Business Commons^™

Toxicity In Organizations: A Sample Study On The Perceived Toxicity In Turkish Academicians, Mustafa H. Atasoy, Muhsin Halis

University of South Florida (USF) M3 Publishing

The management styles of the organizations and therefore the managers are undoubtedly an important issue for employees. The behavior of both a high-level manager and top managers affects the sense, mood, and behavior of subordinates. For a long time, leadership research has concentrated too much on perfect, romantic, and “good” forms of leadership, but neglected the aggressive part: the toxic leadership. When the bad management is mentioned, the first thing that comes to mind is a bad manager. Poor management, bad leadership, or dark side of leadership is also referred to as the "toxic leadership" in the literature. In this …

Which Resources Are Matter To Healthcare Performance? A Case Study On Bahrain, Mahmood A. Ali, Mohamed S. A. Elseoud

University of South Florida (USF) M3 Publishing

The study aims at measuring the Bahrain public hospitals' healthcare services quality. For this purpose, the study adopts quantitative and survey techniques through designing survey questionnaire based on the five quality dimensions of SERVQUAL model which are: Tangibles, Reliability, Responsiveness, Assurance and Empathy. A questionnaire distributed electronically among citizens and residents, by using the social media network. A total of 169 responses were collected. The responses were estimated and analyzed via correlations and multiple regression techniques. The main findings show that, there is a significant influence of health care service quality on overall patient, in addition to, there are no …

Efficiency Of Internal Control Systems And The Effect Of Organizational Structure And Culture On Internal Control Systems In Accommodation Industry, Kadriye A. Akmese, Ali Ilgaz

University of South Florida (USF) M3 Publishing

Accommodation businesses are based on a structure of producing services and customer satisfaction. Due to this relationship, non-financial information stands in the forefront among various evaluations for these businesses. Additionally other Dynamics need to be under control in order to attain the middle and long-term business profitability and sustainability. At this point internal control is considered as a vital system, which provides the chance of evaluating crucial characteristics of the business that seem to be functioning at the background such as financial position, structure and operating. In this study, the effectiveness of internal control systems in accommodation businesses is evaluated …

Social Media Marketing In Rural Hospitality And Tourism Destination Research, Samuel Adeyinka-Ojo, Shamsul K. Abdullah

University of South Florida (USF) M3 Publishing

An increasing number of studies have been dedicated to the application of social media in the marketing of hospitality services and tourism destinations. However, there exists a lack of extant literature dedicated to exploring how social media can be used in the marketing of hospitality and tourism in rural destinations. In order to achieve the objectives of this paper, the methodology adopted, and samples used for the analysis of literature review composed of relevant papers published in hospitality and tourism journals on social media framework, social media marketing (SMM), rural hospitality and tourism (RHT) destinations. These existing literature works were …

The Impact Of Effective Implementation Of Customer Relationship Management To The Success Of Hotels In Afikpo North Local Government Of Ebonyi State, Nigeria, Ogboagha Callister, Managwu Lilian

University of South Florida (USF) M3 Publishing

This study assessed the impact of effective implementation of customer relationship management to the success of hotels in Afikpo North. The researchers formulated three objectives and one hypothesis for the purpose of the study. A total of eighty (80) respondents were sampled for the study. Questionnaire and personal interview were the instruments used for data collection. Relevant data collected were analyzed using simple percentages and Analysis of Variance (ANOVA) was used to test the hypothesis. The findings of the study showed that product customisation, long term relationship, customer loyalty and return on investment were the importance of Customer Relationship Management …

Conceptualization Of Ecotourism Service Experiences Framework From The Dimensions Of Motivation And Quality Of Experiences: Four Realms Of Experience Approach, Jennifer K. L. Chan

University of South Florida (USF) M3 Publishing

The paper explored ecotourism service experience dimensions from the ecotourists’ motivations and quality of experiences. Based on these empirical dimensions, an ecotourism service experience framework is conceptualized and guided by the four realms of experiences. A total of 51 international ecotourists were interviewed at the ecolodges. Motivation responses and quality of experiences were analyzed using thematic analysis. Findings of motivation dimensions were cross-checked with the dimensions of quality of experiences. Consistent findings revealed that tangible – wildlife and nature/environment, learning, being away from workplace/home (escapism), aesthetic (amusing scenery) and entertainment experiences driven from river boat cruise, cultural performance and viewing …

Determination Of Food Neophobia Levels Of International Mersin Citrus Festival Participants, Sevda Sahilli Birdir, Nurhayat Iflazoglu, Kemal Birdir

University of South Florida (USF) M3 Publishing

Mersin Citrus Festival is considered the biggest festival of the province and is an international event held in Mersin every year. The festival aims to introduce citrus fruits, the most important agricultural product grown in Mersin. This study was carried out in order to determine the neophobia levels of attendees’ and to measure their attitudes towards new foods at the 7th International Mersin Citrus Festival. Answers to four research questions were sought in the study. The data were obtained through a survey on 1-3 November 2019, using the convenience sampling method. The obtained 152 usable questionnaires were subjected to statistical …

The Evaluation Of S-D Orientation On Service Innovation And Performance Of Airline, Inci Polat, Ozlem Atalik

University of South Florida (USF) M3 Publishing

The aim of the study is to reveal the relationship between S-D orientation and service innovation and performance variables. The empirical data were collected from airline passengers in Turkey through an online survey. PLS-SEM method was used to test the relationship between variables of the study. The results of the study exposure that there is a significant relationship between S-D orientation and service innovation. There is also a correlation between service innovation and firm performance. However, this does not apply to the relationship between S-D orientation and firm performance. The major results indicated that S-D orientation has a critical role …

The Impact Of Consumers Price Level Perception On Emotions Towards Supermarkets, Abdulcelil Cakici, Sena Tekeli

University of South Florida (USF) M3 Publishing

Although cognition and emotion have been regarded as opposing concepts, recent studies have shown that they are closely connected to each other. Consumers’ purchasing decisions depend on the emotions evoked by their price perceptions rather than the actual price of the products or services. Thus, the purpose of this study is to find out the effects of price perception level on emotions towards supermarkets. Based on the literature review, Cognitive Appraisal Theory was adapted including price level perceptions- perceived expensiveness and perceived cheapness- and emotions- negative and positive- towards supermarkets. Data were collected through a questionnaire in Mersin’s (Turkey) central …

From Home To The Store: Combined Effect Of Music And Traffic On Consumers Shopping Behaviour, Luigi Piper, Lucrezia M. De Cosmo, Maria I. Prete, Gianluigi Guido

University of South Florida (USF) M3 Publishing

This study provides a theoretical framework to assess the combined effect that traffic stream and music could have on consumers’ shopping behavior throughout their journey to the stores. Through the Virtual Reality (VR) simulation of a car journey, two traffic conditions (light/heavy) and two types of music (relaxing/energizing) were tested, evaluating the effects on the time spent during shopping and on consumption choices (in terms of expense, number of items purchased). Moreover, participants’ physiological reactions have been analyzed by measuring their heartbeat variation (ΔHR). The results indicate that regardless of the type of music listened, heavy traffic leads consumers to …

The Mediating Effect Of Psychological Empowerment On Inclusive Leadership And Innovative Work Behaviour: A Research In Hotels, Emete Toros, Ahmet Maslakci, Lutfi Surucu

University of South Florida (USF) M3 Publishing

Managers and academics frequently emphasize the importance of innovation and the innovative business behaviours of employees in organizations for achieving long-term success and a sustainable competitive advantage. In this research, a conceptual model including inclusive leadership, innovative work behaviour and psychological empowerment is proposed to further the understanding of the premises of innovative work behaviour and to expand the literature. The questionnaire that was prepared for the purposes of the research was administered to 5-star hotel staff in the northern part of Cyprus (N = 457). The results were analysed using SPSS and AMOS software. The findings show that inclusive …

Personnel Relationships In The Workplace, Ali S. Cetinkaya, Shafiq Habibi, Umut Yavuz

University of South Florida (USF) M3 Publishing

Contemporary organizations become more dynamic and complicated. Resources like building, machinery, culture, and people form the organization foundations. Human capital, as a core factor, directly or indirectly affects organizational outcomes. Some scholars have recently touched on relationships and some aspects of workplace relationships in the organization. But, detailed studies are required to focus on workplace relationships typology, domains of workplace relationships, the process of nurturing and maintaining relationships, and the effects of workplace relationships on organizational outcomes. In order to address the mentioned gap, a literature review method was employed to trace the typology of workplace relationships, in the organization. …

Saving Grace: Digitization To Stay Or Address Crisis?, Smitha Vasudevan

University of South Florida (USF) M3 Publishing

As the successive waves of lockdown brought the shutters down on all business, small and medium businesses have had to address acute loss of business. The disruptive changes occasioned by Covid 19 pandemic has resulted in the use of digital technologies to mitigate the challenges (Richter, 2020). This paper examines how small retail businesses have integrated digital tools to manage the crisis, and whether this will add long term value for their business. Digitization offers SMEs opportunities to improve efficiency of operations and effectiveness of their customer relationships. Covid-19 has been a shock to the sector, and had a rapid …

Nigeria’S Economic Management: Reflections Through Monthly Interest Rate Movement From 1996 To 2020 And Beyond, Job Nmadu, Halima Sallawu, Yebosoko Nmadu

University of South Florida (USF) M3 Publishing

Economic management is the rules, policies, procedures and skills deployed to manage the resources, finances, income, and expenditure of a community, business enterprise or a whole country. The major instruments of economic management are the fiscal and economic development policies normally outlined in the countries budget by the President. The failure to achieve the stated objectives in the fiscal and monetary policies are the major challenges faced by less developed and developing countries of the world. This is because of frequent fluctuations in macro-prices particularly interest, wage and exchange rates. The resultant effects of the movement of these prices are …

Economic Cooperation Between Central Caucasus, China, And Eu, Under Covid-19 Challenges, Vakhtang Charaia, Mariam Lashkhi

University of South Florida (USF) M3 Publishing

Study analyses the China’s Belt and Road Initiative perspectives for EU and Central Caucasus countries of Georgia, Armenia and Azerbaijan, with the special focus on covid-19 global pandemic reality. Trade, investments and transit is considered as main factors of the given paper. At the same time, global competition for leadership, open and hidden trade and investment wars are taken into account. Study also suggest different alternative ways of including Central Caucasian states into the project as a corridor for China – EU connection. Coronomic challenges are considered as a new wave of challenge and at the same time as a …

The Impact Of Rtgs On Internal Control - A Comparative Study Between Some Iraqi Banks, Salowan H. Al Taee, Noor A. Rahdi

University of South Florida (USF) M3 Publishing

The research aims to examine the impact of the Real time Gross settlement (RTGS) As an example of Electronic Payment Systems (EPS) in some Iraqi banks registered in the Iraq market for the securities and banks selected in the research sample (Iraqi Central bank, commercial Gulf Bank, United Bank for Investment of Iraq, Agricultural cooperative Bank) and researchers designed the resolution designed to achieve the objectives of research and test its hypothesis to gain access to the extent to which banks apply Sample search for internal controls of general procedures, application, security procedures and protection of proposed applications based on …

The Impact Of Working Capital On Cash Management Under Ias 7 Framework: An Examination Of Tourism Listed Companies In Indonesia And Turkey, Tri Damayanti, Tuba D. Baskan

University of South Florida (USF) M3 Publishing

The objective of this study is to find the impact of capital on cash management in tourism industries. We employ three models for measuring cash management. Working capital structure is measured by working capital turnover ratio. In order to get more understand of our analysis, we hired control variables such firm performance, firm size and country specific. We applied panel analysis of 93 financial reports of Indonesian and 27 Turkish tourism listed companies. We apply three models of cash management which could not be find in another prior research. The output shows that each model found that our hypotheses is …

A Nexus Between Mergers & Acquisitions And Financial Performance Of Firms: A Study Of Industrial Sector Of Pakistan, Fiza Quareshi, Mukhtiar Ali, Salar Hussain

University of South Florida (USF) M3 Publishing

Mergers and Acquisitions (M&As) have gained considerable interest in the last few decades and the purpose behind these events is to increase revenues, gain market share, achieve competitive edge and aimed to diversify the risk. This study aims to investigate the role of mergers and acquisitions on the financial performance of firms in the industrial sector of Pakistan. Financial Performance is measured on the basis of the stock market performance of the firms, which has been measured using the event study methodology as this is one of the recognized techniques in the conditions of M&As. Stock market performance is measured …

A Customer Segmentation Model Proposal For Retailers: Rfm-V, Pinar Ozkan, Ipek Deveci Kocakoc

University of South Florida (USF) M3 Publishing

Today's businesses have large quantity of demographic, economic and behavioral data on their customers with the rapid development of computer and internet technologies. Customer segmentation analyzes are carried out on the basis of various parameters in order to identify and group consumers with different needs and wishes and to develop marketing applications and solutions specific to each group. RFM analysis is a commonly used and well-known customer value evaluation tool for analyzing and classifying vast volumes of customer data quickly and effectively. It is used to numerically identify the correct customers by examining how recently, how often and to which …

Survey On Purchasing Methods Of Food Products In Tarragona And Catania, Matarazzo Agata, Vazzano T. Alberto, Squillaci Carmelo

University of South Florida (USF) M3 Publishing

Marketing can be the strategical difference between two companies. It identifies the way to sell a product, emphasizing the characteristics of the product. The paper aims to examine the relationship between green marketing strategy by food companies and consumers shopping behaviour. In order to better analyse the two factors of green marketing tools, their use and advantages are described, highlighting benefits of their application by food companies. The European Organic standard certification process is fully described by a comparison between quality and ecological labels. The European law set different requirements that companies must follow for the implementation of that standard. …

Inclusion Of Disabled Consumers In Online Retail Landscape: Web Accessibility Conformance Of Turkish Organized Food Retailers’ Web Sites, Asiye A. Celik

University of South Florida (USF) M3 Publishing

In 2020 with the outbreak of Covid-19, the world has been forced a very rapid digital transformation. Within this period, the retail sector achieved in keeping pace with inevitable changes and began to strengthen their operations in online channels. The dramatic change in consumers’ online shopping behavior caused a sharp rise in retail e-commerce sales and it’s anticipated to continue in the following years. Under these circumstances, providing digital accessibility has a significant effect on disabled-especially visually impaired consumers’ lives in order to enable them both to feel consumer normalcy and self-reliance and decrease the risk of being infected during …

Evaluation Of Turkish Nights As A Tourism Product: The Case Of Cappadocia, Meral Buyukkuru, Eda Ozgul Katlav, Firdevs Yonet Eren

University of South Florida (USF) M3 Publishing

The aim of this study is to evaluate the services offered by the businesses organizing Turkish Night in Cappadocia by tourist guides. The sample of the study consists of 20 professional tourist guides, as they promote the touristic products of the Turkish Night to tourists and experience these products with them. Qualitative research methods were used in this study because it provides in-depth information. Content analysis was performed on the studies obtained as a result of the literature review in order to collect data in the research and the data were collected with a semi-structured interview form. The data were …

Fixed Income Fund Report, August 2021, Bryant University, Archway Investment Fund

Archway Investment Fund

No abstract provided.

The Evident Need For Banking Reform In The Legal Marijuana Industry, Jonathan T. James, Steven C. Tippins

Journal of Sustainable Social Impact

Marijuana reform legislation has created a lucrative industry for legal marijuana on the local and state level in some jurisdictions. Federal laws have forced legal marijuana dispensaries to be cash-only businesses with limited banking options. The lack of normal banking services has also affected firms’ ability to manage profits earned from operations. Our hermeneutic phenomenological study was grounded by the conceptual framework of the motivations of humans and humans’ need to feel safe. The participants in this study were owners and operators in the legal marijuana industry in Colorado. Data were collected through interviews, although the Coronavirus (COVID-19) pandemic of …

2021-August-01-Etsu Health Hosting September Covid-19 Vaccine Clinics.Pdf, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY – ETSU Health will continue to offer free COVID-19 vaccines throughout September on the campus of East Tennessee State University.

In addition to the one-dose Janssen Johnson & Johnson vaccine, ETSU Health will offer first, second or third (for moderately to severely immunocompromised people) doses of the Pfizer-BioNTech COVID-19 vaccine, which this week became the first COVID-19 vaccine to receive approval from the U.S. Food and Drug Administration. 

The one-dose Johnson & Johnson vaccine is available to all persons age 18 and older. The Pfizer vaccine is administered as a two-dose series, three weeks apart, and is available …

2021-August-01-Meet Kate Hollenbeck.Pdf, University Marketing And Communication, East Tennessee State University

ETSU News

“From the time I could walk, I was dancing,” Kate Hollenbeck laughs.

And she hasn’t stopped.

While a student at Unicoi County High School, she combined dancing with acting and appeared in numerous school shows.

She has also been active with the Jonesborough Repertory Theatre, where she was seen in recent productions of “Guys & Dolls,” “Rodgers and Hammerstein’s Cinderella,” “The 1940s USO Christmas Show,” and “Steel Magnolias.”

This week, Kate begins her second year at ETSU and is majoring in theater and dance.

“Having the Martin Center for the Arts is such a big deal, and I can’t wait …

2021-August-01-Going Places.Pdf, University Marketing And Communication, East Tennessee State University

ETSU News

Nam Le is a graduation analyst in the Office of the Registrar.

Janice Levasseur is assistant director of the Center for Academic Achievement. Before coming to ETSU, she was a supplemental instruction coordinator at Mt. San Jacinto College. She holds an M.S. degree in statistics from the University of California-Riverside.

Christina L. Maness is a patient care specialist with ETSU Health Family Physicians Kingsport. She is a registered medical assistant and is pursuing a nursing degree at Virginia Highlands Community College.

Daniel K. Martin is an academic advisor in CASE after serving the university as an information research technician. He …

2021-August-Middle School Cross Country Tryouts, University School, East Tennessee State University, University Marketing And Communication, East Tennessee State University

ETSU News

No abstract provided.

Distressed And Distracted By Covid-19 During High-Stakes Virtual Interviews: The Role Of Job Interview Anxiety On Performance And Reactions, Julie M. Mccarthy, Donald M. Truxillo, Talya N. Bauer, Berrin Erdogan, Yiduo Shao, Mo Wang, Joshua Liff, Cari Gardner

Business Faculty Publications and Presentations

Employers have increasingly turned to virtual interviews to facilitate online, socially distanced selection processes in the face of the COVID-19 pandemic. However, there is little understanding about the experience of job candidates in these virtual interview contexts. We draw from Event System Theory (Morgeson et al., 2015) to advance and test a conceptual model that focuses on a high-stress, high-stakes setting and integrates literatures on workplace stress with literatures on applicant reactions. We predict that when applicants ruminate about COVID-19 during an interview and have higher levels of COVID-19 exhaustion, they will have higher levels of anxiety during virtual interviews, …

Unboxing The Algorithm: A Process Model Of An Algorithmic Solution, Marta Stelmaszak Rosa

Business Faculty Publications and Presentations

With the explosion of data, analytics and artificial intelligence, information systems research focuses on the use, management and consequences of algorithms. This far, only a handful of papers offer insights into how algorithmic solutions work. To address this gap, we studied the code making up 45 public data science Jupyter notebooks containing algorithmic solutions developed to predict customer churn in a credit card dataset on a data science platform Kaggle. com. We synthesized a process model of an algorithmic solution: preparing the environment, reading in data, cleaning data, exploratory data analysis, pre-processing the dataset, building and training the model, and …