Business Administration, Management, and Operations Commons^™

Seeing The Whole Together Through Relational Mapping: A Method For Engaging In Complex Systems Change, John Paul Stephens

Faculty Scholarship

Complex global challenges cut across organizational and sectoral boundaries, increasing calls for holistic responses. Seeing the whole across diverse stakeholders is challenging for participants in complex systems, yet doing so is essential for engaging effectively in systems change. A promising new method known as relational mapping, based on relational coordination theory, has been used to facilitate complex systems change. Here, we propose that relational mapping can be applied to help participants (1) see the whole in relation to the parts, (2) share their explicit and tacit knowledge, (3) engage in dialogue across distinct perspectives supported by the map as a …

Under The Surface Of Perfectionism: A Qualitative Examination Of Perfectionism In Women Leaders, Rachelle Martin

Dissertations

This qualitative study explores the manifestations and management of perfectionism among women leaders, framed through the lens of conservation of resources (COR) theory. By examining the experiences of women across various industries, the research highlights how perfectionism can act both as a strength and a challenge, depending on resource availability and self-awareness. The findings emphasize the compounded pressures faced by women, particularly women of color, and the significant role of self-awareness, coping mechanisms and mitigation techniques. Participants revealed how resource depletion may contribute to heightened perfectionistic tendencies, which subsequently may impact career outcomes. Self-awareness emerged as a moderating factor that, …

The Influence Of Organizational Culture On Mission Drift In A Christian University, Mark Reddy

PhD in Organizational Leadership

This study addressed a critical gap in the literature by investigating the relationship between organizational culture and mission drift within Christian higher education. While mission drift has been widely discussed in popular press, limited academic research has explored the factors influencing it, particularly organizational culture. Utilizing the Denison Organizational Culture Survey (DOCS) and the Mission Drift Survey, this study evaluated how culture influences mission clarity and safeguards against mission drift in a Christian university. Findings reveal that consistency and mission from the DOCS are strong predictors of mission clarity, with both showing statistical significance (p < .001). In addition, the DOCS elements predicted safeguards against mission drift through consistency and mission at the significance level of p < .05. The study’s results highlight the importance of consistency and mission in combating mission drift, offering Christian higher education institutions practical insights for reinforcing their foundational goals. Additionally, the research contributed to validating the Mission Drift Survey in an academic context, broadening its potential application beyond business and into higher education sectors. This topic is growing, and further research is needed to expand on these findings and explore additional organizational cultural factors.

Behavioral Factors Associated With Patients' Non-Attendance: A Retrospective Study In An Outpatient Specialty Clinic At A Women's And Children's Hospital In Singapore, Yue Tang, Houyuan Jiang, Jingui Xie, Zhichao Zheng, Chui Yee Loke, Bee Keow Goh

Research Collection Lee Kong Chian School Of Business

Background: This study aimed to identify behavioral factors that affect patient attendance in outpatient clinics, especially those related to rescheduling. Methods: A retrospective study was conducted on 20,386 appointment records for 6,252 patients in an outpatient specialty clinic at a women’s and children’s hospital in Singapore over 34 months (January 2012–October 2014). Multivariate logistic regression was used to analyze the influence of independent variables on appointment no-shows. Results: The average no-show rate of the study population was 28.87%. Patient historical behaviors were significantly associated with appointment attendance. In particular, a larger number of previous visits, more historical no-shows, more historical …

Rethinking The Mediating Mechanism: Hrm Practices And Employee Well-Being, Susanti Saragih, Meily Margaretha, Namira Suhada

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

The relationship between Human Resource Management (HRM) practices and employee well-being is complex and often contradictory. While HRM practices can enhance employee well-being through various mechanisms, they can also negatively impact well-being, especially in contexts of high-demand jobs. This study investigates the mediating roles of job crafting and work engagement in this relationship. Data from 100 hotel employees in Bandung, Indonesia, were analyzed using Partial Least Squares (PLS). While HRM practices did not directly influence well-being, they significantly impacted job crafting. Interestingly, job crafting, not work engagement, emerged as a strong mediator between HRM practices and employee well-being. These findings …

Investigating Servant Leadership Measurement: A Mixed-Methods Study Integrating Content Analysis And Meta-Analysis, Kai Torsten Schramm

Electronic Theses and Dissertations

This study aimed to understand the similarities and differences among servant leadership measures and the variations in their effect sizes on job performance and job satisfaction. This paper explores how the items in servant leadership measures portrayed the servant leadership construct and how these relate to the outcomes. The researcher used an exploratory sequential mixed methods design. Which involved a qualitative content analysis of the measurement items and a meta-analysis of outcomes, considering the findings from the content analysis. Six key categories determined the three main themes: selfless generosity, inspiring influence, adaptive humility, integrity, empowering, and harmonious engagement. The three …

A Business Model For Communication Design Enterprises (Paper), Con Kennedy

Academic Articles

Several international reports and studies indicate that the Communication Design sector has a skill deficit in entrepreneurship and business management, and a greater understanding of these topics is needed. Some authors advocate applying existing business models for design enterprises. However, the skill deficit prevails. It is worth noting that these reports discuss the entrepreneurship deficit in general terms without an explanation of the causes of this deficit or how to remedy the issue. Therefore, this paper explores the development of a Business Model specific for Design Entrepreneurs for deployment in Communication Design enterprises. A theoretical framework for a specific business …

Corporate Crisis Management: A Contemporary Best Practices Template, Vivek Narayan

Finance Undergraduate Honors Theses

This paper seeks to re-envision the crisis management framework used by organizations in their day-to-day activities. In the modern world, with exponential technological advancements, the social media age, and the 24/7 news cycle, crises have worsened in severity. Despite this, most literature on the subject is more than a decade old.

Incorporating past literature, this thesis demonstrates that society is in an “era of crises,” then defines and discusses the types and origins of these crises. It compares the topics of issues and crisis management before commentating on corporate and academic literature and ultimately previous 3-stage models for crisis management. …

Shame, Guilt, And Behavioral Responses To Conflict In Organizational Life: A Correlational Study, Lori Anne Shaw

Electronic Theses and Dissertations

This study investigated the relationship between self-conscious emotions, namely shame and guilt, and constructive and destructive behavioral responses to conflict among working adults in the United States. Researchers have underscored the importance of task-focused conflict and adaptive leadership in fostering positive conflict outcomes. However, the connection between shame and guilt and behavioral responses has yet to be explored. Drawing upon the Conflict Dynamics Profile and the Test of Self-Conscious Affect-3, this correlational study examined the associations between shame and guilt and 15 distinct behavioral responses to conflict among a sample of 203 participants, mostly women employed full-time. The cross-sectional survey …

Exploring Recognition, Rewards, And The Multi-Generational Workforce During The Covid-19 Pandemic, Sara J. Hollenbeck

Doctor of Education Program Dissertations

This study sheds light on the importance of rewards and recognition programs in improving employee engagement and highlights the need for organizations to rethink their rewards and recognition strategies to better meet the needs of multi-generational employees. One problem found in organizations was that many current multi-generational employees had low engagement due, in part, to outdated rewards and recognition programs (Agarwal et al., 2018; North, 2017; O.C. Tanner Institute, 2021). There was a gap in research regarding multi-generational employees in multiple professions and their perceptions of rewards and recognition and how those monetary and non-monetary rewards could affect their engagement …

Digital Transformation And Wise Leadership: Challenges And Opportunities Evidence From Government Institutions In Uae, Mohammad Al Qudah

Journal of Police and Legal Sciences

Purpose: the current study aimed at highlighting challenges and opportunities associated with digital transformation (DT) and the influence of these challenges and opportunities in wise leadership. Aspects taken into perspective included (decision-making, communication and collaboration, innovation, employee empowerment and ethical considerations).

Methodology: the study adopted the quantitative methodology through utilizing a questionnaire. The questionnaire was self-administered by (223) individuals from UAE governmental institutions. Statistical package for social sciences (SPSS) was employed in order to answer the study main questions and realize the hypotheses.

Results: Study indicated that adopting DT through the UAE governmental institutions is basically exposed to many challenges …

Mitigating Workplace Burnout Through Transformational Leadership And Employee Participation In Recovery Experiences, John Pladdys

HCA Healthcare Journal of Medicine

Burnout is a complex organizational phenomenon that diminishes employee well-being and overall organizational productivity. Researchers propose that leadership style contributes to employees’ well-being, which impacts employee productivity. Organizations and leaders must address the causes of burnout and promote techniques employees can use to mitigate burnout, such as employee participation in recovery experiences. Recovery experiences are non-work activities that create positive outlooks and restore the energy needed to focus on one’s work.

This literature review examines current research in employee recovery experiences, conservation of resource theory (COR), burnout, and transformational leadership theory. Studying burnout through the lens of COR shows how …

Embracing Change With Power And Love: Shifting Organizational Paradigms Leveraging Systems Thinking, Brandi R. Muñoz

Tapestry: Journal of Research in Education

This article delves into the complexities of organizational change, emphasizing the critical roles of power and love in facilitating successful transitions. It distinguishes between the generative and degenerative effects of power and love within organizational contexts and underscores the importance of balancing these elements to foster collaboration, innovation, and sustainable change. Furthermore, the principles of systems thinking are highlighted, advocating for a holistic approach to understanding and analyzing organizational systems. The interconnectedness of system components and the necessity of feedback loops for informed decision-making and strategic planning are examined. Additionally, the article discusses the detrimental impact of overconfidence bias on …

An Exploratory Study Of An Executive Team Leading Diversity, Equity, Inclusion, And Belonging (Deib), Tara Lashawn Cooper

Dissertations and Theses

With the increasing demographic diversity and critical focus on social justice in the United States, leaders are under significant pressure to integrate diversity, equity, inclusion and belonging (DEIB) strategies into their core operations and organizational culture. Challenged to think more critically about how to better prepare and support leaders in DEIB efforts, minimal research exists to provide insights on how executives should prepare, what they might expect, or the proven practices in DEIB. Driven by this lack of literature, this qualitative study explored how an executive team experienced and navigated the complexities of integrating and advancing DEIB in their organization. …

Agile Project Management In Virtual Software Development Teams: Challenges, Benefits, And Implementation, Siyuan Cai

Harrisburg University Dissertations and Theses

In this research paper, the subject at hand is Agile Project Management and how it is being implemented in virtual teams that develop software. Central to the discussion are the difficulties one faces and the benefits one gains when Agile Project Management is implemented in a virtual team. The study is driven by the growing prevalence of remote work in the IT industry and the need for robust project management frameworks that can adapt to virtual environments. By conducting an extensive review of the literature and several case studies, this study determines key barriers, such as communication, difference in time …

A Systematic Literature Review Exploring How The Diversity Of National Cultures Impact The Transformation Success In Organisations, Mark Searing, A.Omar Portillo-Dominguez

Other

The purpose of this study is to investigate current academic thinking regarding how cultural differences impact transformation success. It analyses cultural dimensions and other factors and how they correlate to project management. Using SCOPUS as a search engine, peer-reviewed academic papers from the period 2019-2023 were analysed as part of a systematic literature review. Results were gathered and grouped into themes as well as cultural dimensions for in-deep analysis and discussion. The results of this study found consensus on the negative impact of cultural diversity on project outcomes, but a significantly lower level of agreement with respect to the specifics …

Mindful Military Leadership: Leveraging Critical And Creative Thinking To Navigate Modern Generational Dynamics In Teams, Kenneth E. Dowd

Critical and Creative Thinking Capstones Collection

Contemporary military leadership faces a pressing challenge in reconciling traditional doctrine with the evolving needs and characteristics of Generation Z service members. This paper explores the vital importance of integrating critical and creative thinking skills into military small group dynamics to effectively prepare leaders for the complexities of their responsibilities as both decision makers and facilitators of successful teams. Drawing on a diverse range of sources, including academic literature, military publications, and firsthand experiences, the paper examines the inherent tensions between traditional military practices and the demands of a rapidly changing world. Through a synthesis of insights and recommendations, it …

Critical Success Factors Of Agile Innovation Management In The Government Of Palu Municipality In Central Sulawesi Province, Rahmawati Halim Rhm, Mashuri H. Tahili Mht

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

Agile governance plays a crucial role in developing agile innovation to enhance performance in Palu Municipality. This study examines the critical success factors of agile innovation management (AIM) in the government of Palu Municipality. This study employed an exploratory survey and a quantitative method to collect data through questionnaires, with analysis conducted using the Structural Equation Modeling (SEM) method. The findings identify end-user involvement, technology development, organizational innovation, and agile methodology for service innovation as crucial success elements in achieving effective AIM

Build, An Unorthodox Guide To Making Things Worth Making, Jay Nathan

Journal of Global Awareness

No abstract provided.

Small And Mighty: An Analysis Of Foundational Aspects Of Small Family Firms And Their Corporate Social Responsibility, Ashlyn Crosby

Accounting Undergraduate Honors Theses

This thesis investigates the foundational aspects of small family firms to understand how their unique characteristics create differences among various types of firms. This review examines five key business components: operations, longevity, innovation, succession, and decision-making within these firms. The analysis in this report focuses on businesses that operate within the United States. When considering the American economic model, it is also vital to consider the corporate social responsibility (CSR) of small businesses and, due to its emergence as an integral aspect of contemporary business practices, the impact on society, the environment, and stakeholders. While CSR is frequently associated with …

Adaptive Leadership: Nurse Executives Building Organizational Adaptive Capacity During Times Of Crisis, Challenge, And Change, Kristian Poitier

Dissertations

Purpose: The purpose of this exploratory phenomenological study was to identify and describe the strategies used by nurse executives in acute care hospitals to build an adaptive capacity based on the five key characteristics of adaptive leadership identified by Heifetz et al. (2009).

Methodology: This qualitative phenomenological study identified and described the perceived impact of adaptive leadership on building an organization’s adaptive capacity as perceived by nurse executives in acute care hospitals, for-profit and not-for-profit, with the title of chief nursing officer (CNO) or chief nurse executive (CNE) in Southeast, West, and North Florida. The researcher was part of a …

Impact Of Emotional Intelligence On Client Satisfaction In Project Management, Mousami Berawala

Harrisburg University Dissertations and Theses

This study investigates the correlation between emotional intelligence (EI) and client satisfaction in project management. It is guided by the central research question: Is emotional intelligence linked to client satisfaction? To explore this, the research is structured around Practice of EI on Leadership and Junior level and impact on client satisfaction, the impact of varying work environments, including remote, hybrid, office-based, and site-based settings, on project outcomes post-pandemic; differences in EI practices across countries and the effect of diverse work cultures; the comparison of EI application across different fields, with a focus on work-life balance and industry-specific practices in banking, …

Assessing Past Airworthiness Directives And How Safety Management Systems May Benefit Aviation Product Design And Manufacturing, Damon Lercel, Manoj Patankar, Richard Steckel

Journal of Aviation/Aerospace Education & Research

The European Union Aviation Safety Agency (EASA) continues to promulgate Safety Management Systems (SMS) across aviation organizations when it recently issued SMS requirements for EASA certificated Part 145 maintenance, repair and overhaul (MRO) organizations and Part 21 Design & Manufacturing (D&M) organizations. Currently, the Federal Aviation Administration (FAA) has no such rule in place for these U.S.-based organizations, which may challenge those doing business in countries where EASA policies apply. Given that a majority of the United States’ D&M and MRO population is made up of smaller organizations, it is likely a U.S. SMS regulation will require justification of the …

Career Choice Motivation For Professional Pilots, Brett Watts, Tamilla Curtis, Scott Ambrose

Journal of Aviation/Aerospace Education & Research

This study identified key motivational factors of current flight training students to better understand how individuals are motivated to pursue a career in aviation. The theoretical framework used in this study was based upon self-determination theory, as originally introduced by Deci and Ryan (2000).The research approach for this study was a semi-structured interview process where students were asked eight foundational career motivation source questions and their responses were organized into career choice motivation categories. Results showed most participants became motivated to pursue a piloting career at a very young age. This early motivation was largely due to influence from third …

Exploring Entrepreneurial Intention And Subjective Beliefs: A Comparative Analysis Of General Education Schools And Commercial Schools, Julia Riess, Bettina Fuhrmann, Gerhard Geissler

International Journal for Business Education

This study examines the entrepreneurial intentions of Austrian secondary school students, specifically comparing students from commercial schools with those from general education schools. We analyzed 2,329 data sets and found that subjective beliefs, primarily behavioral and control beliefs, significantly influence entrepreneurial intentions. In addition, demographic factors such as gender, language, acquaintance with entrepreneurs, and school type play a significant role in explaining the variance in entrepreneurial intentions.

Our detailed analysis shows that students from commercial schools have stronger entrepreneurial intentions and subjective beliefs. Particularly notable are the differences in behavioral beliefs, where students from commercial schools find all aspects of …

Games To Grades: Evaluation Of Psychological Capital, Emotional Intelligence, And Virtual Team Performance Among Project Teams, Ryan Will, Brent J. Goertzen, Magdalene Moy

SACAD: Scholarly Activities

Group projects are frequently used in higher education courses to facilitate collaboration; however, group effectiveness can vary greatly, resulting in individual stress and poor academic performance. To alleviate this, some instructors utilize peer evaluation. While instructors are well intentioned these rubrics rarely, if ever, are grounded in the constructs of collaboration that they wish to foster. This research poster reports on an ongoing project to develop a self and peer evaluation grounded in psychological capital and emotional intelligence, the EQ-PSY Evaluation. These constructs were selected based on their dimensions for individual and social capacities to capture effective teamwork.

This poster …

Building A Professional Community Of Practice Through Collaborative Inquiry, Christopher E. Stevens

PhD in Organizational Leadership

Little if any research has been conducted to determine the dynamics of and meaning derived by a group of professionals using collaborative inquiry (CI) to create a values and behaviors (VB) statement in the early stages of forming a community of practice (CoP). This case study involved individual interviews and other observational techniques to determine meanings derived from the inquiry and identify the value individuals and the group as a community may have gained from the CI. The research questions for this study addressed how using CI to establish the VB statement affected the development of the CoP, the meaning …

Harnessing The Power Of Cliftonstrengths®: How Multinational Corporations Can Use Deep-Level Diversity To Enhance Organizational Inclusion, Trapper Kay Pace

Electronic Theses and Dissertations

This research explicitly investigated how multinational corporations can enhance workplace inclusion through the novel use of the CliftonStrengths® assessment as a dimension of deep-level diversity. The study gleaned insights from employees’ perspectives, employing a constructivist grounded theory approach to explicate their experiences in rich qualitative narratives. Through open-ended surveys and intensive interviews, participants were selected using purposeful sampling to ensure meaningful data collection from the study organizations’ three global regions. The researcher conducted the analysis systematically through the constant comparison of data utilizing the NVivo14 software to assist in constructing codes, themes, and a theoretical schema. Results highlighted the significance …

Leading Change During Crisis: Nonprofit Leaders’ Experiences During The Covid-19 Pandemic, Jose A. Diaz Jr.

Doctor of Education (Ed.D)

The purpose of this phenomenological study was to discover which experiences from the COVID-19 pandemic led to leadership and organizational changes within nonprofit organizations located in southern Florida. Data for the study were collected by interviewing leaders of five nonprofit organizations that provided human and social services to individuals and families before, during, and after the pandemic. The participants discussed some of the challenges they experienced with social distancing protocols, service delivery continuity to service users, and the concerns among staff and volunteers. Four themes were common among the participants of the study: operational restrictions, technological adaptations, staff morale and …

The Effects Of Covid-19 Stressors And Supervisor Support On Emotional Exhaustion And Work Engagement, Meiqiao Gu

Psychology Theses & Dissertations

Since the onset of the COVID-19 pandemic, working conditions have worsened, subjecting employees to numerous stressors. Analyzing the impact of COVID-19 stressors on employees‘ well-being and work motivation is crucial. The job demands-resources model (JD-R; Demerouti et al., 2001a) provides a framework for evaluating how COVID-19 stressors affect employees‘ well-being and motivation in the workplace. Given the complexity of job characteristics during the COVID-19 pandemic, coupled with challenges in obtaining adequate support from supervisors who are also facing considerable work pressure, this study examines the continued relevance of the JD-R model in this evolving work environment. Specifically, four hypotheses were …