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Articles 61 - 90 of 1418
Full-Text Articles in Business Administration, Management, and Operations
J Mich Dent Assoc April 2026
The Journal of the Michigan Dental Association
Each month, the Journal of the Michigan Dental Association delivers news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200-plus members. It remains the main publication reaching Michigan dentists and is available worldwide through ADA Commons.
The April 2026 (Volume 108, No. 4) issue of the Journal is published in digital format to provide updates and insights for Michigan's oral health community and MDA members. Print editions occur every other month beginning with January.
This full issue provides a comprehensive overview of the Michigan dental landscape in 2026. Key features include a clinical …
Supervisor Behaviors And Perceived Organizational Impact Of Telework: A Work Disruption Perspective, Tsuyoshi Ohira, Masaki Hosomi
Supervisor Behaviors And Perceived Organizational Impact Of Telework: A Work Disruption Perspective, Tsuyoshi Ohira, Masaki Hosomi
Japanese Society and Culture
As telework (e.g., working from home) has become widespread, understanding its organizational impact from managers’ perspectives and identifying supervisor behaviors that influence this impact are critical. Drawing on work disruption theory, we examined the relationships between four supervisor behaviors in the Health and Safety Executive (HSE) management competencies—respectful and responsible (RR), managing and communicating work (MCW), reasoning and managing difficult situations (RDS), and managing the individual within the team (MIT)—and the perceived organizational impact of telework. We also tested whether telework rate and intensity moderated these relationships. Survey data were collected from 239 supervisors at two time points. Results showed …
The Constant Outsider: Black Women At The Intersection Of Bias And Brilliance, Michelle Hector
The Constant Outsider: Black Women At The Intersection Of Bias And Brilliance, Michelle Hector
Organization, Leadership, and Communication
The complexity of Black women in the workplace includes racism, sexism, and countless barriers that challenge their success. Nevertheless, there are unique experiences of many women that climb their industries’ ladders and overcome adversity. This qualitative study included 28 Black executive women, mostly from Oakland who shared their strategies for success. Many of their journeys included adversity, however, they persevered. The data from this study was collected through a town hall meeting of 22 Black participants who shared their career pathways toward success. There were also focus groups that further explored how the constant outsiders sustained their positions. The results …
Does Abusive Supervision Undermine Creativity? A Buffering Role Of Absorptive Capacity, Sayma H. Shetu, Md. Sanaul Islam, Abdul G. Khan, Md. Shahed Mahmud
Does Abusive Supervision Undermine Creativity? A Buffering Role Of Absorptive Capacity, Sayma H. Shetu, Md. Sanaul Islam, Abdul G. Khan, Md. Shahed Mahmud
Journal of Global Business Insights
This study investigates the underlying processes of this relationship by examining knowledge hiding as a mediator and absorptive capacity as a moderator, within the context of the Conservation of Resources (COR) theory. 385 garment sector employees in Bangladesh were surveyed using a three-wave questionnaire, and the results were analyzed using partial least squares structural equation modeling. The study's findings demonstrate that abusive supervision negatively impacts employee creativity, in part by increasing knowledge hiding. Furthermore, higher absorptive capacity mitigates these adverse effects, reducing knowledge-hiding tendencies and enhancing creative performance. Theoretically, this study advances COR theory by identifying knowledge hiding as a …
Exploring The Impact Of Team Culture In High-Pressure Jobs, Such As Investment Banking And Consulting, And How Project Management Can Be Applied, Mayavathi Lal
Harrisburg University Dissertations and Theses
Toxic team cultures remain a pressing issue in high-pressure environments such as investment banking and consulting, where long hours, and hierarchical norms often undermine employee well-being and compromise project delivery. Previous studies have documented how workplace stress, exclusionary leadership, and cultural rigidity fuel burnout and turnover. However, limited research has explicitly examined these cultural dynamics through the lens of project management frameworks such as resource management, stakeholder engagement, and agile practices. This study employs a qualitative research approach by leveraging semi-structured interviews with analysts and associates, to capture the lived experiences of culture and its impact on team coordination and …
Operational Factors Influencing Branch Revenue In Multi-Branch Child Therapy Services, Muhammad Luthfi
Operational Factors Influencing Branch Revenue In Multi-Branch Child Therapy Services, Muhammad Luthfi
Jurnal Administrasi Bisnis Terapan
The management of multi-branch child therapy services requires a strong understanding of operational factors that contribute to revenue performance. This study aims to analyze the relationship between operational days, occupancy rate, service attendance, and the number of practitioners in relation to branch revenue within a child therapy service organization operating in urban areas in Indonesia. A quantitative cross-sectional design was employed using operational data collected from 24 child therapy services. This study employed a quantitative cross-sectional design using branch-level operational data collected in December 2025 from 24 child therapy service branches. Multiple linear regression analysis was conducted to examine the …
How Do I Avoid Burning Out My Staff?, Jodi Schafer Sphr, Shrm-Scp
How Do I Avoid Burning Out My Staff?, Jodi Schafer Sphr, Shrm-Scp
The Journal of the Michigan Dental Association
This column details the financial advantages of utilizing MDA-endorsed vendors to improve practice profitability. It explains the vetting process performed by volunteers to ensure vendors offer meaningful discounts and vetted solutions. The source highlights specific services, such as PPO fee negotiation, dental marketing, and insurance verifications, which can save a practice over $58,000 annually. By leveraging collective bargaining, members gain access to revenue-boosting solutions without exhaustive trial-and-error searching.
J Mich Dent Assoc February 2026
J Mich Dent Assoc February 2026
The Journal of the Michigan Dental Association
Each month, the Journal of the Michigan Dental Association delivers news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200+ members. It remains the main publication reaching Michigan dentists and is available worldwide through ADA Commons.
The February 2026 (Volume 108, No. 2) issue of the Journal is published in a digital format to provide updates and insights for Michigan's oral health community and MDA members. Print editions occur every other month beginning with January.
This issue includes feature articles on Risk Management and 2025 Servant Leadership as well as a clinical reprint …
Humanity Is Evolving Its Consciousness: The Role Of Archetypal Energies As Guides During An Unfolding Weeding Out And Alignment Process, Carroy U. Ferguson
Humanity Is Evolving Its Consciousness: The Role Of Archetypal Energies As Guides During An Unfolding Weeding Out And Alignment Process, Carroy U. Ferguson
Psychology Faculty Publication Series
Humanity is evolving its consciousness at individual and collective levels. Given these seemingly tumultuous times, as of this writing (January 2026), to make such a statement may sound like a strange thing to say. However, I suggest that if you are alive today and if you are reading these words, these are the very times for which you were born—to assist Humanity as it evolves its consciousness with your unique gifts, whatever they may be. That is, this period of our individual and collective human being-ness may be characterized as an unfolding period of weeding out and alignment with the …
Managing Capacity Development For Administrative Staff In Higher Education Institutions: A Case Study Of The American University In Cairo, Amal Gamal Kaldas
Managing Capacity Development For Administrative Staff In Higher Education Institutions: A Case Study Of The American University In Cairo, Amal Gamal Kaldas
Theses and Dissertations
Capacity development (CD) is a fundamental factor in the success of an organization, particularly in the initiation of higher education (HEIs) where administrative staff have a significant role in operational functions. This thesis presents several aspects that shape the capacity development for administrative staff in higher education institutions and the foundation of theories that relate to CD. Focusing on The American University in Cairo (AUC) as a case study to explore the current CD programs, how the administrative staff perceive the CD programs, and the challenges that hinder AUC in implementing these programs, and how AUC manages these programs. A …
Business Communication Barriers In An Export-Oriented Company: A Case Study Of Pt. Xyz, Sartika Ekadyasa, Arius Krypton
Business Communication Barriers In An Export-Oriented Company: A Case Study Of Pt. Xyz, Sartika Ekadyasa, Arius Krypton
Jurnal Administrasi Bisnis Terapan
This study examines business communication barriers faced by PT. XYZ, an export-oriented company engaged in international business cooperation. Using a qualitative case study approach, data were collected through observation, in-depth interviews, documentation, and literature review. The findings indicate that business communication is influenced by multiple interrelated barriers, including socio-anthro-psychological, technical, and ecological factors, which affect communication effectiveness during coordination, negotiation, and relationship management with foreign business partners. These barriers shape the quality of mutual understanding, trust, and operational efficiency in cross-border interactions. The study highlights the importance of integrated communication strategies that address social, cultural, psychological, technical, and environmental dimensions …
Collaboration Of Economic Institutions Based On Empowerment Programs To Strengthen Food Security: The Case Of Laying Hens In North Gorontalo, Karin Safitri
Jurnal Administrasi Bisnis Terapan
This study analyzes the role of economic institutional cooperation in strengthening food security through the development of laying hen farming in North Gorontalo Regency. Eggs are positioned as a strategic animal food due to their nutrient density and affordability for households, while also being relevant to the agenda of improving nutritional status through government programs. This study examines how the synergy of village and community institutions (e.g., Village-Owned Enterprises, cooperatives, and livestock groups) with regional livestock empowerment programs (e.g., the 2 Goats 10 Chickens/G2-10 Movement) and the national Free Nutritious Meals (MBG) program can strengthen production capacity, expand the farmer …
The Impact Of Premium Income And Claim Expenses On Property Insurance Underwriting Results, Debrina Vita Ferezagia, Marta Yuniar, Finisha S. Hardanto
The Impact Of Premium Income And Claim Expenses On Property Insurance Underwriting Results, Debrina Vita Ferezagia, Marta Yuniar, Finisha S. Hardanto
Jurnal Administrasi Bisnis Terapan
ABSTRACT
The objective of this study is to examine the influence of premium income and claim expenses on the underwriting outcomes of property insurance. Property insurance is a form of insurance that provides protection for property against potential hazards, including fire, theft, and damage caused by natural catastrophes. The data were analyzed utilizing IBM SPSS Statistics 25. The data indicates that both premium income and claim expenses have a substantial influence on underwriting results. However, it is important to note that only premium income has a substantial influence on underwriting performance, accounting for an effective contribution of 83.3%. The coefficient …
The Influence Of Continuous Improvement Initiatives On Employee Performance: The Mediating Role Of Organizational Culture. An Applied Study On Sharjah Police Science Academy, Fakhri Abdul Kareem Bani Doumii
The Influence Of Continuous Improvement Initiatives On Employee Performance: The Mediating Role Of Organizational Culture. An Applied Study On Sharjah Police Science Academy, Fakhri Abdul Kareem Bani Doumii
Journal of Police and Legal Sciences
This research aims to investigate the effects of the Continuous Improvement (CI) Initiatives on the employees’ performance within the framework of Police Higher Education institution with special reference to the Sharjah Police Science Academy. It examines organizational culture as a mediating variable, through which the connection between CI Initiatives and improved performance results is explained. This research assesses the impact of each dimension of CI initiatives which includes employee involvement, process management, customer focus, leadership commitment, and training on employee performance indices which includes task performance, contextual performance, adaptive performance and counterproductive work behaviour. Using the PLS-SEM analysis, the study …
The Impact Of Talent Management On Competitive Advantage In The Sharjah Police General Command, Omar Humaid Alqaydi
The Impact Of Talent Management On Competitive Advantage In The Sharjah Police General Command, Omar Humaid Alqaydi
Journal of Police and Legal Sciences
The study aimed to study the impact of talent management on the competitive advantage in the Sharjah Police General Command, by identifying the impact of talent retention on the competitive advantage in the Sharjah Police General Command, seeking to identify the impact of talent attraction on the competitive advantage in the Sharjah Police General Command, and verifying the existence of an impact of talent development on the competitive advantage in the Sharjah Police General Command. The study used the qualitative approach, and the study tool was represented in interviews, and the study sample consisted of five interviews with specialists in …
The Influence Of Green Advertising, Green Packaging, And Eco Label On The Green Purchase Intention Of Young Consumers In Indonesia, Asep Rokhyadi Permana Saputra, Aldia Anexa Putri Romanza, Kakanita Ari Puspitasari, Alifah Widya Rachmawati
The Influence Of Green Advertising, Green Packaging, And Eco Label On The Green Purchase Intention Of Young Consumers In Indonesia, Asep Rokhyadi Permana Saputra, Aldia Anexa Putri Romanza, Kakanita Ari Puspitasari, Alifah Widya Rachmawati
Business Review
The waste problem in Indonesia is an unresolved problem to date, the highest percentage contributor is household waste. This study highlights how the role of the younger generation in reducing the impact, with their marketing knowledge and responsibility towards the environment.
The specific objective of this study is to examine the influence of young Indonesian consumers on (1). Green Advertising, (2). Green Packaging, and (3). Eco labels on Green Purchase Intention.
Using simple random sampling, data was collected using a google forms survey with a sample of 385 respondents according to the lameshow formula. Data were analyzed using structural equality …
Experiencing Objectification In Platform Work: Food Delivery Riders’ Accounts Of Organizational Absence And Self-Valuation, Emerald Jay D. Ilac, Ma. Tonirose D. Mactal, Clarisse Aeaea M. Kilboy
Experiencing Objectification In Platform Work: Food Delivery Riders’ Accounts Of Organizational Absence And Self-Valuation, Emerald Jay D. Ilac, Ma. Tonirose D. Mactal, Clarisse Aeaea M. Kilboy
Leadership and Strategy Faculty Publications
This study aimed to explain how food delivery platform riders experience objectification in the context of platform-based work, with particular attention to how organizational practices and leadership shape experiences of marginalization, dignity, and voice. A qualitative design was employed using Descriptive Phenomenological Analysis. In-depth interviews were conducted with nine food delivery platform riders to describe the essential structures of their lived experiences of objectification. Subaltern Theory was used as an interpretive lens in making sense of the findings. Five experiential themes were identified: (1) leaders’ non-presence resulting in perceived abandonment, (2) leaders’ devaluing of food delivery riders, (3) social devaluation …
Partnerships Establishing And Sustaining High-Quality Youth Pre-Apprenticeship: Exploring Key Roles And Skills, Russel L. Parker, James E. Bartlett Ii, Michelle E. Bartlett
Partnerships Establishing And Sustaining High-Quality Youth Pre-Apprenticeship: Exploring Key Roles And Skills, Russel L. Parker, James E. Bartlett Ii, Michelle E. Bartlett
Educational Leadership & Workforce Development Faculty Publications
This study examined the partners, roles, structures, and skills needed to develop and operate successful youth pre-apprenticeship programs for CTE programs and explored how they were evaluated. The purpose of the study is to provide insights for CTE leaders on developing and sustaining youth pre-apprenticeship programs, pathways to apprenticeships to offer youth career opportunities and livable wages without attending four-year colleges. This study highlights the roles partners play in successful youth pre-apprenticeship programs, emphasizing collaboration between education, industry, and communities. It identifies collaborators serving business functions such as leadership, marketing, finance, human resources, customer service, general management, public relations, and …
Too Warm To Lead? How Motherhood And Racioethnicity Shape Perceptions Of Warmth And Competence, Patricia Guerrero
Too Warm To Lead? How Motherhood And Racioethnicity Shape Perceptions Of Warmth And Competence, Patricia Guerrero
Management Dissertations
Women continue to face workplace bias, including wage disparities (Fry & Aragao, 2025) and barriers to advancement like the glass ceiling (Babic & Hansez, 2021). For mothers these challenges are compounded by stereotypes tied to their maternal status, such as assumptions about reduced commitment and the motherhood penalty (Arena Jr. et al., 2023). Research shows mothers are often viewed as warmer but less competent than non-mothers, which can hinder career progression (Cuddy et al., 2004; Heilman & Okimoto, 2008). Racial and ethnic stereotypes further shape perceptions, with Black women often labeled as “aggressive” and Latinas as “nurturing” (Ghavami & Peplau, …
Evaluating The Burnout Mitigating Effects Of A Structured Mentorship Program In Newly Hired Advanced Practice Providers, Melissa Soper
Evaluating The Burnout Mitigating Effects Of A Structured Mentorship Program In Newly Hired Advanced Practice Providers, Melissa Soper
DNP Projects
Importance: Burnout is a leading driver of clinician intent to leave, lower productivity, increased medical errors, and increased resource use.
Objective: The purpose of this project was to evaluate the effects of an evidence-based mentorship program on newly hired advanced practice providers’ (APPs’) level of stress, burnout, and professional fulfillment.
Results: At baseline, APPs demonstrated higher stress levels, moderate professional fulfillment, and low burnout. Outcomes showed improvement at the end of a mentorship program.
Conclusion: Longitudinal studies with larger sample sizes are needed to determine the true effect of a 6-month mentorship intervention on APP burnout, stress, and professional fulfillment.
Unlocking Organizational Support Through Psychological Empowerment: Identification And Test Of Transformational Leadership As A Catalyst Of Perceived Organizational Support, Ryan L. Klinger, Nathapon Siangchokyoo, Tipat Sottiwan
Unlocking Organizational Support Through Psychological Empowerment: Identification And Test Of Transformational Leadership As A Catalyst Of Perceived Organizational Support, Ryan L. Klinger, Nathapon Siangchokyoo, Tipat Sottiwan
Management Faculty Publications
Organizational support theory (OST) explains how employees develop and respond to beliefs about their organization, with perceived organizational support (POS) representing a central construct within this framework. Integrating psychological empowerment theory, we examine an intrinsic motivational pathway through which POS relates to employee in-role performance and identify transformational leadership as a contextual catalyst that may strengthen this process. We test a multilevel moderated mediation model using multisource and multi-time data from 217 employees and 41 supervisors. Results indicate that POS is positively related to in-role performance through the psychological empowerment dimensions of competence and self-determination. Moreover, transformational leadership strengthens the …
Project Learn Strategic Analysis Project, Isabel Ladaika, Kalpana Ghimire, Noah Johnson, Caleb Keiper
Project Learn Strategic Analysis Project, Isabel Ladaika, Kalpana Ghimire, Noah Johnson, Caleb Keiper
Williams Honors College, Honors Research Projects
This honors project involves working in a team to conduct a comprehensive strategic analysis of Project Learn of Summit County. We will evaluate the organization’s external environment (such as industry trends, competition, and community factors) and internal operations (including strengths, weaknesses, resources, and capabilities). Using strategic management frameworks, as a team we will develop actionable recommendations to strengthen the organizations marketing, financial sustainability, and community outreach efforts. Throughout the semester, we will engage directly with the client organization to gather data and insights that inform our analysis. Final deliverables include a formal written strategic analysis paper and a professional presentation …
Design Thinking For Corporate Social Responsibility Program Proposal Creation, Michelle "Mindy" D. Danovaro
Design Thinking For Corporate Social Responsibility Program Proposal Creation, Michelle "Mindy" D. Danovaro
University of the Pacific Theses and Dissertations
This qualitative study used action research to explore how the use of design thinking engaged employees in the creation of a corporate social responsibility (CSR) program proposal in a small- to medium-enterprises (SME) in the Sacramento region of California. The purpose of the study was to assess whether employee participation in a design thinking exercise could improve employee perception of engagement, inclusion, and reciprocity during the CSR program proposal creation. The study was grounded in social exchange theory, stakeholder theory, and design thinking methodologies. The iterative research process followed action research cycles (i.e., plan, act, observe, and reflect) integrated with …
Happy New Year To You And Your Team!, Kyle Katynski Dds
Happy New Year To You And Your Team!, Kyle Katynski Dds
Journal of the Macomb Dental Society
This article features a monthly column from the Macomb Dental Society President, Dr. Kyle Katynski. This month Dr. Katynski discusses reoccurring themes from 2025, such as simplifying, and lessons from the past year.
Founder Ceo Leadership And Financial Resilience In U.S. Critical Infrastructure Firms: Evidence On Solvency, Stability And Bankruptcy Risk, Md Asif Ul Alam, Md Maruf Ul Alam, Toufiq Nazrul
Founder Ceo Leadership And Financial Resilience In U.S. Critical Infrastructure Firms: Evidence On Solvency, Stability And Bankruptcy Risk, Md Asif Ul Alam, Md Maruf Ul Alam, Toufiq Nazrul
Business Administration
This study investigates the role of founder CEO leadership in enhancing corporate financial resilience and its broader implications for economic stability in the United States, focusing on utility firms as a critical component of national infrastructure. The financial health of these firms is closely tied to the reliability of essential services, infrastructure continuity, and U.S. economic security, as emphasized by the U.S. Department of Energy and the Federal Energy Regulatory Commission. Drawing on agency theory, stewardship theory, and founder imprinting theory, the study argues that founder CEOs, due to their long-term orientation, concentrated ownership, and strong organizational commitment, are more …
When Caring Depletes: The Paradox Of Leading Employee Wellbeing During A Prolonged Crisis – Evidence From The Australian Resources Sector, Michael Mayom Ajith, Andrei Alexander Lux, Michelle Striepe, Tim Andrew Bentley
When Caring Depletes: The Paradox Of Leading Employee Wellbeing During A Prolonged Crisis – Evidence From The Australian Resources Sector, Michael Mayom Ajith, Andrei Alexander Lux, Michelle Striepe, Tim Andrew Bentley
Research outputs 2022 to 2026
Purpose: The protracted COVID-19 crisis placed substantial demands on managers in the Australian resources industry. While workers' wellbeing received increased attention during this period, much less is known about how managers sustained their own wellbeing while providing care, reassurance, and operational continuity. Drawing on the JD–R model, paradox theory, and moral strain perspectives, we examine wellbeing-oriented leadership during a sustained crisis. We focus on how leadership behaviour operated as both a resource for employees and a demand on managers, shaping their own wellbeing experiences and leadership identity.
Design/methodology/approach: An interpretative phenomenological approach (IPA) was employed. Semi-structured interviews were conducted with …
Enhancing Military Health System Organizational Efficiency And Quality Of Care Through A Social-Ecological Framework, Eric L. Peipelman
Enhancing Military Health System Organizational Efficiency And Quality Of Care Through A Social-Ecological Framework, Eric L. Peipelman
College of Graduate Studies: Theses & Dissertations
Timely and fair adjudication of incivility-related actions within the Department of Defense (DoD) and Military Health System (MHS) is increasingly crucial for maintaining accountability, mission readiness, and quality of care. Ongoing delays in resolving workplace complaints and inefficiencies in resource-heavy adjudications highlight the need to shift from reactive complaint handling toward proactive civility promotion and transparent decision-making. This Integrated Learning Experience (ILE) introduces the Peipelman Civility Discussion and Assessment Toolkit (PCDAT)—a comprehensive, evidence-based framework designed to improve civility, optimize resources, and enhance communication, even in the MHS. Based on the Social-Ecological Model (SEM) and adapted from the Workplace Power and …
Motivation System Evoked By High Performance Work System In Chinese Universities And Colleges - An Examination Of The Relationship Between Human Resource Practices, Basic Psychological Needs, And Job Performance, Juan Chen
Doctoral
High Performance Work Systems (HPWS) are strategic, integrated Human Resource Practices (HRPS) designed to enhance employee abilities, motivation, and opportunities for participation, driving sustained organisational performance. While early research emphasized commitment HRPS, recent studies recognise that control and commitment HRPS are complementary rather than mutually exclusive, with neither holding an absolute advantage. Their success depends on contextual factors such as country, industry,organisation, economic environment, and workforce. In Chinese higher education institutions, transitioning from a high-commitment “iron rice bowl” system to a more control-oriented HR model has created tensions between efficiency and academic freedom. Based on the resource-based view, social exchange …
Cracking The Code Of Ai Autonomy: Examining The Role Of Challenge And Hindrance Appraisals And Ai Literacy In Task Satisfaction, Rujuta Parekar
Cracking The Code Of Ai Autonomy: Examining The Role Of Challenge And Hindrance Appraisals And Ai Literacy In Task Satisfaction, Rujuta Parekar
Graduate Studies Theses and Dissertations 2026
AI is constantly evolving and being rapidly integrated into the workplace. Limited research has examined how this integration is affecting employee outcomes, and particularly the impacts of whether employees are expected or mandated to use AI for their work. The present study utilized the challenge-hindrance framework to examine the effect of autonomy in using AI on task satisfaction through challenge and hindrance appraisal among working adults. Since the ability to understand and use AI can influence how individuals perceive it, the moderating effect of AI literacy on the hypothesized research model is also examined. A multi-wave research design was used …
Revisiting The Foundation Of Strategic Core Theory: Informal Roles And Teamwork Roles In Work Team Centrality, Allen Thomas Shorey
Revisiting The Foundation Of Strategic Core Theory: Informal Roles And Teamwork Roles In Work Team Centrality, Allen Thomas Shorey
Graduate Studies Theses and Dissertations 2026
Strategic core theory makes a distinction between roles within a team that are central to the team’s workflow (i.e., core roles) and those that are not central (i.e., non-core roles) (Humphrey et al., 2009). This line of work has shown that attributes, such as job-related skill of core team members, were more predictive of team performance than those of non-core members. However, this line of work has primarily examined core and non-core roles as defined by formal taskwork roles. In this thesis, I examine patient care teams and management simulation teams with the principal conviction that (a) informal roles and …