about by cheap convenience foods, mass produced for the home market with little resemblance to their original counterparts; they are aided by David Izzo, who joined them to help spread the word about the quality and tastes available from his mother country.

Dunne And Crescenzi A La Carte Menu 2017, Dunne And Crescenzi

Menus of the 21st Century

There are 2 owners of the Dunne and Crescenzi collection - husband and wife duo Stefano and Eileen, whose dream was to bring traditional, quality Italian cuisine to Ireland in order to dispel the burgeoning stereotypes brought about by cheap convenience foods, mass produced for the home market with little resemblance to their original counterparts; they are aided by David Izzo, who joined them to help spread the word about the quality and tastes available from his mother country.

Ely Wine Bars Menu 2017, Ely Wine Bar

Menus of the 21st Century

16 years ago, ely wine bar at 22 Ely Place, is where it all began. Erik and Michelle Robson opened ely wine bar and in the process changed the way in which wine was sold in Ireland. Passionate about wine, always respectful of its traditions and culture but always with an eye on what's great now. Today ely lists over 500 wines by bottle and 80 wines by the glass.

ely has always focused on the importance of provenance and the community of our artisan producers and suppliers, who enhance the quality of our food experience. There's never been a …

Farmgate Restaurant & Country Store Dinner Menu 2017, Farmgate Restaurant

Menus of the 21st Century

n 1983 Mar�g O'Brien established Farmgate in Midleton, Co. Cork as a small food shop specialising in local, seasonal, fresh produce. In 1988 it expanded to a larger premises to develop, along with its shop, the now renowned Farmgate Restaurant and Bakery. A generation later Mar�g is now joined by her daughter, Sally O'Brien to further continue this well loved concept. Farmgate is supported and loved, particularly by local patrons, and has now become a national and international landmark. The concept is based on Regional food, supporting in particular local producers. Cheeses are local; duck is free-range; lamb and beef …

Farmgate Restaurant & Country Store Lunch Menu 2017, Farmgate Restaurant

Menus of the 21st Century

n 1983 Mar�g O'Brien established Farmgate in Midleton, Co. Cork as a small food shop specialising in local, seasonal, fresh produce. In 1988 it expanded to a larger premises to develop, along with its shop, the now renowned Farmgate Restaurant and Bakery. A generation later Mar�g is now joined by her daughter, Sally O'Brien to further continue this well loved concept. Farmgate is supported and loved, particularly by local patrons, and has now become a national and international landmark. The concept is based on Regional food, supporting in particular local producers. Cheeses are local; duck is free-range; lamb and beef …

Fishy Fishy Restaurant Kinsale Menu 2017, Fishy Fishy Restaurant

Menus of the 21st Century

Fishy Fishy Restaurant Kinsale, is an award-winning restaurant run by husband and wife team Martin & Marie Shanahan who are totally passionate about what they do.

Chef Martin Shanahan knows a thing or two about fish. His passion for seafood saw them open their original Kinsale Gourmet Store in 1990. A fish shop and deli in one, it regularly had queues of diners vying to be seated. This roaring success led them to expand the business and finally culminated in the opening of their Fishy Fishy Restaurant.

Martin's background as a fishmonger ensures that the restaurant is supplied with only …

Global Village Restaurant Dingle Sample Menus 2017, Global Village Dingle

Menus of the 21st Century

Modern methods, touched by tradition, bring the purest local ingredients to life in a harmony of taste and tone.

The kitchen is the centre of our creation, bringing together the classic and the modern to craft the tastes of today.

Our restaurant is warm, relaxed and welcoming.

Greenes Restaurant Cork Tasting Menu 2017, Greenes Restaurant Cork

Menus of the 21st Century

The food at Greenes is innovative, modern and devoted to place. Bryan McCarthy heads up the kitchen team at Greenes and recognises the uniqueness and quality of the outstanding ingredients that are available in Cork. His talented team works in tandem with the best of Cork’s food producers and in other parts of Ireland to create a menu that’s devoted to local, seasonal, foraged and organic ingredients.

Expect signature dishes of a seasonal nature, refined food with a simple food philosophy - local, fresh and staying true to each ingredient’s essence.

Traditional food practices, such as pickling and fermenting, together …

Greenes Restaurant Cork Pre Theatre Menu 2017, Greenes Restaurant Cork

Menus of the 21st Century

The food at Greenes is innovative, modern and devoted to place. Bryan McCarthy heads up the kitchen team at Greenes and recognises the uniqueness and quality of the outstanding ingredients that are available in Cork. His talented team works in tandem with the best of Cork’s food producers and in other parts of Ireland to create a menu that’s devoted to local, seasonal, foraged and organic ingredients.

Expect signature dishes of a seasonal nature, refined food with a simple food philosophy - local, fresh and staying true to each ingredient’s essence.

Traditional food practices, such as pickling and fermenting, together …

Greenes Restaurant Cork Lunch Menu, Greenes Restaurant Cork

Menus of the 21st Century

The food at Greenes is innovative, modern and devoted to place. Bryan McCarthy heads up the kitchen team at Greenes and recognises the uniqueness and quality of the outstanding ingredients that are available in Cork. His talented team works in tandem with the best of Cork’s food producers and in other parts of Ireland to create a menu that’s devoted to local, seasonal, foraged and organic ingredients.

Expect signature dishes of a seasonal nature, refined food with a simple food philosophy - local, fresh and staying true to each ingredient’s essence.

Traditional food practices, such as pickling and fermenting, together …

Gregans Castle Menus 2017, Gregans Castle

Menus of the 21st Century

Welcome to Gregans Castle Hotel. Please take a look around our luxury and gourmet retreat, nestled in the heart of the beautiful Burren. Our family have been running the hotel since 1976. Our stunning 18th century manor house is set in its own established and lovingly-attended gardens on the Wild Atlantic Way, and has spectacular views that stretch across the Burren to Galway Bay.

Gregans Castle Wine List 2017, Gregans Castle

Menus of the 21st Century

Welcome to Gregans Castle Hotel. Please take a look around our luxury and gourmet retreat, nestled in the heart of the beautiful Burren. Our family have been running the hotel since 1976. Our stunning 18th century manor house is set in its own established and lovingly-attended gardens on the Wild Atlantic Way, and has spectacular views that stretch across the Burren to Galway Bay.

Gregans Castle Corkscrew Bar Menu, Gregans Castle

Menus of the 21st Century

Welcome to Gregans Castle Hotel. Please take a look around our luxury and gourmet retreat, nestled in the heart of the beautiful Burren. Our family have been running the hotel since 1976. Our stunning 18th century manor house is set in its own established and lovingly-attended gardens on the Wild Atlantic Way, and has spectacular views that stretch across the Burren to Galway Bay.

Gregans Castle Breakfast Menu 2017, Gregans Castle

Menus of the 21st Century

Welcome to Gregans Castle Hotel. Please take a look around our luxury and gourmet retreat, nestled in the heart of the beautiful Burren. Our family have been running the hotel since 1976. Our stunning 18th century manor house is set in its own established and lovingly-attended gardens on the Wild Atlantic Way, and has spectacular views that stretch across the Burren to Galway Bay.

Hartes Of Kildare Thursday Midweek Set Menu 2017, Hartes Of Kildare

Menus of the 21st Century

Hartes was re-opened in December 2009 by brother’s in-law Paul Lenehan and Ronan Kinsella. Formerly known as Ollie’s or the Vatican this bar was always known to be a busy and well run establishment. Unfortunately it closed its doors in 2004 like a lot of other pubs and lay dormant until December 2009 when it re-opened was renamed as Hartes of Kildare. “With over 30 years of experience and knowledge behind us we thought that Kildare town was ready for a Gastro Pub”. …. Paul. Proud members of the Restaurants Association of Ireland, the Vintners Association of Ireland and Good …

Hartes Of Kildare Craft On Draught 2017, Hartes Of Kildare

Menus of the 21st Century

Hartes was re-opened in December 2009 by brother’s in-law Paul Lenehan and Ronan Kinsella. Formerly known as Ollie’s or the Vatican this bar was always known to be a busy and well run establishment. Unfortunately it closed its doors in 2004 like a lot of other pubs and lay dormant until December 2009 when it re-opened was renamed as Hartes of Kildare. “With over 30 years of experience and knowledge behind us we thought that Kildare town was ready for a Gastro Pub”. …. Paul. Proud members of the Restaurants Association of Ireland, the Vintners Association of Ireland and Good …

Idas Restaurant Dingle Sample Menu 2017, Idas Restaurant

Menus of the 21st Century

Savour the sights, sounds and aromas of the Dingle peninsula, or Corca Dhuibhne as it is known in Irish. Idás celebrates the flavours of the locality with a unique West Kerry dining experience.

Inis Meain Restaurant And Suites Dinner 1 Menu 2017, Inis Meain Restaurant

Menus of the 21st Century

Our restaurant is situated in the most elementary of natural environments where the combination of clean earth, water and air provide optimum conditions for the purest produce.

We create a four course dinner that changes nightly, based around the best ingredients that the island has to offer at any given time. The restaurant is open from 7.30pm and dinner is served at 8pm to a maximum of 16 guests. The space offers a taste-the-view dining experience with a sweeping expanse of glass revealing the surrounding island and ocean.

These elements of environment, food, space and service have been carefully married …

Knockranny House Westport Wine List 2017, Knockranny House

Menus of the 21st Century

Knockranny House Hotel is a hub of great cuisine, overseen by head chef Seamus Commons.

Food writer John McKenna of the McKennas’ Guides, refers to Seamus as “one of the great contemporary Irish talents, and the good news is that he continues to innovate and continues to get better. The restaurant at Knockranny is an unmissable destination". We are proud to have one of the finest restaurants in Westport and the best Chefs in the country. From delightful afternoon tea Westport, and we think the best cocktails in mayo and indeed in many Westport bars, you will be spoiled for …

L'Attitude 51 Cafe Menu 2017, L'Attitude Cafe

Menus of the 21st Century

We are not strictly a restaurant - our menu is designed in such a way that you can eat as little or as much as you want, but will not leave hungry. We have created a menu that offers simple, seasonal food with a marked French, Italian and Irish influence. Our menu changes with the seasons to use the best ingredients available and our cooking highlights the flavours. We also pair our specials with our wines to help you appreciate both wine and food to their full potential.

L'Ecrivain Seasonal Dinner Menu 2017, L'Ecrivain

Menus of the 21st Century

Dublin born Derry trained in the classical French tradition in the Man Friday in Kinsale. He came home to Dublin to continue his training under the direction of John Howard in Le Coq Hardi for four years. He then spent 8 years as Head Chef in le Bon Appetit Restaurant where his aspirations were always to open a place of his own.Derry and Sallyanne married in 1987 and opened l’Ecrivain Restaurant in July 1989. They have had several transformations and now l’Ecrivain stands on the site of two old Georgian Coach Houses/Mews in its own charming courtyard.

L'Ecrivain Kitchen Dinner Menu 2017, L'Ecrivain

Menus of the 21st Century

Dublin born Derry trained in the classical French tradition in the Man Friday in Kinsale. He came home to Dublin to continue his training under the direction of John Howard in Le Coq Hardi for four years. He then spent 8 years as Head Chef in le Bon Appetit Restaurant where his aspirations were always to open a place of his own.Derry and Sallyanne married in 1987 and opened l’Ecrivain Restaurant in July 1989. They have had several transformations and now l’Ecrivain stands on the site of two old Georgian Coach Houses/Mews in its own charming courtyard.

Mannings Emporium Ballylickey Tapas Menu 2017, Mannings Emporium

Menus of the 21st Century

Manning’s Emporium has been in the Manning family since 1948. It has grown from a simple shop selling the produce from the family farm, to what it is today – a bustling food store, cafe and tapas bar specialising in local and artisan produce. We are delighted to now offer the best of Manning's Emporium in our hampers. These hampers have been carefully selected to reflect the quality of product we stock on our shelves and serve from our kitchen. Feel free to get in touch if you need any further information.