Business and Corporate Communications Commons^™

Do We Stand On Common Ground? A Threat Appraisal Model For Terror Alerts Issued By The Department Of Homeland Security, Augustine Pang, Jin Yan, Glen T. Cameron

Research Collection Lee Kong Chian School Of Business

The fabric and faces of threat, and the expediency and efficiency in the communication of threat, are examined with a threat appraisal model. This model is empirically tested on an ongoing communication challenge, the issuance of terror alerts by the United States' Department of Homeland Security (DHS), focusing on how threat is appraised by both the conservative and liberal audiences. Findings showed a shared view by the DHS and conservative audiences on the levels and nature of threats; liberal audiences thought otherwise. Though there appeared to be a consensus between the conservative and liberal audiences on the efficacy of threat …

Team Communication And A Model Of Team Training, Deepa Oommen

Morehead State Theses and Dissertations

A thesis presented to the faculty of the Caudill College of Humanities at Morehead State University in partial fulfillment of the requirements for the Degree of Master of Arts by Deepa Oommen on April 12,2006.

Strategic Communication In Crisis Governance: Singapore’S Management Of The Sars Crisis, Jin Yan, Augustine Pang, Glen T. Cameron

Research Collection Lee Kong Chian School Of Business

The contingency theory of conflict management and current crisis management literature are integrated in this paper to examine how crisis has been communi-cated and managed by the Singapore government and what kinds of strategies arose during the various stages of the SARS crisis life-cycle. Findings show that the Singapore government played a predominant role in managing how its multiple publics perceived the crisis by extensive communication through the news media. The media, in turn, playing a supporting nation-building role, assisted the government's management and communication of the crisis. To effectively manage the perception and emotion of the various public, the …

Do We Stand On Common Ground? A Threat Appraisal Model For Terror Alerts Issued By The Department Of Homeland Security, Augustine Pang, Yan Jin, Glen T. Cameron

Research Collection Lee Kong Chian School Of Business

Having developed a threat appraisal model to examine the fabric and faces of threat, and how it can becommunicated, the authors empirically test the model on an ongoing issue, the issuance of terror alerts bythe Department of Homeland Security (DHS), on how threat is appraised by DHS, and the conservativeand liberal audiences. Findings showed a shared view by the DHS and the conservative audiences whilethe liberal audiences thought otherwise. Though there appear to be consensus in threat communication,more internal consistency within DHS is needed to optimize its effectiveness.

A Web Design Shop For Local Business Owners, Mary Colleen Rice

Theses Digitization Project

This project explores the question of why local business owners are not taking advantage of the benefits the Web has to offer. It presents information that small business owners could use to develop websites for their businesses. It also examines what it would take to start a web design business targeted at local merchants.

Business-To-Business E-Markets In Textile Industry: An Empirical Perspective, Kazim Akalin

Theses Digitization Project

The purpose of this research is to discover what TextileCapital.com must do to establish trust on the website so that, in turn, it may increase the import and export volume of its trading members.

There Is Nothing More Diverse Than "New", Frederick A. Miller, Roger Gans

Communication Faculty Publications - Archive

In the organizational competition for talent, successful retention of newly recruited workers is at least as important as the initial hire. Still, many organizations fail to establish a sense of inclusion for new people in much the same way they often fail to create a sense of inclusion for people of color, women, people with foreign accents, or anyone with obvious differences from the “traditional group.” In most organizations, even those that have embarked on “diversity initiatives,” newly hired people often do not feel welcomed. Consequently, turnover rates in the first two years of employment are seven times greater than …

Connecting People: An Exploration Of Building An Intranet Through Autoethnography, Christopher J. Martinez

Masters Theses

This study examines the development and failure of an Intranet at a small company in Southern Illinois. Using autoethnographic methods, I analyzed the events surrounding the development and rejection of the Intranet by the organization's president. Using Burke's concepts of identification and mystery, I analyzed the relationship between the failure of the Intranet and the president's reasoning for not supporting its development. Throughout this study I evaluate the lntranet's development, the impact of other's involvement, as well as the impact that the design of the layout could have on communication at the Company. I find that the failure to develop …

Communication Planning : An Integrated Approach By Sherry Devereaux Ferguson, New Delhi: Sage Publications, 1999., Asha Kaul

IIMB Management Review

No abstract provided.

Creating An Affinity Card Program: Developing A Response For Proposal, Peter A. Gasparro

Seton Hall University Dissertations and Theses (ETDs)

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Leadership In Computer-Mediated Communication: Implications And Research Directions, Gerard George, Randall G. Sleeth

Research Collection Lee Kong Chian School Of Business

Despite the importance of interpersonal influence processes in computer-mediated communication (CMC) environments, the emergence and functioning of leaders in CMC settings remains unstudied. An initial model and propositions address the possible extension of selected leadership models beyond face-to-face (FTF) communications and into the non-face-to-face CMC environment. We (1) model relevant variables for CMC leadership, (2) briefly review the implications of selected leadership models regarding these CMC variables, and (3) extend leadership models into the CMC sphere.

Genre In Social Process : The Executive Secretary In Business Environment, Suseela Nair

Student Works (2000-2009)

This is a study on genre as a social process in relation to the role of the executive secretary in the business environment. The study examines the way in which linguistics, drawn into the realm of the social sciences, serves as a 'tool' for the analysis of the role of the executive secretary in a business organization. The study provides evidence on how language, emerging from the context and linguistic symbols, shapes persons and behaviour in the work environment of the executive secretary. The focus is on talk interactions of the executive secretary in naturally occurring circumstances. The main talk …

Lee Kuan Yew And His Use Of Spatial-Orientational Metaphors, Siow Heng Ong

Research Collection Lee Kong Chian School Of Business

The Prime Minister's message to the nation after Singapore separated from Malaysia was one of consolidation and moving ahead. This was not an easy task for the speaker as the year before Singapore separated from Malaysia, the race riots had claimed 34 lives.1 These riots were even more prolonged than the Hertogh riots of 1950. Maintaining racial harmony and social integration was an uphill task. The hope for consolidation and a united sense of nationhood seemed distant.

Public Relation In Corporate Policy, Dilip Cherian

IIMB Management Review

The widely perceived image of Public Relations (PR) as mere window dressing is fast changing. PR is now evolving into a formalised mainstream element of corporate decision making responsible for creating and presenting a robust image of its company and performing the highly sensitive task of balancing between corporate interests and public understanding of corporate performance

Business Communication Today By Sushil Bahl. Response Books, New Delhi. A Division Of Sage Publications., C N Kumar

IIMB Management Review

Ihe book under review, as the author says in the preface, has been mainly targeted at new entrants and students in communication- related fields such as advertising, public relations and media. The book starts with the subject of what business communication is about, and covers aspects of written, verbal and non-verbal communication and how to make them effective. This could serve as a useful hand book for beginners as well as other more experienced practitioners and “executives on-run”.

Business As Usual: Ethics As Mundane Behavior, And The Case Of Target Corporation, Jon A. Hess

Communication Faculty Publications

Ethics are in vogue in the 1990s America. Concerns for ethical behavior pervade almost every aspect of our lives and work. This trend has not been unnoticed by the American business community. In fact, many businesses have taken current ethical concerns and tried to put them into action. In some cases, the action has been out of necessity or self-interest, as in the case of companies hurt by an unethical reputation or companies forced to implement ethics programs because of legal indictments. But some companies are taking a proactive stance toward ethics without external pressure.

As these businesses strive to …

An Inventory Of Maine's Telecommunications System, Maine State Planning Office

Maine Collection

An Inventory of Maine's Telecommunications System

Prepared for the Maine State Planning Office by Joseph M. Chaisson and Valerie Lamont of the Telecommunications Research Program at Westbrook College in Portland, Maine. July, 1985.

"The Primary purpose of this report is to provide information for Governor Brennan's Task Force on Telecommunications. The inventory also can be widely used as a reference by persons and organizations concerned with providing telecommunications services in Maine."

Contents: Introduction / Local Telephone Service / Mobile Telephone Service / Digital Termination Service / Cable Television / Paging Systems / Intra-State (Intra-LATA) Public Services / Intra-State (Intra-LATA) Private …

Communication Skills Needed By Persons In Business Organizations, Vincent Disalvo, David C. Larsen, William J. Seiler

Department of Communication Studies: Faculty Publications

Whether we like it or not, this is the age of subject matter relevancy and educational accountability. In order for instruction to be interesting, meaningful, and practical for students, it must be essentially a microcosm of that segment of the “real world” students will be entering upon graduation. The objective of competency- or performance-based models of education suggests that educators should be held accountable for what they teach. However, before teachers can be held accountable they need to know what skills and abilities their students will require in order to be successful in their career objectives.

In addition to the …