Business Administration, Management, and Operations Commons^™

Investigating A Leadership Fix For A Suboptimal Mix: A Transformational Leadership Intervention For Teams With Incompatible Personalities, Marcus Daniel Weller

Wayne State University Dissertations

This study uses experimental methodology to examine transformational leadership as a buffering mechanism for problematic personality combinations. 118 German university students comprising 59 dyadic teams participated in a lab-based investigation to examine matched high levels of extraversion within dyadic teams. The presence of transformational leadership (TL) as opposed to a non-leadership intervention was investigated to examine the effects of TL on group members' task performance on both conjunctive and disjunctive tasks. To assess conjunctive task performance, participants performed an employee selection task, and to assess disjunctive task performance participants performed a NASA survival ranking task. Performance was measured against expert …

Crossing The Valley Of Death: A Multi-Sited, Multi-Level Ethnographic Study Of Growth Startups And Entrepreneurial Communities In Post-Industrial Detroit, Marlo Rencher

Wayne State University Dissertations

The intention of this research is to reveal the humanity of the startup experience for American growth companies. What is it about the growth entrepreneurship experience that has been hidden from view? Can we begin to articulate a holistic view of entrepreneurship--including those human universals and culture-bound particulars that must be successfully navigated?

This study is an ethnographic account of three Detroit-based entrepreneurial communities and the people within them. This research examines the sociocultural features of entrepreneurship on three levels. The first level of context for growth businesses to be studied is that of their entrepreneurial community. These communities have …

Satisfaction With Airline Service Quality: Familiarity Breeds Contempt, Tamilla Curtis, Dawna L. Rhoades, Blaise P. Waguespack Jr.

Management, Marketing and Operations - Daytona Beach

The objective of this study is to investigate frequency-of-flight issues and the differences between frequent and non-frequent flyers’ levels of satisfaction and the importance attributed to overall airline service quality and select attributes. The results indicate that the level of satisfaction with overall airline quality and select attributes decrease the more passengers fly. Conversely, the level of importance attributed to airline amenities increased with flight frequency. Perceptions of airline quality may vary between different nationalities and different socioeconomic groups. Differences between the short- and long-haul flights, as well as domestic and international services could also exist. Airline managers need to …

Aligning Strategy And Talent In Creative Professional Service Firms, Deirdre Mcquillan, Pamela Sharkey Scott, Vincent Mangematin

Articles

Purpose: Reliance on individual talent and motivation renders creative Professional Service Firms (PSFs) highly dependent on their ability to attract and mobilise the right individuals. This paper builds an integrated framework showing firstly how creative industry PSFs can differ in their strategy for growth, and secondly how these alternative strategies for growth can influence the firm’s approach to organising and the type of talent required. Design/methodology/approach: Findings are based on a series of interviews with managing directors, senior management and practitioners of architectural organisations in a single country, combined with an extensive literature review. Findings – Our framework illustrates how …

Effectiveness In Executive Decision-Making Bodies: The Role Of Conflict, Chris L. Day, Pilar Pazos

Engineering Management & Systems Engineering Faculty Publications

The theory and practice related to team processes such as communication, coordination, conflict, and their impact on team performance and effectiveness has been focused on principles applied to teams in general and to specific subsets of teams/situations. Executive decision-making bodies are a specialized subset of teams charged with managing strategic and enterprise-wide change typically consisting of talented team members who make decisions having a broad impact on the organizations they lead. Executive decision-making bodies have been largely unexplored in the team research literature. This study presents an in-depth review of prior research exploring the role of input factors and conflict …

The Effect Of Incubator Participation In Developed Market Direct Entry By Emerging Market Firms, Ebetuel Pallares-Venegas

Open Access Theses & Dissertations

Motivated by the increased resurgence of emerging markets, this dissertation draws from a milieu of academic disciplines and professional experiences to study a previously undocumented phenomenon. This study empirically measures the increase in emerging market firm (EMF) absorptive capacity obtained during their developed market entry by participating in incubators in the United States. This study lays out both a theoretical and an empirical model of product commercialization focusing on absorptive capacity and the moderating effect of incubator participation. The study employs a sample of high-technology firms from Mexico entering the United States during the time period from 2009 to 2011. …

Realizing Breakthrough Radical Innovations In Ce/It Industries, Shengfa Johnson Chuang

Student Scholarship

Whereas incremental innovation (II) involves minor changes to an existing product or service, radical innovation (RI) creates a new user experience by altering the cognitive ecosystem of products and creating new markets. Recent RI products such as Apple's iPhone, iPad, and iTunes and Amazon's Kindle have demonstrated the potentially salubrious effect of RI. However, technological uncertainty, business inexperience, and unknown customer preferences render RI a high-risk proposition. Accordingly, the innovation processes of RI and II are different: whereas II is widely studied through gate and structured process models, comparatively little is known about how to engage and manage RI. One …

Going Green: Paperless Technology And Feedback From The Classroom, Janna Arney, Irma S. Jones, Angela Wolf

Management Faculty Publications

The purpose of this study is to measure the following: student satisfaction with the paperless classroom; student satisfaction with paperless feedback; and costs savings as a result of the paperless classroom. Traditionally, software courses are paper-intensive because of the large amount of assignments being submitted for grading by students. In an effort to “go green,” this study is proposing the electronic submission of software assignments and electronic feedback by instructors using Blackboard’s virtual hard drive and USB flash drives. The response from students on their satisfaction with electronic submission and feedback of assignments was overwhelmingly positive. The study also resulted …

Creditor Rights And R&D Expenditures, Bruce Seifert, Halit Gonenc

Finance Faculty Publications

Manuscript Type: Empirical

Research Question?Issue: This study examines the impact of creditor rights on R&D intensity (R&D/total assets). We argue that managers in countries with strong creditor rights have more incentives to reduce cash flow risk and therefore limit expenditures on R&D more than managers located in countries with weak creditor rights.

Research Findings/Insights: Using a sample of over 21,000 firms from 41 countries, our research is one of the first to document that strong creditor rights are indeed associated with reduced R&D intensity. This negative relationship is observed in market‐based countries, but not in bank‐based countries. Moreover, the results …

Knowledge Management In Higher Education In Thailand, Surat Chumjit

Business Administration Dissertations - Archive

This study examines how knowledge management (KM) is applied to higher education in Thailand, and it will also examine whether higher education in Thailand is ready to combine KM with their educational missions in terms of teaching, research, administration, and strategic planning. Knowledge creation and social networking frameworks are used to help understand approaches that higher education institutions in Thailand have used with KM in their day to day operations. The qualitative method is used to explore and understand KM applications within four autonomous universities in Thailand. In-depth interviews were used in this study and the narrative method is used …

The Impact Of Institutional Arrangements On Educational Efficiency, Trevor Collier

Economics and Finance Faculty Publications

Per-pupil expenditures on education in the United States have grown immensely in recent decades, yet student achievement has been stagnant. An abundance of research has sought to solve this enigma, much of it centered on the incentive structure facing administrators. Some recent papers use TIMSS data to analyze the relationship between institutional arrangements—that typically do not vary within a single country—and student achievement. Similarly, we utilize TIMSS 1999 to determine if there is an indirect relationship between institutional arrangements and student achievement, via a relationship with school efficiency. Our results show that the specified link between institutional arrangements and student …

An Exploratory Investigation Into Voluntary Employee Turnover And Retention Practices In The Small Business Sector [Thesis], Olivia Gialuisi

Theses : Honours

This study addresses the question, what factors influence voluntary employee turnover in small businesses and how do owner-managers retain key employees? More specifically the study explores four research objectives: 1) the negative effects of voluntary turnover of key employees on small businesses; 2) common reasons why employees voluntarily leave small businesses; 3) characteristics of the small business that might enhance retention of employees; and 4) strategies that are employed to retain key employees. The current study employed an exploratory qualitative research design. Data was collected via semi-structured interviews with nine owner-managers and seven key employees from eleven Australian small businesses. …

Employee Perceptions Of Productivity: Virtual Workplace Location Vs.Working In The Office, Stephen Patrick Guida

Communication & Leadership Dissertations and Theses

This study focused on perceived productivity. The key question answered explored how the perception of one’s productivity when working in a virtual workplace setting compared to working in the office. A 24 question survey was given to 100 employees within a financial organization resulting in 46 total useable surveys to analyze. Findings revealed that workplace setting does not significantly affect an employee’s perception of productivity. The result supports the Coordinated Management of Meaning theory of interpersonal communication as presented by Pearce and Cronen (1989) because communication required of an employee to be productive within an organization is learned and constantly …

Communication Techniques: Promoting Corporate Social Responsibility, Laurie Beth Fried

Communication & Leadership Dissertations and Theses

Corporate Social Responsibility (CSR) is increasingly important for businesses and their stakeholders. Successful communication ofa companies' CSR program remains a huge challenge. It is important for business leaders to understand how to build customer awareness of CSR efforts, and identify the factors that positively impact customers' beliefs and purchasing behavior, and thus the bottom line. Research for this study was both quantitative and qualitative. The quantitative analysis utilized data from a recent e-mail customer survey conducted by a national retailer. Top CSR Communicators were identified and then a qualitative analysis was applied with in-depth employee interviews. The results revealed that …

What Impact Does Social Media Have On Knowledge Transfer?, Michael Walgren Showalter

Communication & Leadership Dissertations and Theses

Knowledge management and knowledge transfer is vital to the long-term success of any organization. Social media is connecting people in a way never before possible. Previous research has concluded that knowledge transfer is more likely to take place between individuals in an organization who have built a relationship with each other. In parallel, social media is compared to Roger‟s Diffusion of Innovations Theory and his Technology of Acceptance Model. This thesis contains the results of focus groups conducted with engineers from an international aerospace corporation and examines the likelihood of knowledge transfer taking place based on social media relationships. This …

Bridging The Gap Between Academic And Practical Crisis Response Strategy Using A Public Risk Perception Model, Kyle Davidson

Communication & Leadership Dissertations and Theses

As risk is inherent in any profitable or viable business, it can be assumed that at some point an organization may face a crisis stemming from known or unknown risks. As such, it is important for organizations to understand how to respond to crises. Crisis communication really has one simple goal in mind: to minimize the effects of the crisis on the organization’s reputation. William Benoit’s “Image Restoration Theory” and Timothy Coombs’ “Situational Crisis Communication Theory” set a framework for how organizations can respond successfully in crisis situations. Yet much of the contemporary academic theory fails to translate from academic …

The Reconciliation Of Personal-Corporate Identity Conflicts By Evangelical Christian Workers, Michael E. Anderson

Communication & Leadership Dissertations and Theses

Communication can be viewed as a negotiation of identity. In that negotiation it is inevitable that conflicts in identity will occur (Lederach, as cited in Stewart, 2006). When that conflict is between one’s personal identity and the corporate identity an organization asks, or even requires of that person, what processes are used to reconcile those differences? This question becomes even more salient in an organization utilizing a cultural style of organizational structure (Conrad & Poole, 2005). Cultural organizational structures are rooted in a belief that people, as emotional beings, need to feel connected to their work community. Understanding identity reconciliation …

The Role Of Communication And Listening In Leadership, Elinor Kay Van Engen

Communication & Leadership Dissertations and Theses

In our world today, leadership is important in many organizations. Leaders create the opportunity to develop relationships based on listening. Listening is a multidimensional construct that requires further integration within leadership studies. This study aimed to seek the validity of focusing on listening within the study of leadership. The research promotes the understanding of the verbal and nonverbal characteristics of the listening process that have the greatest ability to influence a person’s leadership potential, as well as examining what leadership characteristics can influence a person’s listening. Understanding these characteristics presents evidence that listening deserves the recognition to be studied as …

Creating A State-Wide Transfer Program For Engineering Technology And Technology Management Studies, Gregory Arbuckle, Mark Doggett

SEAS Faculty Publications

The primary purpose of the Western Kentucky Pipeline for 2+2+2 Engineering Technology and Technology Management (ET/TM) students program is to significantly increase degree production and workforce preparation in central and western Kentucky through the construction of a long-term sustainable, reproducible model bridging program of cooperation between Western Kentucky University (WKU), Murray State University (MSU) and the Kentucky Community and Technical College System (KCTCS). The program will significantly increase industrial and technology education opportunities, technology enrollment and two and four-year degree completion. Additionally, this project supports the Kentucky Council on Postsecondary Education’s (CPE) goal to double the overall number of undergraduate …

Through The Opposite End Of The Lens: Market Reactions To Corporate Venture Capital, Jay J. Janney

Management and Marketing Faculty Publications

No abstract provided.

Ancillary Service Capacity Optimization For Both Electric Power Suppliers And Independent System Operator, Lijian Chen, Dengfeng Sun, Guang Li

MIS/OM/DS Faculty Publications

Ancillary Services (AS) in electric power industry are critical to support the transmission of energy from generators to load demands while maintaining reliable operation of transmission systems in accordance with good utility practice. The ancillary services are procured by the independent system operator (ISO) through a process called the market clearing process which can be modeled by the partial equilibrium from the ends of ISO. There are two capacity optimization problems for both Market participants (MP) and Independent System Operator (ISO). For a market participant, the firm needs to determine the capacity allocation plan for various AS to pursue operating …

Irish Cios’ Influence On Technology Innovation And It-Business Alignment, Harvey Enns, Joseph J. Mcdonagh

MIS/OM/DS Faculty Publications

Technology is the driving force behind many of today’s new products, services, and cost-cutting measures. However, there are gaps in our understanding about how technological innovation is fostered and nurtured in organizations.

Part of the answer is to examine how Chief Information Officers (CIOs) exercise influence regarding technological innovation in organizations. This is particularly important since the CIO is the head of technology in organizations, an important source of technological innovation. This article draws on an established executive influence framework to demonstrate how Irish CIOs are able to solidify Information Technology’s (IT’s) contribution to technological innovation via relational means. Most …

Profiling Leaders: Using A Profiling Approach To Examine The Effects Of Multifactor Leadership On Follower Deviance, Kevin Thomas Wynne

Wayne State University Theses

Researchers are only beginning to understand how leadership types affect important organizational outcomes at the individual level. Specifically, as a leading theoretical model, multifactor leadership theory has been used as a framework to study various organizational phenomena. However, researchers have largely examined leadership types in isolation, failing to explicitly acknowledge that leaders can and often do enact varying levels of multiple leadership types. The current thesis suggests that leaders demonstrate a profile made up of different types of leadership and proposes four specific leader profiles. This thesis also aimed to determine the conditions under which leadership profile types affect follower …

Antecedents And Outcomes Of Workplace Engagement, Ariel Maya Lelchook

Wayne State University Dissertations

There has been a recent interest in positive organizational scholarship. Leadership stemming from a positive framework and employee engagement in the workplace have become of increasing interest to researchers and practitioners. Antecedents and outcomes of employee engagement were examined using a sample of 327 employees from retail organizations in the Midwest United States. The leadership styles of authentic, transformational, and transactional leadership were examined as antecedents of employee job engagement, beyond employees' psychological meaningfulness, safety, and availability. Engagement was examined as a mediator between the leadership constructs and employees' extra-role behaviors and work withdrawal behaviors. The results suggest employee job …

Facet Personality And Surface-Level Diversity As Team Mental Modelantecedents: Implications For Implicit Coordination, David Fisher, Suzanne Bell, James Belohlav, Erich Dierdorff,

College of Business Faculty and Staff Works

No abstract provided.

A Rasch Model Analysis Of Technology Usage In Minnesota Hospitals, John Olson, James Belohlav, Lori Cook

College of Business Faculty and Staff Works

No abstract provided.

Education And Ecotourism: A Framework And Analysis Of Education In Ecolodges In Costa Rica And Panama, Gregory E. Osland, Robert D. Mackoy

Scholarship and Professional Work - Business

Education of tourists at nature-based lodges is an important but under-researched component of ecotourism. This paper proposes a framework that identifies and develops a typology of possible educational goals and activities in an ecotourism context. Using data from interviews and participant observation at fourteen leading ecolodges in Costa Rica and Panama, the paper describes, classifies and compares educational efforts directed toward ecolodge guests, with a particular emphasis on the role of nature guides in the educational process. Relationships among several educational goals, tourists' satisfaction, and views of the performance of nature guides are uncovered and explicated. Multiple managerial implications and …

How Do Young Firms Manage Product Portfolio Complexity? The Role Of Absorptive Capacity And Ambidexterity, Stephanie A. Fernhaber, Pankaj C. Patel

Scholarship and Professional Work - Business

Building a complex portfolio of products can be beneficial for young firms due to increased sales growth and competitiveness. Yet, the benefits from product portfolio complexity (PPC) are often outweighed by rising costs, leading to an inverted U-shaped relationship between PPC and performance. Recent research has called for an increased understanding of how firms are able to better manage higher levels of PPC. We suggest that absorptive capacity and ambidexterity are vital to enhancing the benefits and mitigating the costs of increasing PPC. Using a sample of 215 young high technology firms, we find support for positive moderating effects of …

Transformational Leadership In China: The Role Of Trust And Harmony, Wai Kwan (Elaine) Lau

Management Faculty Research

Transformational leadership attracted a significant amount of scholarly attention in the past few decades. This study is designed to develop an effective transformational leadership model that works in the Chinese context. A model is proposed to clarify the mediating effects of trust and harmony on the relationship between transformational leadership and its effectiveness. The model provides a new perspective on leadership in the Chinese context that is ignored in the Western leadership literature. It also offers a clearer understanding of how best transformational leadership practice combines with traditional Chinese wisdom to do a better job in accounting for the leader-follower …

The Relationship Between Training Design And Trainee Differences On Training Outcomes : An Experimental Investigation Of The Treatment Of Socialization And Training Content In The E-Learning Environment, Regina Elizabeth Yanson

Legacy Theses & Dissertations (2009 - 2024)

For e-learning initiatives to succeed, they must be designed to support a variety of trainees, methods, and content. Two important considerations in the design of any learning environment are the complexity of the tasks being learned and the socialization and connections of the trainees. Therefore, the goal of this research was to investigate how different levels of complexity and trainee socialization affect training outcomes in an e-learning environment. Given the importance of additional trainee and environment factors, a model of e-learning effectiveness was proposed in which the mediating roles of engagement, social presence, and motivation to learn are considered. To …