Business Commons^™

Helping Marketing Strategists See The Bigger Picture, Singapore Management University

Research@SMU: Connecting the Dots

Professor Kapil Tuli studies the impact of marketing strategy on a company’s share price and financial risk.

See the papers:

• Customer satisfaction and stock returns risk
• The impact of brand quality on shareholder wealth
• The effect of CRM outsourcing on shareholder value: A contingency perspective

Studying The Logic Of Luxury, Singapore Management University

Research@SMU: Connecting the Dots

The SMU Centre for Marketing Excellence is partnering with Asia’s luxury sector to navigate trends that are changing the face of retail.

See the book: The essence of luxury: An Asian perspective: LVMH-SMU Luxury Research Conference 2016

Helping Businesses Embrace Transformational Technology, Singapore Management University

Research@SMU: Connecting the Dots

Research from the SMU School of Information Systems is helping institutions understand both the benefits and risks of real-time business transactions.

Professor Ma, together with SIS colleagues Professors Robert Kauffman, Guo Zhiling and Mei Lin, are investigators on a project studying the feasibility of implementing real-time payment and settlement systems.

See the paper:

• Near real-time retail payment and settlement systems mechanism design
• Mechanism design for near real-time retail payment and settlement systems

Performance Appraisals: Pitfalls And Promises, Singapore Management University

Research@SMU: Connecting the Dots

By having a better understanding the performance appraisal process, organisations can develop more effective performance appraisal systems, say Professors Gary Greguras and Jochen Reb.

See their papers:

Performance appraisals as heuristic judgments under uncertainty.

The Regret Elements Scale: Distinguishing the emotional and cognitive components of regret

Understanding performance ratings: Dynamic performance, attributions, and rating purpose

Harnessing Technology To Improve The Consumer Experience, Singapore Management University

Research@SMU: Connecting the Dots

Professor Guo Zhiling is studying the impact of information technology on consumer behaviour and business strategy.

See the papers:

• Assessing the impact of recommendation agents on on-line consumer unplanned purchase behavior
• Assessing the moderating effect of consumer product knowledge and online shopping experience on using recommendation agents for customer loyalty

The Board Will Now Vote, Singapore Management University

Research@SMU: Connecting the Dots

Well-structured corporate governance frameworks are necessary to ensure that companies adhere to ethics and best practices, says Professor Toru Yoshikawa.

See the papers:

• Convergence of corporate governance: Critical review and future directions
• The effects of CEO trustworthiness on directors' monitoring and resource provision

Walking Firms Through It Decisions, Singapore Management University

Research@SMU: Connecting the Dots

Is it better to be an early adopter or wait till the technology matures? Professor Ma Dan helps companies make data-driven decisions.

See the papers:

• The pricing strategy analysis for the Software-as-a-Service business model
• Cloud services from a consumer perspective.

Unveiling Informal Business Networks, Singapore Management University

Research@SMU: Connecting the Dots

Research by Professor Zang Yoonseok is uncovering the implications of informal business networks between top executives and their independent auditors.

See the papers:

• Client conservatism and auditor-client contracting
• The downside of the network ties between CEO/CFOs and auditors through external directorships

The Importance Of Being An Ethical Company, Singapore Management University

Research@SMU: Connecting the Dots

Firms must fine-tune their corporate governance mechanisms to prevent unethical behaviour and take quick action once they are found, says Professor Cheng Qiang.

See the papers:

• Is the decline in the information content of earnings following restatements short-lived?
• CEO contractual protection and managerial short-termism

Encouraging Corporate Fair Play In Family-Run Businesses, Singapore Management University

Research@SMU: Connecting the Dots

Professor Chen Xia studies corporate governance and financial management of family firms.

See her paper: Family ownership and CEO turnovers

Playing Fast And Furious In The Stock Market, Singapore Management University

Research@SMU: Connecting the Dots

Surprising insights into the role of high frequency traders and short sellers revealed by Professor Ekkehart Boehmer’s research.

See the papers:

• Short selling and the price discovery process
• Which shorts are informed?
• The competitive landscape of high-frequency trading firms
• The Good News in Short Interest

Guiding Economic Growth Through National Action Plans: Protect, Respect And Remedy, Singapore Management University

Research@SMU: Connecting the Dots

A unique United Nations-commissioned academic research collaboration has issued recommendations on the prevention and mitigation of business-related human rights abuses in the Global South.

See the CALS-SMU reports to UN

See the book: Business and human rights in Southeast Asia: Risk and the regulatory turn

See the paper: A domestic solution for cross border human rights harm: Singapore’s haze pollution law

Estimating Risks And Resolving Paradoxes, Singapore Management University

Research@SMU: Connecting the Dots

Professor Lim Kian Guan uses sophisticated mathematical tools to extract information out of options data and provide more accurate risk estimates.

See his paper: Portfolio value-at-risk optimization for asymmetrically distributed asset returns

Smu’S Green Transformation Lab Transforms The Future Of Logistics, Singapore Management University

Research@SMU: Connecting the Dots

The Green Transformation Lab celebrates its third year of innovation.

Accounting Outsourcing And Audit Lag, Charles Cullinan, Xiaochuan Zheng

Accounting Department Faculty Journal Articles

This paper examines the relationship between accounting outsourcing and audit lag. Accounting outsourcing may reduce misstatement risk, reducing the amount of audit effort necessary and thereby decrease audit lag. Alternatively, outsourcing may increase the amount of coordination necessary between the auditor, client management and the outside accounting service provider and thereby increase audit lag.

Aggregate Demand Shortfalls And Economic Freedom, Ryan Murphy, Taylor Smith

Bridwell Institute for Economic Freedom Research

Political instability is often exacerbated in periods of aggregate demand shortfall. It has been conjectured that inadequate policy responses to recessions may be inimical to free economic institutions. This paper uses the Economic Freedom of the World index as its measure of economic institutions, and finds that the change in economic freedom in the following five, ten, and fifteen years is negatively impacted by an aggregate demand shortfall as measured by negative NGDP growth.

Hedonic And Utilitarian Value And Patient Satisfaction: Perceptual Differences Between Patients And Providers, Kerri M. Camp, Kevin James, Krist Swimberghe, Barry J. Babin

Marketing Faculty Publications and Presentations

Healthcare is continually evolving to meet changing governmental regulations and a new emphasis on patient perceptions of quality care. Governmental mandates create a shift in focus from volume-based to value-based reimbursement for providers. The purpose of this article is to identify satisfaction drivers with particular emphasis on similarities and differences between the perceptions of hospital patients and providers. A combination of quality-based healthcare, stakeholder theory, and services literature points to key service outcomes including expectations, quality, value, and satisfaction. Multiple group structural equations modeling provides a vehicle for examining differences in relationships among these constructs between these two key stakeholders, …

On Being Social: How Social Identity Impacts Social Commerce For The Millennial Shopper, Stephanie Jacobsen, Nora Ganim Barnes

Management Faculty Publications

Millennials are a technologically sophisticated generation, who have the purchasing power to change the face of retailing. A significant proportion of their shopping is done online and they utilize their social networks while engaging in the shopping process- a current area of interest termed “social commerce.” No single group is better positioned to take advantage of social commerce, and yet, it’s possible that Millennials are participating in social networks and online shopping in order to better define their social identities. This study summarizes data from three years of longitudinal research into the use of social media by Millennials on three …

The Pittsburg Micropolitan Area Economic Report, Quarter 1, 2017, Pittsburg State University. Gladys A. Kelce College Of Business

Pittsburg Micropolitan Reports

The Pittsburg Micropolitan Area Economic Report is created by the Business and Economic Research Center (BERC) at Pittsburg State University.

The Pittsburg Micropolitan Area Economic Report, Quarter 3, 2017, Pittsburg State University. Gladys A. Kelce College Of Business

Pittsburg Micropolitan Reports

The Pittsburg Micropolitan Area Economic Report is created by the Business and Economic Research Center (BERC) at Pittsburg State University.

The Pittsburg Micropolitan Area Economic Report, Quarter 2, 2017, Pittsburg State University. Gladys A. Kelce College Of Business

Pittsburg Micropolitan Reports

The Pittsburg Micropolitan Area Economic Report is created by the Business and Economic Research Center (BERC) at Pittsburg State University.

The Pittsburg Micropolitan Area Economic Profile, 2017, Pittsburg State University. Gladys A. Kelce College Of Business

Pittsburg Micropolitan Reports

The Pittsburg Micropolitan Area Economic Profile is created by the Business and Economic Research Center (BERC) at Pittsburg State University.

The Pittsburg Micropolitan Area Economic Report, Quarter 4, 2017, Pittsburg State University. Gladys A. Kelce College Of Business

Pittsburg Micropolitan Reports

The Pittsburg Micropolitan Area Economic Report is created by the Business and Economic Research Center (BERC) at Pittsburg State University.

A Social Network Perspective On Envy In Organizations, Theresa M. Floyd, Christopher M. Sterling

Management and Marketing Faculty Publications

This chapter seeks to examine the development and consequences of envy using a social networks perspective. The social network perspective considers that individuals are embedded in a web of relationships which significantly influence individual behavior (Borgatti, Mehra, Brass, & Labianca, 2009). Much of the activity that takes place inside an organization occurs within a structure of informal relationships. These relationships, although informal, often represent key communication-based interactions that allow employees to do their jobs. People often compare their levels of performance and awards attained to those of their coworkers. They gather this social comparison information through direct inquiry and third-party …

Employees’ Responses To An Organizational Merger: Intraindividual Change In Organizational Identification, Attachment, And Turnover, W. Sung, M. Woehler, J. Fagan, Travis J. Grosser, Theresa M. Floyd, G. Labianca

Management and Marketing Faculty Publications

The authors used pre-post merger data from 599 employees experiencing a major corporate merger to compare 3 conceptual models based on the logic of social identity theory (SIT) and exchange theory to explain employees’ merger responses. At issue is how perceived change in employees’ own jobs and roles (i.e., personal valence) and perceived change in their organization’s status and merger appropriateness (i.e., organizational valence) affect their changing organizational identification, attachment attitudes, and voluntary turnover. The first model suggests that organizational identification and organizational attachment develop independently and have distinct antecedents. The second model posits that organizational identification mediates the relationships …

Editor’S Perspective: The Time Value Of Morality, Michael E. Cafferky

Faculty Works

This article presents the ancient Hebrew idea of Wisdom and its implications for contemporary business.

Editor’S Perspective: The Sacredness Of The Marketplace, Michael E. Cafferky

Faculty Works

This article presents ideas from the ancient Hebrew concept of holiness and its relevance for contemporary business. It explores the thesis that the marketplace is sacred.

Marketing Research Report: Lead Poisoning Dilemma In Scott County, Hoang Nguyen, Brendan Gould, Trace Timmons

2017-2018: Scott County, Iowa Health Department

Research was contracted from August-October 2017 by Augustana College students to examine opportunities for improving media engagement regarding the prevalent dilemma of lead poisoning within the Scott Community area. In particular, we conducted research to discover why Scott County residents are not testing their children for lead poisoning. The purpose of the research is to enhance Scott County Health Department’s media outlets in order to demonstrate the seriousness of this issue and hopefully persuade as many parents as possible into getting their children tested.

The Development Of Insights On Priority Audiences And Awareness Messages For Child Lead Poisoning, Andrew Kladiva, Austin Whelan

2017-2018: Scott County, Iowa Health Department

The purpose of this project is to assist the Scott County Health department (SCHD) in gaining further insights into public opinion regarding child lead poisoning by investigating the public knowledge of lead poisoning and more specifically how knowledgeable members of Scott County are of the issue. To assist the SCHD to develop a marketing campaign regarding how to increase the perceived importance and knowledge of child lead poisoning for the average Scott County resident, we conducted research to explore why a large percentage of the population in Scott County doesn’t know about the dangers of lead poisoning. Some of our …

Lead Poisoning Awareness Final Report For Scott County Health Department, Andrew Kladiva, Austin Whelan, Amanda Whelan

2017-2018: Scott County, Iowa Health Department

The following study looks to address the public knowledge of lead poisoning and more specifically how knowledgeable members of Scott County are of the issue. We were approached by Scott County Health Department to assist them in developing an idea on how to increase the perceived importance and knowledge of child lead poisoning for the average Scott County resident. We conducted research to determine why a large percentage of the population in Scott County doesn’t know about the dangers of lead poisoning. Some of our hypotheses were low awareness, lack of education on the subject, and differing opinions among age …