Business Administration, Management, and Operations Commons^™

Pricing And Local-Content Decisions Of A Multinational Firm In A Duopoly Market, Nanqin Liu

Lingnan Theses

The internationalization of production requires each multinational firm to determine the local content rate for his product that is made and sold in a foreign country. In this thesis, we investigate the local content rate and pricing decisions for a multinational firm who competes with a local firm in a market without and with a local content requirement (LCR). We develop and solve a two-stage decision problem in which the multinational firm determines his optimal local content rate and the two firms then make their pricing decisions. Our analytical results show that the multinational firm sets a lower local content …

The Effectiveness Of Total Quality Management Principles In The Printing Industry, Paige Cornelison

Graphic Communication

The purpose of this study was to determine the history and implications of the term “Total Quality Management”, to define the core principles of the concept, and to test their prevalence and effectiveness within the printing industry.

The research consisted of an in-depth survey, which was distributed to employees of printing companies across the country. The survey aimed to collect data that was predominately qualitative in nature. It inquired upon the utilization of quality management systems within the participant’s companies, the core objectives and direct effects of these systems, as well as upon the knowledge and usage of Total Quality …

Managing Individual And Organizational Performance: The Critical Mediating Role Of Collaboration, Oliver L.G Bouclier

Student Scholarship

Although collaboration has often been suggested as a critical factor for improving performance, its relation to individual and organizational performance has been given little attention in management research. This paper proposes a model of collaboration including affective, cognitive and organizational antecedents, and measures its effects on individual and organizational success. Over 900 front line employees in two firms in the service industry were surveyed. Structural Equation Modeling and bootstrap analysis were used to examine its role as a mediator between three independent variables (i.e. commitment, self-efficacy, and rewards) and three dependent variables (i.e. individual success, organizational efficiency and quality) while …

Evaluating Key Factors In Supplier Selection For Micro-Businesses: Implications For Buyer Satisfaction, Avinash M. Waikar, Minh Q. Huynh, Robert F. Cope, Uday S. Tate

Management Faculty Research

Final quality of products/services starts with suppliers in the supply chain. Problems can occur if suppliers do not deliver the quantities requested in full, on time, or buyers select suppliers solely on the basis of lowest price. Supplier selection has been studied for large businesses but not for very small (micro) businesses. Therefore, a survey was administered to micro-businesses to determine: what factors are important to micro-businesses in selecting suppliers and how satisfied they are with their suppliers. Factors included Brand Name, Consistency, Cost/Lower Price, Loyalty, Quality, and Warranty. Results indicated that none of the factors were unimportant. However, buyer …

A Qualitative Study Of Selected Quality Knowledge And Practices In Guangdong Province, China, Tyler R. Thomas

Theses and Dissertations

The manufacturing industry has become very competitive in today's global market environment. Many US companies are faced with the choice of keeping their manufacturing domestic or looking to low cost off-shore countries to take advantage of the labor costs differences. To gain an understanding of the state of manufacturing in China, a major focus in the manufacturing world today, this thesis was undertaken. This thesis presents the findings of research conducted in Guangdong Province, China in June - July, 2005. This research addressed customer focus, leadership and general manufacturing and quality knowledge and practices of small, medium and large sized …

Gaining Compliance And Losing Weight: The Role Of The Service Provider In Health Care Services, Stephanie Dellande, Mary C. Gilly, John L. Graham

Business Faculty Articles and Research

This research provides and empirically tests a conceptualization of health care services in which customer compliance outside of the service organization is necessary for successful health outcomes. Using data from service providers and customers in a weight-loss clinic, the authors examine the provider's role in gaining customer compliance. They find that provider expertise and attitudinal homophily play a role in bringing about customer role clarity, ability, and motivation. This study demonstrates that compliance leads to goal attainment, which results in satisfaction. More important, compliance also leads to satisfaction directly; consumers who comply with program requirements have greater satisfaction with the …

At Your Service - Fall 2003, Nova Southeastern University

Business Services: At Your Service

No abstract provided.

At Your Service - Summer 2003, Nova Southeastern University

Business Services: At Your Service

No abstract provided.

At Your Service - Spring 2003, Nova Southeastern University

Business Services: At Your Service

No abstract provided.

A Three Year Journey To Organizational And Financial Health Using The Balanced Scorecard: A Case Study At A Yale New Haven Health System Hospital, Andra Gumbus, Dorothy E. Bellhouse, Bridget Lyons

WCBT Faculty Publications

The article focuses on health care facilities. These facilities are facing financial pressures as the federal government, managed care, and the shift to outpatient care forces downsizing and hospital closures across the nation. This financial pressure translates for many institutions into an increased emphasis on financial metrics to the exclusion of other parameters. This article explores the three year journey to organizational and financial health of Bridgeport Hospital, a member of the Yale New Haven Health System, using the balanced scorecard as a strategic tool.

At Your Service - Fall 2002, Nova Southeastern University

Business Services: At Your Service

No abstract provided.

At Your Service - Summer 2002, Nova Southeastern University

Business Services: At Your Service

No abstract provided.

At Your Service - Winter 2002, Nova Southeastern University

Business Services: At Your Service

No abstract provided.

An Immigrant's Gift: The Life Of Quality Pioneer, Joseph M. Juran - Transcript, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

In the latter decades of the 20th Century, there occurred a silent revolution that swept across nations and effected all the peoples of the earth. This quality revolution began in the mind of a humble immigrant to the United States, Joseph M. Juran. His contributions to industry are heralded around the world, and yet his life story has remained unknown until now. An Immigrant's Gift is a compelling and inspirational portrait of a brilliant mind and a great humanist, who, in an unassuming way, had a profound impact on the international business community and our everyday lives.

Using Statistics In Industry - Quality Improvement Through Total Process Control, Edward Sweeney, Gordon Betteley, Neville Mettrick, David Wilson

Books/Book chapters

No abstract provided.

On Becoming A Cost Effective Company, Robert D. Shapiro, Barton H. Clennon

Journal of Actuarial Practice (1993–2006)

The 1990s financial services environment requires each life company to identify its distinct capabilities and competitive strengths and to build its future direction from these features. This demands a fundamental rethinking of traditional approaches to planning, organization, and financial management.

Interview With Jim Stoner, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Jack Germain, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Bob Galvin, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Brian Scott, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With David Luther, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Matthis Vermass, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With David Hutchins, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Arturo Onnias, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Genichi Taguchi, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Yoshinao Nakada, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Yoshio Kondo, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Hajime Karatsu, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Hitoshi Kume, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Yosinori Iizuka, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.