Business Administration, Management, and Operations Commons^™

Shaping Strategy In The Digital Age: The Impact Of Consumer Electronic Word Of Mouth On Firm Strategic Emphasis, Brandon Holle, Hang T. Nguyen, Hieu V. Phan

Faculty Scholarship

This research explores how consumer electronic word of mouth (eWOM) influences a firm’s strategic emphasis, focusing on the distinct effects of positive and negative eWOM on value appropriation (e.g., advertising) versus value creation (e.g., R&D). Analyzing over 33 million social media posts covering 39 corporate brands from 2010 to 2020, the authors find that positive consumer eWOM influences firms to prioritize a strategic emphasis on value appropriation, while negative consumer eWOM is associated with a strategic emphasis on value creation. These effects are moderated by product category, market competition, and industry instability. Firms in hedonic categories have attenuated responses to …

2024-2025 Morehead State University Audit Report, Morehead State University. Accounting And Financial Services Office.

Morehead State University Audit Reports

2024-2025 Audit Report for Morehead State University.

Warring Identities: The Transition From Servicemember To Civilian Employee, Michael Beeson

Business Administration Dissertations - Archive

This dissertation explores the role that military service identity plays in the transition to civilian employment. While there is a large volume of research on both the servicemember transition out of the military and military service identity, this dissertation contributes to this literature by examining the intersection of military service identity and the transition to civilian employment. This dissertation is designed to examine the nature of the military identity as servicemembers separate from the military and transition to civilian employment using competing theoretical identity frameworks rooted in identity and social identity theories. First I conduct a survey study that examines …

Reliability Certification Of Supply Chain Networks Under Uncertain Failures And Demand, Ashish Chandra, Jong Gwang Kim

Faculty Publications – Management

In the dynamic and uncertain landscape of modern supply chains, a significant challenge for supply chain network (SCN) architects is ensuring that their designs consistently deliver reliable performance amidst variable traffic demands and unpredictable failures. This assurance is particularly difficult due to the exponential and potentially uncountable set of scenarios that must be considered for evaluation. In response to this challenge, we propose an optimization-theoretic framework to assess the performance of supply chain networks by incorporating flexible routing strategies amid system uncertainties. By modeling network failures and uncertain demand requirements, our methodology tackles the inherent intractability of these certification problems …

How Personalized Chatbots Win Customer Loyalty, Jaeha Lee, Dooyoung Choi

Educational Leadership & Workforce Development Faculty Publications

The study applies affordance theory to investigate how perceived personalization influences loyalty through cognitive, affective, and social drivers. Data was collected from 220 participants who watched a video of a chatbot interaction and then assessed their loyalty intentions. While all paths were significant between personalization and consumer’s willingness to stay, the effects of personalization on consumer’s willingness to recommend the retailers to others were slightly different. If companies aim to capitalize on word-of-mouth marketing, it will be better to prioritize cognitive and affective qualities of chatbot over social qualities, because the latter did not contribute significantly to word-of-mouth intentions about …

The Relationship Between Mental Health Disclosures, Employee Sentiments And Turnover Intention In The Workplace, Steve G. Winkel

Open Access Dissertations

Purpose. The purpose of this study is to examine the relationship between employees’ disclosure of mental health conditions in the workplace and these employees’ sentiments, feelings, and associated outcomes. Utilizing constructs of job satisfaction, affective commitment, normative commitment, motivation, and turnover intentions, the research aims to understand quantifiable differences in the employment experience between employees who disclose and do not disclose (non-disclosure) mental health conditions, as well as the mediating roles of human resources management (HRM), supervisors support, and employee authenticity. Through self-reported data detailing employees’ disclosure experiences, the research also aims to understand the disclosure conversation's specific impact …

Do Patients Who Receive Dexmedetomidine As An Adjunct To Spinal Anesthesia For Cesarean Delivery Achieve Longer Block Duration Compared To Those Who Receive Spinal Anesthesia With Local Anesthetic Alone?, Liana S. Garrison

Theses, Dissertations and Capstones

Problem Statement: Cesarean delivery is associated with significant postoperative pain, typically managed with spinal anesthesia using a local anesthetic. While opioids are often added as adjuncts, the addition of dexmedetomidine, an alpha-2 agonist, has emerged as a potential alternative that may enhance the efficacy of the spinal block in terms of pain management, potentially improving block duration and quality compared to local anesthetic alone.

Methodology: A literature review was conducted on the use of dexmedetomidine as an adjunct to spinal anesthesia for patients undergoing cesarean sections. Databases used for the search included PubMed, CINAHL Complete, and MEDLINE. The keywords used …

Balancing Profit And Principle: How Firms Navigate The Rise Of Authoritarianism, Spencer Fraseur

Business Administration Dissertations - Archive

The purpose of my dissertation is to contribute to the growing discussion on the intersection of totalitarianism and business practices, highlighting the need for leaders to navigate the seismic shifts in global commerce and make ethical decisions in an increasingly complex landscape. Specifically, it examines the decline of the Rules-Based International Order (RBIO) and Liberal International Order (LIO) as well as the rise of totalitarianism across the globe, and the challenges these trends pose for businesses and managers. The first study constructs a comprehensive framework delineating the diverse responses of businesses to authoritarian regimes, ranging from resistance to accommodation. This …

Rural Hospital Closure And Medicaid Expansion, Jason White

Theses, Dissertations and Capstones

Introduction: In the United States, hospitals in rural areas have been under financial pressure and have been closing at an increasing rate.  This reduces access to care for rural citizens.  The Affordable Care Act of 2010 was passed in order to increase access to medical care, partially through an optional expansion of Medicaid coverage to a larger percentage of the population.  As some states adopted the expansion and some states did not, an opportunity was created to examine the policy’s effect on rural hospital stability.

Purpose of the Study:  This study was designed to examine the effect of …

Attracting Secondary Public School Teachers Through Servant Leadership In South Carolina, Chetara Lee

Dissertations

This study investigated the impact servant leader administrators have on the recruitment of secondary public-school teachers in South Carolina. The purpose of this study was to identify effective servant leadership behaviors that align with teacher recruitment. This research sought to enhance the existing body of knowledge on servant leadership in education by offering a comprehensive understanding of how school leaders can recruit career changers as teachers by aligning their servant leadership behaviors with the motivations of prospective educators for transitioning into teaching.

This research assessed 16 secondary public-school teachers and 3 school district HR personnel employed within various school districts …

Applications Of Systems Thinking In Honors Education: The Justice Challenge, Rebecca C. Bott, Jonathan D. Kotinek, Timothy J. Nichols, Heidi Appel, Andrea Radasanu, Joy L. Hart

Honors in Practice Online Archive

Honors education has long been praised for its potential as a test bed for curricular innovation. A wide variety of high-impact practices have been employed to prepare honors students to think critically and tackle complex problems. Examination of the use of systems thinking within pedagogical practices in honors education is, however, nearly nonexistent in the literature. The authors present a brief introduction to systems thinking; review its use within honors curricula; and examine how a nationwide collaborative of honors educators equips students with systems thinking tools to learn about and engage with complex interdisciplinary problems. The authors characterize systems thinking …

Ally With Ai: An Icebreaker To Unlock Career Aspirations For Online Or Hybrid Organizational Behavior Cohorts, Jyro B. Triviño

Leadership and Strategy Faculty Publications

Modern organizational behavior classroom, which are increasing in size, diversity, and complexity, are shifting to online and hybrid learning environments, challenging the use of traditional icebreaker activities. This paper introduces a 15-minute icebreaker designed to address these issues while integrating the principles of Kolb's experiential learning theory and fostering social capital through peerr engagement in an online setting. By leveraging the availability of generative AI, students prompt a template code to unlock their career aspirations and stimulate social connections among their classmates. This provides an innovative teaching model for meeting the foundational icebreaker goal while serving a suitable tool for …

The Impact Of Artificial Intelligence On Staffing: A Qualitative Study Of Hr Professionals Across Industries, Batoul Bazzi

Senior Honors Theses and Projects

Artificial intelligence (AI) is increasingly being integrated into staffing and recruitment processes across industries. Organizations are using AI-powered tools to support tasks such as résumé screening, interview scheduling, candidate assessments, and data organization. While these technologies offer efficiency and consistency, they also raise important questions related to bias, fairness, privacy, and the continued role of human judgment in hiring decisions. The purpose of this study is to examine how AI is currently used in staffing practices and how organizational leaders perceive its benefits and limitations. This study employed a qualitative research design using semi-structured interviews with three business owners and …

Artificial Intelligence In Radiology, Olivia Sweeney

Theses, Dissertations and Capstones

Introduction: Artificial intelligence (AI) has increasingly transformed radiologic practice by improving diagnostic accuracy, streamlining workflows, and reducing interpretation errors. As AI integration has expanded across imaging modalities, questions have emerged regarding its effectiveness compared to traditional radiologist-only interpretation.

Purpose of Study: The purpose of this study has been to evaluate the impact of AI-assisted radiology on diagnostic accuracy, efficiency, and error reduction, while also assessing clinician perceptions of AI as a collaborative tool in imaging analysis.

Methodology: This qualitative study has used a systematic review of peer-reviewed literature published between 2015 and 2025, following PRISMA guidelines, combined with an interview …

Accelerating The Growth And Development Of Entrepreneurship Within The Neurodiverse Community, Donna Iucolano Ph.D., Jonathan Ali, Jason Schwartz, Christian Michaels

Business: Faculty Publications

This paper shares the results of student efforts in a Fall 2024 undergraduate Capstone course at Molloy University’s School of Business. During the 14-week semester, eight students worked in two teams to address an opportunity for Backyard Players & Friends (BYP), a nonprofit organization based in Rockville Centre (Long Island), New York dedicated to inclusivity for people 14+ years old. To help fulfill its mission, BYP ventured into retail by opening a boutique named Front Porch Market (FPM) in December 2022. FPM was the focus of a Capstone in Spring 2024, and those efforts led to this follow-up engagement. The …

Fast Training, Slow Learning: Accelerated Playback's Impact On Training Outcomes, Thomas M. Cavanagh, Christa Kiersch

Barowsky School of Business | Conference Presenations

Speeding up multimedia training materials can boost efficiency but may hinder learning. This study proposes and validates a model where faster playback reduces learning outcomes, partly due to increased cognitive load. The findings illustrate how playback speed impacts learning, informing decisions on efficiency-effectiveness tradeoffs in training design. The research also unexpectedly reveals a novel method to manipulate extraneous cognitive load. These insights help organizations optimize training strategies, balancing the need for efficiency with effective learning outcomes.

Harnessing Generative Ai To Enhance Research Processes, Thomas M. Cavanagh, Christa Kiersch

Barowsky School of Business | Conference Presenations

This workshop targets capabilities related to using generative AI to streamline the research process. First, attendees will learn best practices for prompting AI. Next, attendees will work in groups to apply those best practices to specific research scenarios: performing a literature review, scoring open-ended survey responses, and writing code for statistical analyses. Finally, attendees will discuss the ethical implications of using AI for research. This tutorial is designed for academics and practitioners who want to begin using or level up their use of AI in research.

The Role Of Intangible Assets In Shaping Firm Value, Feng Dong, John Doukas

Finance Faculty Publications

This study introduces a new metric to evaluate a firm's intangible asset intensity, focusing on its ability to generate revenue from nonphysical assets. It finds a strong positive correlation between firm performance and both internally generated and externally acquired intangible assets. Firms with high intangible intensity outperform peers by 3% annually. The oversight of intangible assets is identified as a factor in value stocks' underperformance. Rigorous tests, including endogeneity checks, confirm these firms exhibit superior accounting quality, labour investment efficiency and acquisition returns. A framework highlights how managerial attributes enhance firm value through decision-making.

Exploring Leadership Through The Lenses Of Psychological Safety: Experiences From The Warehousing Industry, Francis V. Manigault

Dissertations

This qualitative phenomenological study explored how psychological safety is experienced and sustained in warehouse environments, particularly through leadership practices. The research focused on five central questions regarding how psychological safety is defined, the barriers to sustaining it, and the specific leadership behaviors that influence employee voice and workplace culture. Seven participants from warehousing operations across the southeastern United States were selected through purposive sampling. These individuals held leadership positions and had firsthand experience with efforts to promote psychological safety. Semi-structured interviews were conducted, and data were analyzed thematically using Colaizzi’s method. The study found that psychological safety in warehouse settings …

A Phenomenological Study Of Success Despite Barriers: How Leaders With Disabilities Experience Supervisory Leadership Through The Lens Of Adaptive Leadership, Ashley Oberlander Townsend

Dissertations

People with disabilities experience unemployment and underemployment more frequently than those without disabilities and encounter obstacles to becoming supervisory leaders (Harlan & Robert, 1998; Krzeminska et al., 2019; Roberson et al., 2021). The American workforce is significantly impacted by this problem, as more than one in four people have a disability (Centers for Disease Control and Prevention, 2024). This hermeneutic phenomenological research utilized interviews to collect data from three participants to answer the research question to explore the problem: what are leaders with disabilities’ lived experiences in overcoming barriers to achieving supervisory roles using an adaptive leadership lens? The research …

Balancing Burnout, Quiet Quitting, And Cognitive Turnover: The Quiet Revolution Of Gen Z Workers, Mohammed M. Nour

Information Systems & Operations Management Dissertations - Archive

This study investigates the phenomenon of quiet quitting and turnover intention among working Generation Z students in the U.S. and Taiwan. Using the cross-sectional study design, data were collected from over 500 participants from the U.S. and 69 from Taiwan. This study uses Structural Equation Modeling (SEM) and multiple regression to examine the predictive power of key workplace factors— emotional exhaustion, supervisory support, incentives, job satisfaction, and workplace environment—on both employee disengagement and turnover intention.

The results show that emotional exhaustion has a notable mediating effect in the relationship between job satisfaction and quiet quitting, and between supervisor support and …

Worknest: Balancing Focus And Life For Remote Workers, Adil Chaqra

Bakerman Student Research Awards

Many people now work from home or flexible spaces so which makes it really difficult to separate work from personal life. This often leads to overworking, distractions, burnout, and poor focus so remote workers struggle with interruptions/ irregular breaks, and feeling mentally stuck in work mode even after hours. The proposed solution, WorkNest, is a suite of connected tools including a desktop app, mobile app, and wristband that help remote workers track their focus time and manage breaks interruptions, and stay aware of their worklife balance by combining reminders and simple visual summaries along with some nonintrusive cues, WorkNest supports …

Talent Management – Bibliometric Analysis, Marcin Żemigała

Studia i Materiały Wydział Zarządzania Uniwersytet Warszawski

Purpose: The aim of this article is to identify the main trends in talent management research. This primarily concerns trends in talent management research over time, across various scientific disciplines, and the identification of leading academic centres, countries, and key publications in the field.

Design/methodology/approach: The main research question is: What are the main trends in academic research on talent management over time? Bibliometric methods were used for the analysis, and the dataset was retrieved from the academic bibliographic database Scopus. The dataset consisted of 1,571 records of academic articles (including reviews and conference papers) in English from …

Introducing Sustainable Development Goals In College Curricula: A Way Forward, Christy Ashley, Jason D. Oliver, Hillary Leonard

Markets, Globalization & Development Review

The commentary proposes a blueprint to help guide curriculum innovations, partnerships, and teaching interventions that incorporate the United Nations sustainable development goals (SDGs) into the curriculum. It suggests the utilization of AACSB’s Societal Impact Canvas with Ancona et al.’s (2007) Leadership Capabilities (Sensemaking, Relating, Visioning, Inventing) to provide a blueprint for mission-aligned SDG integration at a local level. It provides an illustrative example from the University of Rhode Island (USA), where the focus is on the Blue Economy. It aims to provide practical guidance for how a college or university can efficiently organize to gain stakeholder input that helps enhance …

Board Attributes, Firm Performance, And The Moderating Role Of National Culture: A Meta-Analysis, Matthew Farrell, Chris H. Willis, Nathapon Siangchokyoo, Ryan L. Klinger, Jamil Kreugel, Hami Usta, Timiry R. Tian, Ying Thaviphoke, Samuel Wilson

Business

The impact of board structures on firm performance remains a contentious governance topic with competing theoretical paradigms and inconclusive empirical support. Scholars propose that national culture could reconcile contradictory evidence; yet, argumentation is fragmented and direct tests are rare. We meta-analyzed 513 samples across 54 countries to examine relationships between board structures (i.e., board size, board independence, and CEO duality) and firm performance. We model national culture, using Hofstede's six cultural dimensions, as moderators to test whether these relationships align with agency or stewardship theory across different cultural settings.

Consumer Buying Behaviour Towards Organic Food In Sri Lanka: Imports From Australia, Nalaka Kaushayla Mohotti

Theses

The Australian organic agriculture industry is thriving, with 9.9% of its agricultural land certified organic and production concentrated in fruit, vegetables, meat, and dairy, collectively valued at over AUD 2 billion. At the same time, South Asia, including Sri Lanka, is experiencing significant growth in organic agriculture markets. In 1994, Chronic Kidney Disease of unknown etiology (CKDu) was discovered among Sri Lankan paddy farmers. Research in 2012 linked it to hard water, pesticides, and heavy metals, triggering a pesticide ban and the ‘A Pesticides Free Nation’ program. This study analyses consumer buying behaviour for organic food in Sri Lanka, focusing …

Echoes Of The Past: The Long-Lasting Effects Of Entrepreneurs' Generational Imprints On Value-Creation Models, Ileana Maldonado-Bautista, Paul Sanchez-Ruiz, Annaleena Parhankangas, Karen Watkins

Management Faculty Publications

We draw from theories of generations and imprinting to introduce an alternative conceptualization of the effects of age on entrepreneurship—namely, entrepreneurs' generational imprints. We theorize how imprinted characteristics of entrepreneurs from a conservative generation (vs. a progressive generation) are positively (negatively) associated with higher levels of financial returns and negatively (positively) associated with higher engagement in corporate social responsibility. In two studies in the Mexican context, we find that entrepreneurs from a conservative generation create more financial value than social value, while entrepreneurs from a progressive generation create more social value than financial value. We also explore the intervening …

Dominance Of Leading Business Schools In Top Journals: Insights For Increasing Institutional Representation, Rodrigo Romero-Silva, Erika Marsillac, Sander De Leeuw

Information Technology & Decision Sciences Faculty Publications

The competitive push for business schools to publish in prestigious journals has resulted in a disproportionate number of papers in prestigious Management and Operations Research/Management Science (OR/MS) journals coming from a select group of institutions. Our analysis shows the Matthew effect of prestigious journals favors established schools with 51.2% of papers in 18 Management ABS 4* journals and 61.3% of papers in 3 OR/MS ABS 4* journals involving authors from the 100 top business schools identified by the University of Texas at Dallas (UTD). Citation patterns are similarly concentrated among papers authored by scholars from UTD-listed business schools, with nearly …

2024-2025 Academic Year Annual Report, Collier Library

Collier Library and Information Services

No abstract provided.

Trends In U.S. Health Care Bankruptcy: A 10-Year Retrospective, Amy Yarbrough Landry, Philip Cendoma, Kristine R. Hearld, J'Aime C. Jennings, Robert J. Landry Iii

Research, Publications & Creative Work

Background: In recent years, the United States (U.S.) healthcare system has faced financial challenges resulting from changing reimbursement models, fluctuations in sources of investment, and a global pandemic. These factors have resulted in an influx of bankruptcy filings among healthcare organizations. This study explores the number of healthcare organizations filing for bankruptcy as means to reorganize (Chapter 11) or liquidate assets (Chapter 7), and examines whether organizational size, defined by assets and liabilities, influences the success of reorganization. The research on bankruptcy among healthcare organizations has been limited to larger businesses including hospitals and nursing homes. This study investigates all …