Business Administration, Management, and Operations Commons^™

Relationship Between Product Quality And Customer Satisfaction, Albert Vitales Cruz

Walden Dissertations and Doctoral Studies

The National Safety Council (NSC) estimated that over 35,000 people died in U.S. traffic accidents. About 3.8 million traffic crash injuries requiring medical attention occurred in 2013, and the number of deaths was about the same over the last 5 years. The NSC found that product recalls, car repairs, injuries, and deaths were due to unsafe product designs or inferior product quality. These statistics underscore the challenge of producing quality vehicles while satisfying customers. The purpose of this nonexperimental study was to examine relationships among product (vehicle) quality, product cost, product safety, and consumer satisfaction. The hypotheses inquired the extent …

Using The Delta-Model For End-Stage Liver Disease To Improve The Decision-Making Process For The Donor Liver System, Joanne Chin

Walden Dissertations and Doctoral Studies

The purpose of this experimental research was to determine whether using delta-MELD as a criterion for the liver transplant patient selection process could improve the U.S. liver allocation system. This research closed a gap in current literature on the utility of delta-MELD for liver transplant patient selection. The frameworks of systems theory, the analytic hierarchy process, and the Kalman filter contributed to the development of 2 simulation models of the liver allocation system: one that used delta-MELD and one that did not use delta-MELD. The research question examined whether using delta-MELD could improve the liver allocation system by reducing the …

Learning By Doing - Energy Systems Management, Nima Shahriari, Adrian V. Gheorghe

Engineering Management & Systems Engineering Faculty Publications

Climate change concerns have confronted energy policy makers by unprecedented challenges in the 21st century. Revolution of renewable energy technologies, as well as more efficient energy systems, has been promising in the context of global warming. However, these technologies are not maturing and chaning. Consequently planning for development of these resources requires dealing with various multidisciplinary research questions such as financial feasibility of renewable energy projects. Nevertheless, there is considerable lack of education programs offering multidisciplinary approach for addressing the current energy challenges. Based on the 21st evolving energy landscape, an interdisciplinary graduate certificate course work was designed at Old …

Strategic Planning Tool Development Using Portfolio Decision Analysis, Luis B. Vargas Rojas

Graduate Theses and Dissertations

A portfolio decision analysis strategic planning tool was developed for the Facilities Management Office at the University of Arkansas. The tool provides information to support budget allocation decisions based on their Strategic Planning Project List, project attributes (e.g, seat utilization, scheduling preferences, and sustainability rank), and budget constraints. The projects are evaluated using multiobjective decision analysis. We introduce dynamic value functions, which vary the range of the value measures based on the planning horizon, to evaluate the projects). We determine facilities portfolios based on the project values and constraints using Linear Programming. In addition, insightful reports are generated, which provide …

Bridge And Ship Collision Risk Assessment And Safety Management Countermeasures In Shanghai Port Waters, Jianlei Yin

Maritime Safety & Environment Management Dissertations (Dalian)

No abstract provided.

Research On Diversification Strategies Of Shipping Company Groups, Sheng Pan

World Maritime University Dissertations

No abstract provided.

Research On Optimizing Liner Routing Schedule Of Zhonggu Shipping Company, Jiajun Chen

World Maritime University Dissertations

No abstract provided.

A Process Framework For Managing Quality Of Service In Private Cloud, Arvind Maskara

Walden Dissertations and Doctoral Studies

As information systems leaders tap into the global market of cloud computing-based services, they struggle to maintain consistent application performance due to lack of a process framework for managing quality of service (QoS) in the cloud. Guided by the disruptive innovation theory, the purpose of this case study was to identify a process framework for meeting the QoS requirements of private cloud service users. Private cloud implementation was explored by selecting an organization in California through purposeful sampling. Information was gathered by interviewing 23 information technology (IT) professionals, a mix of frontline engineers, managers, and leaders involved in the implementation …

An Examination Of The Factors Determining Successful Implementation Of An Electronic Medical Record (Emr) System In A Regional Hospital, Mehrdad Motamed

Morehead State Theses and Dissertations

A Thesis Presented to the Faculty of the College of Business and Public Affairs Morehead State University in Partial Fulfillment of the Requirements for the Degree Master of Science by Mehrdad Motamed in July of 2014.

Initial Capabilities Documents: A 10-Year Retrospective Of Tools, Methodologies, And Best Practices, Bryan D. Main, Michael P. Kretser, Joshua Shearer, Darrin A. Ladd

Faculty Publications

The Joint Capabilities Integration and Development System (JCIDS) is 10 years old and ripe for review. A central output document of the JCIDS process is an Initial Capabilities Document (ICD) used by the Department of Defense to define gaps in a functional capability area and define new capabilities required. The research team analyzed 10 years of ICDs to identify methods and trends. The team found that several methodologies were favored and a convergence emerged in format and necessary content. Additionally, potential shortfalls in current best practices of interest to implementers and decision makers are identified. Guidelines and best practices are …

Assessing Customer Service In Airports – Models From The Uae, Aman Gupta, Mohammed Arif, Phillip A. Richardson

International Journal of Aviation, Aeronautics, and Aerospace

Customer service at airports has become a key priority for airport operators given the high degree of competitions. This paper uses an airport customer service model to analyze three examples from the United Arab Emirates (UAE). Passenger interviews, statistical information, customer feedback and other forms of information have been utilized to learn more about the customer view on the quality of service offered at these three airports. Detailed qualitative analysis of these case studies has highlighted some key issues in the area of customer service and identifies some opportunities for improvement.

Biobotic Solutions, Michael Joseph Iseman

Finance Undergraduate Honors Theses

BioBotic Solutions is a business plan that was created and used to compete in national business competitions. The business takes an in-depth look into the pathology industry, which has an impact on nearly 75% of all patient diagnosis, and proposes a change- to automate a process currently done manually, and introduce to proprietary products, a robotic arm and a new container. The solution addresses a $500M annual opportunity, and will reduce both errors and costs for mid/large size laboratories.

A Lean Logistics Assessment Tool For Smes In The Manufacturing Sector, Diana Lorena Sanchez Ramirez

Open Access Theses

This study developed an assessment tool to rate the maturity of the current and desired states of lean logistics operations in small and medium enterprises. The tool consists of 48 best practices classified into 8 critical factors: Inventory, Transportation, Administration, Information Systems, Warehouse, Forecasting, Packaging and Supplier Network. Each of the best practices and critical factors were identified throughout a thorough literature review and comparative analysis between authors to define commonalities among them. Using gap analysis; this tool results in a SWOT matrix providing a roadmap for lean implementation. The resulting model was evaluated by subject matter experts in different …

Guidelines For Construction Companies To Decide Between Outsourcing And Self-Performing For Prefabricated Components, Sebastian Soto Ortiz

Open Access Theses

Prefabrication and modularization has been used in the construction industry for decades. It has recently made a resurgence worldwide providing increased productivity, safety, quality and construction schedule. This research has focused on the situation where a construction company has decided to use prefabrication and faces two possibilities, they either will self-perform or they will outsource the construction of the prefabricated components. The decision making process used by a construction company to determine whether to outsource or self-perform prefabricated components is examined and analyzed.

Prefabrication is an industrial process in which certain components are manufactured in a specialized facility. These items …

An Analysis On Causes Of Late Final Payment And Release Of Retainage: Electrical Subcontractors’ View, Xuejing Zhang

Open Access Theses

Using the survey approach, this study identified the underlying causes of late payments and release of retainage for electrical subcontractors, attempting to answer the questions, "What were the minimum, maximum and average delay days of final payment and release of retainage?", "What were the rank of factors in terms of significance on delaying final payment and release of retainage?", and "What were the rank of factors in terms of frequency on delaying final payment and release of retainage?" A survey questionnaire was developed and distributed to about 150 professionals in electrical subcontractors. 29 reports were collected. Based upon the analysis …

A Systems-Based Framework For The Assessment Of Performance Measurement System Implementations In R&D Organizations, Kenneth S. Baggett Jr.

Engineering Management & Systems Engineering Theses & Dissertations

Performance measurement is utilized by organizations in all industries, including research and development (R&D). Measures are developed, data are collected, and the measurement results are used to drive the organization. The implicit hope is, of course, that the measures drive the organization to improve. However, literature identifies high failure rates directly related to performance measurement system (PMS) implementations. Establishing the fundamental operational characteristics associated with successful PMSs would provide a significant contribution towards the establishment of PMS assessment criteria. This research addresses this gap through the use of a grounded theory method employed to identify these operational characteristics, assesses the …

Assessing The Impact Of Electronic Health Record Systems Implementation On Hospital Patient Perceptions Of Care, Katherine Sofia Palacio Salgar

Engineering Management & Systems Engineering Theses & Dissertations

The delivery of health care services has been impacted by advances in Knowledge Management Information Systems (KMIS) and Information Technology (IT). The literature reveals that Electronic Health Records Systems (EHRs) are a comprehensive KMIS. There is a wide recognition in the body of knowledge that demonstrates the potential of EHRs to transform all aspects of health care services and, in consequence, the performance of Health Care Delivery Organizations (HCDO). Authors of published research also agree that there is a need for more empirical contributions that demonstrate the impact of EHRs upon HCDO. It is argued that in most cases, studies …

An Investigation Of Business Transformation Disruptors At The Military Strategic Command Level, Thomas Bock

Engineering Management & Systems Engineering Theses & Dissertations

This dissertation contributes an empirical research on business transformation disruption in the military. Specifically, this exploratory research seeks a better understanding of disruption of business transformation and some of the factors that are likely to impact the transformation process at the military strategic command level. A lack of empirical studies existing in the literature, coupled with the continuous transformation challenges faced by military organizations, make it necessary to conduct this empirical study of business transformation disruption in the military.

This research was carried out utilizing a two-phase mixed-methods approach. The first phase included qualitative data gathering through a series of …

The Dark Side Of Leadership: Dealing With A Narcissistic Boss, Thomas W. Camm

Mining Engineering

Some of the defining characteristics of narcissists include a grandiose sense of self-importance, preoccupation with success and power, a sense of infallibility, and a supreme confidence in their ability and intelligence. Ironically, many of these characteristics are rewarded in business organizations, which may explain why there seems to be so many narcissists in management positions. Assuming we will be dealing with narcissists throughout our career, it makes sense for us to understand what makes them tick, and more importantly what we can do to work with them in a constructive manner.

Employment Opportunities And Skills Requirements For Construction And Property Surveying 2014 - 2018, Roisin Murphy, Stephen Walsh

Reports

In Autumn 2012, a number of Society members expressed their increasing struggle to find qualified graduate surveyors to fill vacancies in their practices. At the same time, members working in academic institutions reported a severe reduction in the number of students enrolling on surveying courses at third level.

A Distributed Consensus Algorithm For Decision Making In Service-Oriented Internet Of Things, Shancang Li, George Oikonomou, Theo Tryfonas, Thomas M. Chen, Li Da Xu

Information Technology & Decision Sciences Faculty Publications

In a service-oriented Internet of things (IoT) deployment, it is difficult to make consensus decisions for services at different IoT edge nodes where available information might be insufficient or overloaded. Existing statistical methods attempt to resolve the inconsistency, which requires adequate information to make decisions. Distributed consensus decision making (CDM) methods can provide an efficient and reliable means of synthesizing information by using a wider range of information than existing statistical methods. In this paper, we first discuss service composition for the IoT by minimizing the multi-parameter dependent matching value. Subsequently, a cluster-based distributed algorithm is proposed, whereby consensuses are …

The Effect On Stockholder’S Wealth On Critical Systems Failure And Remedy: The Boeing 787 Case, Jayendra Gokhale, Sunder Raghavan, Victor J. Tremblay

Accounting, Economics, Finance, and Information Sciences - Daytona Beach

In this paper we analyze the effect of Boeing Dreamliner 787’s battery problems on stockholder wealth. Using the event study methodology, we show that the recall in January of 2013 initially caused the company’s cumulative abnormal returns to fall by almost 4% in four trading days after the recall. This was followed by an announcement by two major airlines to ground all of the 787 Dreamliner jets. The FAA also ordered all US airlines to ground their 787s and announced an investigation to review all critical systems of 787s. However within four months of the investigation, FAA approved Boeing’s revisions …

Global E-Mentoring: Overcoming Virtual Distance For An Effective Mentoring Relationship, Nancy Philippart

Wayne State University Dissertations

Mentoring can enhance an employee's career development and advancement but traditional face-to-face mentoring has become less relevant because of globalization, increased employee mobility and technology-enabled work. A new mentoring model enabled by technology has emerged to meet the needs of today's complex, fast changing global workplace. Although e-mentoring has several advantages over traditional mentoring, the absence of regular face-to-face interactions requires different strategies to develop an effective mentoring relationship. Moreover, additional complexities arise when this virtual mentoring is global.

This research utilizes the construct of virtual distance, the "psychological separation" that has been found to impact performance outcomes of geographically …

Multi-Criteria Decision Making Based On Dsmt-Ahp, Jean Dezert, Jean Marc Tacnet, Mireille Batton-Hubert, Florentin Smarandache

Branch Mathematics and Statistics Faculty and Staff Publications

In this paper, we present an extension of the multicriteria decision making based on the Analytic Hierarchy Process (AHP) which incorporates uncertain knowledge matrices for generating basic belief assignments (bba’s). The combination of priority vectors corresponding to bba’s related to each (sub)- criterion is performed using the Proportional Conflict Redistribution rule no. 5 proposed in Dezert-Smarandache Theory (DSmT) of plausible and paradoxical reasoning. The method presented here, called DSmT-AHP, is illustrated on very simple examples.

Implementing Green Roofs On Movie Theaters And Shopping Centers: Business Cases In Profitable Sustainability, Ryan J. Miller

Pomona Senior Theses

This thesis presents the business case for installing green roofs on movie theaters and shopping centers. These businesses can then derive increased profits from the environmental benefits of reduced energy use and increased stormwater retention. After presenting the basic design and benefits of a green roof, the thesis develops stand-alone business plans for a movie theater and shopping center. The author finds that green roofs are a profitable sustainability solution for the commercial enterprise.

Using Fair Division Methods For Allocating Transportation Funds, Edith Montes

Open Access Theses & Dissertations

Current transportation funding allocation methods are very complex due to limited budgets and conflicting interests. In order to maintain an efficient infrastructure transportation system, agencies must balance the allocation of funds required either to increase the roadway capacity or to preserve the existing roads in service. Depending on the target objectives and specific constraints, the funding allocation process is approached using different methods. The funding allocation process is usually addressed using expert judgment which involves subjective criteria, weighted formulas with pre-established priorities, or a combination of both. However, formula-based funding allocation methods may lead to the public's disagreement if final …

Human Capital Management Within The Federal Government Utilizing Generational Stratification With A Focus On Generation Y, Ian Nathaniel Barford

Engineering Management & Systems Engineering Theses & Dissertations

With many individuals in the Baby Boomer generation eligible to retire, many open positions will need to be filled by other Baby Boomers, or those from Generation X or Generation Y. Private industry has taken note of this and has been exploring workplace differences between Generation Y, Generation X, and Baby Boomers. Unfortunately for the federal government, data shows Generation Y is also separating; specifically quitting for unknown reasons. Understanding this apparent dichotomy between Generation Y and Generation X and Baby Boomer federal government employees is a current knowledge gap within the federal government's strategic human capital management focus.

From …

Prioritizing Offshore Vendor Selection Criteria For The North American Geospatial Industry, Simon Wolfgang Musaeus

Walden Dissertations and Doctoral Studies

The U.S. market for geospatial services totaled US $2.2 billion in 2010, representing 50% of the global market. Data-processing firms subcontract labor-intensive portions of data services to offshore providers in South and East Asia and Eastern Europe. In general, half of all offshore contracts fail within the first 5 years because one or more parties consider the relationship unsuccessful. Despite the high failure rates, no study has examined the offshore vendor selection process in the geospatial industry. The purpose of this study was to determine the list of key offshore vendor selection criteria and the efficacy of the analytic hierarchy …

Analysis Of The Industrial Skill Set; Lewis County Case Study, Jonathan Shane Wallingford

Morehead State Theses and Dissertations

A Thesis Presented to the Faculty of the College of Science and Technology Morehead State University in Partial Fulfillment of the requirements for the Degree Master of Science by Jonathan Shane Wallingford on December 13, 2013.

A Problem Solving Approach To Enterprise Filevault 2 Management And Integration, Nicholas Cobb

Masters Theses & Specialist Projects

Consumer technology adoption into large enterprise environments is occurring at an unprecedented rate. Employees require the flexibility and efficiency of using operating systems, computers, and mobility products they are familiar with and that enable their productivity. Due to this industry phenomenon, one large shipping enterprise must work to create solutions to integrate Apple’s OS X operating system into its traditional Windows-based operating environment. This level of integration must take place carefully to enable usability and foster the continued data security of enterprise assets. This paper describes the steps and methodology taken, as well as the rationale used, to accomplish the …