Business Administration, Management, and Operations Commons^™

The Emergence Of Artificial Intelligence-Driven Reservation Services Analyzed Through Push-Pull-Mooring Theory And Their Potential To Enhance Tourism Experiences, Dimitra Skandali, Muhammad Ali Raza

Journal of Global Hospitality and Tourism

Artificial intelligence-based bath bed reservation services signify a novel evaluation of consumer behavior in densely populated tourist destinations. The phenomenon of overcrowded beaches, particularly during the peak summer months at well-known public beaches in Europe, has increased demand during rush hours. The research aims to clarify the key factors that influence the use of these applications, primarily on mobile phones, by applying the Push-Pull-Mooring Theory, in addition to identifying the primary causes of the high demand and the importance of staying close to the shore when sunbathing. The study emphasizes the impact of perceived risk and enjoyment on user behavior, …

Measuring Social Capital In Tourism Operation And Its Influences On Peoples’ Involvement, Kalimuththu Shanmuganathan, Nalin Abeysekera, L.P.S. Gamini, Lalith Chandralal

Journal of Global Hospitality and Tourism

This study developed a reliable scale for measuring Social Capital in the context of tourism operations and examines its influences on Peoples' Involvement. The quantitative research method was employed, and the five stages of data purification processes were performed: identification of dimensions and indicators, item-to-total correlation, and explorative factor analysis, confirmatory factor analysis, and the structural equation model. The study identifies four dimensional scales of social capital across 13 indicators: bonding social capital, social bridging capital, social linking capital, and social harmless capital, and confirms that social capital has a significant influence on peoples' involvement. As the first effort at …

Art Meets Commerce: How Exhibitions Shape Visitor Behavior In Tourism Shopping Centers, Xi Wang, Rui Ma, Lan Yang, Jie Zheng

Journal of Global Hospitality and Tourism

Serving as prominent leisure and entertainment platforms, tourism shopping malls have evolved their appeal by integrating art exhibition centers, thus magnifying the retail ambiance. This study dived into the correlation between the incorporation of these art centers within tourism shopping environments and the subsequent consumer propensity to visit, encompassing a meticulous evaluation of both the art exhibits attributes and art exhibition center attributes. Utilizing the technique of structural equation modeling for the analysis, this research unraveled various aspects of this interplay with 437 surveys from art exhibition customers in shopping malls. It was found that all the examined factors, with …

The Interplay Of Website Characteristics, Attitude, And Booking Intentions For Different Hotel Websites: A Theory Of Reasoned Action Perspective, Atefeh Charmchian Langroudi, Imran Rahman, Maryam Charmchian Langroudi, John Stephan, Parisa Mohammadi

Journal of Global Hospitality and Tourism

Using the theory of reasoned action as the underlying theoretical foundation, this study examines the direct effects of compatibility, perceived usefulness, communicability, perceived risk, and perceived playfulness on attitudes toward online booking and the indirect effects of these variables on consumers’ intention to use three different online hotel booking channels - independent hotel websites, chain hotel websites, and third-party hotel websites. Additionally, this study tests the direct effect of attitude towards online booking on consumers’ intention to use the three online booking channels. Collected data from 638 participants via Amazon M-Turk was analyzed using partial least squares based structural equation …

Exploring Strategies And Innovations In Airline Profitability Assessment: The Role Of Artificial Intelligence, Elif Degirmenci

Journal of Global Hospitality and Tourism

The airline industry's profitability assessment remains a complex yet critical aspect of strategic decision-making, spanning from hub profitability to individual flight performance. This paper explores the diverse methodologies and challenges involved in evaluating both line and network profitability, emphasizing the need for innovative approaches in reconciling variable costs associated with aircraft types and route assignments. Traditional methods are juxtaposed with innovative concepts like the Blended Aircraft Cost model, offering insights into enhancing market route profitability. Additionally, advanced methodologies such as horizontal and vertical methods are discussed, alongside the role of artificial intelligence in revolutionizing real-time profitability analysis. Through a comprehensive …

Essays On Policy Initiatives For Equitable And Fair Distribution Of Benefits Of Information Technology, Roohid Ahmed Syed

USF Tampa Graduate Theses and Dissertations

The impact of Information technology on human lives is beyond measure. Information technology has become so integral to our human lives that we can no longer undermine its societal impact. While there is ample evidence for the societal gains from digital technologies, there is evidence for the inequitable distribution of such gains across society. For example, accelerated digitization of economy has left the digital haven-nots with limited access to education, health care and employment opportunities further deepening the already existing social inequities. Furthermore, increasing implementation of algorithms has created the problem of algorithmic bias across multiple domains including hiring. Though …

Work Engagement As A Mediator Between Organizational Ostracism And Sparking Leadership, Perihan Senel Tekin, Selman Kizilkaya

Journal of Global Business Insights

Workplace ostracism can undermine employee morale, reduce productivity, and negatively impact organizational outcomes. Sparking leadership plays a vital role in shaping workplace culture and mitigating ostracism’s effects. This study investigates the mediating role of work engagement in the relationship between organizational ostracism and sparking leadership. It sheds light on how leaders can foster a more engaged workforce by reducing ostracism within organizations. It was designed as a quantitative causal survey. By examining data from 790 healthcare professionals in Turkey, the research highlights how sparking leadership can enhance work engagement and reduce ostracism. The findings show a significant negative correlation between …

A Bibliometric Analysis Of The Pygmalion Effect In Organization Studies, Perihan Senel Tekin, Fevziye Bekar, Duysal Askun Celik

Journal of Global Business Insights

This research aims to examine the literature on the Pygmalion effect, which is expressed as a self-fulfilling prophecy in the context of management organization from a bibliometric perspective. In this context, all relevant publications in the Web of Science database were scanned between 01-06.06.2024. In the first and second searches with the words Pygmalion, Pygmalion effect, Pygmalionism, management, and organization, a total of 27 research articles were subjected to content analysis within the scope of a systematic review. As a result of the content analysis, it was seen that although the Pygmalion effect has been found in …

Next-Gen Hr: How People Analytics And Business Acumen Drive Leadership In Strategy, Wistaria J. Joseph

USF Tampa Graduate Theses and Dissertations

Quantitative research within the Human Resources (HR) field is scarce, specifically for HR professionals. This study aimed to add to the body of HR professional research focusing on professional development of HR professionals to ascend to significant leadership roles and gain a seat at the company’s strategic decision-making table. This research tackled the moderating role of people analytics and business acumen to determine if they drove Human Resource Management (HRM) strategic propensity from transactional HR expertise and transformational leadership, with upper-echelon and strategic leadership theories providing the backdrop. To this end, a survey was deployed to obtain responses from a …

Organizational Intentionality: Enhancing Business Engagement With Black Entrepreneurs Through Purposeful And Inclusive Strategies, Willye G. Shaw

USF Tampa Graduate Theses and Dissertations

Motivated by demands for greater business diversity and proactive efforts of organizations to improve their inclusive engagements with minority stakeholders, this research contributes to the academic body of knowledge related to Black-owned business value by highlighting the impacts of organizations committed to shifting the conventional approach to diversity with this business community. The objective is to delve more into the need for enhanced relationships between organizations and Black-owned businesses, offering insights into the intentional actions, decisions, and strategies that lead to purposeful initiatives by the organizations to refine their business practices, with a focus on sustainable success for Black entrepreneurs. …

Virtual Leadership Through The Use Of Commanders Intent, Lisa M. Hammond

USF Tampa Graduate Theses and Dissertations

The shift to remote work triggered by the COVID-19 pandemic has transformed organizational dynamics, exposing the limitations of traditional leadership models and emphasizing the need for innovative approaches. This dissertation examines the application of the military concept of Commander’s Intent in remote work settings, focusing on its potential to enhance mission alignment, autonomy, and productivity. Employing a mixed-methods approach, the study integrates quantitative survey data and qualitative thematic analysis to explore how Commander’s Intent impacts mission clarity, person-job fit, and leadership effectiveness. Findings reveal that Commander’s Intent strengthens mission alignment and empowers teams to act autonomously while maintaining strategic coherence, …

Relationship-Influenced Cyber Hygiene (Rich) In Community Banks, Monte L. Ward

USF Tampa Graduate Theses and Dissertations

This dissertation is a research study that introduces the theoretical model of Relationship-Influenced Cyber Hygiene (RICH) through its investigation of the phenomenon the researcher experienced: how the interpersonal relationship between top management and cybersecurity personnel within smaller community banks influences the cyber hygiene of top management. Due to the value proposition of community banks to their clients and the limited budget of smaller institutions for investment in cybersecurity controls and initiates, community banks need additional strategies to achieve stronger cyber hygiene, especially as it relates the greatest weakness in most cybersecurity infrastructures—the human element. This study identifies and addresses a …

Variation In Investment Portfolios For Identical Client Scenarios: A Study Of Portfolios Recommended By Financial Professionals, Patricia G. Wells

USF Tampa Graduate Theses and Dissertations

Using a unique set of data obtained from interviews of financial professionals, this study aimed to explore the heterogeneity among portfolios of mutual funds and exchange-traded funds recommended by financial professionals for fictional client scenarios that control for investor risk and asset allocation. First, the extent to which the revealed asset allocation matched the elicited asset allocation was examined. Next, the portfolios were examined relative to diversification within the stock and bond holdings. Portfolios were examined on the basis of hypothetical historical risk and return. Lastly, comments provided by financial professionals about their security selections and investment approach were presented. …

Integrating Risk And Vulnerability: Exploring A Unified Model For Supply Chain Resiliency, William G. Cook

USF Tampa Graduate Theses and Dissertations

The world has entered an era of retreating globalization, mounting geo-political tensions, rising protectionism, and increasing focus on the fragility of complex supply chains. The negative impacts of supply chain disruptions have been increasingly documented since the turn of the century. Given the global scale of recent disruptions, supply chain resiliency has become a national imperative. The Global Financial Crisis, the Covid-19 pandemic, and other major disruptive events demonstrate the active role of government in mitigating damage, the enduring effects of regulation, and the resultant re-evaluation of supply chain strategies by the private and public sectors. In this environment, supply …

Operational Variations In State-Owned Hotels And International Branded Hotels In China: A Qualitative Analysis Of Practitioners' Perspectives And Implications, Wen Wei

USF Tampa Graduate Theses and Dissertations

This study examines experienced hoteliers' perspectives on essential operational practices for delivering consistent, high-quality customer experiences, focusing on operational differences between Chinese State-Owned Hotels (SOHs) and International Branded Hotels (IBHs) in China. Through semi-structured interviews with 24 experienced hoteliers from SOHs and IBHs, the research identifies operational practices in IBHs that are perceived as more effective than those in SOHs. Additionally, the study explores operational practices that SOHs and IBHs could adopt and adapt to succeed in China’s post-pandemic hotel market. The analysis is framed by the Resource-Based View (RBV), Dynamic Capabilities (DCs), Market Orientation (MO), and the role of …

Perceptions Of Rural America: Exploring College Students' Views And Career Priorities Post-Graduation, Tom Hall

USF Tampa Graduate Theses and Dissertations

The problems facing rural America are wide ranging and multilayered. Perceptions can often be reality for those unfamiliar with rural life, which can pose a hurdle for businesses to overcome. With an in-depth literature review and research study, this dissertation aims to provide context and understanding to the problems and misconceptions of rural America. Without context, it is easy to interpret rural America as a dying, outdated part of the country, but the reality is far more complex. A research study was conducted that surveyed 400 actively enrolled college students from schools in 19 American states on three things: 1) …

Empowering Entrepreneurial Evolution: A Beyond Founder Strategic Approach To Small Business Growth, D. Jared Knisley

USF Tampa Graduate Theses and Dissertations

Growing a business beyond its founder’s capacities and talents presents a challenging undertaking. When a founder is no longer involved or motivated to grow the business, firm decline is a likely outcome. Small businesses often have a deep and, at times, hindering reliance on their early founders for development. Therefore, a continuous engaging plan to advance entrepreneurial success is needed to grow a small business.

My research objective aims to find methods and designs, through academic literature and practitioner interviews, that transition leadership responsibilities and increase team empowerment within a small business, enabling these firms to continue growing as the …

Business Failure Mode And Effects Analysis: A Risk Based Holistic Strategy To Improve Success Rates Of Small Technology Businesses, Krishnakumar R. Nair

USF Tampa Graduate Theses and Dissertations

Multiple US and global statistics show that small businesses are vital to economic development but fail at a startling rate. Small technology businesses (STBs) are around 35% of this small business segment. The central problem addressed in this research is to reduce their short lives and enable growth and stability. The solution is a significant business management strategy iteratively developed by working with business owners and practitioners. A holistic approach to view the business as a whole to address premature failures is not available, and this research presents a comprehensive approach to solving that problem. The study developed a novel …

Antecedents Of Entrepreneurial Activity And Poverty: Mediating Effect Of Entrepreneurial Activity, Bashir I. Bugaje, Azmawani Abd Rahman, Rusmawati Said, Jo A. Ho, Abubakar A. Adamu

Journal of Global Business Insights

Poverty rates in Sub-Saharan Africa (SSA) have risen, with 47% of the region’s population living in poverty. In Nigeria, approximately 87 million are classified as extremely poor. Existing research on the relationship between entrepreneurship and poverty in this region is fragmented and inconsistent. Traditional economic measures of poverty have proven inadequate, prompting the need for a multidimensional approach. The paper examined the mediating effect of entrepreneurial activity on the relationship between the precursors of entrepreneurship and poverty. The study used a survey method and partial least squares structural equation modeling (PLS-SEM) to analyze the data, which confirmed all hypotheses, revealing …

A Comparative Study Of Argentinean And Colombian Employee Perceptions Of Managerial Behavioral Effectiveness, Carlos E. Ruiz, Melinda K. Cline

Journal of Global Business Insights

This study explores the similarities and differences among Argentinean and Colombian employees regarding their perceptions of effective and ineffective managerial and leadership behavior by conducting a qualitative multiple cross-case and cross nation comparative analysis of findings from two previous emic replication studies. The findings of this study suggest more similarities than differences in the perceptions of Argentinean and Colombian workers about effective/ineffective managerial and leadership behaviors and highlight important nuances. Although there are cultural differences among Argentineans and Colombians, the findings of this study suggest that culture may not play a substantial role in the perception of managerial behavioral effectiveness. …

Exploring New Frontiers In Hospitality And Tourism, Faizan Ali

Journal of Global Hospitality and Tourism

As we embark on the second issue of Volume 3 of the Journal of Global Hospitality and Tourism, we are presented with a rich and diverse collection of research that investigates contemporary challenges and innovations within our dynamic field. This issue features a diverse range of studies that illuminate emerging trends, address critical issues, and offer practical insights for both industry practitioners and academics.

Understanding The Motivations Behind Engaging With Hospitality-Related Facebook Fan Pages, Kunsoon Park, Xu Li

Journal of Global Hospitality and Tourism

Understanding the motivations behind social media participation is crucial for brand managers looking to enhance customer loyalty and attract new customers. This study explores the factors driving consumer engagement with hospitality brand Facebook pages, identifying key motivations and engagement patterns. Utilizing a comprehensive multi-phased methodology—descriptive analysis, factor analysis, canonical correlation analysis, cluster analysis, and discriminant analysis—data were gathered from a survey of 501 adults engaging with the Facebook page. The results show that consumers prioritize brand interaction, social integration, and information-seeking over entertainment or rewards. Two distinct consumer groups emerged: passive observers and active participants, with a preference for contributing …

Do Social Support, Supervisory Feedback, And Job Stress Matter To An Employee’S Sense Of Ownership? Context In The Lodging Sector, Aladin M. Ibrahim, Zyra R. Cabrera, Rodin S. Pescuela

Journal of Global Hospitality and Tourism

In the face of intensified competition within the hospitality sector, exacerbated by the challenges of post-pandemic recovery, organizations are increasingly focused on re-engaging employees impacted by workforce reductions and retaining those who demonstrate a strong sense of attachment, care, and commitment to their workplace. These ownership behaviors are pivotal in fostering organizational stewardship and driving performance. However, the question arises: how can organizations cultivate and enhance these positive employee behaviors? This study investigates the influence of leader- and work-related factors, including social support, supervisory feedback, and job stress, on employees’ sense of ownership towards their organization. Employing a survey methodology, …

Managing Tourist Booking Intentions: A Study Of Hotel Marketing Strategies During The Covid-19 Crisis In Cyprus, Chrystalla Markou, Giannis Theofanous, Doros Michael

Journal of Global Hospitality and Tourism

This study investigates the impact of specific marketing strategies on tourist booking intentions during the COVID-19 crisis in Cyprus, aiming to understand the effectiveness of these strategies in maintaining booking intentions. The study also investigates the challenge of maintaining tourists’ booking intentions during the financial impact of COVID-19. A quantitative, non-experimental correlational study examined the existence, strength, and direction of the relationship between all-inclusive holiday packages, room discounts, and special hotel amenities and hotel accommodations as measured by intentions to select a hotel in the Cyprus hotel industry. For the purpose of this study, 161 tourists who stayed in Cyprus …

Bridging The Digital Divide In Hospitality And Tourism: Digital Inclusion For Disadvantaged, Xi Y. Leung

Journal of Global Hospitality and Tourism

As technology continues to revolutionize the hospitality and tourism industry, the issues of digital equity and digital divide have gained increasing prominence (Minghetti & Buhalis, 2010; Reverte & Luque, 2021). While digital advancements offer unprecedented opportunities for businesses and consumers, they also risk exacerbating existing inequalities (Wu & Yang, 2023). This is particularly evident in the growing digital divide, referring to the capabilities gap of individuals, groups and regions to access and process digital information technology (OECD, 2001). The rapid pace of technological advancement has left certain groups struggling to keep up. These digital disadvantaged groups—comprising individuals with limited access …

Reducing Mega-Event Syndrome: A Case Study Of Expo 2020, Zehra Abdulla, Christopher S. Dutt

Journal of Global Hospitality and Tourism

The study was designed to explore how Expo 2020, as one of the first mega-events to be hosted in the Middle East, was undertaking steps to avoid many of the negatives of such events, termed mega-event syndrome (MES). A qualitative approach was adopted, where 5 elite face-to-face interviews were conducted with senior officials within Expo 2020 who could offer detailed insights into the planning of the event. Participants were purposefully selected based on their knowledge and experience within Expo 2020. Participants felt that Expo 2020 was not exposed to many of the symptoms of MES largely because of Dubai’s pre-existing …

Crisis To Success: Online Food Delivery For Restaurants’ Sales Performance And Customer Purchase Intention, Wenfang Liu, Jaewook Kim

Journal of Global Hospitality and Tourism

Identifying factors influencing food delivery sales and customers’ intentions amid pandemic restrictions aids strategic planning for restaurant business in uncertain business environments. This paper aims to explore restaurant survival strategies by examining customers’ purchase intentions towards online food delivery services. The results of this paper assist restaurant business in establish a sustainable competitive advantage amidst market crises with a focus on organizational learning for future events. This paper utilized a mixed-method approach and comprised two studies. Study one explores factors affecting online food delivery sales through multiple linear regression analysis. Study two investigates customers’ intentions under online payment concerns through …

Integrating Location Data Into Analytics: Methods, Applications, And Fairness In Public Healthcare, Arindam Ray

USF Tampa Graduate Theses and Dissertations

This dissertation explores the application of location data in healthcare management, focusing on epidemic spread forecasts and fairness in healthcare access. It demonstrates the power of location data in understanding and forecasting epidemic spread with two examples, using mobility metrics derived from the location data. The second example also considers the effect of social vulnerability along with population mobility and extends a popular deep-learning algorithm to accept static anddynamic data. The dissertation also proposes health equity measures by evaluating the alignment between healthcare facility locations and people’s mobility patterns, considering demographic factors. This research highlights the valuable insight location data …

Understanding Donor Preferences And Intentions: A Theory Of Planned Behavior Approach, Kimberly Cubre

USF Tampa Graduate Theses and Dissertations

Advancement teams have a pivotal role in bridging the ever-widening gap in funding for higher education institutions. As this gap continues to expand, these teams have emerged as increasingly prominent players to raise philanthropic support. This research study is aimed at enhancing the effectiveness of their engagement strategies and gaining a deeper understanding of donor motivations and intentions. Employing the Theory of Planned Behavior in conjunction with a revised and tested survey instrument (as validated by Smith & McSweeney in 2007), this study sheds light on donor behavior. It probes into donors' sentiments regarding the philanthropic tactics and communications they …

Through The Looking Glass: Overcoming Algorithm Aversion In Accounting, David E. Watson

USF Tampa Graduate Theses and Dissertations

Artificial intelligence (AI) is growing rapidly in the accounting field as audit firms invest heavily in technology to enhance audit efficiency and effectiveness. Existing research reveals two contrasting behaviors: algorithm aversion, where individuals are reluctant to rely on algorithms even if their recommendations are equivalent to humans, and algorithm appreciation, where individuals excessively rely on AI without exercising professional skepticism. This study investigates whether auditors’ algorithm aversion can be mitigated through interventions of providing reliability information and transparency information (explainability) about the AI’s processes in order to enhance auditor reliance on AI tools. The results indicate that the participants were …