Entrepreneurial and Small Business Operations Commons^™

Does My Business Need A Human Resources Function? A Decision-Making Model For Small And Medium-Sized Firms, Golbou Ghassemieh, Elizabeth "Liz" Thach, Armand Gilinsky Jr.

New England Journal of Entrepreneurship

The questions of when and what types of human resource (HR) support are needed tend to be unanswerable for small and medium-sized enterprises (SMEs). This article addresses this gap in the strategic HR literature. Hiring, training, employee retention/satisfaction, wages and benefits programs, and worker’s compensation insurance are important to SMEs seeking to build strong capabilities and resources and to increase their competitive advantage. This article presents an analysis of the existing HR literature for SMEs. It introduces a decision model to help SMEs choose a cost-effective HR strategy, listing a range of options from hiring the HR function to electronic …

Developing A Framework Of Training For The Older Small Business Owner : Final Report, Beth Walker, Beverley Webster, Julia Turner

Research outputs pre 2011

This study was conducted as a result of the critical issue of the ageing population and the implications this will have on the workforce. An employment option for older workers is to become self-employed and to start their own small businesses, rather than to continue working in mainstream employment, which becomes increasing difficult as employees age. The option of self-employment may be a viable option for older people as uncertainty of employment tenure in mainstream employment continues to increases over time and is a way to utilise work skills and competencies that have been acquired over years of work experience. …

On-Line Training For Smes: Final Report, Beth Walker, Beverley Webster, Sue Stoney

Research outputs pre 2011

This research aimed to explore the appropriateness of on-line training delivery methods for small business owner/managers.

It is widely recognised that training and education are effective ways to reduce small business failure. In Australia, small business accounts for 96 percent of Australian private sector, non-agricultural businesses and they employ 47 percent of the private sector, non-agricultural workforce. Not surprisingly then, encouraging the development of the skills of the workforce has emerged as a major priority for government policy. However, what is also recognised is that many small business owner/managers (SBOs) have limited e-competencies.

Results of this research confirmed this and …

The Values Of Being Small And Nimble, Joshua Shuart, Peter Christian ("Chris") Murphy

New England Journal of Entrepreneurship

Peter Christian (Chris) Murphy had worked his way up the “food chain” at AT&T for 19 years, culminating in his position as Sales Center Vice President for South Florida. When he and a coworker realized there was an opportunity in the marketplace for a small, nimble company to take advantage of emerging communications technology that a stodgy, lumbering corporation would have trouble integrating into its service package, Chris decided to jump into an entrepreneurial opportunity.

No Mulligans: When Good Entrepreneurs Make Bad Decisions, Joseph E. Levangie

New England Journal of Entrepreneurship

Some of the best entrepreneurs fail early and often. Less talented or less committed entrepreneurs do not even get a second chance. Failure and setbacks, however, can be instructive. What lessons can be learned from these experiences? How can the entrepreneur (and investors) navigate around the potholes on the New Venture Highway? Read on.

Malaga Business Review 2004, Beth Walker

Research outputs pre 2011

This report is the result of a Swan Grant to review the current status of business and business activity in the Malaga Business District and to map any changes that have occurred since the original Malaga Business Audit was conducted in 2001. This project was undertaken in two parts. The first part was a replication of the 2001 Malaga business survey so that the City could review trends and analyse if any of the implemented recommendations based on the 2001 results had any discernable effect. The results of the current survey were also used to inform the second part of …

Smart Business Incubators : The Australian Context, Beverley Webster, Beth Walker, Janice Burn

Research outputs pre 2011

The aim of this collaborative study was to research the current status of Australian incubators and develop a benchmark based on successful business incubators, using criteria such as tenant and manager selection, operating indicators and exit criteria...

Can B2g Portals Be Used Effectively To Stimulate Business In Smes?: A Case Analysis Of The 2cities Business To Government Portal, Ian Martinus

Theses: Doctorates and Masters

Small and Medium Enterprises (SMEs) have many options when purchasing goods or services. These include personal contacts and networks, familiar centralised supply sources and other ad hoc means. One purchasing possibility is to buy from and sell to other businesses within a similar geographic area. The benefits of buying and selling locally may not occur to SMEs. They seek, like other consumers, to get value for money, fast and efficient service, and a reasonable level of quality. Many factors can impinge upon an SME's decision to purchase locally. It can be assumed that, given a reasonable local option, SMEs wish …

Benchmarking Study Of The Small Business Environment In Saginaw County, George A. Erickcek, Brad R. Watts

Reports

No abstract provided.

An Exploratory Analysis Of The Impacts Of Acquisition Reform Initiatives On Small Business Participation In The Aerospace Industry, Bruce J. Miller

Theses and Dissertations

The United States Government is a major purchaser of goods and services within the nation and overseas. In addition to having the responsibility of acquiring goods and services for the direct benefit of the Government at a price, level of quality, timeliness and other terms and conditions that reflect the best value to the nation, the persons involved in procurement for the Government must also do so in way that reflects certain socio-economic goals set forth by the Congress. The Small Business Act (15 USC 637, Public Law 85-536 (1958) established the beginnings of a program to assist domestic small …

A Profile Of The Home-Based Business Sector Within The City Of Swan, Beth Walker

Research outputs pre 2011

Home-based businesses are the single biggest business cohort in Australia, accounting for 67% of all small businesses and 58% of all businesses [1]. Home-based businesses are not a new phenomenon but what is precipitating the current interest in this cohort is the duel factors of emerging new technologies and industrial restructuring. This is demonstrated on the one hand by technology making it easier to actually work from home, while at the same time job losses in traditional main-stream occupations are making self-employment more attractive. These and other reasons could account for home-based businesses being the fastest growing business sector with …

Designing A Framework For The Alignment Of E-Business Strategy And Consultant Engagement Processes For Australian Smes : A Cross-Case Analysis, Shirley A. Bode

Theses: Doctorates and Masters

The majority of SMEs have neither the internal expertise nor financial resources to enable in-house development of electronic commerce and therefore turn to the services of website design consultants to assist them. Unfortunately, they often engage consultants without any clear idea of their intended e-business strategy and without due care as to effective engagement processes. This frequently leads to ineffective e-business development and a highly disaffected group of small entrepreneurs. The study suggests that there is a significant gap between the intended strategies of SMEs and the actual e-business strategy implemented. The study aimed to investigate the relationship between Australian …

Getting Things Done: The Art Of Stress-Free Productivity, Shawn Blau

New England Journal of Entrepreneurship

Shawn Blau reviews David Allen's Getting Things Done: The Art of Stress-Free Productivity.

Small Business Owners' Measures Of Success, Elizabeth A. Walker

Theses: Doctorates and Masters

Small business plays a significant part in the economy of all nations because of its revenue contribution and as a generator of employment. In the Australian context, small businesses account for 85% of all businesses, employ 40% of the total workforce and contribute $75 billion annually to Industry Gross Product. All of these numerical indicators highlight the financial importance of small business, which is also how small business success has traditionally been measured. These traditional success measures have been by increases in financial performance criteria, such as return on investment, turnover or profit, or by increases in number of staff.

E-Commerce As A Competitive Advantage For Small Businesses: Overcoming Privacy And Security Issues, Ron Lennon, Julisse Oquist

Mountain Plains Journal of Business and Technology

The Internet and the World Wide Web (WWW) trend have captivated people in every corner of the world. The presence of both individuals and businesses on the Internet grows every day. For example, in 1998 businesses' presence on the Internet grew so much that many described 1998 as the ".com" year. But why is it that the Internet is so attractive to all of us? The reason lies in the ease of use of the Internet, the speed of obtaining results, the amount of information available, and the global reach that the Internet has. For all these reasons, the Internet …

The Marketing Orientation Of Small And Medium Enterprises: An Australian Study, Venkateswara S. Venkatesan

Theses: Doctorates and Masters

The market orientation construct has emerged as a key marketing theme in the 1990's. While the concept of being focussed on the market (customers and competitors) has been known since the early 1950's (e.g. Drucker,1954), putting the concept into practice through a set of specific actions has eluded many organisations and academics. As a result, market orientation (also termed market focus, customer focus and competitor focus) had remained a business philosophy (Bennett & Cooper, 1979: Felton, 1959; Konopa & Calabro,1971) more than a strategic approach. While there have been sporadic attempts at defining or operationalisinga marketing or customer orientation in …

Customer Service And Satisfaction: Competitive Advantage And Beyond, Stanley Bazan

New England Journal of Entrepreneurship

This article examines how excellence in customer service and satisfaction can be a major source of competitive advantage and profits for small businesses. The costs and causes of poor service and satisfaction are discussed and special emphasis is given to the value of the lifelong customer. Methods to pursue the goal of completely satisfying customers 100 percent of the time are examined. Leadership, aggressive problem solving, problem-solving teams, and assessment of customer service are among the topics reviewed.

Redefining Loyalty: Motivational Strategies And Employee Loyalty In An Era Of Downsizing, Sandra Obilade

New England Journal of Entrepreneurship

Retaining employee loyalty after restructuring is a problem for all types of businesses. The major issue concerns how management and employees can establish a new, mutually acceptable "psychological contract" which ensures employee loyalty but not lifelong employment. Eighteen small businesses in Fairfield County, Connecticut were surveyed to investigate loyalty and motivation after downsizing. A significant correlation was found between loyalty and motivation. Furthermore, several motivational techniques employed were inconsistent with employee needs. Suggestions are offered on how to retain employee loyalty.

Running With The Pack: Jit & Automation For Small Manufacturers, Thomas E. Phillips, John R. Ledgerwood

Publications

While both just in time (JIT) concepts and automation programs have been widely implemented and highly successful in large manufacturing companies, many smaller manufacturing companies have wondered whether it would be economically feasible to utilize these same techniques and derive these same benefits. When JIT is adopted by small manufacturers, it provides them with advantages over traditional manufacturing systems, such as lower cost, quality improvements, higher productivity, and less working capital tied up in inventory. Small US manufacturers must understand the basic principles and philosophy of JIT and update their production equipment if they are to be competitive in today's …

Operations Analysis Of Commercial Campgrounds In Connecticut, Marvin Kottke

Storrs Agricultural Experiment Station

No abstract provided.