Business Administration, Management, and Operations Commons^™

Path To Global Inflence:Conditions For Chinese Film Industry To Succeed, Dong Yu

Dissertations and Theses Collection (Open Access)

The world has undergone tectonic transformations since the onset of the coronavirus pandemic. Inevitably, the pandemic created the perfect conditions for the acceleration of digitization and new infrastructural technologies aimed to increase the speed and availability of content. In China, the pandemic forced
major releases to be streamed via online platforms and drastically altered consumer’s perception of the quality of digital content. Most importantly, digital streaming has shown huge capitalization potential, aided by the spread of 5G technologies, as those who embraced online platforms thrived in the midst
of the global pandemic. During the course of this dissertation, the Chinese …

Culture And Cyber Security: How Cultural Tightness-Looseness Moderates The Effects Of Threat And Coping Appraisals On Mobile Cyber Hygiene, Kok Wei Hoe

Dissertations and Theses Collection (Open Access)

With increasing adoption of smartphone for mobile-commerce and increasing incidents of cyber breaches, it is timely to investigate how the weakest link in this security chain, human, can be strengthened. To date, there has been a gap in research examining the impact of culture on protection motivation. Most extant research focus on technological, organizational and behavioral factors affecting protection motivation. In this study, I develop a model integrating Theory of Cultural Tightness-Looseness and Protective Motivation Theory to investigate how cultural norms, define as shared expectations and rules that guide behavior of people within social groups, affect a person’s intentions to …

Essays On Predictive And Prescriptive Analytics For Risk Monitoring And Population Screening In Healthcare Management, Yan He

Dissertations and Theses Collection (Open Access)

Due to increased aging populations and changes in lifestyles, we have witnessed an increased prevalence of various chronic and acute diseases and a drastic rise in healthcare expenditures in recent years. It is of paramount importance for public health to promote regular screening and close monitoring to detect the early onset of diseases. On the other hand, the increasing availability of healthcare data and advancement in data analytics offer a huge potential to facilitate this goal. We can analyze the vast amount of data and recommend more personalized diagnostic tests after receiving results and signals from screening tests and monitoring …

Balancing Social Impact And Business Outcomes In Turbulent Times, Jaime Augusto Zobel De Ayala, Chin Tiong Tan

Asian Management Insights

Jaime Augusto Zobel de Ayala, Chairman of Ayala Corporation, talks about learning and recovering from Covid-19’s impact with Tan Chin Tiong.

Brand Singapore, Buck Song Koh

Asian Management Insights

As the world gets a better grip on the Covid-19 pandemic, one outcome is becoming clear: Place branding— in particular, nation branding—is becoming more important than ever before.

Flexible Resource Allocation For Service And Production Systems, Peng Wang

Dissertations and Theses Collection (Open Access)

Resource flexibility hedges against uncertainty in service and production systems. However, flexibility also brings complexity and difficulty in allocating resources. The thesis mainly studies managing flexible resources in two scenarios. The first scenario is a type of coordination of workers in a production or assembly line – bucket brigade. Specifically, the study shows how to manage a stochastic bucket brigade with discrete work stations. The second scenario is a service system with flexible service resources. The study proposes a distributive decision rule for the allocation of resources under both supply and demand uncertainty.

Chapter 2 studies a J-station, I-worker bucket …

Essays On Management Of Scarce Resources, Qian Luo

Dissertations and Theses Collection (Open Access)

Efficient management of scarce resources is critical to the improvement of economic, social and/or environmental performances. In this dissertation, I focus on the management of two scarce resources: i) healthcare resources and ii) water, and investigate two important problems: i) the estimation of patients’ health transition to support healthcare resources control under the context of sequential medical treatments, and ii) the urban water system control with a specific focus on the wastewater recycling capacity investment in the presence of climate change and urban water scarcity. The first chapter studies how to estimate patients’ health transition considering the effects of treatment-effect-based …

Studies On Data-Driven Management Of Extended Warranty Service For Household Appliances, Heng Li

Dissertations and Theses Collection (Open Access)

Extended warranty is an important part of after-sales service for household appliances. However, due to management reasons and moral hazard, there are various risks in the extended warranty service for household appliances. It is urgent to make a systematic and in-depth study and provide suggestions for improvement of corresponding management measures.

In order to improve the current strategy of extended warranty service, this paper systematically and deeply studies the compensation scenario, profit and loss, and pricing of extended warranty service of a household appliance retailer, G-Company. This paper firstly analyzes the data of G-Company's extended warranty service, including the time …

Ceo Curiosity And Firm Innovation, Hui Yu

Dissertations and Theses Collection (Open Access)

As an important personality trait, CEO curiosity is emphasized in practice but obtains little attention in theory. This dissertation aims to investigate the impact of CEO curiosity on firm innovation and the mediating role of external search. I argue that both diversive and specific curiosity of CEOs are positively correlated to firm innovation based on upper echelons theory (UET). Furthermore, search breadth mediates the positive connection between CEO diversive curiosity and firm innovation, while search depth mediates the positive connection between CEO specific curiosity and firm innovation. Besides, I explore the moderating effects of firm performance and market competition on …

Debiasing A Decision Maker Facing Supply Uncertainties In A Newsvendor Setting, Alan William Zeller

Dissertations and Theses Collection (Open Access)

Companies must be prepared to manage uncontrollable events that will disrupt their supply chain and add uncertainty to their inventory models.

This thesis first studies the effect of different types of supply disruption risks on the ordering performance of profit-maximizing decision makers in a newsvendor setting.

Then, this thesis aims at extending the literature on the newsvendor model in studying the effect of a Decision Support System and the effect of a Secondary Task on the ordering performance of profit-maximizing decision makers who face supply uncertainties in a newsvendor setting.

Finally, implications for scholars and practitioners are discussed.

Resilience As An Organisational Capability: A Study Of How Firms Survive And Outperform In Disruptive Times, Dietmar Kappel

Dissertations and Theses Collection (Open Access)

An environment, in which volatility and deep uncertainty represent the leading paradigm, pressures firms to focus their attention on adapting to disruptive environmental conditions. Although scholarly attention in the firm-level resilience construct has increased over the years, a number of important issues remain underexplored. To advance progress in the field, research is needed on the dimensions of resilient response formulation and enactment, the dimensions of the disruptive environment and situational factors as well as resilience as a latent outcome variable. Based on an in-depth, systematic review of the received literature, this thesis aims to extend the firm-level resilience literature by …

Examining The Real Costs Of Us Manufacturing Decoupling Strategies, Sze Chiang Jonathan Chee

Dissertations and Theses Collection (Open Access)

Decoupling strategies have been the main focus of supply chain and resource management studies. Increasingly, due to the shift in geopolitical dynamics, the term ‘decoupling’ is now used in finance, accounting, political, and strategic management fields to describe the effect from the fallout of tense international relations. Existing research on this topic includes modeling strategic retaliation theories and evaluating firm effects from an accounting and finance perspective. Yet, there still is little research published on meso-level analysis of the relationship between macro and micro factors that affect organizational decoupling strategies. This study hopes to add to this new body of …

Analysis Of Chinese Real Estate Follow-Up Investment Operation Effect And Mechanism, Yinyu He

Dissertations and Theses Collection (Open Access)

Follow-up investment system has become a fundamental system for the development of most real estate development enterprises. In the upward cycle of real estate, follow-up investment based incentive mechanism is of great importance for performance growth of real estate development enterprise. However, real estate development enterprises lack a relatively mature model to effectively build a follow-up investment system. While building a follow-up investment system, most real estate development enterprises find a benchmark object and copy it mechanically.

The author explored the basic implementation status of follow-up investment system of Chinese real estate enterprises through 310 questionnaires survey, interview and literature …

Study On The Ideas For Developing M&A Funds In China In The Context Of Economic Transformation, Xiaoming Song

Dissertations and Theses Collection (Open Access)

M & A fund is one category of private equity investment fund. In the past 25 years, private equity fund has grown into a considerable asset section. Since 2008, China's economy has experienced the pounding pain of structural transformation multiplied with other challenges, e.g. international economy’s lack of growth momentum, increased trade friction, aging population and so on. The trade friction between China and the United States has further exacerbated. Against this backdrop, from September 2018, there was a significant shift in the domestic central government’s economic policy, particularly the capital market policy, has undergone major changes with the repressed …

Regional Economic Impacts Of China's High-Speed Rail Development And Its Institutional Challenges, Hankun Zhao

Dissertations and Theses Collection (Open Access)

This article studies the impact of connecting to high-speed rail (HSR) network on regional development and the replication and sustainability of China’s GIUR system, aiming to summarize the experience of China’s HSR, which can provide several policy references for developing countries. This article conducts two research: (1) explore the impact of connecting to HSR network on the urban industrial structure, urban creativity and urban-rural income gap of cities in different regions and cities with heterogeneous locations along the HSR lines in the long and short term; (2) explore the advantages and disadvantages of the Government-Industry-University-Research (GIUR) system in the process …

Digital Exploration Alliances, Anurag Vij

Dissertations and Theses Collection (Open Access)

Digital disruption has impacted every industry and the spending on digital transformation technologies and services worldwide is estimated to reach USD 2.3 trillion by 2023 (Statista, 2021). Reflecting the increasing importance of digital transformation, many firms are entering into strategic alliances that feature traditional industry leaders and digital technology leaders. Little research, however, examines these digital exploration alliances in a systematic way. Accordingly, this dissertation synthesizes extant literature with a theories-in-use approach to conduct depth interviews with 26 managers, with a collective 797 years of experience, to offer a parsimonious definition of digital exploration alliances (DEA) and outlines the similarities …

Digital Strategies For Reshaping The Competitiveness Of Hopsca, Wafong Hoi

Dissertations and Theses Collection (Open Access)

The digital transformation strategy has a profound impact on the commercial real estate industry in China. However, so far, research on digital innovation strategies in the business field predominantly surrounds the retailing and systematic research identifying the effect of digital strategies on HOPSCA and commercial operational service provider has yet to be conducted. On the issue of digital transformation strategies of HOPSCA, there is currently a lack of relevant empirical evidence in the fields of management and economics to quantitatively analyze its effects, and there is not readily available and reliable experience for reference in the business practices.

Based on …

Trust And The ‘Hive Effect’ In Family Firms, Rameshwari Ramachandra

Asian Management Insights

Boosting creativity and innovation in family firms.

The Influence Of Incumbent- And Successor-Related Factors On Succession Process In Family Firms: Exploring The Role Of Values In Family Business Succession, Shengqin Zhu

Dissertations and Theses Collection (Open Access)

Succession has been a major concern for family business. Although past research studies how to make successful family business succession from factors related to both incumbents and successors, most studies assume incumbents as the key driver of the succession process. Based on the literature about factors contributing to family business succession, the current research adopts a more comprehensive approach by combining qualitative and quantitative research methods to examine what factors lead to succession success and how to manage the succession process. Viewing succession as the process of mutual role adjustments of incumbents and successors, the qualitative research examines the interactions …

London Heathrow Airport Uses Real-Time Analytics For Improving Operations, Xiaojia Guo, Yael Grushka-Cockayne, Bert De Reyck

Research Collection Lee Kong Chian School Of Business

Improving airport collaborative decision making is at the heart of airport operations centers (APOCs) recently established in several major European airports. In this paper, we describe a project commissioned by Eurocontrol, the organization in charge of the safety and seamless flow of European air traffic. The project’s goal was to examine the opportunities offered by the colocation and real-time data sharing in the APOC at London’s Heathrow airport, arguably the most advanced of its type in Europe. We developed and implemented a pilot study of a real-time data-sharing and collaborative decision-making process, selected to improve the efficiency of Heathrow’s operations. …

R&D Project Portfolio Selection With Multiple Stakeholders, Wenqi Lian

Dissertations and Theses Collection (Open Access)

Research and Development (R&D) is time consuming, expensive and risky; yet product life cycles are shortening and competition is fierce. Therefore, R&D often requires the collaboration and input of multiple stakeholders. This dissertation studies how collaborations involving multiple stakeholders can effectively make R&D project portfolio selection decisions to create the optimal social welfare. The two essays in the dissertation build stylized analytical models to examine R&D project portfolio selection in two different settings, academia and industry respectively. The models explicitly acknowledge the different information, goals and operational decisions of the stakeholders. In the first essay, we study a two-stage funding …

Leading In The Time Of Covid-19, Singapore Management University

Perspectives@SMU

From planning well into the future to planning four weeks in advance, Ayala Corporation’s Chairman and CEO adjusted aggressively to navigate an unprecedented crisis.

#Thirsty4change: Bubble Tea, Coding And Data Visualisation, Singapore Management University

Social Space

In our introductory article to #Thirsty4Change, we met Ishan and Elyza, undergrads of Singapore Management University who have teamed up with LASALLE College of the Arts students to explore design interventions to bring about a more sustainable-looking future for bubble tea packaging and consumption. Throughout six weeks of workshops, the students embarked on data collection, and learned more about coding and data visualisation.

Learn, Adapt, And Move On: An Interview With Rajesh Lingappa, Rajesh Lingappa, Singapore Management University

Asian Management Insights

Rajesh Lingappa, co-founder and former chief technology officer of RedMart, talks about his entrepreneurial journey in the world of technology.

#Thirsty4change: Bubble Tea Goes Sustainable, Singapore Management University

Social Space

The global bubble tea market was valued at US$1.96 billion in 2016 and is projected to reach US$3.21 billion by 2023. However, the bubble tea craze comes as a heavy price to the environment. Since plastic cups and straws—used to contain and consume the drinks—are non-biodegradable, most of these end up in oceans and cause severe harm to animals that mistake the plastic for food. Used bubble tea cups also cannot be placed into “Plastics”-designated recycling bins as they contain too much liquid and leftover “pearls”, usually made of tapioca. To date, there have been efforts to address bubble-tea-related waste, …

Changes In Decision-Making Authority When Chaebol Firms Grow: From The Perspective Of Non-Family Managers, Changhwan Kim

Dissertations and Theses Collection (Open Access)

What changes do non-family managers in large family firms such as chaebols (Korean conglomerates) observe in their decision-making authority when their organizations grow? The intuitive expectation is that non-family managers' decision-making authority will grow in conjunction with the successful expansion of the business and growth of the firm.

Based on 45 in-depth semistructured interviews with non-family managers from a wide range of chaebol firms, this study analyzes how non-family managers perceive the change in their decision-making authority and the cause of this change.

The findings indicate that respondents perceive that their decision-making authority does not increase with the growth of …

Love, Bonito: Brick-And-Mortar Lessons From An Online Fashion Brand, Singapore Management University

Perspectives@SMU

Three things stand out: The omnichannel North Star metric; quantifying the customer experience; and dressing rooms

Managing Clinic Variability With Same-Day Scheduling, Intervention For No-Shows, And Seasonal Capacity Adjustments, Kum Khiong Yang, Tugba Cayirli

Research Collection Lee Kong Chian School Of Business

This study investigates demand and capacity strategiesfor managing clinic variability. These include (i) same-day scheduling tocontrol random walk-ins, (ii) no-show intervention, where the clinic callsadvance-booked patients a day before to identify and release canceled slots tosame-day patients, and (iii) adjustments to daily number of appointments foradvance-booked patients to match seasonal variations in same-day demand. Thesestrategies are tested over the individual-block/fixed-interval (IBFI) and theDome appointment rules. The resulting appointment systems are tested underscenarios with different levels of same-day demand, demand seasonality,no-shows and cost ratios. The goal is to minimize the weighted sum of patients’wait time and physician’s idle-time and overtime. Our …

Performance Of Cross-Border Acquisitions: Evidence From China, Yuanyuan Fan

Dissertations and Theses Collection (Open Access)

The number of cross-border mergers and acquisitions (M&As) in China has increased dramatically in recent years. Under China’s “go global” strategy, Chinese firms are devoting more capital and time to developing their overseas business. Cross-border M&As make up a large proportion of these activities. Therefore, it is crucial to determine what factors affect the performance of cross-border acquisitions.

Previous studies show that the acquirers’ post-merger performance is affected by various factors. Those papers mainly focus on domestic M&As. However, cross-border M&As also have unique features. In this study, I focus on Chinese cross-border acquisitions and the factors that affect the …

Urban Consolidation Center Or Peer-To-Peer Platform? The Solution To Urban Last-Mile Delivery, Qiyuan Deng, Xin Fang, Yun Fong Lim

Research Collection Lee Kong Chian School Of Business

Booming e-commerce activities further increase this demand, exerting intense pressure on the cities' well-being. To build a city with congestion and pollution under control, a consolidator can operate an urban consolidation center (UCC) to bundle shipments from multiple carriers before the last-mile delivery. Alternatively, the consolidator can operate a peer-to-peer platform for the carriers to share their delivery capacity. Our objective is to compare the performance of these two business models. Under each business model, we study the interactions between a consolidator and multiple carriers using a two-period game-theoretical model. In each period, the consolidator first chooses a delivery fee …