Business Administration, Management, and Operations Commons^™

Sustainability’S Correlation To Profit, Cheryl Annissa Drummond

UNLV Theses, Dissertations, Professional Papers, and Capstones

Sustainability and its correlation to profits in hospitality institutions is the subject of this paper. The lack of knowledge about sustainability and the benefits of sustainable practices are discussed. The evaluation of a GreenSeal (2010) Bronze certification G46-Restaurant audit is also examined. Research includes the review of industry experts’ findings on the subject and the social costs and benefits are evaluated based on the goal of economic, ecological, and social sustainability.

Mystery Shopping In Singapore’S Retail Sector: A Case Study, Iynee Low

UNLV Theses, Dissertations, Professional Papers, and Capstones

As mystery shopping becomes an increasingly popular tool to measure service quality, there is a need to ascertain its return of investment for the company. However, there is a paucity of academic research on the impact of mystery shopping results on a company’s sales performance. This professional paper develops a case study on two retail companies in Singapore which adopted and implemented mystery shopping to improve service quality and sales performance. The case study identifies the key service interventions implemented to improve mystery shopping results, and explores the relationship between mystery shopping results and sales performance. The findings in this …

Who Calls The Shots In Dining Customer Service, Kendi Root

UNLV Theses, Dissertations, Professional Papers, and Capstones

Introduction:

Americans have become impatient with poor dining service standards. Some believe a depressed economy, lack of skilled labor, and even bad customers have contributed to a new epidemic (Kim & Chen, 2010). Bottom line, most paying customers probably prefer a pleasant service staff to an unpleasant one. Service staff with pleasant personalities and positive attitudes impact the customer experience and overall satisfaction (Ryan & Ployhart, 2003; Barrash, & Costen, 2008). Grandey in 2003 coined this “QSD” or quality service delivery.

Case Synopsis:

The case study depicts a critical service incident with a dining service encounter in an upscale, full …

Hotel Room Rate And Availability Parity Across Electronic Distribution Channels, Subashini Selvaraj

UNLV Theses, Dissertations, Professional Papers, and Capstones

This is an exploratory research paper looking at the parity of hotel room rates and hotel room availability across electronic distribution channels. The fulfillment of the best rate guarantee of hotels was also analyzed. The study surveyed 40 hotels in Singapore, covering 4 hotel segments, luxury, upscale, mid-market and budget with data collected over 5 dates. The results were analyzed across segments and dates of collection and it was found that neither rate nor room availability parity existed across all the hotels surveyed. In addition, majority of the hotels were unable to fulfill the best rate guarantee. Reasons for why …

The Analyses Of State And Federal Medical Marijuana Laws And How They Apply To Employment, Lizaveta Sergeev

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study is to analyze and discuss the current discrepancies in the legal system as it applies to medical marijuana in the employment sector. The laws regarding the legalization of medical marijuana are relatively new and have many constraints when applied to employment. On the federal level, medical marijuana remains illegal. Many states have passed some form of legislation legalizing medical marijuana. Unfortunately, only two states have laws that protect users from being discriminated in employment. This leaves employers and employees uncertain about what actions to take when dealing with medical marijuana in the employment sector.

Activeion Ionator Exp, Linda Straker

UNLV Theses, Dissertations, Professional Papers, and Capstones

The case study was conducted to determine the effects of the cleanliness of the guest rooms and the effects to the hotels bottom line in implementing Activeion’s Ionator EXP as a new cleaning method to be used in the hotel guest rooms by the room attendants as opposed to the traditional cleaning method using 5 different cleaning chemicals to clean the guest rooms. The Ionator EXP is a chemical-free cleaning system. It is a hand held cleaning spray bottle unit that holds, cleans, and sanitizes with water. The Ionator EXP uses ionization, electricity and oxygen to clean.

The study included …

Self Service Technology In Airports And The Customer Experience, Hannah Drennen

UNLV Theses, Dissertations, Professional Papers, and Capstones

Justification:

This paper will help the airline industry identify how SST has influences customer behavior and reactions to SST while also understanding how airlines have been affected financially by the use of SST. The material discussed will help readers understand where the airline industry stood years ago, where the airline industry stands today and where it has the potential to stand 5 – 10 years down the road with the use of SST. The information will present both the positive and negative affects SST has on the airline industry and will assist in moving the industry forward in implanting SST …

Becoming A Firm: An Investigation Of How One-Person Enterprises Construct The Problem Of Becoming An Employer, Ronda M. Smith Nelson

College of Business: Dissertations, Theses, and Student Research

This study draws on Coase’s (1937) Theory of the Firm, that suggests a firm exists only after it has employees and Penrose’s (1959) Theory of the Growth of the Firm which suggests human resources are a critical asset to the firm as a means to better   understand the issue of job creation in the United States especially among one-person enterprises (OPEs).  From the perspective of entrepreneurial cognition, and in the context of ill-defined problems (Abelson & Levi.1985) a survey was conducted to better understand the Becoming an Employer Problem (BEP) as it is perceived by OPEs.  A measure of the …

Towards An Organizational Strategic Vitality Theory: A Study Of A Public Sector Board Of Directors, Keith L. Woodman

Engineering Management & Systems Engineering Theses & Dissertations

Boards of directors govern practically all organizations of significant size in the public and private sector. Improving the understanding of how boards function is critical because when boards fail, the results can be devastating. Little is understood about the functioning of boards of directors in the public sector, which accounts for a significant amount of the gross national product of the world's economy. The author observed a public sector board of directors for one year. Using the grounded theory research method to analyze the observations, he generated a theory of organizational strategic vitality that describes how a board of directors …

2012-03-30 General Education Council Meeting Minutes, Morehead State University. Faculty Senate., General Education Council.

Faculty Senate Records

General Education Council meeting minutes from March 30, 2012.

2011-03-29 Executive Council Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Executive Council Meeting Minutes for March 29, 2011.

Que Delicious "The Best From The Other Side": A Case Study, Angela Chiaromonte

Whittier Scholars Program

This project’s objective is to demonstrate how public transportation is altering the way Que Delicious, a local restaurant, reaches out to new customers. The effects of public transportation on a business are significant reasons explaining why Que Delicious, a business in East Los Angeles, exists within a particular market that was disrupted by the Metro Gold Line which was built in front of the business. This caused the manager to make adjustments in order to propel the business forward. This study includes observations, surveys and interviews with the manger, employees and customers as support. Research also includes study about the …

2011-03-18 General Education Council Meeting Minutes, Morehead State University. Faculty Senate., General Education Council.

Faculty Senate Records

General Education Council meeting minutes from March 18, 2011.

2011-03-17 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate Meeting Minutes for March 17, 2011.

2011-03-16 Undergraduate Committee Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Undergraduate Committee Meeting Minutes for March 16, 2011.

2011-03-15 Executive Council Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Executive Council Meeting Minutes for March 15, 2011.

2011-03-14 Undergraduate Committee Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Undergraduate Committee Meeting Minutes for March 14, 2011.

Token Presence Or Substantive Participation? A Study Of Labor Trustees On Pension Boards, Anil Verma, Johanna Weststar

Management and Organizational Studies Publications

In contrast to their absence from corporate boards in North America, labor representatives do have a seat on many pension boards. Given the lack of research on the role of labor participation in these fora, this study reports findings from a survey of labor trustees. We find that labor trustees make greater contributions to procedure-oriented processes such as information sharing, rule-making and rule interpretation; and, fewer contributions to investment-oriented processes such as investment decisions, fund performance and manager selection. Gender does not seem to matter in explaining participation in board activities. Accountability in terms of a requirement to report back …

2011-03-11 General Education Council Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

General Education Council meeting minutes from March 11, 2011.

2011-03-10, Morehead State University. Board Of Regents.

Morehead State Board of Regents Agenda Books and Meeting Minutes

No abstract provided.

2011-03-04 University Graduate Committee Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

University Graduate Committee Meeting Minutes for March 4, 2011.

2011-03-04 General Education Council Meeting Minutes, Morehead State University. Faculty Senate., General Education Council.

Faculty Senate Records

General Education Council meeting minutes from March 4, 2011.

2011-03-03 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate Meeting Minutes for March 3, 2011.

Evaluation Of A Walnut Orchard And A Cost Study Of The Redevlopment Of A Walnut Orchard, Jacob F. Samuel

Agribusiness

A comprehensive study of the redevelopment of a walnut orchard taking into consideration all the factors from planting to harvest. Also a comparison of two orchards where orchard A is well producing and orchard B is poor producing. The study examines the value of the two orchards, where their profitabliltiy is, and whether or not the poor producing orchard should be redeveloped.

Knowledge Accumulation And Dissemination In Mnes: A Practice-Based Framework, Stephen Tallman, Aya S. Chacar

Management Faculty Publications

Much has been written on the importance of knowledge accumulation and transfer within the network firm but two questions remain. First, what are the specifics of this process, particularly for high tacit content knowledge? Second, how can firms create a sustainable competitive advantage from knowledge acquired from outside the firm? We address the first question by proposing that the mechanisms of external knowledge capture and internal knowledge transfer can best be understood and studied not at the level of networked subsidiary firms, but at the micro-organizational level of Communities of Practice (CoPs). We then offer a model of the dynamics …

Le Développement Durable Comme Mode De Prévention Des Risques Energétiques : Une Approche Par Les Capacités D’Absorption. Le Cas De La Voiture Electrique Chez Renault, Sylvaine Castellano, Adnane Maâlaoui, Judith Schrempf-Stirling

Management Faculty Publications

Sustainability — a way to prevent energy-related risks — is the buzzword of the last decade. This trend demands radical rethinking on how society lives, consumes and produces. Herein, we focus on electric cars, which is the result of sustainable processes and initiatives in the car industry. The case of Renault illustrates how the firm based its sustainable strategy on its absorptive capacities.

Critical Factors Affecting Enterprise Resource Planning Implementation Success., Shahin Dezdar

Student Works (2010-2019)

Implementing an Enterprise Resource Planning (ERP) system in a company can bring many benefits. However, ERP implementations have been high spending projects with low success rates. International ERP vendors are now trying to extend their market to companies in developing countries. However, little research has been conducted on ERP implementation in developing countries. So, understanding the critical success factors (CSFs) involved in ERP implementation would be of benefit to implementing companies and ERP software vendors. Thus, this research developed and empirically tested a model for ERP implementation success in the context of a developing country, namely Iran. A survey questionnaire …

Business Plan, Marketing Analysis And Employee Handbook For A Proposed Bed And Breakfast: The Rosewood Manor, Kathleen Shaw

Management and HR

This is a Business Plan, Market Analysis and Employee Handbook for a proposed bed and breakfast in the Mammoth Lakes area. It consists of a detailed business plan including objectives, mission statements, a company summary, the opportunity and services provided. The market analysis looks at the situation, customer, competitors, the challenge and opportunity, market strategy, short and long term projections, and advertising. Finally, the employee handbook covers all necessary details for an employer and employee.

2011-03-01 Executive Council Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Executive Council Meeting Minutes for March 1, 2011.

The Strategic Decision-Making Process Of The Board And Its Impact On Decision Outcomes, Mark T. Engle

Student Scholarship

If association boards of directors are to favorably impact decision outcomes for their organizations, they must make high-quality, consequential decisions. Through a quantitative study, the researchers examined how associations and their boards make high-quality strategic decisions. This paper argues that (a) boards are most fundamentally decision-making bodies, and (b) boards struggle with a challenging paradox when deliberating major issues: vigorously and properly debating differing perspectives on a consequential issue engenders tensions that can easily lead to dysfunctional interactions among decision makers. Decision-making constructs that relate to this paradox are identified and examined for their applicability to the nonprofit context. Gathering …