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Articles 31 - 57 of 57
Full-Text Articles in Business
How Sports Franchises Communicate Via Social Media, Christopher Jones
How Sports Franchises Communicate Via Social Media, Christopher Jones
HIM 1990-2015
The aim of the research is to evaluate how professional sport organizations communicate via social media and lay groundwork on how to effectively do so in the future. The research focuses on the history of social media and its involvement in sport, how it's used today, examples of effective communication and how it can eventually drive revenue for a sport franchise and build a stronger fan base at the same time.
Dick's Last Resort Restaurants: A Unconventional Theme "Bad Service" Becomes Unique Experience For Guests, Sunghyeon Kim
Dick's Last Resort Restaurants: A Unconventional Theme "Bad Service" Becomes Unique Experience For Guests, Sunghyeon Kim
HIM 1990-2015
The hospitality industry has focused on increasing customer satisfaction by offering services that are generally described as flawless, courteous, and friendly. Dick's Last Resort restaurants, however, are distinguished by intentionally staged erroneous, obnoxious, and rude services that nevertheless provide a unique experience for customers. This unconventional service theme might work for some customers but not for others. This study focuses on exploring the factors that lead to customer satisfaction and dissatisfaction at Dick's Last Resort restaurants. In addition, customer satisfaction levels are examined according to gender and location. Using the modified critical incident technique, 518 online reviews were analyzed through …
Expectancy Theory And Major League Baseball Player Compensation, Edward Leonard
Expectancy Theory And Major League Baseball Player Compensation, Edward Leonard
HIM 1990-2015
Major League Baseball (MLB) organizations spend millions of dollars each year on athletes with the end goal of winning a World Series title. However when an organization signs a player to a long term contract are they actually receiving the production that they paid for? Under the MLB's current form of player compensation players may not be properly motivated or at least not motivated to perform at their highest level. The intent of this thesis was to apply expectancy theory in assessing Major League Baseball's current form of player compensation. It evaluates how well players are currently motivated to perform …
Human Capital Effect On Second Generation Immigrant Entrepreneurs, Ali Mazahaem Flores
Human Capital Effect On Second Generation Immigrant Entrepreneurs, Ali Mazahaem Flores
HIM 1990-2015
Interest in entrepreneurship has increased in the past few years as more schools are beginning to incorporate subject and degrees specializing in the area as well as individuals mobilizing into an entrepreneurial lifestyle due to the lack of opportunities in the standard workplace environment. Historically, immigrants have made up a large majority of entrepreneurs and it has been their primary way of upward mobility in society. The boom in high tech start-ups and other small businesses in the last decade have primarily been driven by children of immigrants. As a result of these recent trends this study analyses the foreign …
College Students' Attitudes Towards Green Hotel Practices, Elvis Perez
College Students' Attitudes Towards Green Hotel Practices, Elvis Perez
HIM 1990-2015
This research was conducted to discover college students' attitude towards green hotel practices and will be helpful to the hospitality industry to help focus their marketing efforts Based on the survey correlations between variables it appears that the people who use green practices at home are more aware of green practices when staying at a hotels. Implementing green practices into hotels will help the environment and also create a positive brand image and loyalty from guests. The movement of "Green" benefits everyone: the employer, the employees, and the guests.
A Quantitative Study Exploring The Difference Between Gaming Genre Preferences, Anil Bilgihan, Cihan Cobanoglu, Khaldoon Nusair, Fevzi Okumus, Milos Bujisic
A Quantitative Study Exploring The Difference Between Gaming Genre Preferences, Anil Bilgihan, Cihan Cobanoglu, Khaldoon Nusair, Fevzi Okumus, Milos Bujisic
Rosen Faculty Scholarship and Creative Works
Although gaming technologies have been in use for more than thirty years, there is a lack of academic researchin this area. Specifically, the purpose of this study is to identify the difference between age and gender ingaming genre preferences. A cross sectional online survey was administered with a sample size of 408. It wasfound that there is a statistical difference between age groups and their gaming preferences with the older generation focusing more on strategic gaming offerings while the younger generation tended to side more withaction games. The findings of this study provide insights for game developers.
Meeting The Challenge Of Assurance Of Learning: Perspectives From Four Business Schools, Jane Whitney Gibson, Regina A. Greenwood, Bahaudin G. Mujtaba, Shelley R. Robbins, Julie A. Teahen, Dana V. Tesone
Meeting The Challenge Of Assurance Of Learning: Perspectives From Four Business Schools, Jane Whitney Gibson, Regina A. Greenwood, Bahaudin G. Mujtaba, Shelley R. Robbins, Julie A. Teahen, Dana V. Tesone
Rosen Faculty Scholarship and Creative Works
"Practice what you preach" is often a phrase used to emphasize the importance of maintaining one’s integrity through performing as one advises others. In the case of succession management, this phrase can be used to emphasize the differences between educators and practitioners. Furthermore, it is the practice of educators to instill in students the understanding that a succession plan is necessary in business practices. However, within the confines of higher education, succession management plans are rare. This brings into question if institutions are aware of the immoral implications that it establishes by teaching a concept itself is unwilling to implement.
Economic Impact Of Visitor Segments In Osceola County 2012, Robertico R. Croes, Manuel A. Rivera
Economic Impact Of Visitor Segments In Osceola County 2012, Robertico R. Croes, Manuel A. Rivera
Dick Pope Sr. Institute Publications
The main purpose of this report is to document the economic effects of tourism in Osceola County. Few industries have as much impact on the economy of Osceola County. In 2012, a total of 5.9 million tourists visited the area, spending on average $5.8 million per day, resulting in $2.1 billion in direct spending effect. The total economic contribution of tourism to the county is $3.1 billion, resulting in an estimated multiplier of 1.48. The total economic contribution of tourism accounts for about 28% of the gross economic product of the county. In total, the tourism industry supported one in …
The Week That Was, Richard C. Crepeau
The Week That Was, Richard C. Crepeau
On Sport and Society
Some may regard this as one of the strangest weeks ever in Sportsworld. Certainly the less than forthcoming appearance by Lance Armstrong with Oprah had some surrealistic qualities. After years, or even decades, of denial, Armstrong told America’s mother-confessor that, yes, he had indulged in all sorts of performance enhancement techniques to win his record seven Tour de France crowns. The fact that he had taken PED’s surprised no one, but the fact that he did a TV confessional- “bless me Oprah for I have sinned”- surprised a lot of people both in and out of the cycling community.
Baseball Hall Of Fame, Richard C. Crepeau
Baseball Hall Of Fame, Richard C. Crepeau
On Sport and Society
The biggest problem and greatest injustice with the voting for the Baseball Hall of Fame was not revealed yesterday. It is a problem and injustice that goes back several years and multiple votes by various groups of voters.
Hockey, Richard C. Crepeau
Hockey, Richard C. Crepeau
On Sport and Society
In my Florida neighborhood it was a quiet Saturday morning. In fact it was probably much the same across much of the United States. No one was in the streets celebrating. No one made comparisons to 1980 when the United States won the World Junior Hockey Championship in Ufa, a city of million or so in Central Russia.
Knowledge Management: Style, Structure, And The Latent Potential Of Documented Knowledge, Sean Mcmahon
Knowledge Management: Style, Structure, And The Latent Potential Of Documented Knowledge, Sean Mcmahon
Electronic Theses and Dissertations
Despite the volume, growth, and accessibility of documented knowledge – the insights and experiences stored on paper and in electronic form - management research has yet to demonstrate the same usefulness for documented knowledge as that found in knowledge residing in human sources. This dissertation explores two areas of potential for documented knowledge, suggesting the efficacy of a piece of documented knowledge is contingent not only on content, but upon the style and structure associated with that content. Style, how cognitively 'concrete' and affectively 'memorable' documented knowledge is perceived to be, is hypothesized to affect how much attention it draws …
Social Media Effectiveness, Ya You
Social Media Effectiveness, Ya You
Electronic Theses and Dissertations
Over the last decade, the advent of social media such as online product reviews (e.g., Amazon.com),blogs and other social networking sites (e.g., Facebook.com) has dramatically changed the way consumers obtain and exchange information about products. This dissertation investigates the impact of various types of social media on product performance and compares the effectiveness of social and traditional media under various conditions. Specifically, the first chapter performs a meta-analysis of consumer-generated WOM elasticity in social media to identify the factors that influence the impact of WOM on product sales and to assess the generalizability of the relationship. The second chapter examines …
The Impact Of Technology On Management Control: Degradation, Empowerment, Or Technology Dominance?, Joseph Canada
The Impact Of Technology On Management Control: Degradation, Empowerment, Or Technology Dominance?, Joseph Canada
Electronic Theses and Dissertations
The evolution of technology brings with it the evolution of business processes. Without a doubt, technology changes how work is performed. At first glance, workplace technology appears to be a great boon to society. However, research presents opposing views on how workplace technologies impact the individual. One perspective argues that organizations utilize technology to redesign work processes, such that the worker requires less skill, autonomy, and compensation. The opposing perspective argues that organizations utilize technology to empower employees to improve efficiency and profits. This dissertation consists of three interrelated studies examining workplace technology’s impact on decision makers. The first study …
The Diffusion Of Digital Dashboards: An Examination Of Dashboard Utilization And The Managerial Decision Environment, Jeffrey Reinking
The Diffusion Of Digital Dashboards: An Examination Of Dashboard Utilization And The Managerial Decision Environment, Jeffrey Reinking
Electronic Theses and Dissertations
This dissertation consists of three related studies examining the diffusion of digital dashboard technology throughout today’s organizations. Dashboards, once reserved for the executive level, are now available to managers at the lower levels of the organization. For these managers, dashboards have become an integral part of their work life to support their decision environment, to provide consistency in measures, to monitor performance, and to communicate information throughout the organization. Prior research in the practice literature has shown that dashboards improve managerial performance and organizational performance as well as communicate organizational goals and objectives; however, empirical research has not been conducted …
Gender Dynamics From The Arab World: An Intercultural Service Encounter, Marryam Khan
Gender Dynamics From The Arab World: An Intercultural Service Encounter, Marryam Khan
Electronic Theses and Dissertations
Arab countries strive toward the modernization and feminization of the Arab culture; however, some of these countries (i.e., Saudi Arabia) are culturally and legally governed by "sharia law", and have maintained cultural norms regarding segregation of the sexes. In order to have a better understanding of the Arab travelers to the U.S., this research focuses on the gender dynamics between the service providers and Arab customers during a service encounter. Specifically, this research examines how the same and opposite genders of service-provider and customer influence Arab customers’ emotional response (comfort), consequently their service encounter evaluation (satisfaction), and behavioral intentions (feedback …
A Sustainability "Green" Certification Audit Of Food Service Operations And The Development Of A Restaurant Sustainability Instrument, Hans Hagglund
A Sustainability "Green" Certification Audit Of Food Service Operations And The Development Of A Restaurant Sustainability Instrument, Hans Hagglund
Electronic Theses and Dissertations
This study investigates current green restaurant certifications as well as developing a new more user certification. First, a fact finding investigation to find the most established and commonly utilized green restaurant certifications were compared. Second, a new green certification was developed. Third, chosen green restaurant certifications were compared. Lastly, the new green certification analyzed whether restaurants in the central Florida area utilized green practices. Data were collected in face to face sessions with restaurant managers during nonpeak hours of operation. There were numerous surveys utilized in this research study. The statistical methodology utilized in this study was average means and …
The Accelerator, Volume 6 Issue 11, Winter 2013, Christa Santos
The Accelerator, Volume 6 Issue 11, Winter 2013, Christa Santos
The Accelerator
No abstract provided.
Backpacking In The Digital Age: Ethnographic Perspectives From Latin America, Russell Edwards
Backpacking In The Digital Age: Ethnographic Perspectives From Latin America, Russell Edwards
Electronic Theses and Dissertations
My thesis ethnographically examines the changing nature of backpacking for Westerners in Latin America amid a proliferation of mobile computing and social networking. While anthropological and sociocultural research on tourism is extensive, the social scientific literature on backpacking has, thus far, been largely unconcerned with Western Hemisphere countries and the effects of digital technology on this mode of travel. Recent findings suggest, however, that backpacking has currently moved beyond its niche roots as a subculture of independent traveling into a full-fledged tourist industry. My thesis investigates the Latin American backpacking scene to better understand if this is a global trend. …
The Development Of An Eco-Gastronomic Tourism (Egt) Supply Chain-Analyzing Linkages Between Farmer, Restaurants, And Tourists In Aruba., Marcelino Kock
The Development Of An Eco-Gastronomic Tourism (Egt) Supply Chain-Analyzing Linkages Between Farmer, Restaurants, And Tourists In Aruba., Marcelino Kock
Electronic Theses and Dissertations
Purpose of this study is to holistically analyze existing linkages between Aruba’s tourism industry, restaurants and local farmers, by examining strategies that constrain the development of linkages between these stakeholders. Previous research indicated that tourism development is often accompanied with increased demand for imported food, which results in foreign exchange leakages, inflation and competition with local production. This phenomenon is very common in the Caribbean, where Aruba, with its heavy reliance on imported goods and services, is no exception to this occurrence. To comprehend potential problems associated with linking both sectors, these in-depth case study addresses three fundamental questions: a) …
Guest Satisfaction Analysis Of A Casual Dining Restaurant: A Comparison Of Tourist Vs Non-Tourist Satisfaction Scores., Jessica Wickey
Guest Satisfaction Analysis Of A Casual Dining Restaurant: A Comparison Of Tourist Vs Non-Tourist Satisfaction Scores., Jessica Wickey
Electronic Theses and Dissertations
Purpose - The purpose of this study is to analyze guest/customer satisfaction surveys of a casual dining restaurant in the Orlando, Florida area; specifically, to analyze if there is a difference between satisfaction levels of tourist and non-tourist guests. The guest satisfaction surveys were analyzed on eight dimensions of satisfaction; Pace of Service, Service Overall, Server Communication & Accuracy, Food (Taste & Quality), Food Preparation, Bar (Beer, Wine, & Cocktail), Gratefulness, and Atmosphere in whole (including atmosphere and cleanliness).The eight dimensions were evaluated in the GPS (guest pulse survey) based on a Net Promoter Score, or NPS® system, and were …
Regulation And The Auditing Profession, Alexey Lyubimov
Regulation And The Auditing Profession, Alexey Lyubimov
Electronic Theses and Dissertations
The dissertation consists of three studies examining three different regulatory issues that affect the auditing profession. The first study has two main foci. First, the study investigates the impact of Sarbanes-Oxley Act (SOX) on the Big 4 fee premium. Second, the study investigates the relationship between the size of an audit client and annual fee change. The results show that in the post-SOX environment, clients of non-Big 4 firms have experienced greater increases in audit fees than the clients of the Big 4 firms, resulting in a diminishing Big 4 premium. This is consistent with the notion that non-Big 4 …
The Force Field Of Tourism, Jorge Ridderstaat, Robertico R. Croes, Peter Nijkamp
The Force Field Of Tourism, Jorge Ridderstaat, Robertico R. Croes, Peter Nijkamp
Rosen Faculty Scholarship and Creative Works
The literature on tourism development has focused on a one dimensional relationship between tourism development and quality of life. The impact of shock events on the relationship tourism development and quality of life seems ignored. Rather less attention has been paid to the multi-dimensional aspects of the relationship between tourism development and quality of life, and the potential impact of shock events on shaping this relationship. This study proposes a conceptual framework describing a triad of relations between tourism development (TD), quality of life (QoL) and shock events, and advocates that a bilateral relation exists between these three constructs. The …
Celebrating 30 Years Of Excellence, Rosen College Of Hospitality Management
Celebrating 30 Years Of Excellence, Rosen College Of Hospitality Management
Rosen College of Hospitality Management Collection
This is a special document created for the 30th Anniversary of the Rosen College of Hospitality Management. It includes a history of College, historic milestones, Hall of Fame honorees, notable alumni, and more.
Authenticity In Tourism In Small Island Destinations: The Residents’ Perspective, Robertico Croes, Seung Hyun Lee, Eric D. Olson
Authenticity In Tourism In Small Island Destinations: The Residents’ Perspective, Robertico Croes, Seung Hyun Lee, Eric D. Olson
Faculty Scholarship and Creative Works
This study explored the meaning of authenticity in the context of a small island destination from the residents' perspective, departing from the main stream literature which predominantly focuses on the demand side of the equation. Photo-elicitation was used to investigate the conception of authenticity. The finding from the focus group is that the notions of authenticity are unique, vast, and individualistic and that an encompassing definition of authenticity is difficult to concur. While the focus group provided clarity in terms of authenticity being embedded in the cultural lifestyle, an empirical study was conducted to further understand what cultural resources could …
An Exploratory Study Of Customer Vulnerability: A Cross-Segment Approach, Taryn Aiello
An Exploratory Study Of Customer Vulnerability: A Cross-Segment Approach, Taryn Aiello
Electronic Theses and Dissertations
The purpose of this study is to explore the concept of customer vulnerability across varying service industries. While the concept of customer vulnerability has been debated in business, marketing, sociology, and psychology scholarly literature, there has been little research conducted that specifically investigates consumers’ perceptions of vulnerability during the service exchange. Specific to this research, customer vulnerability is defined as experiences in which consumers participate in a service exchange with a firm during a time of individual or shared medical, physical, emotional, or spiritual necessity, whether the vulnerability is experienced during the course of the transaction or whether consumers arrive …
Consumer Engagement In Travel-Related Social Media, Xu Li
Consumer Engagement In Travel-Related Social Media, Xu Li
Electronic Theses and Dissertations
The term of "consumer engagement" is extensively used in the digital era. It is believed that engaged consumers play an important role in products/services referral and recommendation, new product/service development and experience/value co-creation. Although the notion of consumer engagement sounds compelling, it is not fully developed in theory. Different interpretations coexist, resulting in confusion and misuse of the concept. This study attempts to define consumer engagement and develop a conceptual framework of consumer engagement, addressing antecedents of consumer engagement in online context. Moreover, some situational and social media usage-related factors are incorporated into the framework. A set of propositions are …