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2009

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Full-Text Articles in Business

Two Essays On Satisfaction, Vishal Bindroo Jan 2009

Two Essays On Satisfaction, Vishal Bindroo

Electronic Theses and Dissertations

This dissertation consists of two essays that study the relevant boundary conditions to the relationship between the customer satisfaction and loyalty. Retaining current customers is critical to a firm's performance and has been well-established in the literature. Extant literature tells us that loyal customers are typically less price sensitive, spend more than non-loyal customers, less expensive to retain, and more importantly, provide new referrals through positive word of mouth. In the first essay, drawing from decision justifiability theory, I posit that consideration set size and price-consciousness moderate the relationship between satisfaction and loyalty. At higher levels of consideration set sizes, …


Market-Based Asset Management And Shareholder Value: Investigating The Roles Of Human Capital And Factor Markets In Maximizing Returns On Customer Relationships, Chad Milewicz Jan 2009

Market-Based Asset Management And Shareholder Value: Investigating The Roles Of Human Capital And Factor Markets In Maximizing Returns On Customer Relationships, Chad Milewicz

Electronic Theses and Dissertations

The accountability of marketing investments continues to be a key area of concern for researchers and practitioners (MSI Research Priorities, 2008). In particular, market-based assets, specifically customer relationships, and their potential impact on firm performance are a significant source of interest. Though research in this area continues to grow, little is understood about how investments in human capital and the acquisition of alliance partners through factor markets relate to customer relationship management and the impact of customer relationships on performance. This dissertation presents two studies which, together, investigate how investments in market-based assets influence on abnormal stock returns. In the …


Marketing Partnerships: Impact Of Monitoring Schemes And Cooperative Advertising Agreements, Pavan Chennamaneni Jan 2009

Marketing Partnerships: Impact Of Monitoring Schemes And Cooperative Advertising Agreements, Pavan Chennamaneni

Electronic Theses and Dissertations

Marketing partnerships may involve either horizontal relationships (e.g., a co-marketing alliance between firms selling different products) or vertical relationships (e.g., between an upstream manufacturer and its downstream retailers). Either type of partnership often includes multiple members and the marketing efforts (e.g., level of advertising) of any member typically affect the profitability of the other members. When selecting their effort levels, however, the individual members of the partnership do not account for such externalities. Consequently, the overall effort on behalf of the partnership is not optimal. This dissertation investigates the value of contractual mechanisms such as monitoring schemes (for horizontal partnerships) …


Impact Of Returns Policies And Group-Buying On Channel Coordination, Thanh Tran Jan 2009

Impact Of Returns Policies And Group-Buying On Channel Coordination, Thanh Tran

Electronic Theses and Dissertations

This dissertation investigates the role of two marketing practices—returns policies and group-buying services—in improving channel coordination. The first study (presented in Chapter Two) focuses on the interaction between two types of returns policies—returns of unwanted products from consumers to retailers and returns of unsold inventory from retailers to manufacturers. Even without the right to return unsold inventory to the manufacturer, the retailers may accept returns from consumers; by doing so, they benefit from a less pricesensitive market demand, an ability to screen for high-valuation consumers, and a competitive advantage (offering a returns policy makes a retailer more attractive to consumers). …


Manchester Center: A Comparative Analysis Of Similar Local Nonprofits Using Financial Ratios, Brittani Wilson Jan 2009

Manchester Center: A Comparative Analysis Of Similar Local Nonprofits Using Financial Ratios, Brittani Wilson

MPA/MPP/MPFM Capstone Projects

The Manchester Center is a nonprofit agency located in Lexington, KY whose mission is "to enrich lives in our neighborhood through educational, recreational, and social activities." A project team from the University of Kentucky studied the Center's finances, internal business processes, employee development, and services to customers to develop a balanced scorecard. It became evident to the team that the center was strained financially and additional funds would be beneficial to the organization However, before any suggestions could be made it was important to determine where the Manchester Center stood financially compared to similar nonprofit organizations in the Lexington area. …


Building Collaborative Capacity Across Institutional Fields: A Theoretical Dissertation Based On A Meta-Analysis Of Existing Empirical Research, Vivian Hernandez Carrasco Jan 2009

Building Collaborative Capacity Across Institutional Fields: A Theoretical Dissertation Based On A Meta-Analysis Of Existing Empirical Research, Vivian Hernandez Carrasco

Open Access Theses & Dissertations

This Dissertation study folds the existing empirical literature across a broad spectrum of disciplines with the experience of a national collaboration between Fortune 500 corporations, government agencies and the United States Army to explore the capacity and key competencies required to support successful interorganizational collaboration (IOC) at the individual and organizational level. It explores the evolution of collaboration and maps the continuum of related concepts, illustrating their distinction in a spectrum of IOC. It presents the collaboration process as a dialectic model within a Systems Psychodynamic Perspective, detailing the necessary ingredients for increasing collaborative capacity within individuals and organizations. The …


Case Studies For Teaching Stylistics For Business Communication, Siow-Heng Ong Jan 2009

Case Studies For Teaching Stylistics For Business Communication, Siow-Heng Ong

Research Collection Lee Kong Chian School Of Business

The employment of stylistics can influence the effectiveness of a brochure, pamphlet, press release and other forms of business communication dramatically. When we consider that the language used to formulate the texts of these publicity materials has the potential to generate hundreds of thousands of dollars in sales, we do well to pay attention to how stylistics can be applied persuasively. This paper provides a theoretical framework for the mother of all stylistics, the metaphor. Examples of how metaphors are used to persuade are then discussed in prominent speeches and other texts. Finally, analytical and constructive assignments are posed and …


A Transformational Model Of Legal-Claiming, B. M. Goldman, Elizabeth Layne Paddock, R. Cropanzano Jan 2009

A Transformational Model Of Legal-Claiming, B. M. Goldman, Elizabeth Layne Paddock, R. Cropanzano

Research Collection Lee Kong Chian School Of Business

This paper proposes a model of legal-claiming based on the transformational approach to disputes detailed by Felstiner et al. The model suggest disputes evolve, with a number of areas of organizational behavior providing explanations for individual disputant actions at specific points in time, including self-categorization theory, attribution theory, social accounts, organizational justice, conflict escalation, and social information processing. Multiple propositions relating to legal-claiming were also developed that were inductively derived from in-depth interviews with 38 employees who filed employment-discrimination claims with the federal Equal Employment Opportunity Commission. Propositions focus on various stages of the dispute, including naming, blaming, claiming, and …


Modeling The Impact Of Test Anxiety And Test Familiarity On The Criterion-Related Validity Of Cognitive Ability Tests, Charlie L. Reeve, Eric D. Heggestad, Filip Lievens Jan 2009

Modeling The Impact Of Test Anxiety And Test Familiarity On The Criterion-Related Validity Of Cognitive Ability Tests, Charlie L. Reeve, Eric D. Heggestad, Filip Lievens

Research Collection Lee Kong Chian School Of Business

The assessment of cognitive abilities, whether it is for purposes of basic research or applied decision making. is potentially susceptible to both facilitating and debilitating influences. However, relatively little research has examined the degree to which these factors might moderate the criterion-related validity of cognitive ability tests. To address this gap, we use Classical Test Theory formulas to articulate how test anxiety and test familiarity can influence observed scores, observed score variance, and most importantly, the criterion-related validity of observed scores. The resulting equations reveal that understanding the influence of test anxiety and test familiarity on criterion-related validity coefficients requires …


Firm's Image Restoration Strategies: Cases In Ethical Apologia In Corporate Crisis, Kristin D. Mcdonald Jan 2009

Firm's Image Restoration Strategies: Cases In Ethical Apologia In Corporate Crisis, Kristin D. Mcdonald

Theses and Dissertations

This paper examines ethical behavior in organizations and the decisions made when faced with a crisis. The research looks at the anatomy of a crisis and the stages of a crisis (Gottschalk, 1993). The image restoration strategies are also included, along with the justification for image restoration in organizations. The five image restoration strategies are denial, evading responsibility, reducing the offensiveness, corrective action, and mortification (Benoit, 1995). Ethical apologia theory is described in the paper as well as the four factors of verbal defense (Ware and Linkugel, 1973). These four factors are denial, differentiation, bolstering, and transcendence. The paper also …


Estimating The Indirect Contribution Of Sports Books: Sports Wagering As A Driver Of Other In-House Revenues, Brett L.L. Abarbanel Jan 2009

Estimating The Indirect Contribution Of Sports Books: Sports Wagering As A Driver Of Other In-House Revenues, Brett L.L. Abarbanel

UNLV Theses, Dissertations, Professional Papers, and Capstones

Using data from a repeater market hotel in Las Vegas, Nevada, the relationship between sports book and slot machine revenues is examined. Daily sports book write and daily slot handle are compared over a 250 day period. Though many industry leaders theorize that sports book gamblers also wager in slot banks, the results of this research fail to demonstrate a statistically significant relationship between sports book write and slot coin-in. In addition, the model used included race book win as an independent variable. Race book win was found to be a highly insignificant indirect contributor to slot revenue volume and …


Examining The Influence Of Restaurant Green Practices On Customer Return Intention, Audrey L. Szuchnicki Jan 2009

Examining The Influence Of Restaurant Green Practices On Customer Return Intention, Audrey L. Szuchnicki

UNLV Theses, Dissertations, Professional Papers, and Capstones

In recent years there has been an increased awareness of how the actions of the foodservice industry are effecting the environment. With this awareness we have begun to see a change in priorities for both new and existing businesses. At the forefront of this change in the "green" direction is the GRA who certifies how eco-friendly an establishment is based on its' environmental guidelines. This study will examine the correlation between customer return intention and the institution of green practices within a restaurant setting. The expected outcome would be that a restaurant that is certified green or, implementing measures to …


Business Schools: Positioning, Rankings, Research And Futures, Howard Thomas Jan 2009

Business Schools: Positioning, Rankings, Research And Futures, Howard Thomas

Research Collection Lee Kong Chian School Of Business

In a recent paper (Thomas, 2007) I noted that, despite the undoubted success of business schools and particularly MBA programmes (Antunes and Thomas, 2007, p. 382), there has been considerable discussion about the purpose of business schools in modern universities. Indeed, I pointed out (Thomas, 2007, p. 9) that business schools “currently face an image and identity crisis and have been subject to a wide range of critical reviews about their societal status as academic and professional schools”. Bennis and O’Toole (2005); Ghoshal (2005); Pfeffer and Fong (2004); and Mintzberg and Gosling (2002) have suggested that business schools are too …


Exploring Knowledge Loss In The Contact Center: Key Loss Areas, Contributing Factors, And Performance Metric Implications, Elizabeth M. Herman Jan 2009

Exploring Knowledge Loss In The Contact Center: Key Loss Areas, Contributing Factors, And Performance Metric Implications, Elizabeth M. Herman

Walden Dissertations and Doctoral Studies

Knowledge loss, or organizational forgetting, is often overlooked in knowledge management frameworks, yet it costs organizations money, personnel, efficiency, and customer service. The purpose of this mixed model case study was to understand, using a model of forgetting as the conceptual framework, where and why loss occurred and to examine performance implications. An inbound telephone contact center was studied because of prolific changes in that industry regarding knowledge complexity and performance. The researcher interviewed 20 participants, observed 63 calls, and reviewed 3 months of performance data including average handle time, first call resolution percentages, and time spent on after call …


Leadership As Role And Relationship In Social Dynamics: An Exploratory Study Seeking A Leadership Archetype, Brian W. Bridgeforth Jan 2009

Leadership As Role And Relationship In Social Dynamics: An Exploratory Study Seeking A Leadership Archetype, Brian W. Bridgeforth

Walden Dissertations and Doctoral Studies

Previous research on leadership as archetype considered archetype as metaphor and not as it is understood in other literatures as a collectively accepted and defined role within and across cultures. Archetypical theories are posited as useful because they help us understand universal aspects of human behavior; however, empirical research demonstrating archetypical thinking and behavior remains rare. Accordingly, this phenomenological study investigated whether a leadership archetype exists as a shared cognitive template and if so, what characteristics define it. The theoretical framework used to examine the phenomenon of leadership combined leadership theory, philosophy of the mind, Jungian psychology, social constructionist theory, …


Evaluating Earnings Management With Derivatives And The Use Of Accounting Accruals: A Quasi Experimental Approach, Margot S. Geagon Jan 2009

Evaluating Earnings Management With Derivatives And The Use Of Accounting Accruals: A Quasi Experimental Approach, Margot S. Geagon

Walden Dissertations and Doctoral Studies

Most companies listed on the S&P 500 index have reported smoothed earnings since the 1990s inspiring questions from regulators about the accuracy of financial statements. In 1998, the Financial Accounting Standards Board issued SFAS No. 133 (Accounting for Derivative Instruments and Hedging Activities) to establish accounting and reporting standards for derivative instruments. In 2002, the Sarbanes-Oxley Act (SOX) was issued to eradicate earnings management activities and improve transparency in financial reporting. Although many studies have been conducted to evaluate changes in reporting requirements, much less is known about the effectiveness of these regulations on earning smoothing with discretionary accruals (DA) …


Auditing Standards Board (Asb) Meeting, October 26-30, 2009,Phoenix, Az, American Institute Of Certified Public Accountants. Auditing Standards Board Jan 2009

Auditing Standards Board (Asb) Meeting, October 26-30, 2009,Phoenix, Az, American Institute Of Certified Public Accountants. Auditing Standards Board

Association Sections, Divisions, Boards, Teams

No abstract provided.


A Comparison Of Two Types Of Rough Sets Induced By Coverings, Ying Sai Jan 2009

A Comparison Of Two Types Of Rough Sets Induced By Coverings, Ying Sai

Finance Faculty Works

Rough set theory is an important technique in knowledge discovery in databases. In covering-based rough sets, many types of rough set models were established in recent years. In this paper, we compare the covering-based rough sets defined by Zhu with ones defined by Xu and Zhang. We further explore the properties and structures of these types of rough set models. We also consider the reduction of coverings. Finally, the axiomatic systems for the lower and upper approximations defined by Xu and Zhang are constructed.


Regenerative Patterning In Swarm Robots: Mutual Benefits Of Research In Robotics And Stem Cell Biology, Michael Rubenstein, Ying Sai, Cheng-Ming Chuong, Wei-Min Shen Jan 2009

Regenerative Patterning In Swarm Robots: Mutual Benefits Of Research In Robotics And Stem Cell Biology, Michael Rubenstein, Ying Sai, Cheng-Ming Chuong, Wei-Min Shen

Finance Faculty Works

This paper presents a novel perspective of Robotic Stem Cells (RSCs), defined as the basic non-biological elements with stem cell like properties that can self-reorganize to repair damage to their swarming organization. "Self" here means that the elements can autonomously decide and execute their actions without requiring any preset triggers, commands, or help from external sources. We develop this concept for two purposes. One is to develop a new theory for self-organization and self-assembly of multi-robots systems that can detect and recover from unforeseen errors or attacks. This self-healing and self-regeneration is used to minimize the compromise of overall function …


The Role Of Method: Some Parting Thoughts From A Departing Editor, David Stewart Jan 2009

The Role Of Method: Some Parting Thoughts From A Departing Editor, David Stewart

Marketing & Business Law Faculty Works

No abstract provided.


Three Essays On Chinese Outward Investment, Yan Gao Jan 2009

Three Essays On Chinese Outward Investment, Yan Gao

Open Access Theses & Dissertations

Empirical research and theory development have traditionally focused on Western MNEs. The rise of multinational firms from the emerging markets, particularly MNEs from China has attracted limited empirical research attention. In the current research, I attempt to fill this gap by exploring the entry modes strategies, motivation and government interference when Chinese MNEs go abroad. Early international business theories suggested that firms invest abroad on the basis of possessing certain-firm specific competitive advantages. By leveraging these existing firm-specific advantages overseas, firms are able to generate sufficient returns to overcome the "liability of foreignness". These early FDI theories were largely based …


Top Management Team Heterogeneity, Global Strategic Posture, And Firm Performance: Evidence From Mnes Headquartered Around The World, Adrian Gil Jan 2009

Top Management Team Heterogeneity, Global Strategic Posture, And Firm Performance: Evidence From Mnes Headquartered Around The World, Adrian Gil

Open Access Theses & Dissertations

This study empirically examines the relationship between top management team (TMT) heterogeneity and firm performance for a sample of multinational enterprises (MNEs) headquartered in 31 countries from across the globe. Utilizing the theoretical perspectives of upper echelons (Hambrick & Mason, 1984) and information processing (Daft, Bettenhausen, & Tyler, 1993; Galbraith, 1973), I hypothesize that global strategic posture, a measure of the intensity of a firm's involvement in the multinational business environment, moderates the relationships between TMT heterogeneity and firm performance. My findings reveal an "enhancing" interaction (Cohen, Cohen, West, & Aiken, 2003: 285-286) between the different TMT heterogeneities investigated and …


Three Essays On The Quantification, Validation, And Application Of Gray's Accounting Values, Ramon P. Rodriguez Jan 2009

Three Essays On The Quantification, Validation, And Application Of Gray's Accounting Values, Ramon P. Rodriguez

Open Access Theses & Dissertations

This doctoral Dissertation creates, validates and uses a quantification of country-level accounting values based on Gray's (1988) framework. This Dissertation consists of three essays. The first essay reports the theoretical foundation and method for the quantification of the accounting values. The quantification results in reported scores for each of Gray's (1988) four accounting values - Professionalism versus Statutory Control, Uniformity versus Flexibility, Conservatism versus Optimism, and Secrecy versus Transparency. Accounting values scores are reported for 58 countries. The second essay reports the method and results of validation testing preformed on the accounting values scores. The primary validation method, Multi-Trait Multi-Method …


Cruising: A Whole Other World On Water, Exhibit Brochure, Grenka Bajramoski Jan 2009

Cruising: A Whole Other World On Water, Exhibit Brochure, Grenka Bajramoski

Rosen Library Exhibits

No abstract provided.


Performing Agreed-Upon Procedures Engagements That Address The Completeness, Accuracy, Or Consistency Of Xbrl-Tagged Data; Statement Of Position 09-1, American Institute Of Certified Public Accountants. Xbrl Assurance Task Force Jan 2009

Performing Agreed-Upon Procedures Engagements That Address The Completeness, Accuracy, Or Consistency Of Xbrl-Tagged Data; Statement Of Position 09-1, American Institute Of Certified Public Accountants. Xbrl Assurance Task Force

Exposure Drafts, Comment Letters, and Statements of Position

No abstract provided.


Proposed Statement On Auditing Standards: Consideration Of Laws And Regulations In An Audit Of Financial Statements; Exposure Draft (American Institute Of Certified Public Accountants) 2009, January 30, American Institute Of Certified Public Accountants. Auditing Standards Board Jan 2009

Proposed Statement On Auditing Standards: Consideration Of Laws And Regulations In An Audit Of Financial Statements; Exposure Draft (American Institute Of Certified Public Accountants) 2009, January 30, American Institute Of Certified Public Accountants. Auditing Standards Board

Exposure Drafts, Comment Letters, and Statements of Position

No abstract provided.


Comment Letters On Proposed Statement On Auditing Standards: Consideration Of Laws And Regulations In An Audit Of Financial Statements, American Institute Of Certified Public Accountants. Auditing Standards Board Jan 2009

Comment Letters On Proposed Statement On Auditing Standards: Consideration Of Laws And Regulations In An Audit Of Financial Statements, American Institute Of Certified Public Accountants. Auditing Standards Board

Exposure Drafts, Comment Letters, and Statements of Position

No abstract provided.


Compilation And Review Engagements; Statement On Standards For Accounting And Review Services 19, American Institute Of Certified Public Accountants. Accounting And Review Services Committee Jan 2009

Compilation And Review Engagements; Statement On Standards For Accounting And Review Services 19, American Institute Of Certified Public Accountants. Accounting And Review Services Committee

AICPA Professional Standards

No abstract provided.


White Paper: Navigating Through The Revised Aicpa Standards For Performing And Reporting On Peer Reviews And Related Interpretations, Effective For Peer Reivew Commencing On Or After January 1, 2009, June 16, 2008, American Institute Of Certified Public Accountants (Aicpa) Jan 2009

White Paper: Navigating Through The Revised Aicpa Standards For Performing And Reporting On Peer Reviews And Related Interpretations, Effective For Peer Reivew Commencing On Or After January 1, 2009, June 16, 2008, American Institute Of Certified Public Accountants (Aicpa)

AICPA Professional Standards

No abstract provided.


Aicpa Professional Standards: Code Of Professional Conduct And Bylaws As Of June 1, 2009, American Institute Of Certified Public Accountants (Aicpa) Jan 2009

Aicpa Professional Standards: Code Of Professional Conduct And Bylaws As Of June 1, 2009, American Institute Of Certified Public Accountants (Aicpa)

AICPA Professional Standards

No abstract provided.