Business Administration, Management, and Operations Commons^™

The Role Of Emotional Labor In Performance Appraisal: Are Supervisors Getting Into The Act?, Samantha A. Ritchie, Allison L. O'Malley

Scholarship and Professional Work - LAS

Researchers have issued a call for research on emotional labor to move beyond service roles to other organizational roles (Ashforth & Humphrey, 1993). The present paper proposes that emotional labor plays a pivotal role during performance feedback exchanges between supervisors and subordinates. We suggest that the emotional labor supervisors engage in while providing performance feedback is a vital mechanism by which leaders impact followers' perceptions of the feedback environment (Steelman, Levy, & Snell, 2004) and, subsequently, important outcomes (e.g., employee satisfaction with the feedback, motivation to use feedback, feedback seeking frequency, and LMX quality).

Katie Scarlett’S: A Contemporary Bakery Design, Melissa Orosco

Whittier Scholars Program

A Contemporary Bakery Design is a project which deals with the essential elements needed to design and open a bakery/ cafe. Through the conceptual theory of both interior and environmental design, a floor plan and design plan were mapped out. This narrative gives insight to how the design choices were developed, and the basic notions in which they must implement and consider.

Effectively Implementing Project Based Learning In The Business Classroom, Leasha Henriksen

Graduate Research Papers

Far too many of our students are leaving high schools unprepared to routinely engage in these thought processes in order to sustain our innovative, economic edge in the economy. These concerns put the United States at risk for losing our competitive advantage in the marketplace. Critical thinking and problem solving skills are far too important to be ignored. This realization leads to an important question: How can project based learning be implemented effectively in order to increase student engagement, critical thinking, and understanding? For the purpose of this paper, research will be focused primarily on controlled studies; however, valuable insight …

Aspects Of Goals And Rewards Systems As Antecedents Of Abusive Supervision: The Mediating Effect Of Hinderance Stress, Mary Bardes

Electronic Theses and Dissertations

In this study, I draw on research on goal setting, stress, and aggression to examine contextual antecedents of abusive supervision. I suggest that a characteristic of the supervisors' goals (viz., goal difficulty) can contribute to abusive supervisory behaviors through the effect it has on the supervisors' level of hindrance stress. I also propose that this mediating process is moderated by two characteristics of the supervisors' rewards (viz., goal-contingent reward and reward interdependence). Thus, I suggest a moderated mediation model predicting supervisors' hindrance stress acts as a mediator of the relationship between supervisors' difficult goals and abusive supervision. Moreover, I also …

The Role Of Information And Communication Technology In Small Italian Logistics Enterprises, Pietro Evangelista, Edward Sweeney

Articles

Information and Communications Technology (ICT) is widely regarded as a key integration enabler in contemporary supply chain configurations. Furthermore, recent years have seen the vertical disintegration of supply chains as increasing numbers of manufacturers and retailers outsource significant parts of their supply chain functionality. In this environment, Third Party Logistics (3PL) providers - the majority of which are small companies - play a pivotal role. This raises important questions about the usage of ICT in this sector. However, there is a paucity of research in the field of small 3PLs with little empirical investigation into the usage of ICT by …

The Role Of The Library And Information Science Professionals As Managers: A Comparative Analysis, Parvez Ahmad, Mohd Yaseen

E-JASL: Electronic Journal of Academic and Special Librarianship (1999-2009, Volumes 1-10)

Abstract

The basic aim of this paper to show the core competences of Library & Information Science (LIS) professionals as managers of organizations. In this paper we have done a comparative study of LIS professionals and managers of organizations and found more similarities than differences. This paper outlines and discusses the professional skills and necessary technological skills needed for library science professionals and managers.

Sustainability Amidst Uncertainty: Columbia Forest Products’ Pursuit Of Sustainability In A Changing Market, Scott Marshall, Zachary Anderson, Matthew Flax, Daniel Gambetta, Jacen Greene, Madeleine E. Pullman

Business Faculty Publications and Presentations

Upon reading the latest report from the Department of Housing and Urban Affairs, Harry Demorest found his concerns confirmed – the construction of new homes had fallen yet again across the United States. Over the past month, new home starts had declined over 14% in December; this marked the end of 2007 during which housing starts were down 25% compared to the previous year and hit a low not experienced since 1993. The question was no longer “will there be a recession?” but rather “how long will the recession last?”

The fate of Columbia Forest Products, the company that Harry …

Managing The Packaging Supply Chain, Edward Sweeney

Practitioner Journals

No abstract provided.

Implementing A Functional Iso 9001 Quality Management System In Small And Medium-Sized Enterprises, Andres Sousa-Poza, Mert Altinkilinc, Cory Searcy

Engineering Management & Systems Engineering Faculty Publications

This conceptual paper provides guidance for the implementation of a functional ISO 9001 quality management system (QMS) in small and medium-sized enterprises (SMEs). To help a SME understand its starting point, four initial states for QMS implementation are defined. Five paths for moving the QMS from the initial state to the desired state are described. To support the transition from the initial to the desired state, some key considerations in implementing a QMS in SMEs are discussed. The paper is based on site visits and implementation assistance the authors have provided to several SMEs. It is anticipated the paper will …

Managing Generational Diversity In The 21st Century, Matthew Joshua Rohden

Honors Program Theses

"Much has been written to describe generational differences in today's workforce, including the problems of managing ateam of multi-generational workers. These differences are often a source of conflict among employees but they could also be a source of strength." (Patota, 2007) This research is intended to show what type of generational diversity is present in the workplace in Iowa. It will be designed to show what types of conflict are common in the workplace due to generational diversity. Another aspect is the perception of each generation towards the other generations which will also be covered by this research. This information …

Engagement In The Workplace: Incorporating Athletic Team Characteristics Into The Business Community In An Effort To Alleviate Male Disengagement, Matthew J. Bries

Honors Program Theses

This paper will focus on the idea of leveraging athletic team characteristics within the workplace in an attempt to alleviate disengagement amongst males. In order to understand what this disengagement is and how to alleviate it, three central themes, motivation and its relationship with engagement, engagement itself, and the power of identification in organizational engagement, will be discussed. Lastly, recommendations developed from a synthesis of engagement and athletic research will be presented.

The Impact Of Early Imprinting On Evolution Of New Venture Networks, Stephanie A. Fernhaber, Hana Milanov

Scholarship and Professional Work - Business

Given the argued importance of networks to new ventures, this paper is intended to fill a noted gap in the literature pertaining to the factors that influence the evolution of new ventures' alliance networks. Drawing on the imprinting literature, we propose that one has to look beyond the first partner per se, and instead focus on the extant relationships the initial partner has with other firms. More specifically, we argue and find that the network size and centrality of a new venture's initial alliance partner influence the subsequent size of the new venture's network.

Racing To Success By Identifying Key Performance Drivers, Kathy Paulson Gjerde, Susan B. Hughes

Scholarship and Professional Work - Business

This article focuses on ways to identify key performance drivers (KPDs) and key performance indicators (KPIs). Unfortunately, lists of KPIs published in the past often focus on one industry and assume a generic business strategy. In addition, an overemphasis on financial measures will mean that KPIs will reflect past activities rather than signaling future performance. Managers need to develop meaningful metrics for their own businesses, not use generic KPIs. This is particularly important in small and medium-sized enterprises. How adept are you at this task? Do you know what drives net income for your organization?

Preface To Supply Chain Management And Logistics In A Volatile Global Environment, Edward Sweeney

Books/Book chapters

No abstract provided.

Culture’S Influence On The Perceived Characteristics Of Employees: Comparing The Views Of U.S. And Chilean Workers, Chong W. Kim, Leopoldo Arias-Bolzmann, Harlan M. Smith Ii

Management Faculty Research

As noted in previous work (Kim & Sikula, 2005; Kim & Sikula, 2006; Kim, Sikula & Smith, 2006; Kim, Cho & Sikula, 2007), there are three types of people in the workplace: “Necessities,” “Commoners,” and “Parasites.” A person of Necessity is irreplaceable and crucial to the functioning of an organization. A Commoner is a person of normal ability and talent who has no significant impact on organizational success. Parasites are detrimental freeloaders who damage the functioning of an organization.

Kim & Sikula (2005) asked 25 students in an MBA Organizational Behavior class and 13 working managers (all of whom live …

First Among Equals: The Effect Of Team Leader Characteristics On The Internal Dynamics Of Cross-Functional Product Development Teams, Shikhar Sarin, Gina Colarelli O’Connor

Marketing Faculty Publications and Presentations

Drawing upon the Path-Goal Theory of leadership, this study examines the effect of team leader characteristics on an array of conflict resolution behavior, collaboration, and communication patterns of cross-functional new product development (NPD) teams. A hierarchical linear model analysis based on a survey of 246 members from 64 NPD teams suggests that participative management style and initiation of goal structure by the team leader exert the strongest influence on internal team dynamics. Both these leadership characteristics had a positive effect on functional conflict resolution, collaboration, and communication quality within the NPD team; while discouraging dysfunctional conflict resolution and formal communications. …

A Multidimensional Analysis Of The Relationship Between Leader-Member Exchange And Organizational Citizenship Behavior With An Alternative Measure Of Leader-Member Exchange, Yann-Jang Wu

Legacy Theses & Dissertations (2009 - 2024)

Leader-Member Exchange (LMX) theory proposed that a leader will develop a unique exchange pattern with each subordinate (Liden, Wayne, & Stilwell, 1993). Empirically, LMX has shown significant associations with many work outcomes (Gerstner & Day, 1997). One of these valued outcomes is organizational citizenship behavior (OCB), which is defined as action enacted beyond one's assigned duties on the job (Farh, Podsakoff, & Organ, 1990). Positive correlations between LMX and OCB have been demonstrated in previous research (Podsakoff, MacKenzie, Paine, & Bachrach, 2000). Both LMX and OCB were proposed to comprise several sub-factors; nevertheless, correlations between LMX and OCB have always …

The Influence Of Leader Behaviors On The Leader-Member Exchange Relationship, Mark Edward O'Donnell

Legacy Theses & Dissertations (2009 - 2024)

Most studies examining the relationship between leader behavior and leader-member exchange (LMX) have examined only one or two leader behaviors, and many studies have employed composite leader behavior measures. The exclusive use of composite measures eliminates the examination of more distinct behaviors that may have substantially different effects on LMX. For example, composite measures of transformational leadership behavior often include a broad range of distinct leader behaviors, such as supporting, developing, leading by example, envisioning change, and encouraging innovative thinking (Bass & Avolio, 1990). The composite measures of transformational leadership do not include some important relations-oriented behaviors, such as consulting, …

The Influence Of Leader Behavior Patterns On Leader Effectiveness And Follower Satisfaction, Minsu Lee

Legacy Theses & Dissertations (2009 - 2024)

A survey field study was conducted to analyze the impact of task-oriented and relations-oriented behaviors on leadership effectiveness and subordinate satisfaction. The current study not only looked at the simple relationships among variables, but also examined on the possibility of curvilinear relationships and additive effects versus multiplicative effects in predicting leader effectiveness and follower satisfaction.

Qualitative Mapping For Understanding The Collective Judgment Building Process : A Study Of The Federal Open Market Committee, Hyunjung Kim

Legacy Theses & Dissertations (2009 - 2024)

This study develops a mapping method for studying a collective judgment building process in a decision-making group. Environmental uncertainties and a lack of information require a decision maker to make judgments about various issues relevant to the decision task. In a group setting, the members together weave their structural model of the system with available information to build a collective judgment for the decision task.

Firm's Image Restoration Strategies: Cases In Ethical Apologia In Corporate Crisis, Kristin D. Mcdonald

Theses and Dissertations

This paper examines ethical behavior in organizations and the decisions made when faced with a crisis. The research looks at the anatomy of a crisis and the stages of a crisis (Gottschalk, 1993). The image restoration strategies are also included, along with the justification for image restoration in organizations. The five image restoration strategies are denial, evading responsibility, reducing the offensiveness, corrective action, and mortification (Benoit, 1995). Ethical apologia theory is described in the paper as well as the four factors of verbal defense (Ware and Linkugel, 1973). These four factors are denial, differentiation, bolstering, and transcendence. The paper also …

Procter & Gamble’S Pur Water Purifier: The Hunt For A Sustainable Business Model, Lisa Jones Christensen, Jessica Thomas

Faculty Publications

Over the last 6 years, under the leadership of Dr. Greg Allgood, director of the Children’s Safe Drinking Water Program, P&G has helped to distribute 65 million PuR packets. These packets have been used to purify 650 million liters of water, most often in rural locations. Over time, and through a variety of deliberate partnerships that Allgood cultivated in 10 countries, P&G has tested three different sales and distribution models: commercial marketing, social marketing and disaster relief-- each with varying degrees of success. Drawing from past successes and failures, Allgood is considering how to fulfill P&G’s aggressive commitment to providing …

Corporate Social Responsibility In Sport: An Overview And Key Issues, Paul C. Godfrey

Faculty Publications

Sport—writ large—exists as a significant social institution, both in terms of economic and social impacts on the society of which it is a key part. This essay provides a systematic introduction to the concept of corporate social responsibility (CSR) for sport management scholars and practitioners. I review the historical development of CSR in the United States, provide a summary of the major theories and models currently in use by theorists and researchers, and identify key issues facing the CSR discourse. I conclude by returning to the notion of sport as an institution and try to raise questions, as an outsider, …

Adventures In Identity Development: The Impact Of Adventure Recreation On Adolescent Identity Development, Mat D. Duerden, Mark A. Widmer, Stacy T. Taniguchi, J. Kelly Mccoy

Faculty Publications

This study examined the effect of an adventure recreation program on adolescent identity development. Participants included 43 males and 45 females, ages 11 to 15 (M = 13.33, SD = .86). Twenty-two males and 23 females participated in the program, and the remaining youth served as members of a comparison group. Participants completed a two-week adventure program that included such activities as backpacking, mountain biking, white-water rafting, environmental education, and leadership training. The Erikson Psychosocial Stage Inventory was used to measure levels of identity, intimacy, and generativity, and the Identity Styles Inventory was used to assess informational, normative, and …

Family Leisure Satisfaction And Satisfaction With Family Life, Joel R. Agate, Ramon B. Zabriskie, Sarah Taylor Agate, Raymond Poff

Faculty Publications

The purpose of this study was to examine the relationship between family leisure satisfaction and satisfaction with family life. Zabriskie’s Family Leisure Activity Profile was used to measure family leisure satisfaction. The Satisfaction with Family Life Scale was used to measure satisfaction with family life. The sample consisted of 898 families from throughout the United States. Results indicated a relationship between all family leisure satisfaction variables and satisfaction with family life. Data collected from parents and youth provided insight into the relationship between family leisure satisfaction and satisfaction with family life. At the parent, youth, and family levels, core family …

Contributions Of Family Leisure To Family Functioning Among Families That Include Children With Developmental Disabilities, Dorthy C. H. Dodd, Ramon Zabriskie, Mark A. Widmer, Dennis Eggett

Faculty Publications

The purpose of this study was to examine the relationship between family leisure involvement and family functioning among families that include children with developmental disabilities. The sample consisted of 144 families (144 parents and 60 youth). Data were analyzed from the parent, youth, and family perspective. The Family Leisure Activity Profile (FLAP) was used to measure family leisure involvement. FACES II was used to measure family functioning. A scale based upon the definition, classification, and systems of support manual of the American Association on Mental Retardation adapted by Dyches was used to measure the level of support needed by the …

Organizational Alignment And Supply Chain Governance Structure: Introduction And Construct Validation, Bryan Ashenbaum, Arnold Maltz, Lisa Ellram, Mark Barratt

Management Faculty Research and Publications

Purpose

– The purpose of this paper is to introduce and validate two new constructs with the potential to sharpen our understanding of how and why firms integrate their internal supply chains and assess the governance structure of their supply chains. The first construct, organizational alignment (OA), is a reflective scale measuring the extent to which upper management attempts to foster integration between internal supply chain functions. The second, supply chain governance structure (SCGS), is a formative index, and is a first attempt at developing a measurement instrument to assess SCGS along multiple dimensions.

Design/methodology/approach

– Following a literature review, …

Strategic Human Resource Management At The Crossroads: Relationships Among Human Resource Capital, Overlapping Tenure, Behaviors, And Performance, Christopher Harris

Management Dissertations - Archive

Empirical work in strategic human resource management has tended to focus solely on the relationship between human resource practices and firm performance. This study attempts to shift the focus of strategic human resource management to the human resource pool to examine the influence that the human resource has on performance. Additionally, this study examines the social capital variable of overlapping tenure, which is the amount of time individuals have worked together towards common performance outcomes. The resource-based view of the firm is employed as the guiding theoretical framework in which to examine the relationships of human capital and social capital …

The Role Of Intuition In Ethical Decision Making, James Richard Guzak

Management Dissertations - Archive

The literature regarding ethical decision making has focused almost exclusively on examination of variables that test relationships between individual or situational differences and ethicality. These examinations, on the whole, have not been fruitful. Little attention has been given to the actual process of ethical decision making to try to explain how ethical decisions are made, not just under what circumstances they might occur. Recently, some authors have begun to suggest that intuition and affect might play an important role in our ethical decision making processes. This paper examines evidence as to whether the ethical decision making process uses both rationality …

Generating Opportunity From Uncertainty, David R. King

Management Faculty Research and Publications

Learning to deal with uncertainty makes organizations more robust. Leaders can take steps to help their organizations take advantage uncertainty. When continued success transitions from informed decision to luck, small differences in the ability of organizations to handle uncertainty can have a large impact. An example from military history is used to outline current day lessons for military and business leaders.