Business Commons^™

Ryanair Holdings, Nicole Blake Tran, Jamie Perkinson, Caron Sinnenberg, Lionel Tarcia, Jeffrey S. Harrison

Robins Case Network

The crass Irish CEO of Ryanair presides over a modern miracle. Ryanair, with its ridiculously low prices and poor reputation for service, has become one of Europe’s largest and most successful airlines. Employees pay for their own training, flights are cancelled if they won’t be full enough to be profitable, and the concept of “no frills” is heartily embraced. However, some new competitors have come on the scene, and Ryanair may be forced to improve its service and reputation to keep up.

An Exploration Of Human Resource Personnel And Toxic Leadership, Sabrina Michele Maxwell

Walden Dissertations and Doctoral Studies

An Exploration of Human Resource Personnel and Toxic Leadership

by

Sabrina Michele Maxwell

MA, Pepperdine University, 2006

MA, BIOLA University, 2003

BS, BIOLA University, 2001

Dissertation Submitted in Partial Fulfillment

of the Requirements for the Degree of

Doctor of Philosophy

Management

Walden University

May 2015

'

Toxic leaders are destructive of morale, productivity, and organizational effectiveness. Literature has reported the perspectives of followers, and sometimes how organizations address those toxic behaviors, but research has not examined the perspectives of human resource (HR) managers who must detect the existence of toxic behaviors and handle with the consequences of them. To address …

Rethinking Cross-Border Talent Management: The Emerging Markets Perspective, Tejpavan Gandhok, Richard Raymond Smith

Research Collection Lee Kong Chian School Of Business

A closer look at the relatively little understood issue of how and why emerging market MNCs manage their senior talent for international growth leads us to question the conventional wisdom on talent management practices.

Managing The Psychological Contract For Improved Knowledge Sharing: The Role Of Human Resource Management, Monica Adya

Monica Adya

No abstract provided.

Officiating Attrition: The Experiences Of Former Referees Via A Sport Development Lens, Stacy Warner, Jacob K. Tingle, Pamm Kellett

Jacob K Tingle

Referees are key sport personnel who have important responsibilities both on- and off- the field. Organized competition would not survive without referees, yet little is known about what cause referees to discontinue in the role. This research examines the experiences of former referees so that managers may better understand strategies that might encourage more referees to be retained. Fifteen previous basketball referees were interviewed about their refereeing experience. Ten themes emerged that were related to the sport development stages of referee recruitment, referee retention, and referee advancement. The results indicate that issues experienced during the retention phase (Problematic Social Interaction, …

Personality And Employee Selection: Credibility Regained, Cynthia D. Fisher, Gregory J. Boyle

Cynthia D. Fisher

Conceptual and methodological advances on both the predictor and criterion side and several influential meta-analytic reviews have contributed to a resurgence of credibility for personality as a predictor in employee selection. This paper reviews the prior problems with personality as a predictor, summarises research findings on the effectiveness of personality in selection, and lays out the circumstances under which personality measures are most likely to be useful. The most consistent findings are that personality measures such as integrity and conscientiousness predict contextual and motivational aspects of performance reasonably well. Suggestions for future research on personality in selection are made, and …

The Bubble Factory: Addressing Difficult Issues In Hrm, Drew L. Harris

Organization Management Journal

The Bubble Factory is a fish-bowl, participatory exercise wherein three to eight students participate in a “factory” that produces high-quality soap bubbles using wands and soap and glycerin solution (such as Mr. Bubbles brand) typically found in toy stores or department stores. The instructor doctors the materials prior to the exercise so that unequal results are produced across “production lines.” This sets up discussion of the relative importance of individual versus situational influences, Deming-style quality problem solving, and industrial design of experiment, and discussion of the limitations of traditional HRM practices and how one might apply quality concepts to HRM. …

Employee Engagement With A Corporate Physical Activity Program: The Global Corporate Challenge, Pascal Scherrer, Lynnaire Sheridan, Ruth Sibson, Maria M. Ryan, Nadine Henley

Maria M Ryan

Employers engage with corporate physical activity programs to foster employee well being with a view to reducing the costs of absence and recruitment. This study reports on employee engagement with a commercial program, the Global Corporate Challenge, in terms of motivation, barriers, team dynamics, social aspects and self-reported physical activity levels. It uses guided introspection to explore how participation affected employee's motivation to sustain regular physical activity within the workplace setting. The program raised awareness of employees' individual physical activity levels and fostered social interaction in the workplace. Findings highlight the importance of employers providing a supportive context, fostering staff …

A Manager’S Actions? An Exercise For Exploring Sexual Harassment, David E. Desplaces, John R. Ogilvie

Organization Management Journal

This exercise is designed to enhance students’ understanding of sexual harassment issues in the workplace, as well as to extend these issues to customer interactions in retail settings. Through research and class discussion, participants explore their perceptions and assumptions about a manager’s potentially harassing behaviors. Furthermore, discussions of the manager’s actions provide additional opportunities to explore issues dealing with legal foundations of sexual harassment as well as gender differences in response to harassment. Multiple variations are presented making this scenario/exercise suitable to various courses and all types of participants in order to facilitate a healthy discussion about the issues associated …

Officiating Attrition: The Experiences Of Former Referees Via A Sport Development Lens, Stacy Warner, Jacob K. Tingle, Pamm Kellett

School of Business Faculty Research

Referees are key sport personnel who have important responsibilities both on- and off- the field. Organized competition would not survive without referees, yet little is known about what cause referees to discontinue in the role. This research examines the experiences of former referees so that managers may better understand strategies that might encourage more referees to be retained. Fifteen previous basketball referees were interviewed about their refereeing experience. Ten themes emerged that were related to the sport development stages of referee recruitment, referee retention, and referee advancement. The results indicate that issues experienced during the retention phase (Problematic Social Interaction, …

Working With The Plateaued Employee, Janet Butler Munch

Publications and Research

As supervisors, middle managers may observe employees who have lost interest in their work, have become demotivated, or seem to be in a rut. This phenomenon can happen to even the most productive employees. Managers can help mitigate negative aspects by supporting their librarians, and helping them to make self-enhancing decisions for their continual professional growth and development.

Utilizing Relationship Marketing And Partnership Development As Critical Elements For Developing And Transforming Leadership Programs And Courses: Best Practice, Howard F. Rudd Jr., Thomas Kent, Carrie A. Blair

Association of Marketing Theory and Practice Proceedings 2013

This paper utilizes some of the same literature of relationship marketing and partnership building as previous AMTP papers but applies these variables within the context of developing and transforming leadership programs and courses offered to undergraduate students. More specifically, the focus of this paper is on required and elective courses that are components of a leadership program including leadership and management development and human resource management. In addition, a most innovative noncurricular or extra-mural model program for leadership development that has already been replicated within another discipline on campus will also be examined as to its value added. Their use …

Union Presence, Employee Relations And High Performance Work Practices, Carol Gill, Denny Myer

Carol Gill

Purpose – To investigate the relationship between unions, employee relations and the adoption of High Performance Work Practices (HPWP). Design/methodology/approach – This study uses survey data collected from the senior members of the HRM function in 1789 large Australian organisations. Findings – We found that unions, when coupled with good employee relations, facilitate the adoption of HPWP and consequently have a positive impact on organisational competitiveness, contradicting the simplistic notion that unions are ‘bad for business’ Research limitations/implications – This study used cross sectional survey data from HRM managers, who whilst being the best single source of information, may have …

Recruitment And Selection, Christopher J. Collins, Rebecca R. Kehoe

Christopher J Collins

[Excerpt] In this chapter, we look to address the second issue by developing a theoretical model of the link between different staffing systems and firm-level performance. We first look to existing theory on organizational design and structure to better understand the role of recruitment and selection. Specifically, we argue that organizations are structured into unique subunits of employees based on the equivocality of available information in their jobs and the resulting need for organizational rationality or openness. Drawing on existing empirical work on strategic human resource management, we argue that unique systems of recruitment and selection practices are necessary to …

Employee Outcomes: Human Resource Management Practices And Firm Performance In Small Businesses, Christopher J. Collins, Jeff Ericksen, Mathew Allen

Christopher J Collins

[Abstract] Improving company performance is something of interest to all small business leaders. Small business leaders have many tools at their disposal — from finance to marketing to customer service — that could potentially improve the performance of their company. Among these tools is the way that small business leaders manage their people. As has been mentioned in previous reports, research has shown that people management does indeed impact company performance, even at the financial level. Studies show increases in value per employee of up to $40,000 and survival rates for IPO firms as much as 20% higher for companies …

Human Resource Management Practices, Workforce Alignment, And Firm Performance, Christopher Collins, Jeff Ericksen, Mathew Allen

Christopher J Collins

Small business leaders are charged with delivering high levels of company performance. There is no shortage of potentially fruitful investments available for consideration; these include developing new products or services, improving product or service quality, and enhancing marketing and sales. Another possible investment - improving the way a company manages its people - tends to receive less attention. This is somewhat surprising, however, when one considers that the human resource management practices a company uses can dramatically impact the bottom-line. One study of large publicly traded firms, for example, found that companies using "high performance" human resource practices have market …

An Investigation Into The Factors That Lead To Career Success In Accounting: Are Great Accountants Born Or Made?, Kelly Cocco

Honors Projects in Accounting

Are great accountants born or made? This paper examines various factors and personality traits which lead to career success in accounting, as perceived by accountants with various levels of earnings and job satisfaction. The current literature indicates that a gap exists between employer expectations of potential employees and the skills and traits that accounting graduates prioritize as most important when they are about to enter the workforce (Muda 2009). This study extends the literature by attempting to identify the traits and characteristics of successful accountants by surveying accounting professionals, who are defined as those who have careers in accounting functions …

Seeking Resources: Predicting Retirees' Return To Their Workplace, Francine K. Schlosser, Deborah Zinni, Marjorie Armstrong-Stassen

Odette School of Business Publications

Purpose ‐ This study aims to employ a resource-oriented theoretical perspective to examine retirees' desire to return to their former organization. Design/methodology/approach ‐ Using a cross-sectional field study design, data were collected from 243 retirees under 65 years of age who had been retired from a career job less than ten years. Findings ‐ Regression results indicate that retirees who had experienced financial and pervasive role loss as well as retirees who perceived a higher fit with their former organization and the availability of desired job role options expressed significantly greater interest in returning. Retirees who experienced gains in leaving …

The Relationship Between Training Design And Trainee Differences On Training Outcomes : An Experimental Investigation Of The Treatment Of Socialization And Training Content In The E-Learning Environment, Regina Elizabeth Yanson

Legacy Theses & Dissertations (2009 - 2024)

For e-learning initiatives to succeed, they must be designed to support a variety of trainees, methods, and content. Two important considerations in the design of any learning environment are the complexity of the tasks being learned and the socialization and connections of the trainees. Therefore, the goal of this research was to investigate how different levels of complexity and trainee socialization affect training outcomes in an e-learning environment. Given the importance of additional trainee and environment factors, a model of e-learning effectiveness was proposed in which the mediating roles of engagement, social presence, and motivation to learn are considered. To …

Ethnic Identity And Job Attribute Preferences: The Role Of Collectivism And Psychological Capital, Gwendolyn Combs, Ivana Milosevic, Wonho Jeung, Jakari Griffith

Department of Management: Faculty Publications

The globalization of the workforce has resulted in the need to recruit talent from an increasingly diverse labor market. Understanding how ethnicity may drive individual preferences regarding two important types of job attributes is of value in knowing how to attract potential employees from different ethnic backgrounds. Using a sample of 380 college students from the Midwest and Southeastern region, the authors examined the relationship between ethnic identity, job attributes, collectivism/individualism, and psychological capital. Using structural equation modeling, they found that ethnical identity is more strongly related to the competence and growth aspect of job attribute preferences than status and …

Key Hrm Strategies For M&A Integration In The Global Banking Industry: A Comparative Study Of The Usa, Europe And South America, Yongsun Paik, Jennifer S. Belcher

Management Faculty Works

Based on in-depth interviews with over ten major banks and financial corporations in the USA, Europe, and South America, this paper identifies the main reasons for the more effective post-merger integration strategy of European and South American banks than that of their US counterparts. Overall, we found that human resource managers are essential to the M&A integration process in Europe and South America owing to the influence of labour laws in those regions. In particular, substantial differences were noted in the retention strategy and negotiation process regarding compensation between the USA and both European and South American banks.

An Exploratory Investigation Into Voluntary Employee Turnover And Retention Practices In The Small Business Sector [Thesis], Olivia Gialuisi

Theses : Honours

This study addresses the question, what factors influence voluntary employee turnover in small businesses and how do owner-managers retain key employees? More specifically the study explores four research objectives: 1) the negative effects of voluntary turnover of key employees on small businesses; 2) common reasons why employees voluntarily leave small businesses; 3) characteristics of the small business that might enhance retention of employees; and 4) strategies that are employed to retain key employees. The current study employed an exploratory qualitative research design. Data was collected via semi-structured interviews with nine owner-managers and seven key employees from eleven Australian small businesses. …

Are You My Mentor? Informal Mentoring Mutual Identification, Elizabeth T. Welsh, Devasheesh P. Bhave, Kyoung Yong Kim

Research Collection Lee Kong Chian School Of Business

The purpose of this study is to understand the extent to which potential mentors and protégés agree that an informal mentoring relationship exists. Because these relationships are generally tacitly understood, either the mentor or protégé could perceive that there is a mentoring relationship when the other person does not agree. Whether gender affects this is also to be examined. Individuals were asked to identify their mentoring partners. Each report of a partner was then compared to the partner's list to determine whether there was a match (i.e. both reported the relationship as an informal mentoring relationship) or a mismatch (i.e. …

The Role Of Training And Empowerment In Environmental Performance: A Study Of The Mexican Maquiladora Industry, Bonnie F. Daily, John W. Bishop, Jacob Massoud

Jacob Massoud

Celebrating 50 Years, 50 Years Of Knowledge Sharing And Learning From A Field Moving Forward, James Hayton, Panagiotis Piperopoulos, Theresa Welbourne

Theresa M. Welbourne, PhD

No abstract provided.

[Review Of The Book The Mismanagement Of Talent: Employability And Jobs In The Knowledge Economy], Bradford S. Bell

Bradford S Bell

[Excerpt] In The Mismanagement of Talent, Brown and Hesketh argue that rooted within the dominant discourse of the "war for talent" are several core assumptions that have shaped our perspective on employability in the KBE. The most central of these is that there is a limited pool of talent capable of rising to senior managerial positions, which creates fierce competition to recruit the best and brightest. The perception of talent as a limited commodity is seen as driving organizations to diversify their talent pools and adopt more rigorous recruitment and selection tools in an effort to get the right people, …

Perceptions Of Environmental Management Systems: An Examination Of The Mexican Manufacturing Sector, Jacob Massoud, Bonnie F. Daily, James W. Bishop

Jacob Massoud

Fast Hr - Enhancing Service Excellence, Theresa M. Welbourne

Theresa M. Welbourne, PhD

This article introduces a model of HRM based on learning from agile and extreme programming. In addition to describing how HRM can benefit from the discipline of Fast HRM, several case studies and learning from research studies are introduced.

Transitional Leadership In The Defence And Aerospace Industry: A Critical Analysis For Recruiting And Developing Talent, Maurice Dawson, Emad Rahim

Maurice Dawson

This article proposes a framework to create effective transitional leadership in the defence and aerospace industry. The proposed framework identifies and maps traits and skills of military personnel in a manner that can be tested and validated in accordance with principles of human resource management. Applying this framework would assist hiring managers in their selection of program or project managers from the military in transition to a defence contractor support organisation. Employing a research approach embracing a mix of both qualitative and quantitative strategies, the study examined more than 50 respondents to a 34-question survey, focusing on 14 respondents who …

Engaged In What? So What? A Role-Based Perspective For The Future Of Employee Engagement, Theresa M. Welbourne

Theresa M. Welbourne, PhD

No abstract provided.