Leadership Commons^™

Reframing Rudeness: Exploring Positive Reappraisal As A Pathway From Customer Incivility To Self-Efficacy, Justin S. Boyd

Graduate Theses and Dissertations (2019 - present)

Customer incivility is a persistent challenge for front-line employees (FLEs), often leading to adverse workplace outcomes. This research examined whether positive reappraisal can transform incivility into a source of growth. Grounded in Social Cognitive Theory, the research explored how positive reappraisal mediates the relationship between customer incivility and two key forms of self-efficacy—regulatory emotional and workplace social—ultimately influencing job satisfaction. The moderating roles of perceived organizational support and trait mindfulness were also investigated.

A cross-sectional survey of 296 FLEs was analyzed using partial least squares structural equation modeling (PLS-SEM). More specifically, the results confirmed customer incivility positively predicts positive reappraisal. …

Political Skill: A Potential Buffer To Abusive Supervision, Emotional Labor, And Burnout, Keith R. Cole

Graduate Theses and Dissertations (2019 - present)

This dissertation examines the relationship among political skill, abusive supervision, emotional labor, and burnout through the lens of the conservation of resources theory. The study proposes that political skill is a personal resource that individuals can use to buffer the negative consequences of abusive supervision and emotional labor, as well as prevent burnout. Moreover, this work proposes that political skill will lessen the harmful effects of abusive supervision on emotional labor, and emotional labor on burnout, respectively. The study also highlights the importance of political skill in managing abusive supervision, emotional labor, and burnout in organizations. This work tests a …

Mega-Threats And The Impact Of Traumatic Stress On Mixed Race Leader-Member Exchange Dyads, Alana M. Bell

Graduate Theses and Dissertations (2019 - present)

This dissertation explores the consequences of mega-threats - defined by Leigh and Melwani (2019, p. 564) as large-scale negative identity related episodes that receive significant media attention - on the exchange relationship between employees and supervisors in mixed race dyads. Drawing specific attention to mega-threats centered around Black Americans, I propose that race-based traumatic stress leads minority (i.e., Black) subordinates, to experience a decrease in leader-member exchange (LMX) quality with their majority identifying (i.e., White) leader. I further propose that leader intercultural sensitivity will moderate the relationship between race-based traumatic stress and LMX quality, with high leader intercultural sensitivity helping …

To Serve And Deplete: Exploring Outcomes Of Emotional Exhaustion In Servant Leadership And The Moderating Role Of Self-Leadership, April E. Mondy

Graduate Theses and Dissertations (2019 - present)

This study explores the outcomes of emotional exhaustion in servant leadership, a leadership style through which leaders enact influence by serving, empowering, and developing others—that is, 'leading from behind.' Drawing on conservation of resources theory, I explored how servant leadership behaviors may adversely affect the practicing leader through emotional exhaustion and laterally influence the subsequent outcomes of work disengagement and work–family conflict. Additionally, I investigated the moderating influence of self-leadership on the relationship between servant leadership and emotional exhaustion. I tested a moderated mediation model with regression analysis using two independent samples of organizational leaders surveyed at two different time …

Leadership On Fire: Mindfully Shared, Stephanie D. Gapud

Graduate Theses and Dissertations (2019 - present)

A typical wildland firefighting organization is structured hierarchically, much like the military. Thus, it follows that one would expect to see strong evidence of command and control (i.e., directive and transactional) when studying leadership behaviors in this kind of organization. However, a successful, yet paradoxical type of leadership was found at the Alabama Forestry Commission. In this study, we argue that the managerial mindset that drives excellence in team performance is driven by sharing (delegating) responsibility to those who have the knowledge, skills, and abilities; thereby allowing the authority to migrate down the chain of command. Adopting “Mindful Leadership” that …