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Articles 91 - 92 of 92

Full-Text Articles in Business Administration, Management, and Operations

Tools And Techniques Of Quality Management: An Empirical Investigation Of Their Impact On Performance, Vijay R. Kannan, Keah-Choon Tan University Of Nevada, Robert B. Handfield, Soumen Ghosh Jan 1999

Tools And Techniques Of Quality Management: An Empirical Investigation Of Their Impact On Performance, Vijay R. Kannan, Keah-Choon Tan University Of Nevada, Robert B. Handfield, Soumen Ghosh

Management Faculty Publications

An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensions of quality that companies measure. Regression analysis confirms suggestions in the literature that company performance is positively affected by a culture in which quality is ingrained. Moreover, it identifies positive relationships between several widely used operational practices and company performance.

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Interpreting And Responding To Strategic Issues: The Impact Of National Culture, Susan C. Schneider, Arnoud De Meyer May 1991

Interpreting And Responding To Strategic Issues: The Impact Of National Culture, Susan C. Schneider, Arnoud De Meyer

Research Collection Lee Kong Chian School Of Business

Perceptions of environmental uncertainty and organizational control influence strategic behavior. As national culture influences these perceptions we expect to find cultural differences in interpretation and response to strategic issues. Given a case describing an issue concerning deregulation of the U.S. banking industry, managers completed questionnaires rating interpretations and responses to that issue. National culture was found to influence interpretation and responses. In particular, Latin European managers when compared with other managers were more likely to interpret the issue as a crisis and as a threat. Latin Europeans were also more likely to recommend proactive behavior. This study indicates that different …

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