Business Commons^™

Strategies For Identifying And Managing Public-Private Partnerships’ Critical Success Factors, Wayne Mingo

Walden Dissertations and Doctoral Studies

In the United States, some public-private partnerships (PPPs) have cost taxpayers millions of dollars due to poor project performance or management. Grounded in the critical success factors (CSFs) framework, the purpose of this qualitative multiple case study was to explore strategies for PPP leaders to use to identify and manage critical success factors (CSFs) to offset barriers to profitability. Understanding and using effective strategies for both profitability and project success are vital to PPP value as a procurement method and private investment opportunity. The participants comprised 5 former leaders of PPPs in the southeast region of the United States with …

Highly-Skilled Black African Immigrant Women’S Narratives On Healthcare Workplace Experiences And Socioeconomic Integration, Nse Evelyn Obot

Walden Dissertations and Doctoral Studies

Many highly skilled Black African immigrants are concentrated in low-wage positions among occupations in the healthcare industry. This education–occupation mismatch has contributed to substantial labor market hurdles affecting socioeconomic integration in the host country. The purpose of this qualitative narrative inquiry study was to gain a deeper understanding of highly skilled Black African immigrant women’s daily experiences within the U.S. healthcare workplace and the implication of these experiences on their socioeconomic integration. A qualitative narrative inquiry was conducted involving 7 highly skilled Black African immigrant women in the U.S. healthcare workplace. The study was framed by 2 fundamental concepts: talent …

Strategies For Reducing Voluntary Employee Turnover In Call Centers, Holly R. Schick

Walden Dissertations and Doctoral Studies

Call center business leaders who experience voluntary employee turnover are affected by

low productivity and high attrition. Call center business leaders are concerned about

voluntary employee turnover, as 35 of every 100 call center employees leave the

company within the first 6 months of their start date. The purpose of this qualitative

multiple case study was to explore strategies call center business leaders use to reduce

voluntary employee turnover among several call center managers located in Southeastern

New Mexico. The conceptual framework supporting this study was Burns’

transformational leadership theory. The participants included 3 call center business

leaders who successfully …

Black Women Nonprofit Executives’ Use Of Sustainable Funding Strategies In Marginalized Communities, Asakuia Ayoka Wiles-Abel

Walden Dissertations and Doctoral Studies

Lack of funding resources, inadequate staffing, poor capacity building, and difficulties in attracting individual donors are problems for small Black-led nonprofit organizations. Black women lead a majority of nonprofits in low socioeconomic and under resourced neighborhoods and have deep connections with and cultural awareness of community needs. However, little is known about how Black women leaders of nonprofits employ effective strategies to overcome funding and staff capacity challenges. The purpose of this study, which had resource dependency theory as its foundation, was to examine Black women nonprofit executives’ perceptions of obstacles in securing organizational funding and strategies for overcoming them. …

Collaboration In Corporate Social Responsibility Programs In Nigeria’S Oil Industry, Amuzie Ernest Akpaka

Walden Dissertations and Doctoral Studies

The inability of some corporate social responsibility (CSR) managers to satisfy stakeholders’ expectations to deliver on corporate social responsibility outcomes has led to protests, unrest, threats, and shutdowns of operations of companies in Nigeria’s oil and gas industry. CSR program managers who do not establish strategies to improve stakeholder engagement may experience business failure. Grounded in stakeholder theory, the purpose of this qualitative multiple case study was to explore strategies CSR managers use to improve CSR outcomes. Participants for the study were 8 CSR managers who formulate policy, initiate and implement CSR programs in companies operating in Nigeria’s oil and …

Funding Sources And Marketing Strategies To Sustain Small-To-Midsized Nonprofit Businesses, Lynette Bryant

Walden Dissertations and Doctoral Studies

Ineffective funding sources and marketing strategies can negatively impact business sustainability. Half of all leaders of small-to-midsized businesses (SMBs) experience an inability to sustain their businesses for more than 5 years. Grounded in Greiner, Jablonski and Jablonski’s and Mella and Pellicelli’s sustainable growth models, the purpose of this qualitative single case study was to explore how leaders of an SMB developed funding sources and marketing strategies to sustain their business for more than 5 years. The participants comprised 3 leaders from a nonprofit SMB in the mid-Atlantic region of the United States. Data were collected from semistructured interviews, documents on …

Motivating Factors For Nurses Aged 65 Years And Older To Extend Their Work Life, Dr. Cynthia M. Dobek

Walden Dissertations and Doctoral Studies

Nurses age 65 years and older who retire will leave a knowledge gap in the workforce unless motivated to continue working. A knowledge gap in the workforce is of concern to human resource professionals because healthcare professionals may not be able to keep pace with the increase in patients needing medical care. Grounded in Maslow’s hierarchy of needs theory, the purpose of this qualitative single case study was to explore what factors motivated nurses aged 65 years and older to extend their work life. The participants comprised 6 nurses aged 65 years and older who were still working or semiretired …

Strategies Business Managers Use To Improve Employee Performance, Moustaph Boubacar Fall

Walden Dissertations and Doctoral Studies

Poor employee performance is detrimental to an organization’s success and may dictate a company’s failure. Therefore, business managers are concerned with developing employee performance because poor employee performance may dictate a company’s collapse. Grounded in Vroom’s expectancy theory, the purpose of this qualitative single-case study was to identify strategies business managers use to improve employee performance. Participants included 3 central Massachusetts business managers who have used successful strategies to improve employee performance. Data were collected through semistructured face-to-face interviews and review of company documents. Yin’s 5-step approach was used for data analysis, and 3 themes were identified: setting clear expectations …

Managerial Strategies To Encourage Learning From Experience, Olena Khomenko

Walden Dissertations and Doctoral Studies

In a fast-paced, volatile global economic environment, the ability to learn from successful experiences and failures is critical for the improvement of business performance. The problem is that organizational managers often fail to improve performance because they lack strategies to encourage learning from project teams’ positive and negative experiences. Grounded in the conceptual framework of experiential learning, the purpose of this qualitative multiple case study was to explore managerial strategies to encourage and facilitate learning from experience in teams. The participants were 7 managers from multinational organizations in the United States, Canada, the United Kingdom, Germany, and Switzerland who had …

Successful Strategies For Reducing Middle Management Turnover In The Automotive Industry, Nicole Isabella King-Daniel

Walden Dissertations and Doctoral Studies

Employee turnover at the middle management level can cost an organization up to 250% of an employee’s annual compensation in replacement cost. Identifying the strategies that business leaders use to mitigate turnover at the middle management level is fundamental to business sustainability. Grounded in Blanchard and Hersey’s situational leadership theory, the purpose of this qualitative multiple case study was to explore leadership strategies used by automotive leaders to mitigate middle management turnover. The participants comprised of 6 senior leaders within the automotive industry located in the north-eastern region of Trinidad, who successfully mitigated turnover in their organizations at the middle …

Organizational Climate And Employee Engagement, Romie Mejalli

Walden Dissertations and Doctoral Studies

Although research shows that disengaged employees contribute to increased health and hiring costs in for-profit organizations, there is a gap in the literature concerning the relationship between organizational climate (OC) and employee engagement (EE) in nonprofit organizations (NPOs). In this study, it was hypothesized that employee answers to the Utrecht Work Engagement Scale-17 (UWES-17) and OC surveys (for example, of management styles and innovation) would predict EE in a NPO. The study further addressed the question of whether age or the division in which the employees worked influenced the relationship between OC and EE. Kahn’s engagement theory served as the …

Achieving Sustainability In Global Supply Chains, Parthiv G. Patel

Walden Dissertations and Doctoral Studies

Most multinational company leaders lack effective strategies to achieve sustainability in their supply chains. Multinational company leaders who struggle to sustain supply chains, experience poor business performance creating risks of business failure. Grounded in systems theory, a qualitative multiple case study was conducted to explore successful strategies that leaders of multinational companies implemented to achieve sustainability throughout their supply chains. The participants comprised 6 business leaders of multinational consumer packaged goods companies in northern Vermont who have successfully implemented strategies for achieving sustainability in their global supply chains. Data were collected through semistructured face-to-face interviews, internal company supply chain documents, …

Coalition Sustainability After Federal Funding Is Expended: A Case Study, Shawnee Marie Seese

Walden Dissertations and Doctoral Studies

Community coalition sustainability has been a focus of scholars as community coalitions deliver vital programs and services for communities in need. Despite the value coalitions bring to U.S. communities, they often become vulnerable after federal funding is expended. Researchers acknowledge the need to build understanding of coalition sustainability and have identified factors that contribute to the sustainability of programs, but studies on the topic remain quite limited. Federal funding requirements are more stringent than in previous years, requiring evidence of sustainability planning, which increases the urgency to identify those elements that ensure sustainability. The purpose of this study was to …

Small Business Leaders’ Strategies For Recruiting Veterans, Jamillah Deangela Stackhouse

Walden Dissertations and Doctoral Studies

Small business hiring managers who fail to implement recruitment strategies for

transitioning military veterans face hiring challenges with this population of workers.

Failed recruitment strategies are essential to small business leaders, as failure to attract

highly qualified military veterans places the organizations at a competitive disadvantage.

Grounded in recruitment theory, the purpose of this qualitative multiple case study was to

explore strategies used by leaders of small businesses to recruit, hire, and retain qualified

veterans. The participants included 3 purposefully selected hiring managers from 3 small

businesses in southeastern Virginia, who used successful strategies to recruit, hire, and

retain veterans. …

Strategies To Digitize Business Processes, Mohamed Abdelmoneim

Walden Dissertations and Doctoral Studies

Information technology leaders with limited digitization strategies are less profitable than competitors in the same industry. Without digital strategies, information technology leaders suffer from manual business processes, which results in losing business opportunities. Grounded in general systems theory, the purpose of this multiple case study was to explore the strategies that 10 IT leaders used to transform business processes digitally at four different organizations in Ireland. Data were collected using semistructured face-to-face interviews. The second data source was organizational digitization documents. The 3 themes that emerged from thematic analysis were (a) strong digital leadership competencies, (b) digitally aligned with the …

Successful Strategies To Address Disruptive Innovation Technologies In The Digital-Media Industry, Latronya M. Acevedo-Berry

Walden Dissertations and Doctoral Studies

Digital media executives lack strategic solutions for the preparation and response to changing media innovation technology. The lack of innovative technological strategies threatens digital-media corporations’ ability to maintain marketplace sustainability for addressing disruptive innovation technologies. Grounded in Christensen’s disruptive innovation theory and Roger’s diffusion of innovation theory, the purpose of this qualitative multiple case study was to explore innovative technological strategies some executives of digital-media corporations used to maintain marketplace sustainability for addressing disruptive innovation technologies. The participants were 7 digital-media executives in New York and California, who used effective strategies to innovate technology and maintain marketplace sustainability. Data were …

Exploring Challenges And Management Of Multicultural Workforce Organization In Nigeria, Henry Uko Ationu

Walden Dissertations and Doctoral Studies

The increasing globalization of businesses presents the need for increased understanding of cultural differences in the work place. The central problem addressed in this study was the challenges and management of multicultural workforce organization in Nigeria. The purpose of this qualitative exploratory single case study was to explore misunderstandings and workplace inefficiency related to cultural differences, often resulting in decreased company profitability, and how these can be managed. Social learning theory and the cultural competence framework constituted the theoretical foundation and conceptual framework. Participants consisted of 10 managers of a multicultural insurance company in Nigeria, selected using a combination of …

Effective Data Analytics And Security Strategies In Internal Audit Organizations, Desiree Auchey

Walden Dissertations and Doctoral Studies

The digitization of the corporate and regulatory environment presents an opportunity for internal audit organizations to change their audit techniques and increase their value to corporations. Audit functions have not kept pace with these advancements, as evidenced by the massive frauds in recent years, and current audit methodology does not robustly incorporate analytics and security of data. Grounded in agency theory, the purpose of this qualitative case study was to explore successful strategies business leaders use to implement data analytics and security for internal auditing and fraudulent activity. The participants comprised 3 audit leaders in Pennsylvania, who effectively used data …

Strategies To Grow And Expand A Nonprofit Business, Olusegun Abimbola Awode

Walden Dissertations and Doctoral Studies

Nonprofit organizations make significant contributions to individuals, organizations, communities, the environment, and societies, but many do not survive in the long run. This study is important to business leaders in for-profit and nonprofit organizations who want to implement strategies for the long-term survival of their business, improve business performance, and effect positive social change. Grounded in Penrose’s theory of growth, the purpose of this qualitative single-case study was to explore strategies leaders used to grow and expand a nonprofit business in the midwestern region of the United States. The participants comprised 5 nonprofit leaders with recorded success at growing and …

Guiding The Future Of The Supply Chain With Succession Planning, Dana Martin Beal

Walden Dissertations and Doctoral Studies

Some supply chain leaders in the transportation sector lack the succession planning strategies needed to fill leadership positions. The failure to create succession planning strategies will negatively impact an organization’s supply chain through tacit knowledge loss. Grounded in the social exchange theory, the purpose of this qualitative exploratory single-case study was to explore the succession planning strategies transportation industry supply chain business leaders use to fill organizational leadership positions to reduce tacit knowledge loss. The participants consisted of 6 supply chain leaders working in the Northeastern region of the United States who successfully utilize succession planning strategies to fill leadership …

Strategies Small Business Owners Use To Access Working Capital To Fund Operations, Michael Patrick Belleman

Walden Dissertations and Doctoral Studies

Many small business owners encounter a lack of access to traditional bank funding that limits the owner’s ability to meet working capital shortages to sustain operations. Grounded in the resource-based view, the purpose of this qualitative multiple case study was to explore strategies that small, home health care agency owners use to access working capital lending sources to finance their operations. The participants comprised 3 owners of small home health agencies in Wayne County, Macomb County, and St. Clair County, Michigan, who developed and implemented successful strategies to obtain working capital. Data were collected through semistructured interviews using open-ended questions, …

Physician Assistant Burnout And Fulfillment Related To Career Development And Physician Relationship, Kari Sue Bernard

Walden Dissertations and Doctoral Studies

Physician workforce shortages are driving increased clinical and administrative use of non-physician healthcare providers. As a result, physician assistants (PAs) may experience role expansion in a positive or negative manner. The purpose of this study was to determine if aspects of PA career development related to role expansion interacted with the quality of the collaborative physician (CP) relationship to predict PA well-being. The job demands-resources (JD-R) model was used as the theoretical foundation and the National Academy of Medicine’s conceptual model of clinician well-being was used as the conceptual framework. Research questions addressed whether PA experience level predicted well-being, and …

Knowledge Transfer Strategies And Retaining Business Critical Information, Silvia Dimma

Walden Dissertations and Doctoral Studies

American business leaders are challenged to replace 70 million knowledgeable and experienced workers. Some leaders of organizations have no formalized knowledge transfer strategies in place to reduce lost productivity and negative financial effects of retiring and resigning employees. Seventy-five million baby boomers are leaving organizations, taking knowledge and skills with them, and leaving organizations with the challenge of training new employees. Grounded by Nonaka and Takeuchi’s socialization, externalization, combination, and internalization model for knowledge creation, the purpose of this qualitative single case study was to explore knowledge transfer strategies used by credit union leaders to retain critical business information. Participants …

Assessment Of The High Performance Cycle To Understand Work Motivation Among U.S. Workers, Eric J. Evans

Walden Dissertations and Doctoral Studies

The high performance cycle (HPC) is a multi-theoretical model of workplace motivation that is rooted in goal setting theory. While limited studies have empirically tested the HPC since its inception in 1990, early studies were limited in the lack of an instrument designed to assess HPC variables. Using an instrument developed by Borgogni and Dello Russo to empirically test the HPC, this study’s aim was to provide further examination of the HPC antecedents of performance with an increased sample size and by drawing from a diverse population of workers. Using a self-report measure of performance, a cross-sectional design was implemented …

Strategies Utility Business Organizations Use To Deliver Construction Projects On-Budget And On-Schedule, Jayeola Fakilede

Walden Dissertations and Doctoral Studies

In many organizations, capital construction projects fail at an alarming rate despite the adoption and application of sophisticated project management techniques and tools. Utility organizations that lack effective strategies to deliver construction projects on-budget and on-schedule are at a high risk of experiencing project failure. Grounded in the contingency theory, the purpose of this qualitative multiple case study was to explore strategies successful project executives in utility organizations use to deliver construction projects on-budget and on-schedule. The participants comprised 3 project executives from 3 utility organizations located in the northeastern United States who implemented strategies to complete construction projects on-budget …

Talent Retention Strategies For Service Industry Managers Within Rust Belts, Tunisha Foley

Walden Dissertations and Doctoral Studies

Human capital flight jeopardizes the future of rust belt organizations. Service industry managers within rust belt cities are at high risk of failure. Framed by the talent management model, the purpose of this qualitative multiple case study was to explore strategies rust belt managers used to reduce human capital flight. Participants were 1 health care manager and 1 social assistance manager from Detroit, Michigan, and Flint, Michigan, respectively, who successfully implemented strategies to reduce human capital flight. Data were collected from semistructured interviews and business documents. Data were analyzed with inductive content analysis, word frequency searches, and theme interpretation. Three …

Financial Advisory Firms’ Strategies For Diversifying And Growing Clients’ Portfolio, Gerald Lee House

Walden Dissertations and Doctoral Studies

Abstract

Less than half of all U.S. households have some form of retirement assets. Advisors who fail to use alternative investment strategies may not accumulate enough retirement assets for their clients. Grounded in Markowitz's modern portfolio theory, the purpose of this qualitative multiple case study was to explore alternative investment strategies financial advisors use to enhance the growth and diversification of their clients' retirement assets. Data were collected from semistructured interviews and company documents from 4

financial advisors in Georgia and South Carolina who had successfully incorporated alternative investments in their clients' retirement portfolios. Thematic analysis was used to analyze …

Call Center Management Strategies To Increase Job Satisfaction And Reduce Employee Turnover, Novella Renae Jackson

Walden Dissertations and Doctoral Studies

Retaining talented employees is a problem for managers in the call center industry. Dissatisfied employees who demonstrate low morale and low organizational commitment cost U.S. companies an estimated 90% to 200% of annual salaries. Grounded in Herzberg’s motivation-hygiene conceptual framework, the objective of this qualitative single-case study was to explore strategies call center service managers implement to increase job satisfaction and reduce voluntary employee turnover intentions. Participants comprised 12 customer service managers working in a call center in northeast Ohio who effectively used management strategies to increase job satisfaction and reduce voluntary employee turnover intentions. Data were collected from semistructured …

Strategies To Mitigate The Effects Of Identity Theft In The Hospitality Industry, Patricia Lee Jirsa

Walden Dissertations and Doctoral Studies

Leaders in the U.S. hospitality industry experience significant losses in profitability, increased mitigation cost, and reduced revenues because of business and consumer identity theft. Grounded in the fraud triangle theory and the fraud diamond theory, the purpose of this qualitative multiple-case study was to explore strategies leaders in the hospitality industry use to mitigate identity theft. A purposeful sample of 5 leaders of 5 different hospitality businesses in Montana participated in the study. Data were collected through semistructured interviews, member checking, and a review of company documents. During data analysis using Yin’s 5-step process, 3 key themes emerged: a new …

Transformational Leadership Effects On Employee Engagement And Counterproductive Work Behavior's Influence As A Moderating Variable, Cybil M. Johnson

Walden Dissertations and Doctoral Studies

Many organizations have the daunting task of dealing with counterproductive work behavior (CWB) at various levels in the workplace. This study sought to examine if transformational leadership (TFL) has an impact on employee engagement (EE) and if CWB has a moderating influence on this relationship in the U.S. Postal Service. This study’s intent was to address a gap in the literature regarding CWB exhibited by employees and the positive intentions of TFL on EE. A quantitative study was conducted utilizing an anonymous online survey to assess the relationship among employees of the U.S. Postal Service. The study was conducted using …