Business Administration, Management, and Operations Commons^™

Bidirectional Influences Of Decisions And Outcomes On Organizational Identity And Sustainable Viability In Small, Private, Nonprofit, Mission-Focused Higher Education Institutions, Brian J. Gilliam

USF Tampa Graduate Theses and Dissertations

As educational leaders in small, private, nonprofit, mission-focused higher education institutions confront challenges, their decisions influence organizational identity, culture, and viability. Decision-making is informed in a complex environment of internal and external influences. The purpose of this research is engaged scholarship to inform practitioners of decision-making in mission-focused institutions with better understanding of why and how adaptation is occurring, and provide a conceptual framework for decision-making and further study of organizational leadership in this important sector of higher education.

Four-year private, nonprofit, degree-granting institutions represent 34% of all accredited institutions in the United States and serve over 5 million students. …

Digital Identity: A Human-Centered Risk Awareness Study, Toufic N. Chebib

USF Tampa Graduate Theses and Dissertations

Cybersecurity threats and compromises have been at the epicenter of media attention; their risk and effect on people’s digital identity is something not to be taken lightly. Though cyber threats have affected a great number of people in all age groups, this study focuses on 55 to 75-year-olds, as this age group is close to retirement or already retired. Therefore, a notable compromise impacting their digital identity can have a major impact on their life.

To help guide this study, the following research question was formulated, “What are the risk perceptions of individuals, between the ages of 55 and 75 …

Improving Engagement: The Moderating Effect Of Leadership Style On The Relationship Between Psychological Capital And Employee Engagement, Scott Beatrice

USF Tampa Graduate Theses and Dissertations

The purpose of this study is to investigate the moderating effect that different leadership styles (Transformational, Transactional, and Passive-Avoidant) can have on the relationship between Psychological Capital and Employee Engagement. Additionally, it explores the direct positive relationship that Psychological Capital and Transformational Leadership have on Employee Engagement. This study examines 238 adults that work at least 20 hours a week. The results show that Psychological Capital and Transformational Leadership have strong, positive effects on Employee Engagement and Transformational Leadership positively moderates the direct relationship between Psychological Capital and Employee Engagement. The importance of Psychological Capital in its relationship to Employee …

Readings In Management, Isaam Ghazzawi, Muharrem Tuna, Aysegul Acar

University of South Florida (USF) M3 Publishing

PREFACE

One reality any academic book on management faces is that events in the real world are constantly changing, and rapidly at that. What is different about this book is its commitment to capture the fundamentals of management. In publishing Readings in Management, the editors recognize the enormous role played by the internet, academic and non-academic journals, and other academic publications in providing up-to-date educational information regarding a broad spectrum of management. What is special about this book is the fact that it ensures the material presented is relevant to readers.

This book examines current topics in management and …

Work Motivation In Wealth Management: The Role Of Self Determination Theory, Mark J. Mattia

USF Tampa Graduate Theses and Dissertations

In this paper, we use Self Determination Theory (Ryan & Deci, 2000A, Deci & Ryan, 2008) as the underlying theory to help determine the factors that may influence wealth advisors to consider leaving (or being committed) to their positions. Baard et al. (2004) established that Self-determination theory was relevant to motivation in the workplace. This quantitative study utilizes a survey instrument that incorporates many already proven reliable and valid items from Self-determination Theory to better understand the wealth advisor work motivation framework. This topic is important within financial services since positive work motivation has been tied to positive work outcomes …

Does Employee Envy Trigger The Positive Outcomes At Workplace? A Study Of Upward Social Comparison, Envy And Employee Performance, Muhammad Haris Khan, Ayesha Noor

Journal of Global Business Insights

The purpose of this research was to investigate the outcomes of envy in the workplace and the moderating role of perceived organizational support. Data was collected from 270 employees of the telecom industry. The cross-sectional research was conducted, and the data was collected through survey questionnaires from employees hailing from private Telecom companies in Pakistan. Results showed that upward social comparison initiates benign and malicious envy which, in turn, affects employee performance. Benign envy results in enhancing the employee performance whereas malicious envy shows no relationship with employee performance. By paying attention to supporting the employees, malicious envy can enhance …

An Investigation Of The Effects Of Information System Literacy And Business Process Management On Organizational Performance, Ozel Sebetci

Journal of Global Business Insights

Information systems bring about many innovation opportunities for organizations. However, there are also several factors affecting these opportunities that need to be investigated. Therefore, taking this necessity as a starting point, the present study was conducted to provide an insight into the associations between Information Systems Literacy (ISL), and the analytical approach, as well as Business Process Management (BPM) usage and organization performance. To this end, a structural model has been developed to define the link between design, methodology and approach structures and study the mediating effect on the relationship between ISL, analytical approach, BPM, and organization performance. A questionnaire …

Understanding The Complex Ethical Landscape Of Artificial Intelligence Adoptions, Chrissann R. Ruehle

USF Tampa Graduate Theses and Dissertations

Although Artificial Intelligence (AI) has existed since the 1950’s, it has experienced a series of expansions and declines over the years. Currently, AI is on an upward trajectory and has prompted the fourth industrial revolution as many scientists have noted. Some firms have rapidly embraced this technology and experienced growth while others have been slow to adopt. Naturally, this expansion often has societal impacts. The aim of this study is to explore ethical considerations that arise during the adoption of this technology. This research addressed three questions: 1. How do market and regulatory forces reportedly shape Artificial Intelligence adoptions? 2. …

Exploring The Association Of Academic Psychological Capital And Experiential Learning With Academic Performance, Diane Kutz

USF Tampa Graduate Theses and Dissertations

This research study expands upon the body of research seeking to define the effect of Academic Psychological Capital (Academic PsyCap) and student Participation in Experiential Learning on one success measure of students, Academic Performance, as measured by grade point average (GPA). It also seeks to investigate the moderating effect of Experiential Learning on the relationship between Academic PsyCap and Academic Performance. The study argues that Social Cognitive Theory and Broaden and Build Theory supported a reciprocal relationship between Academic PsyCap and Participation in Experiential Learning Activities and the positive relationship between both constructs and Academic Performance.

The study was conducted …

Competition In Upstream Humanitarian Supply Chain: Investigation Of Food Banks, Iana Shaheen

USF Tampa Graduate Theses and Dissertations

Global hunger is not about a shortage of food. Currently, the world generates enough food to sustain every man, woman, and child on the planet. However, in 2018, about 815 million people, or almost 11% of the population, were hungry worldwide (World Hunger Report, 2018). To respond to the problems in ways more adapted to the requirements of people in need, humanitarian organizations (HOs) are dedicated to becoming more effective and efficient (Weiss, 2013). With the boost in the number of people that require humanitarian assistance, the number of HOs is increasing each year. As a result, there is unanimity …

Academic Digital Badges: Industry, Employment, And Prospects, Terry M. Mcgovern

USF Tampa Graduate Theses and Dissertations

Digital badges are becoming more prevalent in the credentialing sector yet there is limited understanding of how the industry is developing or how digital badges influence the hiring process. This study employed an exploratory case method to make known the development of the badging industry. This dynamic new educational technology has a wide range of stakeholders working at establishing standards to ensure consistent and effective application across the badging ecosphere. To understand academic badging further, the researcher conducted a type of field experiment called a résumé audit study. In the late Spring of 2019, the investigator applied to 1,848 unique …

Addressing The Student Loan Crisis: Nudging Borrowers To Lower Their Repayment Costs, Genevieve O. Dobson

USF Tampa Graduate Theses and Dissertations

The Purpose of Research is to determine why student loan borrowers are making poor decisions regarding their repayment plan selection and how we could use the theory of nudge to get them to make better choices. This study evaluates three main biases found in decision making to determine which one is most likely to be utilized in making decisions. It also investigates ways a tool can be created to allow borrowers to make better choices.

I use the Elaborated Action Design Research Methodology to diagnose, design and implement an effective tool. In my study, I create an artifact that allows …

Introducing A Mobile Health Care Platform In An Underserved Rural Population: Reducing Assimilations Gaps On Adoption And Use Via Nudges, Joseph Hodges

USF Tampa Graduate Theses and Dissertations

Rural communities are often overlooked when it comes to offering cutting edge consumer healthcare technologies. Mobile applications usually exclude populations in rural demographics due to the infrastructure requirements and available technology in the region. The population studied is a low income rural health plan in southwest Georgia. They are uniquely considered as they have the highest healthcare costs in the U.S. and are compared to healthcare costs among higher income populations like Vail, Colorado. Innovations, such as mobile healthcare applications, have the capacity to offset some of these costs, but even if adoption occurs, this does not guarantee use will …

Playing Darts In The Dark: How Are Chamber Of Commerce Leaders Aligned For Greater Effectiveness?, Robert J. Rohrlack Jr.

USF Tampa Graduate Theses and Dissertations

This paper researched what the United States chamber of commerce paid Executives and the volunteer Chairpersons identified as the factors influencing their chamber for effectiveness. There has been little research on chambers of commerce in the U.S. This study adds to the small amount of research available, working to establish baseline information for research to continue this ubiquitous industry. We conducted 24 interviews, 12 paid Executives, and 12 volunteer Chairpersons at chambers of commerce in 11 states. They were asked to identify factors that make their chamber more effective or inhibit their chamber from being effective. The interviews were coded, …

Understanding Employee Engagement: An Examination Of Millennial Employees And Perceived Human Resource Management Practices, Danielle J. Clark

USF Tampa Graduate Theses and Dissertations

Actively disengaged employees cost the United States an estimated $450 billion to $550 billion in lost productivity per year. When employees are engaged, organizations experience less turnover, fewer safety incidents, and increased profitability. An important employee segment is Millennials, who are predicted to comprise as much as 75% of the workforce by 2025.

This three-article dissertation examines employee engagement, focusing on how Millennials experience employee engagement and the impact of perceived human resource management (HRM) practices on employee engagement. The first article is a generational workplace engagement paper focused on Millennials. It introduces a variety of academic and practitioner information …

Controlling Turnover In An Inside Sales Organization: What Are The Contributing Factors, Dennis H. Kimerer

USF Tampa Graduate Theses and Dissertations

The turnover rate for inside sales team, particularly in Central Florida, is exceedingly high. I have experienced this negative scenario managing inside sales teams for two major Telecom companies over the past 11 years, having as many as 40% of the salesforce resign within 30 days. Organizational costs to hire a new salesperson can be as high as 300% of the replaced employee’s salary and take as long as eight months to reach full productivity. The purpose of this research is to determine the internal and external factors that impact a salesperson’s propensity to leave a company. This qualitative research …

Phenomenological Study Of Toxic Leadership In The U.S. Military, Anthony L. Hinen

USF Tampa Graduate Theses and Dissertations

The current literature shows toxic leadership is surprisingly more prevalent than previously believed. This subset of organizational leadership studies revolves around leadership styles that poison the employee, the organization, or both. This study captures a common phenomenon for toxic leadership (symptoms) useful for diagnosing or addressing toxic leadership in organizations. My goal is to better understand toxic leadership to inform potential mitigation techniques that are applicable to business and military environments. My research suggests toxic leadership exists because senior leaders, those leaders above the toxic leader, allow it to exist, either unwittingly or knowingly. Furthermore, leaders can create toxic environments …

Advances In Global Business And Economics: Volume 2, Cihan Cobanoglu, Muhittin Cavusoglu, Abdulkadir Corbaci

University of South Florida (USF) - M3 Publishing

This is the second volume of the Advances in Global Business and Economics Book Series. This volume has the following parts:

• Part 1: Accounting
• Part 2: Consumer Behavior
• Part 3: Corporate Finance & Governance
• Part 4: Economics
• Part 5: Education & Training
• Part 6: Environmental Issues/Sustainability & Green Tourism
• Part 7: Finance & Banking
• Part 8: Food and Beverage Management
• Part 9: Hospitality & Tourism/Smart Tourism
• Part 10: Human Resource Management
• Part 11: Innovation & Entrepreneurship
• Part 12: International Trade
• Part 13: Leisure Management
• Part 14: Management
• Part 15: Social Science Studies
• Part 16: Technology/E-Business/Social Media

ISBN: 978-1-7321275-5-5

Proceedings Of The Global Conference On Business And Economics: Volume 2, Cihan Cobanoglu, Muhittin Cavusoglu, Abdulkadir Corbaci

University of South Florida (USF) - M3 Publishing

This is the second volume of the Global Conference on Business and Economics Proceedings Series.

ISSN: 2641-502X

The Impact Of Burnout On Organizational Commitment: A Study Of Public Sector Employees In Turkey, Mehmet Sarisik, Erhan Bogan, Burhanettin Zengin, Bekir Bora Dedeoglu

Journal of Global Business Insights

This study investigates the relationship between burnout and organizational commitment. It tests the relationship using a sample of 700 public officers in Istanbul by using structural equation modeling. The model tested via partial least squares method via SmartPls software. Results have shown that employees’ burnout are negatively related to organizational commitment. Specifically, while emotional exhaustion is negatively related to commitment, personal accomplishment contributes positively to commitment. The experience of depersonalization has no significant relationship with all three dimensions of commitment. Findings discussed and some practical implications offered to practitioners as well as some future directions to researchers.

Dorsey Multi-Function Process Map™ An Informing Tool To Transition Small Business To Evidence-Based Decision-Making, Carla Dorsey

USF Tampa Graduate Theses and Dissertations

In small businesses, underperformance and lack of growth can be the results of poor decision-making based on gut-feel rather than data or evidence. The result is often ad-hoc business processes that do not evolve into efficient organizational routines. Evidence (data)- based decision making (EDM) has proved effective for large firms. This study tests the use of EDM in small businesses by applying an organizational mapping tool called the Dorsey Multi- Function Process Map™ (DMPM), a descriptive visual analytic, as a way to help small businesses transition from gut-feel to data-based decisions.

We tested the DMPM on seven diverse small businesses …

Relationship Management Communications By Nhl Teams On Twitter, Kelsey M. Baker

USF Tampa Graduate Theses and Dissertations

The sports industry is massive, bolstered by its relationship with media. A recent development in the sport industry is the advent of social media, which offers the potential for two-way communication between sports organizations and their relevant stakeholders. Relationship management theory helps cultivate an understanding of social media as a vehicle for value creation for an organization and its stakeholders. This thesis is a content analysis of relationship communications strategies on Twitter using the accounts of five National Hockey League teams.

This study builds upon existing literature by identifying stakeholder groups targeted on Twitter by NHL teams, defining subcategories in …

Cooperation In Community Colleges, Frederic S. Gore

USF Tampa Graduate Theses and Dissertations

With the mounting pressures on institutions of higher education to do more with limited resources, the opportunity to collaborate with other colleges has emerged as a viable tool to create efficiencies and obtain valuable knowledge otherwise unattainable by an institution, even if that collaboration takes place with a competing institution. Enterprise resource planning (ERP) systems are critical to managing student information and college operations, but can be challenging for colleges to implement. Consortia present a unique solution to colleges to address gaps in their expertise and skills needed to achieve a successful ERP implementation. This study explores the factors that …

The Underutilized Tool Of Project Management - Emotional Intelligence, Gerald C. Lowe

USF Tampa Graduate Theses and Dissertations

Previous research has typically focused on singular attributes that impact a leader’s effectiveness. This study, instead, looks at whether emotional intelligence moderates the anticipated negative effect of distributed presence on engagement and influence, and ultimately, leader effectiveness. Buttressed by emotional intelligence, engagement, and influence theories, the research question focused on how emotional intelligence skills moderate the impact of a project manager’s distributed presence to render the leader effective. The study sample for this research came from voluntary participants who work for a U.S. government agency comprising leaders co-located with their teams and distributed presence leaders. Descriptive statistics showed that leaders …

Essays On Cloud Computing Analytics, Vivek Kumar Singh

USF Tampa Graduate Theses and Dissertations

This dissertation research focuses on two key aspects of cloud computing research – pricing and security using data-driven techniques such as deep learning and econometrics. The first dissertation essay (Chapter 1) examines the adoption of spot market in cloud computing and builds IT investment estimation models for organizations adopting cloud spot market. The second dissertation essay (Chapter 2 and 3) studies proactive threat detection and prediction in cloud computing. The final dissertation essay (Chapter 4) develops a secured cloud files system which protects organizations using cloud computing in accidental data leaks.

The Effect Of Website Quality On Repurchase Intention With The Mediation Of Perceived Value: The Case Study Of Online Travel Agencies In Vietnam, Huyen Pham, Thu Nguyen

Journal of Global Business Insights

The sharing economy is getting broader with its non-ownership assets, better use of resources, lower prices, and more customized products (Belk, 2014). In tourism industry, the development of the sharing economy involved the emergence of online travel agencies (OTAs) who are intermediates between services providers and consumers, provide accommodations, transport services, food and beverages services, tour guide services, etc. (Skalska, 2017). Recently, Vietnam has experienced a rapid growth in the number of users booking tourism products and services through OTAs. Playing such an important role in the tourism market, it is essential for OTAs to retain customers which later bring …

An Emergent Theory Of Executive Leadership Selection: Leveraging Grounded Theory To Study The U.S. Military's Special Forces Assessment And Selection Process, Darryl J. Lavender

USF Tampa Graduate Theses and Dissertations

This research documents the assessment and selection process used by the U.S. Military’s Special Forces for over 70 years using Grounded Theory Methodology. Three independent studies were used to document the Special Forces process of selection. Through comparative reanalysis of each study’s data a model emerged explaining the Special Forces phenomena of assessment and selection.

Analysis was conducted in three phases using open, axial, and selective coding which allowed for the identification of a smaller set of themes which categorized the process of selection. The final step involved the development of two analytical matrices explaining the central theme of selection …

Social Justice, Numeracy, And Teaching Statistics At A Community College, Edward Volchok

Numeracy

The author of this article reflects on the issues of justice, democracy, and numeracy. As one who has taught statistics in a community college for over 12 years, spent 28 years as a Marketing Consultant, and holds a PhD in political science, the author’s thesis is that while an advanced, democratic society can only be just with a numerate citizenry, fostering numeracy is not easy. In this article the author describes the daunting tasks of trying to define what justice is and reviews activities from his statistics class that help students develop their numeracy.

A Culture/Climate Examination Of Autonomous Vehicle Technology In The United States, James J. Mennie

USF Tampa Graduate Theses and Dissertations

Autonomous Vehicle are coming. But mass adoption is at least ten years away according to consensus compiled from interviews conducted with industry thought lenders. Questions remain as to what technology those vehicles will contain as there is no universal platform for autonomous vehicle technology, since manufacturers, hardware and software companies are developing their own proprietary products. A/V technology is expected to improve productivity, and provide a plethora of societal benefits, but while we await the closure of the time gap the US will lose almost 40,000 citizens each year with traffic fatalities.

Connected vehicle technology, which is currently completing pilot …

What Personality Factors Influence Performance In A Multi-Line Insurance Agency?, Timothy R. Greer

USF Tampa Graduate Theses and Dissertations

The focus of this dissertation is exploring personality factors that impact performance within a small insurance agency. The primary research question is, what is (or are) the best personality factor(s), sub-facets, or constructs, that contribute to increased performance within an insurance agency. Three of the Five-Factor Model dimensions, extroversion, conscientiousness, and openness to experience along with grit and hardiness were examined, as well as their sub-facets. Grit and hardiness were not found to add additional explanation of the variance while five of the sub-facets were found to better explain the variance over the composite dimensions.