Business Administration, Management, and Operations Commons^™

A Qualitative Study: Patients' Expectation Of Private Hospitals, Sarah Jada, Jessy Jacob, Ahmad Nasrallah

Patient Experience Journal

Objectives: This study was conducted to explore patients' expectations and perceptions of private healthcare facilities, understand the key factors influencing their choice of such facilities, also identify elements that enhance patient satisfaction and loyalty, enabling the development of actionable recommendations to improve patient-centered care in private healthcare settings. Method: A qualitative study using thematic analysis was conducted with 29 patients from various nationalities and backgrounds who received services in private hospitals in Kuwait, including Dar Al Shifa Hospital. Insights were gathered through semi-structured interviews. Results: The study delved into the significant correlation between patients' experience of their healthcare encounters and …

Patient Perspectives On Health Care Utilization At Two Free Clinics – A Qualitative Study, Patrick Fagan, Danny Guillen Perez, Roberta D. Baer, John Petrilli

Patient Experience Journal

Millions of uninsured Americans access health care through free clinics, but their experience with the medical system is understudied. This study sought to understand patterns in free clinic patients' experience with healthcare utilization through qualitative and descriptive analyses. Data were collected through face-to-face, open-ended interviews at two free clinics in an urban Florida community. The clinics included one student-run free clinic and one community-based free clinic. Survey questions were developed based on prior literature and validated through expert consensus and pilot interviews. The interviewers conducted 74 interviews between May 7 and June 10, 2022. Responses were coded by the authors, …

The Patient Ombudsperson's Experience Of Patient Partnership And Mutual Understanding Of Rights, Sanna Ryynänen

Patient Experience Journal

Mutual understanding between the patient and the healthcare professional can be considered a key factor of a positive patient experience in the care relationship. Mutual understanding can be promoted through patient partnership, which, in this personal and professional narrative, the author (a patient ombudsperson, known as patient ombudsman, and researcher of patient experience) describes as participation through patient rights during care. In the relationship between the patient and the healthcare professional (i.e., who acts as a care provider in the patient's care), medical treatment decisions and related patient rights go hand in hand. Even in difficult care situations of mutual …

Beyond The White Coat: Mental Health In The Life Of A Junior Doctor, Araya Gautam

Patient Experience Journal

This article underscores the profound need for a culture that prioritises mental health, especially among doctors navigating their early careers. This personal narrative also highlights the importance of overcoming this and the challenges one can face while trying to do so. A journey of a 30-year-old doctor, as she hurdled along life with the passing of her grandparents and studying for the exam, it looked like a task that was achievable at first, but as time went by anxiety and self-doubts were not easy to navigate. This piece outlines why it is of utmost importance that we as doctor realise …

Escuchame: A Story Of Patient Resilience, Daniel Murillo Armenta, John Paul Braun

Patient Experience Journal

This article is a narrative following a patient's experience through the American Healthcare system. This article is written by a second-year medical student. During this time the individual repeatedly engaged in different specialties of medicine such as neurology, neurosurgery, oncology, emergency medicine, gynecology, and primary care. This narrative demonstrates how certain issues such as healthcare access, patient demographics, defective communication, and general mistrust of the healthcare system negatively impact patient outcomes. As an uninsured immigrant, the patient was in a disadvantaged position when her health problems first began. Due to her lack of insurance, she did not have an established …

Re-Recruitment: An Essential Aspect Of Human Experience, Thom Mayer, David Fessell, Amy Young

Patient Experience Journal

Healthcare staffing is a major issue facing leaders at all levels and is affected by turnover rates in ``The Great Resignation,'' as well as the issue of burnout, moral injury, and turnover. In seeking to deal with defining and making human experience as reality, these factors affect every level, from patient experience to workforce experience to community experience, all of which are related to not just adequate staffing and preventing turnover but doing so with our highest performing ``A Team'' members. Using the tool of re-recruitment of these high-level professionals and team members can be critical to retaining talent, while …

Leading In Turbulent Times: Why Experience Is Essential To Healthcare's Future, Jason A. Wolf

Patient Experience Journal

Healthcare systems around the world and throughout our community are being buffeted from all sides, with higher acuity patients, a vulnerable and stressed workforce, unsure finances and support structures, and even challenges to long-held medical truths. For as much as we traversed a once in a lifetime moment through the pandemic years, the residual effects and social and political sways that followed have woven their ways into healthcare overall. There is great uncertainty. There are rapidly emerging innovations. There are greater tensions in our society which show up in behaviors that impact how we provide care. These issues and more …

Canadian Security Intelligence Service (Csis), Bert Chapman

Libraries Faculty and Staff Presentations

April 24, 2025 presentation for Canada's GovInfo Day Spring 2025 hosted by Simon Fraser University in British Columbia and Internet Archive Canada. Provides information about the publicly available information resources produced by the Canadian Security Intelligence Service (CSIS) which is the Canadian Government's foremost national intelligence agency. Provides information about this agency's statutory organization, types of publicly available reports they produce, information about other Canadian government intelligence agencies, and parliamentary oversight of Canadian government intelligence operations. Lists additional resources for finding information about CSIS and explains the benefits of having access to these resources for users.

Uta Datathon 2025 Challenges (Archive), Rubab Shahzad, Srinivasa Sai Abhijit Challapalli, Ghanbarian Behzad, Mei Yang, Clivin Geju, Zecil Yogeshkumar Jain, Jay Mahavirkumar Shah, Sai Nikhitha Chandana

2025 Datathon Challenges-Archive

Timed and Model Challenges from the UTA Datathon 2025

Unleashing Excellence: Strengthening It Leaders Through Executive Coaching, Tonya S. Rivers

Dissertations

This paper explores the impact of executive coaching on Information Technology (IT) leaders. Many organizations across different industries lack strong leadership, as exposed by COVID-19. Companies aim to keep exceptional leaders and establish upbeat workplaces to achieve success. Although previous research has examined leadership effectiveness, it is still unclear how best to manage employees' perceptions of effective leadership. The goal of this research is to provide new insights into what can improve perceptions of leadership effectiveness. I explored the role executive leadership coaching has on managers working in the Information Technology (IT) field. Current literature often mentions the need for …

Ua35/3 Provost's Message, Wku Provost

WKU Administration Documents

Spring 2025 Provost's Messages issued to faculty & staff via email. Topics include awards, budget cuts, grants, Transdisciplinary Opportunity Program and administrative decisions.

Does Ai Help Or Harm? Why And How Ai Use Influences Workplace Outcomes And Employee Well-Being, Haille Trimboli, Reka Lassu

Education Division Scholarship

Although the recent surge in excitement surrounding artificial intelligence (AI) might suggest it is a new development, AI has been applied in organizations for over forty years (Fanti et al., 2022; Markelius et al., 2024). Indeed, the term "artificial intelligence" itself emerged in the 1950s during a research project at Dartmouth College, where it was used to describe "machines able to simulate human intelligence" (Haenlein & Kaplan, 2019, p. 3). Most recently, in 2022, the landscape of AI use for laypeople greatly changed when OpenAI introduced ChatGPT, a generative AI tool, to the public; ChatGPT is an advanced AI language …

Experience Accounting To Improve Strategic Decision-Making In A Rural Resort: Application Case Report, Mats Carlbäck, Ganna V. Demydyuk

Journal of Global Hospitality and Tourism

This report explores the application of Experience Accounting (EA) to enhance strategic decision making in a rural resort, focusing on improving profitability through customer-centric financial management. This study addresses the challenges faced by small- and medium-sized enterprises (SMEs) in the hospitality industry, particularly the lack of tailored information systems for effective decision-making. By integrating the Resource-Based View (RBV) and the stimulus-organism-response (S-O-R) paradigm, EA aligns cost accounting with customer-perceived value, optimizing resource allocation to enhance customer experience and willingness to pay. The case study of a rural upmarket resort demonstrates the practical implementation of EA, revealing insights into resource consumption …

The Emergence Of Artificial Intelligence-Driven Reservation Services Analyzed Through Push-Pull-Mooring Theory And Their Potential To Enhance Tourism Experiences, Dimitra Skandali, Muhammad Ali Raza

Journal of Global Hospitality and Tourism

Artificial intelligence-based bath bed reservation services signify a novel evaluation of consumer behavior in densely populated tourist destinations. The phenomenon of overcrowded beaches, particularly during the peak summer months at well-known public beaches in Europe, has increased demand during rush hours. The research aims to clarify the key factors that influence the use of these applications, primarily on mobile phones, by applying the Push-Pull-Mooring Theory, in addition to identifying the primary causes of the high demand and the importance of staying close to the shore when sunbathing. The study emphasizes the impact of perceived risk and enjoyment on user behavior, …

Measuring Social Capital In Tourism Operation And Its Influences On Peoples’ Involvement, Kalimuththu Shanmuganathan, Nalin Abeysekera, L.P.S. Gamini, Lalith Chandralal

Journal of Global Hospitality and Tourism

This study developed a reliable scale for measuring Social Capital in the context of tourism operations and examines its influences on Peoples' Involvement. The quantitative research method was employed, and the five stages of data purification processes were performed: identification of dimensions and indicators, item-to-total correlation, and explorative factor analysis, confirmatory factor analysis, and the structural equation model. The study identifies four dimensional scales of social capital across 13 indicators: bonding social capital, social bridging capital, social linking capital, and social harmless capital, and confirms that social capital has a significant influence on peoples' involvement. As the first effort at …

The Interplay Of Website Characteristics, Attitude, And Booking Intentions For Different Hotel Websites: A Theory Of Reasoned Action Perspective, Atefeh Charmchian Langroudi, Imran Rahman, Maryam Charmchian Langroudi, John Stephan, Parisa Mohammadi

Journal of Global Hospitality and Tourism

Using the theory of reasoned action as the underlying theoretical foundation, this study examines the direct effects of compatibility, perceived usefulness, communicability, perceived risk, and perceived playfulness on attitudes toward online booking and the indirect effects of these variables on consumers’ intention to use three different online hotel booking channels - independent hotel websites, chain hotel websites, and third-party hotel websites. Additionally, this study tests the direct effect of attitude towards online booking on consumers’ intention to use the three online booking channels. Collected data from 638 participants via Amazon M-Turk was analyzed using partial least squares based structural equation …

Exploring Strategies And Innovations In Airline Profitability Assessment: The Role Of Artificial Intelligence, Elif Degirmenci

Journal of Global Hospitality and Tourism

The airline industry's profitability assessment remains a complex yet critical aspect of strategic decision-making, spanning from hub profitability to individual flight performance. This paper explores the diverse methodologies and challenges involved in evaluating both line and network profitability, emphasizing the need for innovative approaches in reconciling variable costs associated with aircraft types and route assignments. Traditional methods are juxtaposed with innovative concepts like the Blended Aircraft Cost model, offering insights into enhancing market route profitability. Additionally, advanced methodologies such as horizontal and vertical methods are discussed, alongside the role of artificial intelligence in revolutionizing real-time profitability analysis. Through a comprehensive …

Exploring Green Practices, Opportunities And Challenges Facing Tourism And Hospitality Industry For Sustainable Future In Rwanda, Paul Okumu

Journal of Global Hospitality and Tourism

This article examines the complexities surrounding green tourism practices in the global context with particular emphasis on Rwanda as a case study area. This article explores the opportunities presented to stakeholders and the challenges faced in achieving a sustainable future in tourism and hospitality consumption. The study pays keen interest to understanding the interaction between environmental conservation efforts, socio-economic development, and tourism sustainability. Thorough comprehensive literature review, key concepts and theoretical frameworks of green tourism are explored, laying the foundation for the analysis of previous studies on green tourism evolution globally and in developing countries. The study identifies factors influencing …

Art Meets Commerce: How Exhibitions Shape Visitor Behavior In Tourism Shopping Centers, Xi Wang, Rui Ma, Lan Yang, Jie Zheng

Journal of Global Hospitality and Tourism

Serving as prominent leisure and entertainment platforms, tourism shopping malls have evolved their appeal by integrating art exhibition centers, thus magnifying the retail ambiance. This study dived into the correlation between the incorporation of these art centers within tourism shopping environments and the subsequent consumer propensity to visit, encompassing a meticulous evaluation of both the art exhibits attributes and art exhibition center attributes. Utilizing the technique of structural equation modeling for the analysis, this research unraveled various aspects of this interplay with 437 surveys from art exhibition customers in shopping malls. It was found that all the examined factors, with …

Leading Nonprofit Success Through Collaboration And Partnerships, Lakell Archer, Erica Bassett

Journal of Nonprofit Innovation

Abstract

Nonprofit organizations play a crucial role in addressing societal challenges, yet they often operate in a competitive environment with limited resources. To maximize impact and long-term sustainability, strategic partnerships and cross-sector collaborations have emerged as essential approaches. This paper explores the benefits of nonprofit collaboration, emphasizing its role in creating strategic advantages, improving service delivery, fostering innovation, and ensuring long-term resilience. The discussion highlights how collaborative leadership is key to overcoming barriers such as competition for funding, misaligned objectives, and trust deficits among partners. By examining real-world examples, the paper illustrates how effective partnerships enhance resource sharing, streamline operations, …

Gambaran Manejemen Capaian Target Pendidikan Dan Pelatihan Pegawai Non-Klinis Unit Keuangan Rumah Sakit Abc, Virgiawan Agung, Angestika Wilandari

Jurnal Administrasi Bisnis Terapan

Education and training for non-clinical employees in hospitals is an important element in improving employee competence and performance to support optimal health services. This study aims to provide an overview of the achievement of education and training targets for non-clinical employees in the financial unit of ABC Hospital. The research method used is a qualitative approach with data collection through interviews with non-clinical employees of the finance unit and secondary data analysis of training records in 2023. The results showed that the training achievements of non-clinical employees still did not meet the set target of 150 hours per year. The …

A Journey For A Lifetime: A Case Study On Camp Ramah In California’S Staff Retention And Professional Development Practices, Steph Sussman

Experience Industry Management

Summer camps, intending to provide exceptional experiences for their participants, have prioritized staff retention efforts. Camp Ramah in California has worked to keep staff year after year while providing opportunities for professional development. The purpose of this study was to examine the summer camp staff retention and professional development initiatives employed at Camp Ramah in California. A case study was conducted using a tool developed by the researcher to assess the staff retention and professional development practices implemented by Camp Ramah in California. Ramah has a staff retention and professional development system but does not always align with research-based practices. …

A Bibliometric Analysis Of The Pygmalion Effect In Organization Studies, Perihan Senel Tekin, Fevziye Bekar, Duysal Askun Celik

Journal of Global Business Insights

This research aims to examine the literature on the Pygmalion effect, which is expressed as a self-fulfilling prophecy in the context of management organization from a bibliometric perspective. In this context, all relevant publications in the Web of Science database were scanned between 01-06.06.2024. In the first and second searches with the words Pygmalion, Pygmalion effect, Pygmalionism, management, and organization, a total of 27 research articles were subjected to content analysis within the scope of a systematic review. As a result of the content analysis, it was seen that although the Pygmalion effect has been found in …

أثر التسويق الخفي في تعزيز العوامل النفسية لسلوك السائح: دراسة استطلاعية لعينة من زبائن شركات السياحة والسفر في مدينة بغداد, محمد حسن عبد الله

Muthanna Journal of Administrative and Economics Sciences

يهدف البحث الحالي إلى تقصي اثر تقنيات التسويق الخفي في تعزيز العوامل النفسية المؤثرة في سلوك السائح، وقد تم اختيار عينة عشوائية بسيطة من زبائن شركات السياحة والسفر في مدينة بغداد، بلغ حجمها (120) زبوناً ، وتم الاعتماد على مقاييس تجريبية معتمدة في دراسات سابقة من اجل التحقق من الفرضيات، وذلك عن طريق مجموعة من الأدوات والأساليب الإحصائية لتحليل ومعالجة البيانات والمعلومات باستخدام برنامج التحليل الاحصائي الجاهز (Spss,v25 ) ، وتوصل البحث إلى مجموعة من الاستنتاجات أهمها كانت (أظهرت نتائج التحليل الوصفي إلى وجود علاقة تأثير معنوي لتقنيات التسويق الخفي في العوامل النفسية المؤثرة في سلوك السواح) ، وفي ضوء …

اثر القدرة الادارية على جودة التقارير المالية لعينة من المصارف المدرجة في سوق العراق للأوراق المالية, مصطفى عبد الحسين علي المنصوري, حسام عيدان جليد

Muthanna Journal of Administrative and Economics Sciences

يهدف هذا البحث إلى دراسة تأثير القدرة الإدارية على جودة التقارير المالية لعينة من المصارف المدرجة في سوق العراق للأوراق المالية خلال الفترة (2016-2023). تعد القدرة الإدارية عاملاً رئيسيًا في تعزيز جودة التقارير المالية، حيث تؤثر على عملية إعداد المعلومات المالية بدقة وشفافية.

اعتمد البحث على المنهج الاستقرائي في مراجعة الأدبيات المالية والمحاسبية المتعلقة بالموضوع، كما تم استخدام المنهج الاستنباطي لتحليل العلاقة بين المتغيرات، من خلال تحليل المحتوى للبيانات المالية الصادرة عن المصارف المشمولة في العينة البحثية. تم توظيف تحليل الانحدار المتعدد لاختبار الفرضيات الرئيسية، والتي تنص على أن هناك تأثيرًا إيجابيًا ودالًا إحصائيًا للقدرة الإدارية على جودة التقارير المالية. …

العلاقة بين ارتباط منفعة الموجودات للمصارف و قيمة المصارف التجارية, علي نعيم جاسم الزبيدي, رسل صبحي عبدالخضر

Muthanna Journal of Administrative and Economics Sciences

هدف البحث الى معرفة تاثير العائد على حقوق الملكية والكفاءة التشغيلية للبنك على قيمة البنوك التجارية فضلا عن معرفة المشكلات الاساسية التي تواجه البنوك التجارية، ويمكن بيان مشكلة البحث بالسؤال الاتي: ما هو تاثير الكفاءة التشغيلية على الايرادات؟

وتوصل البحث الى وجود علاقة مباشرة بين قيمة اصول البنك وقيمة البنك ، فكل زيادة بمقدار درجة واحدة في المتغير المستقل (الرافعة المالية) يزيد المتغير التابع (قيمة البنك التجاري) بمقدار 0.6408) وثبات جميع المتغيرات المستقلة الأخرى، واقترح البحث جملة من التوصيات أهمها: على البنوك ان تنوع في مجال الاعمال المصرفية وان تدخل تكنولوجيا المعلومات في العمل المصرفي بشكل موجز في عملها مما …

استخدام تقنيات الذكاء الاصطناعي في تحسين جودة التدقيق في المصارف التجارية العراقية (بحث تطبيقي), عقيل دخيل كريم

Muthanna Journal of Administrative and Economics Sciences

هدفت الدراسة الى تعزيز معرفة تقنيات الذكاء الاصطناعي في تحسين فاعلية جودة التدقيق لما لها من دور كبير في تحسين الأداء المالي للمصارف العراقية، من خلال تقليل الروتين في العمل فضلا عن معالجة الأخطاء وكذلك تحليل البيانات الكبيرة وتحديد الانحرافات وإيجاد الحلول المناسبة والضرورية لها .

كما تعد جودة التدقيق هدفا مهما لمن يقومون بممارسة مهنة اعمال التدقيق ، اذ ان اهتمت المنظمات المهنية بذلك وقامت بتشكيل لجان التي بدورها قامت بإصدار معايير من اجل الارتقاء بجودة التدقيق . اذ ان جودة التدقيق ترتبط بشكل مباشر بمدى قدرة المدقق على اكتشاف الأخطاء في البيانات والمعلومات المالية وان هذا يعتمد على …

تأثير هيكل الملكية في الأداء المالي للشركات, سهى نشوان جميل, محمد عصام أحمد

Muthanna Journal of Administrative and Economics Sciences

يتناول البحث تأثير هيكل الملكية على الأداء المالي للشركات، في ضوء الطروحات الحديثة في مجال الإدارة المالية. يهدف البحث إلى تحقيق أهداف نظرية وعملية، منها تقديم فهم لتأثير هيكل الملكية وخصائص الشركة (نسبة ملكية مجلس الادارة، نسبة ملكية رئيس مجلس الإدارة، عدد أعضاء مجلس الإدارة، أعضاء مجلس الإدارة الذين يملكون اقل من1%، تركز الملكية بما يزيد عن 5%، حجم الشركة، عمر الشركة) على الأداء المالي. اذ تم قياس الأداء المالي باستخدام ثلاثة مؤشرات: العائد على الموجودات، العائد على حقوق الملكية، وعائد السهم. استندت الدراسة إلى عينة مكونة من 10 شركات مدرجة في سوق العراق للأوراق المالية، موزعة على قطاعات الاتصالات، …

قياس أثر انشطة المسؤولية الاجتماعية في مستوى الأداء المالي للبنوك التجارية العراقية, عباس ناصر سعدون, ليلى ناجي مجيد الفتلاوي

Muthanna Journal of Administrative and Economics Sciences

إن تطور العالم المصرفي جعل المنافسة بين البنوك بشكل متزايد، وقد ظهرت الحاجة الى هذا البحث في الوقت الحالي لان الاعمال المصرفية اصبحت ملزمة بتنفيذ المسؤولية الاجتماعية. فالهدف من هذا البحث الذي هو التعرف على المسؤولية الاجتماعية كمفهوم، ومدى اهتمام المؤسسات بهذا المفهوم الحديث والذي أصبح متداولاً في المؤسسات ومن أجل الوصول الى هدفها المتمثل في خدمة المجتمع كعنصر أساسي, فقد صيغت القائمة المكونة من (55) نشاطاً للمسؤولية الاجتماعية ومصنفة في اربعة بنود رئيسية وهي (الأنشطة الخاصة بالموارد البشرية, الأنشطة الخاصة بالموارد البيئية, الأنشطة الخاصة بالارتقاء بالمنتجات, الأنشطة الخاصة بخدمة المجتمع), وقد تم الاعتماد على التقارير المالية للبنوك البالغ عددها …

الاستثمار بالطاقة المتجددة رؤية شاملة نحو مستقبل مستدام وحماية البيئية: دراسة تحليلية لتجربة استخدامها بالعراق, عرفات ناصر جاسم اليوسف, مــريم سالم جبار, إيمان عبد الامام نجم, كرار شهيد مطشر

Muthanna Journal of Administrative and Economics Sciences

يعطي هذا البحث رؤية شاملة لأهمية الطاقة النظيفة والاستثمار بها كونها تحقق مستقبل بيئي مستدام "انها تشكل مجتمعات الطاقة النظيفة" بتثقيف المجتمع نحو الاستثمار بها بنظم مركزية او لامركزية ، وتبدا من المشاريع الصغيرة الحالية المطبقة ،و سوف نقوم بالتحليل باخذ عينة من المطبقين لها يبلغ عددهم (184 ) من محافظة البصرة ، ومن شمالي العراق ،بالاضافة الى سرد نظري لتجارب دول أخرى للاستفادة منها ، وتم استخدام الجانب الاحصائي المتمثل بالاحصاء الوصفي وتحليل المسار لاثبات فرضيات البحث التي توصلت الى ان الطاقة النظيفة لها قيمة كبيرة قد تحفز الافراد بتطبيقها في البيئة العراقية ،ويوصي البحث بمتابعة هذه التطبيقات البسيطة …