Business Administration, Management, and Operations Commons^™

Ham-Tmc Library Strategic Plan - Fy 2013-16, Houston Academy Of Medicine-Texas Medical Center Library

Strategic Plans

No abstract provided.

Building Social Capital Through Events: Some Insights From The Gathering, Ziene Mottiar, Bernadette Quinn, Theresa Ryan

Conference papers

No abstract provided.

Lean Distribution Concept, Constructs And Practices, Amr Mahfouz, Amr Arisha

Conference papers

In today’s competitive market, applying lean thinking provides supply chain with the ability to produce and deliver products in a timely and cost effective manner. To date, little research addressed lean distribution concept as an effective approach for improving supply chains. This caused a level of ambiguity regarding the concept’s dimensional structure and its practices. This paper aims to explore the antecedents of lean distribution concept and identify its constructs and practices using a data driven analytical approach (i.e. exploratory factor analysis). Findings show that enhancing communication with customers, optimising transportation activity, people participating in problem-solving procedures and increasing the …

Medicare, Medicaid And The Health Status Of Individuals In Washington State, Usa, Ngoc (Lisa) Nguyen

EWU Masters Thesis Collection

"This paper investigated the effect of having Medicare and Medicaid coverage upon the health status of individuals in Washington, United States. A representative data set of more than 3,000 individuals from the state of Washington was utilized to address this relationship. The findings showed that the type of insurance coverage plays an important role in explaining the health status of individuals in the Washington. The results suggested that having Medicare and Medicaid coverage are positively associated with higher health status for individuals in Washington. Those individuals with Medicare and Medicaid coverage tend to be having better health status than those …

Book Review Of Management: A Faith-Based Perspective, By Michael E. Cafferky, Annetta M. Gibson, Charles H. Tidwell Jr.

Faculty Publications

No abstract provided.

The Institutional-Professoriate Tension: Scholarship Identity And Academic Alignment That Impact Scholars' Productivity And Well-Being, Milagros Pereyra-Rojas

Student Scholarship

Scholars and institutions alike are concerned with academic productivity. Scholars not only further knowledge in their professional fields, they also bring visibility and prestige to themselves and their institutions, which in turn attracts research grants and more qualified faculty and graduate students. Many studies have been done on scholar productivity; however, most of them focus on individual factors such as gender, marital status, and psychological characteristics rather than intrinsic academic factors such as scholars' academic values, institutional expectations and academic alignment between the scholar and the institution. In this study, we developed measures for the different kinds of scholarship based …

Change And Discomfort In Academia: How Far Should We Stretch In Our Readiness For Change?, Laurie A. Branch

Student Scholarship

Employee attitudes and their effect on successful implementation of organizational changes continue to engross researchers and practitioners alike. In this study, we investigated the significance and nature of discomfort as it affects readiness for change in business school settings. This choice of context is deliberate. There is a strong push for change in business schools to align with market needs and there are high levels of individual and collective efficacy. Our findings indicate discomfort as a mediator explains significantly more variation in readiness than is explained by perceived collective efficacy. Surprisingly, we found that some forms of discomfort such as …

The Implications Of Solvency Ii To Insurance Companies, Lu Wang

Theses and Dissertations

Solvency II is a new regulatory standard for European insurance companies. It aims to establish a revised set of capital requirements and risk management standards that will replace the current solvency requirements within the European Union market and will take effect in 2014. The directive will impact companies located in countries beyond the European Union.

A Management Dashboard Model For Supply Chain Cost Estimations, Brad Masters

Business Administration Dissertations - Archive

As many organizations are unable to alter existing accounting systems for an Activity Based-type costing requirement, a "Dashboard" Costing Model is proposed. The model will 1) empirically verify management assumptions regarding actual Supply Chain costs, 2) satisfy management's objectives for acceptable accuracy and simplicity and 3) contribute to the current body of research by providing alternative methods of estimating Supply Chain costs within the Transaction Cost Economics framework. Future studies can expand upon this costing methodology, and test its applicability with other organizations in other industries for accuracy improvement and refinement.

Empathy During Times Of Crisis And Corporate Reputation, Ann T. Gallagher

Communication & Leadership Dissertations and Theses

How an organization responds to victims is central to crisis communication management and protecting organizational reputation. While there is significant literature about best practices for crisis response, one area which has not been explored is the relationship of empathic communication and corporate reputation during times of conflict. This study examined this relationship through a study of the British Petroleum Gulf Oil crisis of 2010. The qualitative study used focus groups with working professionals and personal interviews with communication experts. The research is grounded in Coombs’ (1998) Situational Crisis Communication Theory (SCCT), and Benoit’s (1977) image restoration theory, which is used …

Examining The Influence Of National And Organizational Culture On Performance Evaluation And Recognition Structures In A Multinational Organization, Katie Bliven

Communication & Leadership Dissertations and Theses

This study examines how well organizational culture functions as a mechanism to support diversity and respect for employees’ national culture in a multinational organization. Hofstede’s theory of cultural dimensions and Ting-Toomey’s face negotiation theory provide a framework for understanding the needs and expectations of individual employees regarding performance evaluation and recognition from leaders for culture-specific skill sets. The study was conducted at a multinational call center located in Ireland, where employees negotiate the collection of negative balances for online payment accounts belonging to customers in the EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) regions of the world. …

Servant-Leadership And Re-Establishment Of Organization Culture After Crisis, Reese Dayle Cooper

Communication & Leadership Dissertations and Theses

Organizations create a base for culture through the language in mission, vision, and value statements (Deetz, 1995). Organization culture is then shaped and molded by organization members (Deetz, 1995). As a result, members form organization identities (Mead, 1934). Identities are fluid and constantly being negotiated (Stewart, Zediker, & Witteborn, 2009, p. 82). At any moment, organizations can face crisis. During the crisis, identities are threatened and organization culture becomes unstable (Beer & Steif, 1997; Sen, 2006). Stabilizing organization culture is important to the long-term success of an organization and to the long-term success of individuals. This study uses a case …

Getting Thrown Under The Bus: The Impact Of Destructive Narcissistic Management On Group Sensemaking, Russell Allen Royston

Communication & Leadership Dissertations and Theses

Despite the vast research and scholarship on leaders with narcissistic traits and tendencies, little research has focused on the impact these leaders have on group communication. This thesis uses an ethnographic research methodology to explore a group under destructive narcissistic management. Karl Weick’s (1995) theory of organizational sensemaking is used to examine the affected group’s communication. The study was conducted from a phenomenological perspective of the group’s lived experience. Kierkegaard’s theory of communication is also applied to learn how the group made sense of was happening to them during a period of substantial change (Anderson, 1963). The results show that …

Finding Practical Knowledge In Entrepreneurship, Edward Mcmullan, Thomas Kenworthy

Management and Marketing Faculty Publications

Research in the pre-paradigmatic, applied scientific field of entrepreneurship is characterized mainly as exploratory. This article advocates for a considerable shift toward a more effective applied research agenda. An applied research program is proposed based on modifications to a Lakatosian research program. The agenda extends beyond typical calls for more replication work to include a focus on practical outcomes, practical significance, and surprising findings among other things. The intent is to produce substantially more practical knowledge—knowledge that is useful to entrepreneurs, policy makers, educators, and scholars.

Take It Back: Dynamic Consumer Goals In Retail Customer Service Transactions, Courtney Droms

Scholarship and Professional Work - Business

Product returns and exchanges are an important part of a consumer’s postpurchase decision-making process and have economic and psychological consequences. Based primarily on a participant observation research, a conceptual model is developed that portrays two distinct process paths that occur during return transactions. The analysis incorporates previous research regarding goal-directed behavior and role and script theories in understanding the complexity of a return transaction. Consumers are identified as having both economic and social goals, and the change catalysts promoting shifts in goal focus as well as the interplay between these goals are represented in the model.

M-Commerce Development In Developing Country: Users’ Perspective, Hongjiang Xu

Scholarship and Professional Work - Business

M-commerce (mobile commerce) is growing increasingly popular, and China has a huge potential to develop m-commerce technology. This study focuses on users' perspectives of m-commerce development in China. The development of m-commerce was measured by the extent of m-commerce businesses adopting business intelligence. A research framework was developed for users' perceptions on m-commerce development, survey questionnaires were used to collect data, and ANOVA was used for data analysis.

Untangling The Relationship Between New Venture Internationalization And Performance, Stephanie A. Fernhaber

Scholarship and Professional Work - Business

To help untangle the inconsistency in prior performance studies for new venture internationalization, the dynamic capabilities perspective is revisited to consider whether the relationship is more complex than previously assumed. While internationalization requires the reconfiguration of routines and resources, survivability is argued to peak at moderate levels of internationalization where the associated resources and risk is balanced between local and foreign markets. In contrast, sales growth is suggested to peak at either low or high levels of internationalization where a singular market focus and set of capabilities is being exploited. The results confirm that the level of new venture internationalization …

Beating Competitors To International Markets: The Value Of Geographically Balanced Networks For Innovation, Pankaj C. Patel, Stephanie A. Fernhaber, Patricia P. Mcdougall-Covin, Robert P. Van Der Have

Scholarship and Professional Work - Business

Being able to launch new products internationally is critical for technology-based ventures to recoup the high costs of R&D and to exploit their innovations fully. Despite the widely recognized importance of networks within the innovation development process, there appear to be contrasting viewpoints as to whether local or foreign network partners contribute more in the race to internationalize. Drawing on the theoretical underpinnings of comparative advantage, we propose and empirically confirm that ventures pursuing a balance of local and foreign network connections for the development of an innovation are able to bring the product more rapidly into the international marketplace. …

Lean Distribution Assessment Using An Integrated Model Of Value Stream Mapping And Simulation, Amr Mahfouz, Amr Arisha

Conference papers

Distribution is a critical component that maintains the efficiency, flexibility, and reliability of any supply chain. Given the limited financial and physical resources of today’s businesses, distribution enterprises have begun to embrace the far-reaching value of lean paradigm. Value Stream Mapping (VSM) is prescribed as a part of the lean implementation portfolio of tools. It is applied to map material and information flows seeking to identify company’s waste and non-value added activities. Integrating simulation with VSM introduces a whole new dimension for lean implementation and assessment processes. This paper shows a dynamic value stream mapping model using discrete event simulation …

An Integrative Lean Assessment Model For Distribution Centres., Amr Mahfouz, Laura Smith, Amr Arisha

Conference papers

It is hard to benefit fully from lean manufacturing without having an efficient distribution centre. Applying lean distribution concept helps to reduce distribution centres waste while maintains customer service level high. The purpose of this study is to develop a lean assessment model that enables distribution managers to measure and improve the leanness levels of their companies. A data driven analytical approach (i.e. factor analysis) is used to assess leanness quantitatively. A lean index score is calculated to benchmark the leanness level of four distribution companies based in Ireland and UK. Results recommend that special attention should be taken on …

The Effect Of Online Customer Reviews On Customer's Perceived Risk Associated With Online Leisure Hotel Booking, Biwei Yang

Open Access Theses

As online shopping is widely used in the hospitality industry, research in this field constantly strives to understand the customer behavior in online purchasing activities. Online customer reviews (OCRs) and perceived risk have been extensively evaluated in previous studies in related with online purchasing. In spite of the large body of work on the topic of OCRs effect on consumer behavior, it is still unclear that how OCRs affect the decision process of the consumers when they make online booking. Due to the intangibility of hospitality or tourism product and the nature of online booking, risk perception is considered as …

The Effects Of Cooperative Training Method On The Performance Of Confucian Heritage Culture Employees In Food Service Industry, Shuqian Zhang

Open Access Theses

The purpose of the present study was to investigate the effects of the cooperative training method on Confucian heritage culture employees in a college food service operation. An experiment was devised and carried out in food service setting in a large Midwestern university to test the effect of cooperative training on four variables, speed, self-efficacy, accuracy on setting an American formal table and satisfaction with training. Data were collected before and after the training from 23 subjects in the experimental group, and 22 subjects in the control group. Paired t test and two-sample t test were used to test the …

The Impact Of Nutrition Information Delivery Methods On Restaurant Consumers' Attitudes And Behavior, Jiaqi Zhu

Open Access Theses

Zhu, Jiaqi. M.S., Purdue University, December 2013. The Impact of Nutrition Information Delivery Methods on Restaurant Consumers' Attitudes and Behavior. Major Professors: Barbara A. Almanza, Carl A. Behnke.

Obesity is a major public health threat. It not only creates challenges for those who are obese and overweight, but also brings an economic burden to the whole society. One important contributing factor for obesity is food eaten away from home, which accounts for more than 40% of American's food budget. Although chain quick-service restaurants are required by law to post calorie information on menus and menu boards, the efficacy of menu …

An Analysis Of Underlying Competencies And Computer And Information Technology Learning Objectives For Business Analysis, Ryan Thomas Quigley

Open Access Theses

This research examines whether the Computer and Information Technology (CIT) department at Purdue University should develop a business analyst concentration. The differences between system and business analysts, evolution of the business analyst profession, job demand and trends, and applicable model curricula were explored to support this research. Review of relevant literature regarding the topics suggested that a business analyst concentration should be developed. A gap analysis was performed to determine how well selected CIT courses address the skills and competencies required by today's business analysts. The primary finding, as a result of the analysis, was that CIT courses alone are …

The Impact Of Organizations' Collaboration Strategies And Alliance Network Positions On Invention Performance, Fethullah Caliskan

USF Tampa Graduate Theses and Dissertations

This research investigates the impact of organizations' collaboration strategies and network positional variables on invention performance. Organizations, particularly those pursuing a differentiation strategy, are motivated to introduce novel products and services in order to remain competitive. Thus, two questions of interest to such organizations regarding the network dynamics of the invention process are: 1) What kind of strategies allow them to attain superior invention results? 2) What is the most advantageous structural positioning in a collaborative network of innovators? Three independent studies attempt to find answers to these questions by using three complementary study approaches.

In the first study, in …

Fraud Prevention And Employee Rationalization In New York State Public Schools, Kathleen M. Slezak

Legacy Theses & Dissertations (2009 - 2024)

Prompted by frequent media reports of school fraud and a lack of relevant K-12 literature, this research study was designed to investigate current fraud prevention practices in public school districts in New York State. Using a "fraud triangle" model, an analysis of existing legislation and professional practice guidelines reveals that an integral element is being overlooked in current fraud prevention efforts, namely employee attitudes (more formally rationalization).

The Impact Of Ceo Duality On Firm Financial And Market Performance During The Period Of 2008 Through 2010 : A Period Of Financial Crisis, Samuel Eugene Ferrara

Legacy Theses & Dissertations (2009 - 2024)

ABSTRACT

Determinants Of Financial Restatement : Does The Ceo-Board Relationship And Ceo Compensation Influence The Risk Of Financial Restatement?, Kimberly A.M. Melinsky

Legacy Theses & Dissertations (2009 - 2024)

The cataclysmic business failures of the past decade clearly outline the necessity for effective governance research and policy. These failures have prompted prominent investors, politicians, and researchers to show an ever-increasing interest in corporate fraudulent activity and its relationship to executive compensation packages and the CEO-board relationship. Further research is needed to better understand these relationships, especially the relationship between governance mechanisms and their influence on financial restatement, an outcome of fraud. This study looks to answer that need by examining the CEO-board relationship, as well as CEO compensation components, the combined effects of CEO compensation and CEO-board relationship variables, …

Customer Service In Aviation Industry – An Exploratory Analysis Of Uae Airports, Aman Gupta, Mohammed Arif, Aled Williams

Decision Science and Analytics - Worldwide

Customer satisfaction is given top priority by all service-oriented industries. The civil aviation industry is no exception. The highly competitive global aviation arena causes various airlines to vie for the top position with lot of importance being given to the customer service. The aim of this study is to analyze the methods and tools used by the United Arab Emirates’ (UAE’s) federal government and the various local governments in the country to improve the customer satisfaction with regard to the aviation industry in the country. This paper develops a framework to assess customer service in the aviation sector in the …

Modeling Social Transmission Dynamics Of Unhealthy Behaviors For Evaluating Prevention And Treatment Interventions On Childhood Obesity, Leah M. Frerichs, Ozgur M. Araz, Terry T.-K. Huang

Department of Supply Chain Management and Analytics: Faculty Publications

Research evidence indicates that obesity has spread through social networks, but lever points for interventions based on overlapping networks are not well studied. The objective of our research was to construct and parameterize a system dynamics model of the social transmission of behaviors through adult and youth influence in order to explore hypotheses and identify plausible lever points for future childhood obesity intervention research. Our objectives were: (1) to assess the sensitivity of childhood overweight and obesity prevalence to peer and adult social transmission rates, and (2) to test the effect of combinations of prevention and treatment interventions on the …