Business Administration, Management, and Operations Commons^™

An Examination Of The Factors Determining Successful Implementation Of An Electronic Medical Record (Emr) System In A Regional Hospital, Mehrdad Motamed

Morehead State Theses and Dissertations

A Thesis Presented to the Faculty of the College of Business and Public Affairs Morehead State University in Partial Fulfillment of the Requirements for the Degree Master of Science by Mehrdad Motamed in July of 2014.

The Effect Of Loyalty Program Attributes On Customer’S Booking Choice, Sung Jun Joe

Open Access Theses

A loyalty program is commonly observed in our real world to establish and maintain a customer relationship. However, there is limited research information on the effect of loyalty program schemes on customers' choice in an online booking context. The current study summarized the awards currently offered by major hotels and online travel agencies (OTAs) and examined: 1) customers' preference toward attributes of the loyalty program, 2) within reward attributes, which contributes to an increase in consumers' booking choice, 3) which attributes make customers book on hotel websites rather than on OTA websites, and 4) the interaction between customer involvement and …

Retaliating Against Customer Interpersonal Injustice In A Singaporean Context: Moderating Roles Of Self-Efficacy And Social Support, Violet Ho, Naina Gupta

Management Faculty Publications

Few studies have examined the relationship between customer injustice and employees' retaliatory counterproductive behaviors toward customers, and those that have done so have been conducted in a Western setting. We extend these studies by examining the relationship in a Singaporean context where retaliatory behaviors by employees might be culturally constrained. While the previously established positive relationship between customer injustice and counterproductive behaviors was not replicated using peer-reported data from employees across two hotels in Singapore, we found that individuals' self-efficacy and perceived social support moderated it. Specifically, the injustice-to-counterproductive behaviors relationship was positive for individuals with high self-efficacy, and for …

Assessing Children's Programs In Country Clubs: A Case Of A Midwest Country Club In The United States, Xiaoying Song

Open Access Theses

Memberships in private clubs have been declining over the past several years due principally to economic downturns, the overbuilding of golf courses, and aging members. Several suggestions have been implemented to solve the problem, but without any positive effect. Recent studies have indicated that emphasizing family and developing children's programs could be the answer. However, issues related to children's programs in this setting have received limited research attention. This study develops an evaluation process to measure the performance of children's programs in country club settings. A mixed-method case study approach was used to collect and analyze data from a Midwest …

The Use Of Business Intelligence Techniques In Supply Chain Performance, Jue Gu

Open Access Theses

Who likes data? Businesses are always loyal data followers. Companies analyze various forms of data to maintain businesses and identify their current performance in different areas so they can find business opportunities to improve and obtain more market share in advance (Qrunfleh & Tarafdar, 2012). When Big Data comes to businesses, companies who can take advantage of data the best tend to regularly get more business and customers (Waller & Fawcett, 2013). Collecting, analyzing, and demonstrating data could be essential to a single business, a company's supply chain performance and its sustainability. As an intelligent data processing product in terms …

Online Teaching And Learning Project Management, Manouchehr Tabatabaei

Information Systems & Analytics: Faculty Publications

The number of project management courses in institutions of higher education is increasing to meet the high demand of effective project managers in organizations. Many institutions offer graduate degrees and certificates in project management. Therefore, more online courses in project management are offered in addition to the traditional mode of classroom setting. The purpose of this research is to present the challenges associated with teaching an online project management course, and discuss approaches to enhance learning. The need for a methodology is discussed and components of this methodology are identified for designing and delivering an effective online project management course. …

Initial Capabilities Documents: A 10-Year Retrospective Of Tools, Methodologies, And Best Practices, Bryan D. Main, Michael P. Kretser, Joshua Shearer, Darrin A. Ladd

Faculty Publications

The Joint Capabilities Integration and Development System (JCIDS) is 10 years old and ripe for review. A central output document of the JCIDS process is an Initial Capabilities Document (ICD) used by the Department of Defense to define gaps in a functional capability area and define new capabilities required. The research team analyzed 10 years of ICDs to identify methods and trends. The team found that several methodologies were favored and a convergence emerged in format and necessary content. Additionally, potential shortfalls in current best practices of interest to implementers and decision makers are identified. Guidelines and best practices are …

Key Findings: 2014 Atrs Global Airport Performance Benchmarking Project, Tae Hoon Oum, Sam Choo, Chunyan Yu

Publications

The ATRS Global Airport Benchmarking Project measures and compares the performance of several important aspects of airport operations: Productivity and efficiency, unit costs and cost competitiveness, financial results and airport charges. The report also examines the relationships between various performance measures and airport characteristics as well as management strategies in order to provide a better understanding of observed differences in airport performance. This report includes 200 airports and 26 airport groups of various sizes and ownership forms in Asia Pacific, Europe and North America. This presentation highlights key findings on efficiency and cost.

Playing To Win: Dynamics Of Teams That Innovate, Suzanne Piotrowski

Student Scholarship

Innovation is critical for establishing and maintaining competitive advantage for today's organizations. The majority of organizational innovation occurs within teams established for the specific purpose of creating novel products and services. Innovation team research to date has focused largely on top-level management teams instead of on the teams within the organization charged with the task of innovating. As organization leaders seek better ways to initiate, develop and sustain innovation capabilities within their organizations, research on such teams has grown. To date this research has attended to elements of creative, learning and other knowledge creation processes. In contrast, relatively little attention …

Is Earnings Guidance A Treacherous Servant?, Thomas A. King

Student Scholarship

In the wake of Enron-era scandals, some practitioners argue that earnings guidance ("management expects the firm to earn between $0.95 and $1.05 per share") invites dysfunctional behaviors as executives scramble to achieve previously announced targets. Guidance advocates counter that earnings forecasts simply reduce investor uncertainty. Quantitative analyses have not settled the matter. This qualitative study uses interviews of financial executives at 31 U.S. companies to explore how guidance influences managerial experiences. Primary findings are that executives fear credibility loss from reporting financial results that vary from guided estimates and that anxiety increases as guidance horizons stretch into the future and …

Duopolistic Competition Under Risk Aversion And Uncertainty, Michail Chronopoulos, Bert De Reyck, Afzal Siddiqui

Research Collection Lee Kong Chian School Of Business

A monopolist typically defers entry into an industry as both price uncertainty and the level of risk aversion increase. By contrast, the presence of a rival typically hastens entry under risk neutrality. Here, we examine these two opposing effects in a duopoly setting. We demonstrate that the value of a firm and its entry decision behave differently with risk aversion and uncertainty depending on the type of competition. Interestingly, if the leader’s role is defined endogenously, then higher uncertainty makes her relatively better off, whereas with the roles exogenously defined, the impact of uncertainty is ambiguous.

Three Essays On The Enterprise Strategy For Multinational Firms, Veselina Plamenova Vracheva

Theses and Dissertations in Business Administration

The enterprise strategy (ES) of the firm is the overarching organizational strategy which reflects the firm's degree of integration with society. It asks, "What do we stand for?" Very little is known about the ES; however, it is an important construct which can deepen our understanding of the stakeholder management process and the firm's long-term performance. Unlike much previous ES research, this three-essay dissertation examines both the nature of and the antecedents for ES in a cross-national setting.

The introductory essay offers a conceptual model describing the organizational identity orientation effects on the multinational enterprise's (MNE) ES. Additionally, it shows …

The Antecedents And Effects Of Strategic Caring: A Cross-National Empirical Study, Thomas Weber

Theses and Dissertations in Business Administration

This study develops a new construct, strategic caring, defined as actions taken by top managers within stakeholder relationships to improve the well-being of both the stakeholders and the firm. This construct is based on a review of the multidisciplinary caring literature from which a definition of individual caring was developed through content analysis, and then subjected to conceptual inferences to the organizational level of analysis. Strategic caring focuses on a broad set of firm stakeholders, and this stakeholder orientation suggests that a firm can take actions to improve the well-being of these many stakeholder groups and perform as well as, …

A Conceptualization And Empirical Examination Of The Effects Of Marketing Alignment On Franchising Relationships, Joseph Matthes

College of Business: Dissertations, Theses, and Student Research

Franchising is a widely utilized business format that continues to grow in popularity both domestically and abroad. Through the recruitment of franchisees as agents, franchisors are able to access additional resources and rapidly expand their networks. The marketing relationship between franchising partners presents unique opportunities and challenges due to this captive and codependent channel structure. In order to fill a gap in the literature and better understand franchisee-franchisor relationships, the author conceptualizes marketing alignment as being comprised of both agreement and cooperation across the dimensions of strategies, operations, and values. A conceptual model is developed that addresses the following research …

Manajemen Nyeri Pasien Rawat Jalan Pada Kasushernia Nukleus Pulposus Melalui Core Stability, Elsa Roselina, Safrin Arifin, Hermito Gidion

Jurnal Vokasi Indonesia

Herniated nucleus pulposus (HNP) is a situation where the annulus fibrosus along nucleus pulposus protruding into the spinal canal. HNP patients often complain of back pain radiating to the lower limbs, especially when bending activity. Rehabilitation programs do to help reduce the pain. The aim of this research knew which treatment was more effective among William's Flexion compared to Core Stability in reducing pain for HNP patients. This study used a double-blind experimental design with an alpha value of 5%. The study was conducted at the Clinic “X”. Sample was 18 patients with medical diagnoses HNP undergoing therapy from September …

Pembentukan Keahlian Kejuruan Di Industri Peralatan, Padang Wicaksono, Lionel Priyadi, Oscar Vitriano

Jurnal Vokasi Indonesia

After 1998 financial crisis, the growth of Indonesian manufactures sector had been dominated by the technology intensive- tools and machinery sub sector. The development of tools and machinery sub-sector should have increased the demand for skilled and specific labors namely vocational high school (VHS) graduates. Nevertheless, the VHS graduates’ roles had relatively been reduced. Despite they have better opportunities to develop their career in the long term, they are less likely to achieve supervisory or higher career level because the diploma or undergraduates workers most likely occupy the level. One of the main factors behind their lower career level prospects …

Perhitungan Biaya Normal Program Pensiunusia Normal Dengan Metode Entry Age Normal (Percent Dollar), Fia Fridayanti Adam

Jurnal Vokasi Indonesia

No abstract provided.

Analisa Faktor-Faktor Penentu Budgetary Slack Pada Lembaga Swadaya Masyarakat (Studi Empiris Dengan Menggunakan Structuralequation Modeling), Maria Eurelia Wayan

Jurnal Vokasi Indonesia

This study aims to examine the determinants of budgetary slack on NGOs. Tests performed by using Structural Equation Modeling (SEM). This study found evidence that factors budgetary participation, accountability demands, information asymmetry, and the behavior of individual NGOs affect budgetary slack. Also found a correlation between budgetary participation, accountability demands, information asymmetry and the behavior of individual NGOs. This study uses a survey with 210 respondents of the unit of analysis is the individual directors and managers of NGOs.

Pengaruh Traksi Manual Cervical Terhadap Nyeri Leher Akibat Disc Migration, Safrin Arifin

Jurnal Vokasi Indonesia

No abstract provided.

Studi Awal Perumusan Indikator Evaluasi Strategikomunikasi Pemasaran 12 Destinasi Wisata Di Jakarta Utara, Sri Rahayu, Endang Setiowati, Amelita Lusia, Diaz Pranita, Priyanto Priyanto, Rahmi Setiawati, Devi Rahmawati

Jurnal Vokasi Indonesia

No abstract provided.

A Survey Of Faculty Mentoring Programs In Aacsb School Of Business, Bruce C. Raymond, Vijay R. Kannan

Management Faculty Publications

The human resources management literature offers considerable evidence that mentoring programs can positively influence a variety of measures of both individual and organizational performance. This study examines the use and effectiveness of faculty mentoring programs at business schools in the United States. A survey of 118 schools accredited by the Association for the Advancement of Collegiate Schools of Business found that mentoring programs are the exception rather than the rule. Moreover, many existing mentoring programs lack the strategic focus and structure that are critical to program success. Statistical results indicated that mentoring programs employing best practices achieved greater career and …

Aviation Managers’ Perspective On The Importance Of Education, Jason M. Newcomer, James W. Marion Jr, Matthew P. Earnhardt

International Journal of Aviation, Aeronautics, and Aerospace

The U.S. Department of Labor reported that working adults with at least a four-year college degree earned an annual average salary of $63,400 compared to the $24,300 salary of high school graduates with no college. The purpose of this quantitative non-experimental study was to survey managers in the U.S. aviation industry to describe their perspective on how education has impacted them. Following a robust review of the literature, we analyzed the responses from 103 managers’ and discovered that there is a significant association between degree importance and level of education among aviation managers that has application to professional practice. The …

Flipping The Lehman College Classroom A Library – Business Department Collaboration, Madeline Cohen, Jennifer Poggiali, Deborah Sanders

Publications and Research

No abstract provided.

Auto-Tuned Voices: Why Do We Distort The Pig Iron Tales, Russell W. Clayton, Gary Stark

Conference Papers in Published Proceedings

This interactive discussion will use the mis-telling of F. W.Taylor’s Pig Iron tales as a springboard for exploring the importance of management history and story- telling in our classrooms. Drawing from the research in story-telling pedagogy and thephilosophy of history we will further explore the criteria by which our historical talesshould be told.

Green Index: Integration Of Environmental Performance, Green Innovativeness And Financial Performance, Ilknur Mary Joy Nirmala Tekin

Dissertations and Theses

The integration of sustainability performance of companies is becoming increasingly important. The recent global requirements (i.e. the Kyoto Protocol) for significant reduction of the negative impact of companies on the environment over the next 6 years have been putting pressure on the companies, requiring them to lower the negative environmental impact of market performance. This requirement challenges the profitable growth of the companies' business functions, given the change needed for business operations to improve on their environmental impact.

In this dissertation a new corporate sustainability performance index, called: The Green Index, for measuring and assessing the integrated sustainability performance of …

The Rhetoric Of Corporate Identity: Corporate Social Responsibility, Creating Shared Value, And Globalization, Carolyn Day

USF Tampa Graduate Theses and Dissertations

In today's global political and media climate, the stakes are high for corporations, local or otherwise, to create and maintain an `ethical' perception of not only their daily business activities and how they can benefit society or protect the environment, but also their enduring characteristics or `corporate identity' (Conrad, 2011) for numerous, sometimes conflicting stakeholder audiences (Cheney, 1983). This dissertation examines how such forms of `socially responsible' corporate identities are created and maintained through the use of persuasive language. In particular it examines the role and implications of rhetoric within the contexts of Corporate Social Responsibility (CSR), as well as …

Essays On Corporate Finance, Hari Prasad Adhikari

USF Tampa Graduate Theses and Dissertations

We compare acquisition activity, method of payment choice, and the long-run value implications of acquisitions by newly public single-class and dual-class US companies. Our results show that dual-class IPO firms make relatively more acquisitions in innovative industries and are less likely to pay with stock as compared to single-class IPO firms. We provide evidence that the reluctance of dual-class firms to pay with stock is not related to the insiders' cash-flow rights but it is significantly positively related to the insiders' voting rights and wedge between the insiders' voting rights and cash-flow rights. We also find that acquiring dual-class IPOs …

2014-06-05, Morehead State Board Of Regents

Morehead State Board of Regents Agenda Books and Meeting Minutes

No abstract provided.

The Magic Of (A)Ffective Management, Ryan Weir

Charleston Library Conference

(A)ffective management is a people-first approach to managing employees. After all, employees and supervisors are people first. No matter how hard any individual may try, inevitably the stress and strain of life outside of work can and will bleed through into the work environment. The (A)ffective and effective manager understands this and incorporates this understanding into how he/she interacts with superiors and subordinates in the work environment on a daily basis. This article offers strategies on how to be an (A)ffective manager.

Corporate Governance In Microfinance Institutions: Board Composition And The Ability To Face Institutional Voids, Subrata Chakrabarty, A. Erin Bass

Marketing and Management Faculty Publications

Manuscript Type: Empirical

Research Question/Issue: We utilize institutional theory to examine corporate governance in microfinance institutions (MFIs). Many MFIs operate at the bottom of the economic pyramid (BOP), which is usually agrarian, impoverished, and plagued with institutional voids. We investigate the link between the composition of the boards of MFIs and the ability of the MFIs to face institutional voids to ensure organizational viability.

Research Findings/Insights: We find that MFIs with boards that have more socio-economic expertise and female representation are better able to lower the MFI’s costs of operating at the BOP. However, this relationship weakens when the effectiveness …