Business Administration, Management, and Operations Commons^™

Controlling Turnover In An Inside Sales Organization: What Are The Contributing Factors, Dennis H. Kimerer

USF Tampa Graduate Theses and Dissertations

The turnover rate for inside sales team, particularly in Central Florida, is exceedingly high. I have experienced this negative scenario managing inside sales teams for two major Telecom companies over the past 11 years, having as many as 40% of the salesforce resign within 30 days. Organizational costs to hire a new salesperson can be as high as 300% of the replaced employee’s salary and take as long as eight months to reach full productivity. The purpose of this research is to determine the internal and external factors that impact a salesperson’s propensity to leave a company. This qualitative research …

Phenomenological Study Of Toxic Leadership In The U.S. Military, Anthony L. Hinen

USF Tampa Graduate Theses and Dissertations

The current literature shows toxic leadership is surprisingly more prevalent than previously believed. This subset of organizational leadership studies revolves around leadership styles that poison the employee, the organization, or both. This study captures a common phenomenon for toxic leadership (symptoms) useful for diagnosing or addressing toxic leadership in organizations. My goal is to better understand toxic leadership to inform potential mitigation techniques that are applicable to business and military environments. My research suggests toxic leadership exists because senior leaders, those leaders above the toxic leader, allow it to exist, either unwittingly or knowingly. Furthermore, leaders can create toxic environments …

Dorsey Multi-Function Process Map™ An Informing Tool To Transition Small Business To Evidence-Based Decision-Making, Carla Dorsey

USF Tampa Graduate Theses and Dissertations

In small businesses, underperformance and lack of growth can be the results of poor decision-making based on gut-feel rather than data or evidence. The result is often ad-hoc business processes that do not evolve into efficient organizational routines. Evidence (data)- based decision making (EDM) has proved effective for large firms. This study tests the use of EDM in small businesses by applying an organizational mapping tool called the Dorsey Multi- Function Process Map™ (DMPM), a descriptive visual analytic, as a way to help small businesses transition from gut-feel to data-based decisions.

We tested the DMPM on seven diverse small businesses …

Relationship Management Communications By Nhl Teams On Twitter, Kelsey M. Baker

USF Tampa Graduate Theses and Dissertations

The sports industry is massive, bolstered by its relationship with media. A recent development in the sport industry is the advent of social media, which offers the potential for two-way communication between sports organizations and their relevant stakeholders. Relationship management theory helps cultivate an understanding of social media as a vehicle for value creation for an organization and its stakeholders. This thesis is a content analysis of relationship communications strategies on Twitter using the accounts of five National Hockey League teams.

This study builds upon existing literature by identifying stakeholder groups targeted on Twitter by NHL teams, defining subcategories in …

Cooperation In Community Colleges, Frederic S. Gore

USF Tampa Graduate Theses and Dissertations

With the mounting pressures on institutions of higher education to do more with limited resources, the opportunity to collaborate with other colleges has emerged as a viable tool to create efficiencies and obtain valuable knowledge otherwise unattainable by an institution, even if that collaboration takes place with a competing institution. Enterprise resource planning (ERP) systems are critical to managing student information and college operations, but can be challenging for colleges to implement. Consortia present a unique solution to colleges to address gaps in their expertise and skills needed to achieve a successful ERP implementation. This study explores the factors that …

The Underutilized Tool Of Project Management - Emotional Intelligence, Gerald C. Lowe

USF Tampa Graduate Theses and Dissertations

Previous research has typically focused on singular attributes that impact a leader’s effectiveness. This study, instead, looks at whether emotional intelligence moderates the anticipated negative effect of distributed presence on engagement and influence, and ultimately, leader effectiveness. Buttressed by emotional intelligence, engagement, and influence theories, the research question focused on how emotional intelligence skills moderate the impact of a project manager’s distributed presence to render the leader effective. The study sample for this research came from voluntary participants who work for a U.S. government agency comprising leaders co-located with their teams and distributed presence leaders. Descriptive statistics showed that leaders …

Essays On Cloud Computing Analytics, Vivek Kumar Singh

USF Tampa Graduate Theses and Dissertations

This dissertation research focuses on two key aspects of cloud computing research – pricing and security using data-driven techniques such as deep learning and econometrics. The first dissertation essay (Chapter 1) examines the adoption of spot market in cloud computing and builds IT investment estimation models for organizations adopting cloud spot market. The second dissertation essay (Chapter 2 and 3) studies proactive threat detection and prediction in cloud computing. The final dissertation essay (Chapter 4) develops a secured cloud files system which protects organizations using cloud computing in accidental data leaks.

An Emergent Theory Of Executive Leadership Selection: Leveraging Grounded Theory To Study The U.S. Military's Special Forces Assessment And Selection Process, Darryl J. Lavender

USF Tampa Graduate Theses and Dissertations

This research documents the assessment and selection process used by the U.S. Military’s Special Forces for over 70 years using Grounded Theory Methodology. Three independent studies were used to document the Special Forces process of selection. Through comparative reanalysis of each study’s data a model emerged explaining the Special Forces phenomena of assessment and selection.

Analysis was conducted in three phases using open, axial, and selective coding which allowed for the identification of a smaller set of themes which categorized the process of selection. The final step involved the development of two analytical matrices explaining the central theme of selection …

A Culture/Climate Examination Of Autonomous Vehicle Technology In The United States, James J. Mennie

USF Tampa Graduate Theses and Dissertations

Autonomous Vehicle are coming. But mass adoption is at least ten years away according to consensus compiled from interviews conducted with industry thought lenders. Questions remain as to what technology those vehicles will contain as there is no universal platform for autonomous vehicle technology, since manufacturers, hardware and software companies are developing their own proprietary products. A/V technology is expected to improve productivity, and provide a plethora of societal benefits, but while we await the closure of the time gap the US will lose almost 40,000 citizens each year with traffic fatalities.

Connected vehicle technology, which is currently completing pilot …

What Personality Factors Influence Performance In A Multi-Line Insurance Agency?, Timothy R. Greer

USF Tampa Graduate Theses and Dissertations

The focus of this dissertation is exploring personality factors that impact performance within a small insurance agency. The primary research question is, what is (or are) the best personality factor(s), sub-facets, or constructs, that contribute to increased performance within an insurance agency. Three of the Five-Factor Model dimensions, extroversion, conscientiousness, and openness to experience along with grit and hardiness were examined, as well as their sub-facets. Grit and hardiness were not found to add additional explanation of the variance while five of the sub-facets were found to better explain the variance over the composite dimensions.

Organizational Innovations That Stick: Best Practices In Sustainable Organizational Change, Abdoulie Jammeh

USF Tampa Graduate Theses and Dissertations

Organizational change is an essential ingredient of organizational growth/life and can be difficult to accomplish. Many researchers and practitioners have studied the challenges and opportunities surrounding effectuating change and innovation in organizations. However, there has been little practical analysis of the theoretical relationships among the key apparatuses that make change stick, institutionalizing innovation in big bureaucratic organizations. In order to develop practical insights that can inform best practices, this paper aims to provide a collection of successful organizational innovation examples based on responses to a critical incident analysis survey of 12 participants from a 2018 World Bank – USC Annenberg …

Price Transparency In The United States Healthcare System, Gurlivleen (Minnie) Ahuja

USF Tampa Graduate Theses and Dissertations

The study explores price transparency in the healthcare system. With the increase in healthcare spending resulting in the advent of high deductible plans, consumers have been exposed to high healthcare cost. Despite being burdened with outrageous and extravagant bills, studies have shown that the consumers are not using price transparency tools to their benefit.

The literature review reveals that the major stakeholders in the healthcare industry have never been studied together to understand the research question on ‘Why is there lack of price transparency in the healthcare system?’ moreover, there is no theory to explains this phenomenon.

This study undertakes …

The Relationship Between Ambient Lighting Color And Hotel Bar Customer Purchase Behavior And Satisfaction, Kunal Shah

USF Tampa Graduate Theses and Dissertations

Increasingly competitive markets lead brand managers to search for new methods to improve customer satisfaction, increase revenue, and promote customer loyalty. Sensory marketing has the potential to meet those objectives. Sensory marketing programs are designed to engage consumers’ senses and affect perceptions, judgments, and behaviors. Ambient light color is an environmental variable with the potential to influence the customer experience in lodging industry sensory marketing programs. Contrast theory and disconfirmation of expectations served as the theoretical framework for this study. The purpose of this quantitative comparative study was to examine the relationships between ambient light color, consumer spending, and perceptions …

Moffitt Cancer Center: Leadership, Culture And Transformation, W. James Wilson

USF Tampa Graduate Theses and Dissertations

Purpose – The purpose of this project was to extrapolate knowledge of successful leadership practices, determine what led to and nurtured what became an integrated organizational culture and identify any decisions and/or transformational events that re-defined Moffitt Cancer Center’s (MCC) course or helped propel it to levels far beyond what was originally imagined. The aims of this study were discovery of the foundational factors and events that significantly impacted the creation, growth and evolution of the center, making MCC an institution of transformational change that had achieved state and national prominence.

Design – This was an exploratory study guided by …

The Conceptualization Of Justice Perceptions In Appraising Performance Of Knowledge Work, Christina (Minuth) Norton

USF Tampa Graduate Theses and Dissertations

Organizational justice theory suggests employees are more likely to accept appraisal outcomes if they believe the process to be fair. As an increasing percentage of the workforce is made up of knowledge workers with job characteristics that are less structured and more autonomous, the shift in appraisal research from measurement accuracy to perceptions on fairness is fitting. This research investigates the relationships between justice perceptions and performance appraisal satisfaction by knowledge workers. The study extends previous research with the creation of composite measures to examine whether perceptions of fairness vary according to the characteristics of work performed.

The research was …

The Unmanned Aerial Systems (Uass) Industry And The Business Impacts Of The Evolution Of The Federal Regulatory Environment, Darren W. Spencer

USF Tampa Graduate Theses and Dissertations

Despite the explosion of popularity of UASs, and the recognition that such systems must find a way to safely operate alongside manned aviation, a literature review by this author as well as interviews with three commercial aerial photography companies in Tampa Bay, Florida, indicate that regulatory restrictions are still the greatest obstacle to law abiding commercial UAS operators. It can take six to eight months with a backlog of 12,000 waiver applications to get either a Part 333 or Part 107 exemption, which grants FAA permission for a commercial operator to fly a UAS inside controlled airspace (Gardner, 2018). A …

Essential Leadership Skills For Frontline Managers In A Multicultural Organization, Janelle Ward

USF Tampa Graduate Theses and Dissertations

This exploratory research examined the leadership skills essential for frontline managers to be effective in a multicultural organization. The purpose was to inform company management of vital skills to include in a new leadership development program (LDP) initiative. The literature review revealed that a list of commonly accepted leadership skills does not exist. This research gap is even greater for multicultural environments. In addition to developing a list of skills, I assessed the impact of situational factors, including the scenario and demographics of the people involved, on perceived critical leadership skills.

I conducted a survey within the company of interest …

Enhancing The Design Of A Cybersecurity Risk Management Solution For Communities Of Trust, James E. Fulford Jr.

USF Tampa Graduate Theses and Dissertations

Research into cybersecurity risks and various methods of evaluating those threats has become an increasingly important area of academic and practitioner investigations. Of particular interest in this field is enhancing the designs and informing capabilities of cybersecurity risk management solutions for users who desire to understand how organizations are impacted when such risks are exploited. Many of the cybersecurity risk management solutions are extremely technical and require their users to have a commensurate level of technical acumen. In the situation evaluated during this research project, the founders of the company being researched had created a highly technical risk management solution …

Understanding Long-Standing Belief Systems In Business: A Qualitative Study Of The Equine Industry, Robyn Lord

USF Tampa Graduate Theses and Dissertations

Change management is a highly researched topic. With industry changing at record speed, it is inevitable that corporations will engage in a change management endeavor. As humans innately resist change at first exposure, corporations strive to acquire knowledge in adoption. It may not be enough to understand status quo proponents, but rather their underlying long-standing belief systems which may be affecting how they view change. What makes an employee resist corporate change? Most studies conclude that humans will resist innately. This research dives into the unique environment of the equine industry to uncover how long-standing belief systems contribute to adoption …

Forces Affecting The Success Of Business Working In Florida’S Economic Zones, Hugh Bettendorf

USF Tampa Graduate Theses and Dissertations

This research provides information about Economic Development Zones (EDZ) to help the reader understand these programs. For a business owner they are able to make informed decisions about the merits of these programs and decide whether it makes sense for them to relocate their businesses to Florida’s Economic Development Zones. What most readers do not know is that these programs and the operating condition of an Economic Development Zone can offer benefits to a business owner, allowing them to reduce their operating expenses and the cost of doing business.

Over the past several years, the researcher discussed foreign trade opportunities …

Asian Immigrants In Leadership Roles In The United States: Exploration For Leader Development, Ramil L. Cabela

USF Tampa Graduate Theses and Dissertations

Cultural identity and resource availability aspects in traditional leadership development literature remain understudied, especially among minority populations like Asian immigrants.

This study explores the leadership journeys of 24 United States immigrants from China, India and the Philippines using a phenomenological approach, primarily with semi-structured interviews. Experiences of 18 additional immigrant leaders published in popular media were also analyzed.

Data from the study reveals that Asian migrants’ roads to leadership in U.S. organizations are heterogeneous and characterized by either linear or nonlinear, overlapping phases of leader development where migrant leaders overcome assimilation challenges and leverage their unique, individual human capital to …

How To Build A Climate Of Quality In A Small To Medium Enterprise: An Action Research Project, Desmond M. Bishop Iii

USF Tampa Graduate Theses and Dissertations

Quality Management (QM) in one of its many forms has become an integral part of contemporary business. Most research in this field was conducted within the context of large business. This study is one of the first to examine QM for small to medium enterprises (SMEs). This article used the action research methodology to explore how a SME located in the southeastern United States implemented a climate of quality. QM implementation in this company was executed in two separate interventions. In the first intervention, the factors of top management commitment, collaboration, data-centered decision making and process focus were implemented using …

Banking On Blockchain: A Grounded Theory Study Of The Innovation Evaluation Process, Priya D. Dozier

USF Tampa Graduate Theses and Dissertations

Blockchain technology emerged as the underlying database structure for Bitcoin, a cryptocurrency, in 2008. Interest in blockchain by the Financial Services industry grew because of its purported transparency, security, and trust elements which resulted in over $240 million in venture capital funds raised by blockchain firms mostly from banks in the first half of 2017.

The purpose of this study was to examine the underlying innovation evaluation process that Financial Services organizations employed as they evaluated blockchain technology. In this research study, blockchain was considered a technology innovation, which drove the research question: “How do financial services organizations evaluate blockchain …

Does A Student-Athletes' Socioeconomic Background Matter?, Carl E. Gilmore Jr.

USF Tampa Graduate Theses and Dissertations

This research focuses on college football players from low socioeconomic backgrounds (i.e., attended a Title I High School) and examines whether they are more likely to experience athletic success and influence the performance of the college football programs they attend relative to other student-athletes. The results show that, over the period 2010-2016, Title I players are more likely to be drafted or play in the NFL than other student-athletes. In addition, teams with more Title I players on their roster appear to reap some benefits. On one hand, Title I heavy rosters are associated with better conference records and are …

Labor Planning Outcomes: Systemic Management Models, Human Interactions, And Knowledge Sharing, Richard J. Tarpey

USF Tampa Graduate Theses and Dissertations

This project takes a systemic approach to hospital labor planning and allocation rather than sub-optimizing the individual components of workload demand forecasting, scheduling, and staffing separately. The research considers all three components within their interdependent, dynamic, cyclical systemic nature to develop a better labor planning and allocation cycle (LPAC) management model across the various subsystems of the hospital. We used an Action Design Research (ADR) method to the guided emergence of innovative artifacts – Systemic LPAC Management Model and LPAC Performance Metrics – that we evaluate and improve through interventions in situ with practitioners. The Systemic LPAC Management Model leveraged …

Intangible Capital: Culture Of Innovation And Its Impact On The Cash Flow Multiple, James Russell Gregory

USF Tampa Graduate Theses and Dissertations

The definition for a culture of innovation (COI) is the perception of a company that prioritizes the advancement of new ideas that create value across all operations. On the face of it that seems a precious attribute for any company to nurture and exploit, but measuring and valuing a culture of innovation has proven elusive for corporations. There is a tendency to break down innovation into R&D, patents granted, and new product development and while these are all significant components of innovation a cultural definition is more encompassing of the entirety of a company and the financial results should be …

Analytics For Novel Consumer Insights (A Three Essay Dissertation), Utkarsh Shrivastava

USF Tampa Graduate Theses and Dissertations

Both literature and practice have investigated how the vast amount of ever increasing customer information can inform marketing strategy and decision making. However, the customer data is often susceptible to modeling bias and misleading findings due to various factors including sample selection and unobservable variables. The available analytics toolkit has continued to develop but in the age of nearly perfect information, the customer decision making has also evolved. The dissertation addresses some of the challenges in deriving valid and useful consumer insights from customer data in the digital age. The first study addresses the limitations of traditional customer purchase measures …

Multi-Step Tokenization Of Automated Clearing House Payment Transactions, Privin Alexander

USF Tampa Graduate Theses and Dissertations

Since its beginnings in 1974, the Automated Clearing House (ACH) network has grown into one of the largest, safest, and most efficient payment systems in the world. An ACH transaction is an electronic funds transfer between bank accounts using a batch processing system.

Currently, the ACH Network moves almost $43 trillion and 25 billion electronic financial transactions each year. With the increasing movement toward an electronic, interconnected and mobile infrastructure, it is critical that electronic payments work safely and efficiently for all users. ACH transactions carry sensitive data, such as a consumer's name, account number, tax identification number, account holder …

Physician Practice Survival: The Role Of Analytics In Shaping The Future, Janene Jones Culumber

USF Tampa Graduate Theses and Dissertations

This dissertation joins an ongoing discussion in the business management and information technology literature surrounding the measurement of an organization’s business analytic capability, the benefits derived from maturing the capability and the improvements being made toward maturity. The dissertation specifically focuses on the healthcare industry in the United States and more specifically independent physician practices specializing in orthopaedics. After an extensive literature review along with expertise from industry leaders and experienced academic faculty, a survey instrument was developed to measure organizational capabilities, technology capabilities and people capabilities which together measured an organizations overall business analytic capability maturity. The survey instrument …

Defining Data Science And Data Scientist, Dana M. Dedge Parks

USF Tampa Graduate Theses and Dissertations

The world’s data sets are growing exponentially every day due to the large number of devices generating data residue across the multitude of global data centers. What to do with the massive data stores, how to manage them and defining who are performing these tasks has not been adequately defined and agreed upon by academics and practitioners. Data science is a cross disciplinary, amalgam of skills, techniques and tools which allow business organizations to identify trends and build assumptions which lead to key decisions. It is in an evolutionary state as new technologies with capabilities are still being developed and …