Business Administration, Management, and Operations Commons^™

Corporate Image, Service Quality, Customer Perceived Value, Relationship Quality And Its Effect On Switching Intention Among Islamic Banking Customers In Malaysia., Nor Hashima Hashim

Student Works (2010-2019)

Abstract NA

Network Drivers Of Intercustomer Social Support, Hulda G. Black

University of Kentucky Doctoral Dissertations

Customers in a service setting sometimes seek support from other customers; recent research has demonstrated this phenomenon. This research also found that intercustomer social support has a positive impact on consumer health, as well as the financial returns for the company. Given these positive effects for firms and customers, organizations can benefit from fostering social connections among their customers. While past research has investigated the positive consequences of intercustomer social support, little research to date has investigated the firm’s strategic role in fostering intercustomer social support. The current research seeks to understand key tactics a firm can use to promote …

An Ethnographic Examination Of The Hourly Rounding Process, Lynn M. Deitrick Rn, Phd, Kathy Baker Rn, Mph, Hannah D. Paxton Rn, Mph, Michelle D. Flores Rn, Bsn, Deborah Swavely Rn, Msn

Administration & Leadership

No abstract provided.

Dashboards Drive Direction, Susan L. Lawrence Ms, Cmac, Krista J. Casey Mba

Administration & Leadership

No abstract provided.

Toward A Technology Management Core: Defining What The Technology Manager Needs To Know, Mark Doggett, Pam Mcgee, Sophia Scott

SEAS Faculty Publications

With the increasing demands on organizations to do “more with less,” and produce acceptable market results, productivity and performance standards continually raise the expectations on competitive success. To meet these expectations, organizations should create learning opportunities that combine the application of technical management skills along with the softer skills involved in people management. Technical managers with little training or past experience with nontechnical skills often perform poorly in technical management positions (Kroecker, 2007). Because this generation lives in a highly technical environment, managers need to be proficient in dealing with knowledge workers and systems; therefore, there is a growing emphasis …

Executive Noncompetes: Keeping Talent In House Or At Bay?, Terence Lau

Management and Marketing Faculty Publications

No abstract provided.

The Challenge Of Implementing An Erp System In A Small And Medium Enterprise – A Teaching Case Of Erp Project Management, Hongjiang Xu, Patrick J. Rondeau, Sakthi Mahenthiran

Scholarship and Professional Work - Business

Enterprise Resource Planning (ERP) system implementation projects are notoriously risky. While large-scale ERP cases continue to be developed, relatively few new ERP cases have been published that further ERP implementation education in small to medium size firms. This case details the implementation of a new ERP system in a medium sized manufacturing firm. As students explore the case, they will be required to address the many ERP-related project management, procurement, human resource, and management involvement issues raised by it. This case highlights the ERP implementation problems experienced by case company in one of their two divisions. The firm is considering …

Distributed Supply Chain Simulation Portal: Design And Implementation, Amr Arisha, Ayman Tobail, John Crowe

Conference papers

The emerging paradigm of eLearning is becoming increasingly in evidence across many academic disciplines acknowledging the concept that learning processes no longer support traditional teaching methods alone. It can be argued that today’s third level education students are part of a new virtual era where the blackboard has been replaced with an interactive whiteboard. To assist in the transition from traditional learning to eLearning, more interactive and virtually orientated teaching aids are needed. A simulation-based learning framework that integrates web-based simulation and a web content management hierarchy model is the key objective of this paper. Using the highly complex subject …

Work Placement In Third-Level Programmes, Roadmap For Employment-Academic Partnerships, Irene Sheridan, Margaret Linehan

Reports

No abstract provided.

Critical Success Factors In The Re-Engineering Of 21st Century Supply Chains, Edward Sweeney

Practitioner Journals

No abstract provided.

An Invitation To Portfolio Decision Analysis, Ahti Salo, Jeffrey Keisler, Alec Morton

Management Science and Information Systems Faculty Publication Series

Portfolio Decision Analysis (PDA) – the application of decision analysis to the problem of selecting a subset or portfolio from a large set of alternatives – accounts for a significant share, perhaps the greater part, of decision analysis consulting. By construction, PDA has a sound theoretical and methodological basis, and its ability to contribute to better resource allocation decisions has been demonstrated in numerous applications. This book pulls together some of the rich and diverse efforts as a starting point for treating PDA as a promising and distinct area of study and application. In this introductory chapter, we first describe …

An Integrated Decision Support Framework For Remanufacturing In The Automotive Industry, Akhilesh Kumar

Wayne State University Dissertations

In today's global economy, firms are seeking any and every opportunity to differentiate from competitors by reducing supply chain costs and adding value to end customers. One increasingly popular option, under growing consumer awareness and increasing legislation, is to reintegrate returned products into the supply chain to achieve economic benefits as well as improve sustainability. An important class of such "reverse" goods flows has to do with remanufacturing (reman), which refers to activities that restore returned products ("cores") or their major modules to operational condition for using in place of new product or distributing through other channels (e.g., spare parts). …

Branding The Blue Foundation - Business Case, Infinia

Florida Blue Archives Printed Materials

Business case presented in January 2011 to change the name and identity of The Blue Foundation to Blue Cross and Blue Shield of Florida Foundation to align it more closely with the Blue Enterprise brand.

The Prevalence And Influence Of The Combination Of Humor And Violence In Super Bowl Commercials, Benjamin J. Blackford, James W. Gentry, Robert L. Harrison, Les Carlson

Department of Marketing: Faculty Publications

The growing concern over violence in the media has led to vast amounts of research examining the effects of violent media on viewers. An important subset of this research looks at how humor affects this relationship. While research has considered this subset in television programming, almost no research has explored this in the context of advertising. This paper builds on the little research that exists by examining the effects of combining humor and violence, as well as the theoretical approaches that underlie these effects. A content analysis is conducted to identify the prevalence of violence, humor, and the combination of …

The Stability Of Offshore Outsourcing Relationships: The Role Of Relation Specificity And Client Control, Stephan Manning, Arie Y. Lewin, Marc Schuerch

Management and Marketing Faculty Publication Series

Offshore outsourcing of administrative and technical services has become a mainstream business practice. Increasing commoditization of business services and growing client experience with outsourcing have created a range of competitive service delivery options for client firms. Yet, data from the Offshoring Research Network (ORN) suggests that, despite increasing market options and growing client quality and cost efficiency expectations, clients typically renew provider contracts and develop longer-term relationships with providers. Based on ORN data, this paper explores drivers of this phenomenon. The findings suggest that providers promote contract renewal by making client specific investments in software, IT infrastructure and training, and …

Factors Influencing The Adoption Of Risk Based Internal Auditing And Its Influence On Internal Auditor's Responsiveness To Risk Management Activities In The Malaysian Context., Hor Puey Wai

Student Works (2010-2019)

This research paper examines the impacts of company specific factors on the adoption of risk based auditing by the auditors as well as to establish whether these factors and risk based auditing influence IA‟s responsiveness to risk management activities of their organization. In total, 5 company specific factors are identified for this research and they are i) size of the organisation; ii) the industry which the organisation is in; iii) the sector ie. public or private sector within which the organisation belongs; iv) the extent of internationalisation of the organisation and v) listing status of the organisation. Convenience sampling method …

Using A Positive Lens To Complicate The Positive In Identity Research, Jane Dutton, Laura Morgan Roberts, Jeffrey Bednar

Faculty Publications

We appreciate the opportunity to respond to Learmonth and Humphreys’ commentary on our article, “Pathways for Positive Identity Construction at Work: Four Types of Positive Identity and the Building of Social Resources” (2010). In this rejoinder we clarify our motivation for studying positive identity, make explicit our a priori assumptions, and engage our colleagues’ ideas about employee resistance to demonstrate how our typology of positive identities enriches understanding of identity-based mechanisms in organizational research. We hope this exchange will stimulate discussion and open new pathways for future research.

Australian Family Leisure: Modelling Parent And Youth Data, Raymond A. Poff, Ramon Zabriskie, Jasmine A. Townsend

Faculty Publications

The purpose of this study was to test a recently developed broad structural model which examines the relationships between family leisure involvement, family functioning, family communication, family leisure satisfaction, and satisfaction with family life among a large sample of families from Australia (n = 1014). participating families provided responses to family variables from both a parent (n = 902) and an adolescent child (n = 810) in the household. Structural equation modelling was employed and the fit indices from the parent and youth structural equation models were quite similar to each other, with both exhibiting a reasonable fit of the …

Putting Ratios Into A Firm Value Context For Entrepreneurs And Entrepreneurship Students, Tom Arnold

Finance Faculty Publications

Ratio analysis is generally presented as something that has to be calculated after completing other financial statements and is generally viewed, particularly by students, as busy-work with little value. This paper changes the context of ratio analysis in order to demonstrate how a focus on the information provided by ratios adds to the value of the firm. By dissecting the valuation of a publicly traded firm using a price to earnings ratio multiplier, value generating factors in the form of ratios, can be inferred for smaller nonpublicly traded ventures.

A Comparative Analysis Of The Attitudes Toward Women Managers In China, Chile, And The United States, Carol M. Sanchez, Robert Scherer, Rajshekhar G. Javalgi, Lorena Pradenas Rojas, Victor Parada Daza, Chi-En Hwang, Wu Yan

Peer Reviewed Articles

Purpose: The purpose of this paper is to determine if stereotypical perceptions of women as managers existed among men and women in three cultural settings: the U.S., China and Chile. Based on the extant literature, hypotheses were developed and tested.

Design/Methodology Approach : Participants in our study were students enrolled in degree programs. The data was collected from the U.S., China and Chile. Using the women as mangers scale (WAMS), the study explores attitudinal dimensions. Further, gender and country effects were identified at both multivariate and univariate levels.

Findings: The findings show that stereotypical perceptions of women as mangers exist …

Management Of Change To Ensure Is Success: A Longitudinal Study, Pauline Ash Ray, Wenli Wang, Jerry Cha-Jan Chang, Geoffrey Hubona

Management, Entrepreneurship and Technology Faculty Research

This paper aims to understand the effect of management of change on the success of information system (IS) implementation. Drawing on change management research and self-determination theory, a research model is developed. Data collected from a longitudinal field survey before, during, and after an enterprise-wide IS implementation are analyzed to test the proposed hypotheses. The results indicate that management of change can be used to increase readiness for change and end-user computing satisfaction during and after the implementation. Readiness for change positively impacts satisfaction during an implementation but not after. Contrary to the literature, No significant relationship exists between resistance …

Failure To Benchmark: An Out-Of-Balance Scorecard At An Academic Institution, Richard J. Barndt, Charles H. Mcgee, Anthony J. Cataldo Ii

Accounting Faculty Publications

No abstract provided.

Trumbull Library System, Business Program: Patents & Business Intelligence, Amy Jansen, Robert Berry

Librarian Publications

A November 10, 2011 presentation by Amy Jansen, Business Librarian at Sacred Heart University and Robert Berry, Research Librarian and Patent and Trademark Resource Center representative for the Sacred Heart University Library.

The Rise Of Glocal Generation Y: How Its Personality And Psychological Contract Is Affected By Global Forces And Local Context, Seyedeh Hoda Vaziri Bozorg

Management Theses - Archive

When Generation Y started to enter the workforce in the early 2000s, discussions about their characteristics and their impact on organizations began among scholars around the world. A question has been raised whether the generational shift seen around the world shares common characteristics and whether globalization and technology advancement have lead to a Global Generation Y. This thesis criticizes the idea of Global Generation Y, and defines the concept of Glocal Generation Y, which is influenced by global forces but reacts differently based on its local context. However, there are still some common characteristics that can be used by human …

Are Coworkers Good Soldiers Or Good Actors?, Tae Seok Yang

Management Dissertations - Archive

Drawing from attribution theory, I propose a field study which develops and tests a model to describe (1) how individuals use multiple observations of coworker behavior to form attributions about whether beneficial behaviors have self-serving or prosocial motives, (2) how the attributions regarding the motive for coworker behavior (self-serving or prosocial) moderate the influence of organizational citizenship behaviors on affect toward that coworker, and finally, (3) how such affect toward a coworker translates into more distal performance-related evaluations of coworkers. Specifically, two attribution cues, distinctiveness and consistency, are considered as mechanism through which coworkers form beliefs about the motives for …

Industry Implications Of Value Creation And Appropriation Investment Decisions, David R. King, Rebecca J. Slotegraaf

Management Faculty Research and Publications

As managers weigh their resource investment decisions, we argue that these investments have a direct impact on the growth and volatility of the firm’s industry. With data covering 377 industries across 16 years, we investigate relationships for aggregate firm investments on the growth and volatility of industry profit and sales. Results reveal important, complex relationships between investment in value creation and appropriation and different elements of the industry environment.

Customer Loyalty, Repurchase And Satisfaction: A Meta-Analytical Review, Tamilla Curtis, Russell Abratt, Dawna L. Rhoades, Paul Dion

Management, Marketing and Operations - Daytona Beach

The purpose of this article is to investigate the relationship between customer loyalty, repurchase/repurchase intent and satisfaction in order to attempt to resolve the mixed views on these concepts. A quantitative review of loyalty-repurchase satisfaction constructs was conducted to identify the strength and direction of the researched relationships and the influence of possible moderating factors affecting those relationships. The Hunter and Schmidt (1990) meta-analytical technique and software were employed. The results demonstrate that loyalty and satisfaction indicate strong positive relationships (0.54). Repurchase and satisfaction display a complicated relationship, which confirmed the view that satisfaction does not explain repurchase behavior. Repurchase …

Determinants Of Corporate Cash Holdings, Yun Lai (William) Li

CMC Senior Theses

The paper explores the driving forces behind corporate cash holdings by analyzing past literature and extending this research to the behavior of firms after the 2008 recession. I look at the cash to assets and net debt to assets ratios from October 1980 to October 2011 to obtain an understanding of the past and current state of cash holdings. A comprehensive literature review is done on agency costs and transactional motives to give the reader an overview of the costs and benefits of holding cash. This provides the foundation for the precautionary motives for companies today to keep cash as …

Take Me Out Of The Ball Game: The Efficacy Of Public Subsidies In The Success Of Professional Sports Stadiums, Jonah Chodosh

CMC Senior Theses

This paper weights the relative advantages of multiple factors that lead to the success of professional sports stadiums in major markets, though a discussion of the arguments for and against public subsidies towards these projects. Using a logit statistical model, the paper determines that the two factors determining the highest likelihood of venue success include multiple tenants and access to mass transit. The analysis demonstrates that public subsidies towards stadiums don’t generate sufficient economic returns, and that successful stadiums can be created without using taxpayer funds.

The Next Catalyst For Change: How Corporate Shared Value Is Reshaping Capitalism, Emily Davenport

CMC Senior Theses

Both corporations and their global conglomerates are looking into the face of an evolving idea of capitalism.  As businesses become more intertwined with society, this special relationship is becoming increasingly deterministic of the condition of the world.  This paper explores the possibility that if businesses integrate shared value -- a way to combine economic and social value -- into their long-term business plans, that not only will society be better off, but the businesses themselves may be able to explore previously unrecognized potential for profits.