Business Administration, Management, and Operations Commons^™

Exploring The Transformative Effects Of Executive Coaching On Leaders: A Qualitative Study, Dwayne Norman

Theses & Dissertations

This qualitative dissertation examines the transformative effects of executive coaching on leaders’ development, personal growth, decision-making, and overall effectiveness across varied organizational contexts. Grounded in authentic leadership theory and employing a generic qualitative inquiry design, the study investigated how leaders who completed executive coaching describe changes in their behavior and mindset. Eleven experienced leaders participated in semi-structured interviews selected through purposive sampling. Thematic analysis, guided by the cyclical and inductive coding methods of Saldana (2021), generated 187 initial codes, which were distilled into 72 final codes. These final codes were then further refined into twelve categories and four overarching themes: …

An Interdisciplinary Review Of The Gaslighting Literature And Future Research Agenda, Paula A. Kincaid, Samantha C.O. Stalion

Management Faculty Publications and Presentations

Gaslighting is increasingly discussed in organizational contexts, yet its meaning, boundaries, and process remain unclear within management and organizational scholarship. Although research on gaslighting has expanded across multiple disciplines, existing work is conceptually fragmented and difficult to integrate, limiting cumulative theory development and empirical progress. In this review, we synthesize 56 years of gaslighting research (1969-2025; 266 articles) to clarify how gaslighting has been defined, studied, and applied, with particular attention paid to its relevance for work and organizational settings. We identify four recurring ways gaslighting has been conceptualized and show how variation across these approaches has contributed to inconsistent …

The Dynamics Of Trust: Exploring The Unique Antecedents Of Firm Versus Executive Level Trust, Hameeda Sharifi

Executive DBA Dissertations

No abstract provided.

Aligning Strategy And Execution: The Role Of Senior Leaders In Project-Driven Organizations, Kenneth J. Boff

M.S. in Leadership

Strategic alignment remains a persistent challenge in project‑driven organizations, where shifting priorities and distributed execution often create gaps between strategic intent and project‑level action. This study examined how Senior Leadership Communication Practices influence Strategy–Execution Alignment and tested whether Organizational Culture for Alignment and Change Management Readiness mediate that relationship. A quantitative, cross‑sectional survey was administered to 54 senior leaders in project‑driven environments. All constructs demonstrated strong reliability, and correlation & regression analyses confirmed significant positive relationships among leadership communication, cultural alignment, readiness, and strategic alignment. Leadership communication significantly predicted culture (R² = .444), readiness (R² = .431), and alignment (R² …

The Perceived Cultural Intelligence Of Leadership And Its Impact On Employee Organizational Commitment And Workplace Well-Being, Melinda Bowens

Dissertations

In today’s continuously evolving workplace, the role of leadership has expanded beyond traditional management competencies to encompass the ability to recognize, navigate, and leverage cultural differences. This quantitative study examines the relationship among perceived leader cultural intelligence, employee workplace well-being, and organizational commitment. Recognizing that workplace well-being and organizational commitment are critical to the overall health and success of organizations, it is essential to gain a greater understanding of the factors that influence these constructs. Accordingly, this study collected from 410 participants to investigate the relationship between perceived cultural intelligence of leadership, employee organizational commitment, and workplace well-being. Employing a …

Generations At Work: Examining Differences In The Nonprofit Sector, Cory J. Bergeron

Dissertations

This non-experimental quantitative dissertation examined generational differences among non-management employees in the United States nonprofit sector, where multiple generational cohorts work side by side. The problem addressed is that nonprofit leaders’ limited understanding of how distinct generational experiences shape employees’ work-related attitudes and preferences can contribute to conflict, reduced engagement, and costly turnover in already resource-constrained organizations. Grounded in Mannheim’s generational theory and Becker’s human capital theory, the study conceptualized generational cohorts as groups whose shared formative experiences influence what they value in their work context and how those values translate into human capital that affects organizational outcomes.

Using a …

A Creative Climate Framework For Developing Leaders Who Can Navigate Complexity, Uncertainty, And Change Now And Over Time, Christa M. Heydt-Hernandez

Creativity and Change Leadership Graduate Student Master's Projects

As organizational environments grow increasingly volatile and complex, leaders face a widening gap in the skills hardest to cultivate in adults: creative thinking, systems thinking, and human-centered design thinking. Yet leadership development has prioritized culture over climate, overlooking a more direct lever for change. This project argues the gap is fundamentally developmental: the skills most demanded of today's leaders are best introduced across childhood, adolescence, and early adulthood—long before the workplace—through what the author terms the Long Game of Leadership Development. In response, this project introduces the Creativity Steward™ framework, a longitudinal model grounded in developmental psychology, creative climate research, …

Brick-By-Brick: Incorporating Lego Bricks To Increase Engagement In Managerial Accounting, Bonnie R. Albritton, Jennifer Bannister, Amy Foshee Holmes

School of Business Faculty Research

In this case study, students apply managerial accounting concepts through a business simulation as two friends use a LEGO competition to jumpstart their business. The real-world setting and kinesthetic learning increase engagement in managerial accounting as students create a unique LEGO product, estimate revenue and costs, conduct financial analyses, and prepare a presentation to pitch their business to potential investors. Implementing this project as a holistic overview to connect managerial concepts reinforces understanding and knowledge retention. Following the case study, students reported a perceived increase in engagement in the course and the ability to understand and think critically about the …

Program Factors Influencing Investment In Nhri Leadership Mentoring Relationships, Elizabeth A. Kenes

Department of Agricultural Leadership, Education, and Communication: Dissertations, Theses, and Student Research

The purpose of this study was to examine how specific programmatic factors influence levels of investment within mentoring relationships in a collegiate leadership mentoring program. Previous research has demonstrated the benefits of mentoring; however, much of this work has relied on self-reported data and has not directly linked program factors to clearly defined mentoring outcomes. This study addresses this gap by examining how relationship duration, meeting consistency, and training and learning predict mentoring investment using observational program data.

Using the Investment Triangle framework and an integrative theoretical framework as guiding foundations, this study examined mentoring investment within NHRI Leadership Mentoring …

Building Collaborative Capacity For Coexistence With The Montana Beaver Working Group, Shane Randle

Graduate Student Portfolios, Professional Papers, and Capstone Projects

Despite beavers’ recent surge in popularity, prevailing negative attitudes and the persistence of beaver removal practices remain obstacles for those advocating living with beavers. The Montana Beaver Working Group (BWG) advances beavers’ role in ecological and community resilience through members’ collaborative efforts, including beaver-related restoration and conflict resolution projects. Bringing together people with diverse values and perspectives, the BWG builds collective understanding, develops a holistic vision for beavers in Montana, and supports members in pursuing it. As the group’s impacts and membership have grown, so too has their need to adapt. For my Civic Engagement Project, I strengthened the BWG’s …

Editorial: Grateful And Thankful, Michelle C. Dziurgot

The Journal of the Michigan Dental Association

Dr. Michelle Dziurgot reflects on her concluding three-year term as the Editor-in-Chief of the Michigan Dental Association Journal. She describes her personal growth through volunteerism, starting as a local component editor and advancing to the MDA Board of Trustees. The author emphasizes that the most value from membership comes through immersion and service, encouraging others to volunteer their time and talent to the association. She credits the MDA’s mentorship with shaping her professional career and practice.

Mda At Your Service: What Are The New Features On The Mda Member Compass?, Rachel Sinacola Dds, Ms

The Journal of the Michigan Dental Association

This Q&A column assists members in utilizing association resources. It highlights the new MDA Member Compass, which allows for online practice management, staff roster updates, and event registration. It also offers critical advice for new graduates regarding state licensure, mandatory insurance policies, and contract review services. Furthermore, it describes the MDA Peer Review System, a confidential process for resolving patient-dentist disputes through impartial committee evaluation rather than litigation.

Staff Matters: Should I Negotiate A Starting Salary With A Final Candidate?, Jodi Schafer Sphr, Shrm-Scp

The Journal of the Michigan Dental Association

This article provides guidance for dental practice owners on handling salary negotiations with final job candidates. The author emphasizes the need for a well-defined salary structure based on market data to avoid internal pay inequities and budget strain. It recommends that employers communicate their compensation philosophy transparently and broaden the discussion beyond base pay to include the value of the total benefits package, such as health insurance, retirement plans, and professional development.

Mda Services: Don’T Get Bogged Down: Regulatory Compliance, Reva Darling

The Journal of the Michigan Dental Association

This column encourages dental practice owners to utilize MDA-endorsed vendors to simplify business operations and ensure regulatory compliance. It specifically recommends Eagle Associates for HIPAA and OSHA training and Complete Dental IT for managing technology-related security risks. The author argues that using these pre-vetted services saves members time on vendor interviews and negotiation while providing favorable pricing that individual practices could not achieve on their own.

Your New Mda President: Dr. Melanie Mayberry, David Foe

The Journal of the Michigan Dental Association

This feature introduces Dr. Melanie Mayberry, the 2026-27 president of the Michigan Dental Association. An interview details her extensive background in private practice, DSOs, academia, and public health. Dr. Mayberry discusses the primary challenges facing dentists, specifically workforce gaps and flat reimbursement models. Her agenda for the upcoming year includes finalizing a new strategic plan, modernizing the Annual Session, and enhancing member engagement through mentorship programs for new graduates.

From Clicking To Committing: Psychological Distance And Persuasion In Online Animal Adoption Platforms To Enhance Shelter Visitation, David Goodweather

Graduate Theses and Dissertations (2019 - present)

Online animal shelter platforms have become a primary channel through which potential adopters view and evaluate adoptable animals, yet many users do not progress from online engagement to visiting a physical shelter. The dissertation examines how online pet viewing translates into intention to book a shelter visit by focusing on the roles of psychological distance and persuasive influence cues within a high-involvement decision context. Drawing on Construal Level Theory and persuasion research, a sequential process is proposed in which sustained interaction with pet profiles reduces distance-related abstraction, increasing receptivity to influence cues that facilitate movement from initial assessment to action. …

Connecting Work And Family Life: The Effects Of Family-Related Moderators On Idiosyncratic Deals Of Employees And Work Outcomes., Tanushree Chatterjee

Open Access Theses & Dissertations

Idiosyncratic deals (i-deals), which are customized work arrangements negotiated between employees and their organizations, have been increasingly recognized as a strategic mechanism for addressing the heterogeneous needs of today's diverse workforce. However, existing research has largely overlooked the role of employees' family backgrounds as a moderating context that shapes their effectiveness. Drawing on work-life border theory (Clark, 2000) and conservation of resources theory (Hobfoll, 1989), the study tests whether work-family conflict and work-family enrichment mediate the downstream effects of i-deals on turnover intentions and job performance through the moderation of four family-related characteristics (parent status, number of children, family support, …

May 2026 Endorsed Programs News, Reva Darling

The Journal of the Michigan Dental Association

This source details several MDA-endorsed services intended to improve practice efficiency and profitability. Key topics include selecting a fiduciary financial adviser, the regulatory requirements for surcharging credit cards to offset processing fees, and the cost-competitive benefits of the MDA Health Plan. It also promotes iCore solutions for Revenue Cycle Management, which automate insurance verification and billing to reduce administrative friction and enhance financial performance.

Biodiversity Risk And Firm Valuation: Regional Heterogeneity And Value-Chain Exposure In Global Capital Markets, Madelein Wentzel

Doctoral Dissertations (DBA)

This study examines whether biodiversity-related risks are priced in global equity markets and whether that pricing varies across regions, using a cross-sectional sample of more than 10,000 globally listed firms with biodiversity and financial data drawn from the fourth quarter of 2025. Consistent with a regional heterogeneity hypothesis, the results show that biodiversity risk is significantly negatively associated with firm valuation in developed markets such as the United States and OECD countries, while the relationship is weaker, insignificant, or even positive in certain emerging regions including Latin America and the Middle East and Africa. The analysis further distinguishes between value-chain …

From Reactive To Predictive: A Hybrid Trust-Mediated Adoption Framework For Data-Driven Maintenance In Distributed-Authority Aviation Environments, Dustin J. Foote

International Journal of Aviation, Aeronautics, and Aerospace

Modern aviation maintenance operates within increasingly data-intensive technological environments, yet the operational integration of predictive maintenance into routine decision-making remains inconsistent across sectors. Contemporary aircraft incorporate centralized maintenance computers and condition monitoring architectures capable of fault aggregation, exceedance capture, and trend-based data collection. Although prognostics and health management research continues to advance detection and prediction methods, implementation outcomes often depend on factors beyond analytical performance alone.

This paper examines predictive maintenance adoption in distributed-authority aviation environments and argues that constraints emerge less from sensing capability than from organizational structure, decision authority dispersion, and institutional trust dynamics. For purposes of analysis, …

A Strategic Audit Of Brown-Forman, Joshua Rossman, Carter Mann, Maris Grabill, Joe Meath, Gavin Pokorny

Honors Program: Senior Projects (Public)

Brown-Forman is a global spirits company with products sold in more than 170 countries. Known for brands such as Jack Daniel’s, Woodford Reserve, and Herradura, Brown-Forman’s history spans back over 150 years. Much of its success comes from thoughtful brand stewardship and a long-term approach to growth. The company operates in the highly competitive distilleries industry, where strong brand identity and premium positioning are key to performance.

This strategic audit reviews Brown-Forman’s development, leadership, business model, and guiding mission, as well as its external environment and internal capabilities. It also considers performance, competitive dynamics, business-level and corporate-level strategies, governance, and …

The New York Times: A Strategic Audit, Kaylee Campbell, Cassidy June, Keira Cummins, Tanner Maas, Alyssa Fjelstad

Honors Program: Senior Projects (Public)

The New York Times is a legacy newspaper that has navigated a great many changes since its founding in 1851. The company rose to success with its traditional print journalism, but has now transformed into a largely digital, subscription-based business model that provides subscribers with access to news, games, recipes, podcasts, product recommendations, and more. This provides an excellent foundation for a strategic audit to understand how one of the giants of a dying industry has not only managed to stay alive, but to thrive.

A PESTEL and Porter’s Five Forces analysis reveals that The New York Times operates in …

Netflix, Inc. Strategic Audit, Jadyn J. Koehler

Honors Program: Senior Projects (Public)

Netflix is a dominant company in the global entertainment industry. The company has changed the way people watch and interact with movies and shows. Netflix has over 300 million subscribers and operations in more than 190 countries. This strategic audit examines Netflix’s current situation, including its performance, governance structure, internal strengths, and external environment. This audit also examines some of the biggest problems, which include increased competition, higher content costs, and changes in consumer behavior. This analysis considers strategic alternatives and recommendations to support long-term growth. The goal of this report is to evaluate Netflix’s ability to maintain its competitive …

A Behavior Analytic Blueprint For Rapport-Building: Investigating The Key Elements For Success, Nelmar Jacinto Cruz

Theses and Dissertations

Rapport can be defined as a positive relationship between people built through specific actions. Building rapport can benefit organizations by improving performance and increasing work satisfaction. Despite these benefits, research on rapport remains scarce. Curry et al. (2019) completed the most recent rapport study and found that rapport-building led to increased productivity and discretionary effort. The present study replicated and extended Curry et al. (2019) and addressed three limitations of their research: the lack of a control group, the large disparity in time spent with the experimenter, and the rigidity of their rapport conversation script. The study was completed in …

What Happens When Leaders Don’T Live Up To The Ideal? How The Leadership Perception Gap Can Undermine Leader Development And Intentions, Julia Macgregor-Peralta

Theses and Dissertations

Despite decades of research on leadership development, we know surprisingly little about why capable, confident people choose not to pursue leadership. This study introduces the Leadership Perception Gap (LPG), a construct that captures discrepancies between ideal leader views and the leaders people actually observe, and tests whether those discrepancies reduce the desirability of leadership roles. LPG was assessed using latent congruence modeling (LCM) to compare ideal leader ratings with vignette-based leader evaluations. The vignettes manipulated leadership style (agentic, communal, balanced) and team composition (all-male, all-female, balanced). Participants were randomly assigned to one condition and evaluated their interest in joining the …

Impact Of Currency Volatility In The Automotive Import-Export Procurement, Adelaide De-Heer

Master of Public Administration for Senior Leadership

Automobile import and export trade is a global venture and thus affected by global issues including cross border issues and currency volatility. Since it is a major in the economic field, it is vital that some risks be evaded in the initial stages of this trade to ensure sustainability. As a result, this research paper aims to assess how currency volatility as a key procurement risk impacts this business and why it is important to understand these dynamics. Currency volatility significantly influences automobile import and export procurement by shaping cost structures, competitive positioning, and financial stability within the global automotive …

The Impact Of Covid-19 On Hispanic-Owned Quick-Lube Facilities In South-Central Texas: A Qualitative Study, Eric A. Galindo

Theses & Dissertations

Research Focus. The COVID-19 pandemic triggered a significant crisis for the quick-lube sector in 2020 and 2021. As nationwide shutdowns were implemented, restrictions on social gatherings and non-essential businesses led to a sharp decline in customer foot traffic. This downturn severely impacted quick lube services, which primarily depend on in-person visits for oil changes and maintenance services. Many quick-lube establishments faced unprecedented challenges, including reduced revenue, layoffs, and even permanent closures. As a result, the pandemic highlighted not only the vulnerabilities of the quick-lube industry but also the broader challenges faced by small businesses nationwide. Most research conducted in the …

Factors Influencing Patient Recall For Follow-Up In The Multi-Stage Deployment Of Medical Intelligent Screening Systems, Wenjie Chen

Dissertations and Theses Collection (Open Access)

With the deep integration of artificial intelligence (AI) technology in the healthcare sector, intelligent screening systems have achieved significant breakthroughs in predictive accuracy; however, they commonly face a management challenge in clinical implementation: accurate early warnings but limited patient recall. To address this ineffective technological empowerment issue in practice, this study proposes a theoretical framework featuringbidirectional interactions between "technological empowerment" and"relational empowerment" based on empowerment theory to systematicallyinvestigate the dynamic evolution mechanisms and boundary conditions of patient recall willingness under multi-stage, cross-departmental deployment of medical intelligent screening systems. Using a leading municipal hospital as the primary experimental setting, the study …

Unlocking Innovation: The Impact Of Psychological Safety, Organizational Structure, And Rigidity On The Pursuit Of Innovation Within The Firm, Robert Kyle Rudd

Theses and Dissertations

Innovation is often a competitive advantage generator, growth, and organizational success. However, there is relatively little empirical literature that describes how organizations may be designed such that employees also feel significant freedom to innovate. This dissertation investigates the role of psychological safety and organizational design conditions, perceived organizational structure and perceived organizational rigidity as joint predictors of perceived freedom to innovate (PFTI) of employees.

The quantitative, cross-sectional survey design was used to gather data of 425 full-time U.S.-based employees who were recruited through CloudResearch. Respondents undertook validated scales of psychological safety, perceived organizational structure, perceived organizational rigidity and perceived freedom …

A Systems Engineering-Based Method For Enabling Digital Transformation In A Binational Small Healthcare Enterprise, Manuel Adrian Alvarez Ramirez

Open Access Theses & Dissertations

The year 2020, often described as "the great accelerator" for emerging technologies, marked a period of significant transformation in lifestyles, work patterns, and business strategies. For instance, online meetings have become more convenient than in-person interactions, even with colleagues in neighboring offices. For small businesses, rapid regulatory and technological changes required swift adaptation, including the acquisition of new technologies, tools, and software to ensure survival. This transition also necessitated adopting indirect engagement, revising communication protocols, and digitally transforming information. Small and Medium-sized Enterprises (SMEs) in essential service sectors face also a fundamental paradox: their dependence on the skills, relationships, and …