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Articles 1 - 30 of 79
Full-Text Articles in Hospitality Administration and Management
Adapting And Validating A Survey To Assess Host Communities Support For Migration, Jhon G. Botello, Katherine Palacio, Erika Frydenlund, Humberto Llinás, Jose Padilla
Adapting And Validating A Survey To Assess Host Communities Support For Migration, Jhon G. Botello, Katherine Palacio, Erika Frydenlund, Humberto Llinás, Jose Padilla
VMASC Publications
Migration presents challenges to receiving communities, as it tests their ability to respond to unexpected expenditures and social stresses. Evaluating the local impact of rapid and substantial migration flows is difficult due to the absence of a validated instrument for assessing community support for migration. Our study adapted and validated a Support for Migration Assessment survey (SMA) based on Social Exchange Theory (SET). The validation of the SMA contributes in two significant ways. First, it establishes an instrument that enables the assessment of support for migration (SFM) by considering community-level factors: trust in institutions (TII), overall community satisfaction (OCS), and …
China: The Next Big Market For Soft-Branded Hotels?, Elisa Ka-Yan Chan
China: The Next Big Market For Soft-Branded Hotels?, Elisa Ka-Yan Chan
Perspectives@SMU
A wave of deal-making in China’s hotel investment sector is expected to encourage more independent hotels to rebrand as chain affiliates
Du Undergraduate Showcase: Research, Scholarship, And Creative Works: Abstracts, Emma Aggeler, Elena Arroway, Daisy T. Booker, Justin Bravo, Kyle Bucholtz, Megan Burnham, Nicole Choi, Spencer Cockerell, Rosie Contino, Jackson Garske, Kaitlyn Glover, Caroline Hamilton, Haley Hartmann, Madalyne Heiken, Colin Holter, Leah Huzjak, Alyssa Jeng, Cole Jernigan, Chad Kashiwa, Adelaide Kerenick, Emily King, Abigail Langeberg, Maddie Leake, Meredith Lemons, Alec Mackay, Greer Mckinley, Ori Miller, Guy Milliman, Katherine Miromonti, Audrey Mitchell, Lauren Moak, Megan Morrell, Gelella Nebiyu, Zdenek Otruba, Toni V. Panzera, Kassidy Patarino, Sneha Patil, Alexandra Penney, Kevin Persky, Caitlin Pham, Gabriela Recinos, Mary Ringgenberg, Chase Routt, Olivia Schneider, Roman Shrestha, Arlo Simmerman, Alec Smith, Tessa Smith, Nhi-Lac Thai, Kyle Thurmann, Casey Tindall, Amelia Trembath, Maria Trubetskaya, Zachary Vangelisti, Peter Vo, Abby Walker, David Winter, Grayden Wolfe, Leah York
Du Undergraduate Showcase: Research, Scholarship, And Creative Works: Abstracts, Emma Aggeler, Elena Arroway, Daisy T. Booker, Justin Bravo, Kyle Bucholtz, Megan Burnham, Nicole Choi, Spencer Cockerell, Rosie Contino, Jackson Garske, Kaitlyn Glover, Caroline Hamilton, Haley Hartmann, Madalyne Heiken, Colin Holter, Leah Huzjak, Alyssa Jeng, Cole Jernigan, Chad Kashiwa, Adelaide Kerenick, Emily King, Abigail Langeberg, Maddie Leake, Meredith Lemons, Alec Mackay, Greer Mckinley, Ori Miller, Guy Milliman, Katherine Miromonti, Audrey Mitchell, Lauren Moak, Megan Morrell, Gelella Nebiyu, Zdenek Otruba, Toni V. Panzera, Kassidy Patarino, Sneha Patil, Alexandra Penney, Kevin Persky, Caitlin Pham, Gabriela Recinos, Mary Ringgenberg, Chase Routt, Olivia Schneider, Roman Shrestha, Arlo Simmerman, Alec Smith, Tessa Smith, Nhi-Lac Thai, Kyle Thurmann, Casey Tindall, Amelia Trembath, Maria Trubetskaya, Zachary Vangelisti, Peter Vo, Abby Walker, David Winter, Grayden Wolfe, Leah York
DU Undergraduate Research Journal Archive
Abstracts from the DU Undergraduate Showcase.
Divide And Conquer: A Hygienic, Efficient, And Reliable Assembly-Line For Housekeeping, Xiao Alison Chen, Rowan Wang, Jianghua Zhang
Divide And Conquer: A Hygienic, Efficient, And Reliable Assembly-Line For Housekeeping, Xiao Alison Chen, Rowan Wang, Jianghua Zhang
Research Collection Lee Kong Chian School Of Business
Problem definition: This work focuses on the hotel housekeeping process. In a field study, a possible channel of disease transmission between consecutive guests in hotel rooms is revealed. In order to prevent the transmission, an innovative assembly-line housekeeping method is developed. Academic/practical relevance: The transmission of infectious diseases during hotel stays (e.g., by touching unclean towels or bed linens) has been reported globally. Under the current COVID-19 pandemic, having contact with saliva or mucus left by an infected person could cause infection. The standard housekeeping process used by the majority of hotels leaves a channel for new towels and bed …
Customer Satisfaction Index Of Singapore 2019: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2019. Singapore’s 2019 national score was computed using the data collected during these four quarters.
Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.
Service For Millenials, Joan Chang
Service For Millenials, Joan Chang
Research Collection Institute of Service Excellence (2007-2024)
Joan Chang of Lloyd’s Inn relates the importance of branding for a younger audience and the changing landscape of service in boutique hospitality.
Handmade With Love, Anna Lim
Handmade With Love, Anna Lim
Research Collection Institute of Service Excellence (2007-2024)
Anna Lim of The Soup Spoon discusses the importance of investing in staff engagement and keeping true to your brand DNA.
Repackaging Convenience, Min Ling Leow
Repackaging Convenience, Min Ling Leow
Research Collection Institute of Service Excellence (2007-2024)
Leow Min Ling of Anthony The Spice Maker reflects on updating her family business to preserve Singapore’s traditional flavours.
Scaling For The Masses, Junting Ang
Scaling For The Masses, Junting Ang
Research Collection Institute of Service Excellence (2007-2024)
Ang Junting of Hai Sia Seafood traces the journey of updating a traditional business in a demanding trade to attract and retain talent.
Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2018. Singapore’s 2018 national score was computed using the data collected during these four quarters.
Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s twelfth year of measurement.
The Slave Trade Route: A Regional And Local Development Catalyst, Chukwunyere Ugochukwu
The Slave Trade Route: A Regional And Local Development Catalyst, Chukwunyere Ugochukwu
Geography and Planning Faculty Publications
The conservation of and focus on slave export points turned tourist monuments in Cape Coast and Elmina, Ghana, are incomplete without linkages to other complicit places in the interior that together completes the chain of darkness, the trade in humans along the Atlantic coast of Ghana, as well as in the interior. Completed, it will highlight the infrastructure of the slave business, the domestic, as well as the Trans-Atlantic slave trade. When the chain (route) of the different complicit communities in the interior to these export monuments along the Atlantic coast is conserved, it shall herald a completeness to the …
Investing In Service, Andre Huber
Investing In Service, Andre Huber
Research Collection Institute of Service Excellence (2007-2024)
Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.
Pursuing Quality, Zara Salahuddin, Arif Salahuddin
Pursuing Quality, Zara Salahuddin, Arif Salahuddin
Research Collection Institute of Service Excellence (2007-2024)
Zara and Arif Salahuddin of Bismillah Biryani exchange views on growing a family business and prioritising product quality.
Reframing Dining, Hsin Yao Cheng
Reframing Dining, Hsin Yao Cheng
Research Collection Institute of Service Excellence (2007-2024)
Cheng Hsin Yao of Picnic explains how he has future-proofed his latest restaurant with technology and design.
Customer Satisfaction Index Of Singapore 2017: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2017: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2017. Singapore’s 2017 national score was computed using the data collected during these four quarters.
The “Singapore Model” In Gaming: Applications In South Korea, Young Gi Lee
The “Singapore Model” In Gaming: Applications In South Korea, Young Gi Lee
UNLV Theses, Dissertations, Professional Papers, and Capstones
The gaming governance system in Singapore is a very well-known and internationally renowned model. Singapore began to launch their gaming regulation system in 2005 by establishing a national framework on gambling prior to opening two integrated resorts in the country in 2010 (Winslow, Cheok, & Subramaniam, 2015). In contrast, the South Korean “model” is much less renowned. Though there have been discussions about introducing full-scale integrated resorts, the government currently allows South Korean citizens to gamble in only one property - Kangwon Land (Research, 2016). However, Kangwon Land’s situation is controversial in South Korea, with concerns about problem gambling issues …
Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eleventh year of measurement.
It Takes Two, Faye Sit, Ernest Ting
It Takes Two, Faye Sit, Ernest Ting
Research Collection Institute of Service Excellence (2007-2024)
Faye Sit and Ernest Ting of Hook Coffee contemplate Singapore’s service standards and if the Singapore market is ready for better service.
The Future Of Local Food, Eng Su Lee
The Future Of Local Food, Eng Su Lee
Research Collection Institute of Service Excellence (2007-2024)
Restaurateurs Lee Eng Su and Lee Chan Wai share their views on Singapore’s hawker food culture and how they want to change Singapore’s food industry.
Elemental Connections, Silas Lee
Elemental Connections, Silas Lee
Research Collection Institute of Service Excellence (2007-2024)
Silas Lee, Founder of COO Boutique Hostel, weighs in on the role of technology in customer service and how face-to-face relationships trump all.
Tsirik - Fold The Leaves So That Others May Be Guided: A Study Of How The Bribri Women Are Preserving Their Culture To Ensure A Sustainable Future For Their Community, Emily R. Blau
Capstone Collection
Bananas are one of Costa Rica’s largest exports, along with coffee, palm oil, and cocoa. The banana plantations are large-scale, are most often run by multinational companies, and are considered to be run as enclave economies (Equal Exchange, 2016). This monoculture crop production has been globally accused of human rights abuses said to include, but not be limited to, violating the rights of indigenous people and loss in culture and tradition. For this paper, I studied the effects that large-scale agricultural corporations have on the BriBri, a matriarchal and indigenous group who live on the Caribbean coast of Costa Rica. …
Customer Satisfaction Index Of Singapore 2016: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2016: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2016. Singapore’s 2016 national score was computed using the data collected during these four quarters.
Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.
Customer Satisfaction Index Of Singapore 2015: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2015: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2015. Singapore’s 2015 national score was computed using the data collected during these four quarters.
Customer Satisfaction Index Of Singapore 2015: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2015: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, subsector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s ninth year of measurement.
The Economic And Social Effects Of Casino Development In Macau, Christopher Benton
The Economic And Social Effects Of Casino Development In Macau, Christopher Benton
UNLV Theses, Dissertations, Professional Papers, and Capstones
This paper explores the economic impacts that took place in Macau after the gaming monopoly ended in 2002, as well as the resulting social effects to the local region. The broader research on casino gaming was analyzed, and was then compared to the social and economic impacts that took place in Macau. Specifically, economic indicators such as employment and GDP were evaluated, along with social issues such as problem gambling, crime, and educational attainment. Many countries, specifically Asian countries, are now entertaining the idea of introducing casinos to their local communities in an effort to try and replicate the type …
Customer Satisfaction Index Of Singapore 2014: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2014: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2014. Singapore’s 2014 national score is computed using the data collected during these four quarters.
Customer Satisfaction Index Of Singapore 2014: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2014: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eighth year of measurement.