Business Administration, Management, and Operations Commons^™

An Empirical Study Of Re-Sampling Techniques As A Method For Improving Error Estimates In Split-Plot Designs, Benjamin M. Lee

Theses and Dissertations

For any acquisition program, whether Department of Defense (DOD) or industry related, the primary driving factor behind the success of a program is whether or not the program remains within budget, stays on schedule and meets the defined performance requirements. If any of these three criteria are not met, the program manager may need to make challenging decisions. Typically, if the program is expected to not stay within budget or is expected to be delayed for one reason or another, the program manager will tend to limit areas of testing in order to meet these criteria. The result tends to …

Optimizing Aircraft Availability: Where To Spend Your Next O&M Dollar, Frederick G. Fry

Theses and Dissertations

In the current fiscally constrained environment, the Air Force must allocate resources where they are most needed and will be most effectively used. For aircraft, this means spending money on weapon systems in a manner that optimizes aircraft availability rates, thereby maximizing the warfighting capability of the Air Force. With that in mind, this thesis endeavors to improve the analytical capability of the Air Force by demonstrating a definitive link between operations and maintenance (O&M) spending and aircraft availability rates. In order to do that, explanatory regression models are developed that show the relationship between O&M spending and AA rates, …

Defining The Technology Transition Manager Within The Acquisition Framework Of The Department Of Defense, Ernest Csoma

Theses and Dissertations

One of the main challenges in new product development is maintaining communication and coordination among the various development and product teams supporting the project. This research proposes the establishment of a technology transition manager who acts on the behalf of the program manager as a “deal broker” to facilitate the transition of technology from one organization to another for further development and integration. Specifically, the researcher sought to answer five research questions addressing the required experience, expertise, organizational alignment, job skills, individual characteristics, roles, and responsibilities of technology transition managers. The researcher also examined differing expectations of transition managers among …

Development Of A Concept Maturity Assessment Framework, Robinson C.L. Hughes

Theses and Dissertations

Concept selection is an important investment decision point in product development. The Department of Defense too often selects concepts based on insufficient data, resulting in projects that are over-budget, over-schedule, and not what the customer wants. Decision makers must select for further development only the concepts that are effective and suitable to meet the needs of the users and require mature concepts to make an informed decision. This research proposes a stage-gated framework as a tool to assess and increase the maturity of concepts by creating an information criteria baseline at each decision gate. The framework represents a developmental scale …

Social Ties And Team-Member Exchange As Antecedents To Performance In Networking Groups, Jeffrey Pollack

Theses and Dissertations

The present research examines the role of social ties and team-member exchange quality (TMX) in enabling small business owners involved in formal networking groups to gain access to new business. I report on data from two studies. First, initial data from a pilot study of 23 small business owners in networking groups revealed that more numerous social ties and more positive perceptions of team-member exchange quality (TMX) predicted performance outcomes. Specifically, individuals who had more numerous social ties within a networking group, and who reported higher TMX perceptions of their group, received significantly more referrals to potential clients compared to …

A 4-Step Process Evaluation Model To Assess The Success Of Performance Based Logistics Contracts, Ferit Buyukgural

Theses and Dissertations

Performance-Based Logistics (PBL) is DoD' s preferred product support approach in order to satisfy vitally-important war fighter needs. The elasticity of these needs makes it impossible to build a one-fits-all template PBL contract with the contractors. Thus, both economic metrics such as Cost per Unit Usage and non-economic metrics such as Availability, Reliability, Logistics Foot Print and Logistics Response Time can be defined and tailored according to each individual program. However, evaluation of the success of a PBL contract gets harder proportional to the increased number of different types of metrics. This research suggests an integrated model approach for combining …

Implementation Of Performance-Based Acquisition In Non-Western Countries, Fatih Cebeci

Theses and Dissertations

"Performance-based acquisition (PBA)" means an acquisition structured around the results to be achieved as opposed to the manner by which the work is to be performed. Performance-based acquisition is a results-oriented acquisition strategy used to achieve innovative solutions in agency programs. Most military systems have been used for decades, so future planning of defense procurement is critically important. Performance-based acquisition is a strategic method to manage business by promoting flexibility and innovation and creating win/win solutions through effective communication, organizational goal alignment, and clear accountability among the buyer, seller(s), and subcontractors. In this century, many governments are transitioning their acquisition …

Education And Training As Part Of An Expeditionary Combat Support System Implementation Strategy, Thomas M. Sprague

Theses and Dissertations

One current venture of the United States Air Force (USAF) is the implementation of the largest ever single-instance of an enterprise resource planning (ERP) system. This project, dubbed Enterprise Combat Support System (ECSS), has the potential to integrate the USAF worldwide supply chain and make transparent the currently cloudy connections between parts, people and processes. Unfortunately, ERP implementations are rife with potential problems and there is no guarantee of successfully implementing ECSS unless the USAF properly manages these problems. One problem area the USAF must manage is ERP education and training. According to the literature, this area is consistently underestimated. …

Quantification Of Mandatory Sustainment Requirements, Joe M. Blackman

Theses and Dissertations

To emphasize the importance of sustainment, the DoD Joint Requirements Oversight Council addressed sustained Materiel readiness and established a mandatory Key Performance Parameter (KPP) for Materiel Availability; it also established supporting Key System Attributes (KSAs) for Materiel Reliability and Ownership Cost (Chairman of the Joint Chiefs of Staff Manual (CJCSM) 3170.01C, 2007). Current guidance requires two numbers: a threshold value and an objective value (Chairman of the Joint Chiefs of Staff Manual (CJCSM) 3170.01C, 2007). No distinction is made between the approaches in establishing these values for major system acquisitions, versus smaller, modification-focused efforts for existing systems. The Joint Staff …

Firm's Image Restoration Strategies: Cases In Ethical Apologia In Corporate Crisis, Kristin D. Mcdonald

Theses and Dissertations

This paper examines ethical behavior in organizations and the decisions made when faced with a crisis. The research looks at the anatomy of a crisis and the stages of a crisis (Gottschalk, 1993). The image restoration strategies are also included, along with the justification for image restoration in organizations. The five image restoration strategies are denial, evading responsibility, reducing the offensiveness, corrective action, and mortification (Benoit, 1995). Ethical apologia theory is described in the paper as well as the four factors of verbal defense (Ware and Linkugel, 1973). These four factors are denial, differentiation, bolstering, and transcendence. The paper also …

Software Acquisition Improvement In The Aeronautical Systems Center, William A. Pogorzelski

Theses and Dissertations

In the past 20 years, over 150 recommendations have been made to improve software systems development by organizations such as the Defense Science Board, National Research Council and the U.S. General Accountability Office. It has been discovered that many of these recommendation have remained unimplemented. This research had the purpose of confirming the application of these previous recommendations to improve software acquisition in the Aeronautical Systems Center. This was accomplished through interviews with 20 software practitioners in the acquisition community and the review of relevant literature. Through the analysis of the interviews and literature, this research was able to confirm …

Aircraft Maintenance Organizational Structure Changes An Antecedent Model, Jeffrey M. Durand

Theses and Dissertations

Air Force leadership has ordered the development of an Enterprise Resource Planning (ERP) system called the Expeditionary Combat Support System (ECSS). Many current jobs and positions will be streamlined, restructured or removed, while some will certainly be created to handle the new requirements associated with ECSS. The structure of the Air Force is certain to change with the implementation of ECSS. The Air Force has used many maintenance organizational structures since its inception in 1947. The focus of this research is to analyze past organizational structures to define key factors that affect organizational change. A case study style methodology was …

It Is Time The United States Air Force Changes The Way It Feeds Its Airmen. Six University's Perspectives On Outsourcing, Troy J. Miller

Theses and Dissertations

Air Force dining facility operations are stressed as a result of PBD 720 driven military force reductions, loss of personnel due to deployments, and the reduced availability of appropriated funds for mess attendant contracts, equipment replacement and facility maintenance and repair. “New, innovative methods of operating, funding and manning are needed in order to ensure our dining facilities are able to execute their mission of feeding and serving America’s Airmen” (Halverson, 2006). This research examines outsourcing’s potential as an innovative method to combat the problems facing dining facilities. The feeding models of six universities, which included self-operated, co-sourced, and fully …

Feasibility Of Jp-8 To Jet A Fuel Conversion At U. S. Military Facilities, Lance A. Vann

Theses and Dissertations

In FY06, The Department of Defense (DoD) military grade jet fuel expenditures eclipsed $6.6 billion dollars. In a search for more cost effective options, the Office of the Secretary of Defense Comptroller recently expressed interest in the quantity of commercial Jet A fuel that the United States Transportation Command uses in lieu of military grade JP-8. In accordance with AFSO 21 and LEAN concepts, this research examines the technical feasibility and opportunity for cost avoidance of a conversion from JP-8 to Jet A at six Northwestern United States military installations. The technical feasibility analysis examines the chemical likeness of JP-8 …

Networks And Network Security, Michael Kuralt

Theses and Dissertations

In a world of ever-increasing security threats, companies have the difficult task of securing their networks from attack. One of the largest threats to a company is the users on its network. By educating its network administrators and employees about network threats, a company can lower its vulnerability to network attacks. Individual users also can benefit from understanding networks and network security by learning how to keep their computer and their information safe. Companies and users can stay safe by understanding how a network functions, what threats exist on the Internet, how to prevent and deal with attacks, and how …

Assessing The Impact Of The Work Environment On Training Trasfer: An Investgation Of The Air Force Acquisition Management Course, Anita C. Springs

Theses and Dissertations

This study aims to contribute to the body of knowledge as it pertains to our understanding of the relationship between work environment characteristics that influence training transfer. Specifically, this research will examine if training transfer is influenced by: top management support, supervisor support, peer support, organization learning culture, opportunity to perform, task difficulty, task constraints and acquisition category levels. The research is based on a 134 question survey completed by Air Force Acquisition Managers participating in the Air Force Fundamentals of Acquisition Management (AFFAM) course, and is designed to determine if knowledge, skills and attitudes learned in the instruction setting …

A Qualitative Study Of Selected Quality Knowledge And Practices In Guangdong Province, China, Tyler R. Thomas

Theses and Dissertations

The manufacturing industry has become very competitive in today's global market environment. Many US companies are faced with the choice of keeping their manufacturing domestic or looking to low cost off-shore countries to take advantage of the labor costs differences. To gain an understanding of the state of manufacturing in China, a major focus in the manufacturing world today, this thesis was undertaken. This thesis presents the findings of research conducted in Guangdong Province, China in June - July, 2005. This research addressed customer focus, leadership and general manufacturing and quality knowledge and practices of small, medium and large sized …

Mapping Change Management: A Co-Citation Analysis, Brian R. Low

Theses and Dissertations

Today's organizations are continually undergoing changes to make improvements in their efficiency and effectiveness. The ability of organizations to effectively implement and sustain successful change, however, has been limited, with most change initiatives failing to attain the desired success. To counter this trend, researchers across several disciplines have worked to provide practitioners better insight into how to facilitate change within their organizations. This research has resulted in many theories as to what constitutes change and how best to implement it, but it lacks a unifying theory that encompasses all aspects of change research. This effort takes a step toward a …

Real Options As A Stragetic Management Framework: A Case Study Of The Operationally Responsive Space Initiative, Robert H. Mitchell Jr.

Theses and Dissertations

The purpose of this research was to examine the potential for applying the concept of real options to the DoD acquisition system. The key premise of real options is the application of strategic decision making and flexibility in the face of future uncertainties. This thesis sought to answer three research questions, how could real options be applied to the acquisition system, how could the acquisition system benefit, and what are the potential challenges to implementation within the acquisition system. These research questions were addressed through a comprehensive literature and a case study of the Operationally Responsive Space (ORS) initiative. The …

Evaluating Support Services For African American Females At A Historically Black College, Sabrina Ferguson Edwards

Theses and Dissertations

This study examined the effectiveness of the Women’s Resources Assistance Program (WRAP), a support service for African American females attending a historically black college or university (HBCU). The study included 230 participants. The purpose of the study was to gauge, through the use of surveys, each participant’s knowledge and level of participation in the WRAP.

The participants were issued questionnaires and interview forms to complete during the study. The questionnaires contained 11 closed-ended questions that were designed to determine the participating students’ attitude towards WRAP as well as their level of participation. Similarly, oral interviews were conducted to ascertain the …

Informal Influences In The Process Of Idiq Contractor Selection For Task Award, Jason E. Blevins

Theses and Dissertations

The selection of a contractor for task award using the Indefinite Delivery Indefinite Quantity (IDIQ) contract often involves dynamics and relationships that are difficult to understand. There are unanswered questions that relate to how government agents define "best value" to the government. The selection decisions often differ between government agents. The government streamlined the acquisition process by creating the multiple award IDIQ contract. Government agents are relied upon to make sound business judgments in determining which contractor represents the best value to the government. Informal influences can impact the determination of the final selection of a contractor. This thesis attempts …

Assessing The Usefulness Of The Decision Framework For Identifying And Selecting Knowledge Management Projects, Kevin G. Budai

Theses and Dissertations

Knowledge management (KM) is becoming recognized as a valuable tool for the Department of Defense (DoD) in its effort to maintain a competitive, strategic advantage against its enemies in a new threat environment. Decision superiority is the ultimate end result and is only possible through the effective and efficient use of its chief key resource--knowledge. As the Air Force seeks to transform the way it does business the concept of knowledge management has made its way to the forefront of both the Air Force's Information Strategy and Information Resource Flight Plan. This research assesses the usefulness of a knowledge management …

The Organizational Analysis Of Non-Governmental Development Organizations (Ngdos), Urelmaa Tsolmon

Theses and Dissertations

This paper uses the current organizational ecology theory to clearly define organizational population ecology constructs of non-governmental development organizations, and offers specific terminology and understanding of main organizational forms and relational dynamics that define the population ecology of these organizations. The paper examines closely the significance of such interaction and interdependence through transactional relationship of obtaining and distributing of resources and forces of competition. Original organizational theory frameworks are offered for future NGDO organizational research.

Establishing A Framework For The Oversight Of Major Defense Acquisition Programs - A Historical Analysis, Diane I. K. Kuderik

Theses and Dissertations

The Department of Defense (DoD) has budgeted over $134.5 billion for Fiscal Year 2004 for Acquisition, yet little is written about the personnel responsible for managing and evaluating Major Defense Acquisition Programs (MDAPs) -- those who perform Acquisition Oversight (AO). The AO process has not been studied in a disciplined manner during its 40-year history. Congress, past Administrations, and the DoD Inspector General have commissioned several studies on the AO Process. Recommendations were considered and implemented such that the process evolved to where it stands today. Over 40 years separate the first iteration with the latest version. Commission reports, countless …

An Analysis Of Generational Differences Among Active Duty Members, Stephanie M. Skibo

Theses and Dissertations

There seems to be a widely held belief that different generations have different attitudes toward work, organizations, and co-workers. Clearly, these observed differences have implications for managers and leaders. Actions taken by leaders might be misunderstood by junior organizational members, leading to undesirable outcomes. Considering that many generational groups are represented within the Air Force, there is a need to analyze and understand potential generational differences. With the exception of the Smola and Sutton (2002) study, little empirical research has explored the extent to which these differences actually exist and whether differences exist among Air Force members. This research explores …

An Analysis Of Generational Differences Among Civil Servants, Stacey L. Williams

Theses and Dissertations

There seems to be a wide held belief that different generations have different attitudes toward work, organizations, and co-workers. Clearly, these observed differences have implications for managers and leaders. Actions taken by leaders (who are often older) might be misunderstood by junior organizational members (who are often younger), leading to undesirable outcomes (i.e., turnover). Considering that many generational groups are represented within government service, there is a need to analyze and understand potential generational differences. With the notable exception of the Smola and Sutton (2002) study, little empirical research has explored the extent to which these differences actually exist and …

International Advertising And The Use Of The Sex Appeal: Acceptance Of Sex Appeal In China, Katie Hunt

Theses and Dissertations

China is the most populated country in the world. With a population of over a billion people, it is an attractive market to many companies. However, China has traditionally been a market that was difficult to access due to its communist government and strict regulations. In 1978, China began changing the economy from a centrally planned system to a more market-oriented economy. By 2001, "China stood as the second largest economy in the world after the U.S., measured on a purchasing power parity basis" (World Factbook, 2002). China is a strong business partner with the U.S.; 21% of China's exports …

Six Years After Its Passage, What Has Been The Impact Of The Clinger-Cohen Act On The U.S. Air Force, Edward H. Drollette

Theses and Dissertations

Information systems are often inundated with thousands of attack alerts to distinguish novice hacker probes from genuine threats. Pattern classification can help filter relatively benign attacks from alerts generated by anomaly detectors, limited the numbers of alerts to requiring attention. This research investigates the feasibility of using pattern classification algorithms on network packed header information to classify network attacks. Both liner discrimination and radial basis function algorithms are trained using flood and scan attacks. The classifiers are then tested with unknown floods and scans to determine how well they categorize previously unseen attacks.

The Effects Of Variability In Demand And Time Parameters For Multi-Item, Multi-Echelon, Multi-Indenture Reparable Inventory Systems, Roberto C. De Abreu

Theses and Dissertations

The office of the Chief Information Officer is still new within public sector organizations. Further, the office of the CIO was hastily created by Federal laws that provide only broad direction for its implementation and practice while at the same time limiting each office's power and reach within Federal agencies. Presently, because of broadly defined scope and the newness of the office in the public sector, Federal CIOs now face many challenges and critical technologies in managing their agency's information resources. Private sector organizations have a valuable knowledge base from their CIO office implementation efforts and subsequent operations. This private …

Integer Approximation Of Real Valued Preference Curves, Richard M. Antoine

Theses and Dissertations

A primary challenge of the AFIT Mission Resource Value Assessment Tool is to approximate a given preference curve with integer valued mission ready resources. This thesis evaluated four candidate methods of accomplishing this approximation. The thesis evaluated the implementation of the integer estimation approximation from a purely mathematical perspective. The models were measured against six quality and error measurement standards: convergence on an endpoint, convergence on any interior integer points, characterization of the overall error between the sequence of integer coordinates and the real valued linear function and characterization of the error in each individual dimension of the problem space. …