Business Administration, Management, and Operations Commons^™

Beyond Financial Structures And Operational Standards: Measuring Negotiated Accountability, Michael N. Wolfe

Student Scholarship

Historically, accountability research has focused on operational methodologies and financial structures and disclosures designed to advantageously position, legitimate and heighten the esteem in which the nonprofit organization is held by various stakeholders. Society, however, has become increasingly interested in transparency beyond structural and financial boundaries and is more concerned with emergent forms of accountability. Grounded in recent qualitative research, the present study develops and tests a measurable form of negotiated accountability and the role this type of accountability plays in linking organizational commitment and performance in a nonprofit context. A new second-order negotiated accountability construct consisting of six dimensions is …

The Role Of Knowledge Management In Achieving Outstanding University Performance (Applied Study In The Faculty Of Management And Economics / University Of Kufa), Saad Ali Al-Anzi, Ali Razzaq Chyad Al-Abedi, Faik Jawad Kadhim

Journal of Economics and Administrative Sciences

The research aims to determine the role of knowledge management to measure performance on a sample of faculties of Administration and Economics the University of Kufa, and to achieve this goal through a researcher from the theoretical literature and research and studies related to the construction of the scheme shows the hypothetical relationship between the variables, which was adopted by the independent variable knowledge management, distributed four variables are: (knowledge generation, knowledge storage, knowledge dissemination, the application of knowledge), as well as four variables representing the variables adopted for the performance of the university are: (to reduce costs and increase …

Service Recovery: Trend, Path Model, And Cultural Comparison, Hua-Hung Weng

All Dissertations

This dissertation studies the trend of service recovery practice over the past decade, establishes a service recovery model, and compares the cultural differences using it. Service recovery has been an important topic in service operations, but few studies discuss the changes of recovery practices over time and analyze their differences across countries. This dissertation consists of three essays. The first investigates the service recovery trends by comparing recovery practices in 2008 and in 2000. In 2008, successful recovery was found to have less impact on satisfaction and loyalty, and fair compensation has less chance of successful recovery. The second essay …

Interrupting The Workplace: Examining Stressors In An Information Technology Context, Pamela Galluch

All Dissertations

This dissertation focuses on the negative and positive outcomes of information and communication technology (ICT) in facilitating and reducing stress. The goals of this dissertation are twofold: 1) to deepen our understanding of how ICT-enabled interruptions influence individuals' episodic stress and 2) to examine whether ICTs may also be used to diminish stress evoked by ICT-enabled interruptions. Originating from psychology, the demands control model (Karasek, 1979) is used as an overarching theoretical lens to explain this technology-based duality, where technology serves as both a problem causing and a solution alleviating stress. The demands control model suggests that stressors have their …

Feeling Comfortable With Pluralistic Diversity: Using Common Organizational Strategies To Get Uncommon Results In Higher Education Voluntary Service Organizations, Ruth Sessler Bernstein

Student Scholarship

Diversity is a goal of the majority of America's institutions of higher learning. These colleges and universities have made great strides in achieving representational diversity through aggressive recruiting and retention efforts. However, on campus, students infrequently engage in pluralistic diversity. This paper examines a national voluntary service organization at two pluralistically diverse universities. Semi-structured interviews with members and alumni of the association provided insight into the characteristics of the interactions they have had with those who are different from them. These insights enabled us to examine the specific organizational strategies this nonprofit adopted that promoted enriching intercultural interactions.

From Esteem To Stigma: The Effect Of The Financial Crisis On Banker Engagement, Glen Weaver

Student Scholarship

Absent from a quickly accumulating literature on job engagement is a focus on professionals in the financial industry. There is, in particular, little research on the organization or industry identity of bankers as a discrete group. Nor has the literature explored the relationship of these identities with job engagement or environmental duress. We seized an opportunity to study the effects of the 2007-2009 financial crisis on bankers' identities and passion for their jobs. Semi-structured interviews with 28 mid-level bankers at five prominent US banks that accepted Toxic Asset Relief Program funding (TARP) captured insights about "normal state" (pre-crisis) versus mid-crisis …

The Effects Of Strategic Outsourcing Management On Absorptive Capacity: A Practioner-Scholar Perspective, Beth Fitz Gibbon

Student Scholarship

Common sense would say, if you are going to outsource innovation, find the most competent supplier and acquire the most codified technology. This research hypothesizes a more counter-intuitive approach by empirically measuring how a firm's outsourcing strategy affects its Absorptive Capacity, which serves here as a proxy for firm sustainability. It is proposed that a complementary buyer-supplier relationship will have a significant positive effect on a firm's absorptive capacity, thereby enhancing its long-term effectiveness, as well as its short-term efficiency. On the other hand, the more competent the supplier relative to the buyer, the less knowledge the outsourcing buyer will …

The Paradox Of Evidenced-Based Management In Higher Education, Alice J. Walker

Student Scholarship

The potential role for evidence-based management approaches to transform systems of higher learning and meet the growing needs of our knowledge economy is widely proposed. Most of the empirical work on evidence-based practice and management has concentrated on dynamics directly related to the use of evidence. This study takes a broader view of the management process of inquiry in which evidence is collected, interpreted or ignored. Semi-structured interviews with 31 faculty, staff and administrative members of college quality improvement committees were conducted in a grounded approach to qualitative research. What emerged was an intriguing tale of passion, power, and paradox …

The Role Of School Leadership In Student Achievement In Kenya, Renson Muchiri Mwangi

Student Scholarship

Despite ample documentation that mathematics mastery can affect national development and notwithstanding long instituted formal government initiatives to improve it, student mathematics performance at the secondary school level in Kenya has deteriorated. Studies on mathematics achievement in Kenya have primarily focused on teachers’ classroom practices neglecting the potential influence of school leadership. We conducted a qualitative study involving Kenyan school principles and other administrative and instructional staff to construct an account of how school leadership is enacted and experienced in the day-to-day practices and how it affects student mathematics mastery. Our findings suggest that principals’ leadership and engagement, demonstrated commitment, …

Enterprise Information Systems And Organizational Agility: Erp As A Dynamic Source Of Change, Complexity, And Risk, Amol Kharabe

Student Scholarship

The literature is silent about how organizations that have implemented Enterprise Resource Planning (ERP) solutions reconcile the use of these rigid platforms in turbulent competitive environments. We studied three diverse organizations- a $9 billion US retailer, a $3 billion consumer products firm and a $2 billion logistics company- all with ERP solutions in the sustainment phase, to shed light on the impact of changing business needs on overall ERP performance. Semi structured interviews with 24 business and technical professionals revealed that in addition to economic and competitive forces for change to the ERP system, the system itself is paradoxically a …

What Makes Strategy Making Across The Sales-Marketing Interface More Successful?, Avinash Malshe, Ravipreet S. Sohi

Department of Marketing: Faculty Publications

Extant research on marketing strategy making (MSM) lacks process-based theoretical frameworks that elucidate how marketing strategies are made when sales and marketing functions are involved in the process. Using a grounded theory approach and data collected from (a) 58 depth interviews with sales and marketing professionals and (b) a focus group with 11 marketing professionals, we propose that MSM within the sales-marketing interface is a three-stage, multifaceted process that consists of Groundwork, Transfer and Follow-up stages. Our process-based model explicates the specific activities at each stage that are needed to develop and execute marketing strategies successfully, the sequence in which …

Leadership Assessment: A Tool For Developing Future Hospitality Leaders, Sam Carlton

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this paper is to identify and confirm important key leadership behaviors and characteristics of successful hotel and hospitality leaders with the intentions of validating key leadership theories and making suggestions for future hotel and hospitality leaders. Two very relevant theories of leadership are explored- Transactional and Transformational. The traits and behaviors contained within the theories are identified and subsequently mapped against past and present hospitality industry leaders. As a result, the paper identifies the critical few traits and behaviors necessary for future leaders to be successful. Finally, a tool has been developed to be used to identify …

Hdtv Division Of Global Electronics, Inc., Alan J. Kirkpatrick, Leonard K. Gashugi

Faculty Publications

Case Description: The primary objective of this case is to describe realistic capital budgeting issues within a large organization. The case illustrates ways that staff inside a corporate finance department (and in related departments) position themselves in the capital planning process. The case also stresses steps that a large firm can take to leverage its size to gain the maximum benefit of investment projects. Further,, the case demonstrates sensitivity analyses in the capital budgeting process, and the resulting internal rates of return. We suggest the case be used to follow the related case " HDTV Systems" , which shows the …

Hdtv Systems, Alan J. Kirkpatrick, Leonard K. Gashugi

Faculty Publications

Case Description: The primary subject matter of HDTV Systems is capital budgeting within a mid-size electronics firm, and analysis of a possible merger with a large firm of international scale. HDTV Systems is recommended for students who have already had exposure to capital budgeting, cost of capital, and valuation techniques; thus, it is most appropriate for upper-level undergraduate students and second year graduate students. The case can be taught in two class hours, and student preparation should require no more than two hours. Case Synopsis: This case involves both quantitative and qualitative aspects of capital budgeting in a firm whose …

Hdtv Systems, Alan J. Kirkpatrick, Leonard K. Gashugi

Faculty Publications

Case Description: The primary subject matter of HDTV Systems is capital budgeting within a mid-size electronics firm, and analysis of a possible merger with a large firm of international scale. HDTV Systems is recommended for students who have already had exposure to capital budgeting, cost of capital, and valuation techniques; thus, it is most appropriate for upper-level undergraduate students and second year graduate students. The case can be taught in two class hours, and student preparation should require no more than two hours. Case Synopsis: This case involves both quantitative and qualitative aspects of capital budgeting in a firm whose …

2009-11-24 General Education Council Meeting Minutes, Morehead State University. Faculty Senate., General Education Council.

Faculty Senate Records

General Education Council meeting minutes from November 24, 2009.

2009-11-20 General Education Council Meeting Minutes, Morehead State University. Faculty Senate., General Education Council.

Faculty Senate Records

General Education Council meeting minutes from November 20, 2009.

2009-11-19 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate Meeting Minutes for November 19, 2009.

2009-11-16 Undergraduate Committee Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Undergraduate Committee Meeting Minutes for November 16, 2009.

2009-11-12 University Graduate Committee Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

University Graduate Committee Meeting Minutes for November 12, 2009.

2009-11-12 General Education Council Meeting Minutes, Morehead State University. Faculty Senate., General Education Council.

Faculty Senate Records

General Education Council meeting minutes from November 12, 2009.

Worker Control As A Facilitator In The Match Between Education And Jobs, Johanna Weststar

Management and Organizational Studies Publications

This article examines the relationship between worker control and subjective underemployment among workers who have more education than is needed for entry into their jobs (credential underemployment). Results indicate that social and technical controls are related to a greater sense of education–job matching. Workers who have credential underemployment are less likely to report subjective underemployment (underutilization and lack of fit between education and job) if they have higher levels of workplace control. This article contains implications for job design and the role of employers and managers in fostering the utilization of their workforces.

2009-11-05 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate Meeting Minutes for November 5, 2009.

Characteristic Leadership Traits Most Admired By Supervisors In An Organizational Culture, Juan Odio

Graduate Student Dissertations, Theses, Capstones, and Portfolios

This critical analysis reviews literature on characteristic leadership traits desired in leaders by male and female supervisors. The majority of the literature on leadership has focused on the characteristic leadership traits most admired by supervisors as it relates to organizational culture without distinguishing gender. The assumption that both gender groups have similar beliefs is perceived when there is a lack of clarity in the literature. Furthermore, only a few studies have examined how females as a separate gender feel about their leaders. This topic is of great significance because it seeks to understand whether females feel the same as males …

Becoming The Boss: Discretion And Postsuccession Success In Family Firms, J. R. Mitchell, Timothy A. Hart, Sorin Valcea, David M. Townsend

Business Faculty Publications

Family firms can enjoy substantial longevity. Ironically, however, they are often imperiled by the very process that is essential to this longevity. Using the concept of managerial discretion as a starting point, we use a human agency lens to introduce the construct of successor discretion as a factor that affects the family business succession process. While important in general, successor discretion is positioned as a particularly relevant factor for productively managing organizational renewal in family businesses. This study represents a foundation for future empirical research investigating the role of agency in entrepreneurial action in the family business context, which consequently …

Do Companies Value Maintaining Iso 9000 Certification? 2009 Case Study Of 41 Us Companies First Certified In 2000, Sarah Joy Namara

Masters Theses & Specialist Projects

The costs of obtaining and maintaining ISO certification are high. Moreover, studies have shown mixed results on the benefits of the certification. Consequently, the objective of this research was to verify whether or not companies do value maintaining the ISO 9000 certification.

The empirical study was conducted on 41 U.S. companies that were first certified in 2000. The companies formed an existing database as they were used by Dr. Arbuckle in 2004 in his doctoral dissertation. Of the 41 companies, 12 were found to be out of business, leaving a final sample size of 29. Data were gathered from this …

An Empirical Study On The Benefit Of Split Loads With The Pickup And Delivery Problem, Maciek Nowak, Chelsea C. White, Ozlem Ergun

Information Systems and Operations Management: Faculty Publications & Other Works

Splitting loads such that the delivery of certain loads is completed in multiple trips rather than one trip has show to have benefit for both the classic Vehicle Routing Problem and the Pickup and Delivery Problem. However, the magnitude of the benefit may be affected by various problem characteristics. In this paper, we characterize those real world environments in which split loads are most likely to be beneficial. Based on practitioner interest, we determine how the benefit is affected by the mean load size and variance, number of origins relative to the number of destinations, the percentage of origin-destination pairs …

Strategic Management Of Three Critical Levels Of Risk, Christine G. Springer

Public Policy and Leadership Faculty Research

The financial crisis that erupted in 2007 revealed a major gap in the management systems of government and business. For the most part, governments focused on revenue growth, productivity, cost control and quality. There were many interrelated factors involved with the failures but two in particular stand out in my mind: a failure to explicitly account for risk when formulating organizational strategies and a failure to monitor and manage the risks that they had identified and assumed. Organizations face many different types of risk but often they can be categorized into three types based upon their predictability, controllability and management. …

Business Process Automation And Managerial Accounting: An Sap Plug And Play Module, Picheng Lee, Principal Investigator, Christian N. Madu, Rudy Jacob, Chu-Hua Kuei

Cornerstone 3 Reports : Interdisciplinary Informatics

The primary aim of our project is to develop an Enterprise Resource Planning (ERP) platform that enables students at Pace to understand how different interdisciplinary areas in cross-unit and/or cross-enterprise decision making are related. ERP can help us do this since it allows a firm to automate and integrate its business processes, share common data and practices across the entire enterprise, and provide and access information in a real-time environment.

Can We Make Accounting Relevant Again? Non-Traditional Accounting Systems Can Drive Productivity And Future Prosperity, Mark Doggett

Faculty/Staff Personal Papers

The financial information used for operational decision-making is inconsistent and current accounting practices encourage tampering. Recent monetary events created turmoil in the stock market and uncertainty in investments. Furthermore, accounting methods seem ineffective in discouraging unscrupulous behavior. Because the financial health of business is measured using Generally Accepted Accounting Principles (GAAP), what other choices exist for measuring fiscal performance? This paper provides an overview on a few potential alternatives to current accounting practice. One such practice is lean accounting. The other accounting systems are Activity Based Costing (ABC), Throughput Accounting (TA), and Resource Consumption Accounting (RCA). This paper will refer …