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Full-Text Articles in Business

Understanding Patient Experiences: A Qualitative Study On Communication And Cultural Competence In Multiple Sclerosis Care, Vaishnavi Sridharan, Charee Thompson, Rola Mahmoud, Minnatallah N. E. Eltinay, Chungyi Chiu Aug 2025

Understanding Patient Experiences: A Qualitative Study On Communication And Cultural Competence In Multiple Sclerosis Care, Vaishnavi Sridharan, Charee Thompson, Rola Mahmoud, Minnatallah N. E. Eltinay, Chungyi Chiu

Patient Experience Journal

Objective: Effective communication is crucial in multiple sclerosis (MS) care, influencing patient satisfaction, self-management, and health outcomes. This study explores the experiences of people with MS (PwMS) regarding communication with healthcare providers and between providers within healthcare systems. Methods: This qualitative study analyzed open-ended responses from 590 participants in a national cross-sectional survey. Thematic content analysis was conducted to explore MS patients’ experiences with healthcare communication and care delivery. Results: Three major themes emerged: (1) Patient-provider communication, where 62.9% of participants reported positive experiences, citing responsiveness and empathy, while 37.1% noted issues such as inattentiveness and rushed consultations. (2) …


“Why Should Anyone Want To Make Things Better For Me Particularly?” – A Qualitative Exploration Of Care Opinion And Nhs Care Improvements, Emma Berry, Zoe Skea, Marion K. Campbell, Louise Locock Aug 2025

“Why Should Anyone Want To Make Things Better For Me Particularly?” – A Qualitative Exploration Of Care Opinion And Nhs Care Improvements, Emma Berry, Zoe Skea, Marion K. Campbell, Louise Locock

Patient Experience Journal

Care Opinion is an online platform which enables people to share anonymous feedback (known as “stories”) about their experiences of UK healthcare. In Scotland, this platform has official government backing, though healthcare organisations are not obliged to use it. Care Opinion staff review and edit these stories, acting as moderators. Healthcare staff are invited to respond to stories and are encouraged to use it for healthcare improvement. However, the number of changes made and registered on the platform is relatively small. This paper brings together findings from interviews with story authors (those sharing experiences), NHS staff and Care Opinion moderators …


Psychosocial Dimensions Of Living With Hep B: Notes From The Field: The Lived Experience Of A Mother Raising A Daughter With Hepatitis B, Julie Gerhardt Aug 2025

Psychosocial Dimensions Of Living With Hep B: Notes From The Field: The Lived Experience Of A Mother Raising A Daughter With Hepatitis B, Julie Gerhardt

Patient Experience Journal

What follows is based on the interweaving of three points of view each of which contributes to an understanding of the experience of living with Hepatitis B: (i) as the mother of a daughter who was diagnosed with HBV at 5 months and who still, at age 22, carries traces of the surface antigen in her blood; (ii) as a participant in the Hepatitis B Foundation’s (HBF) “Storytellers” program in which those impacted by the disease meet with others to share experiences and narrate a short video posted on the HBF website; and (iii) as a PhD research psychologist-turned-psychoanalyst interested …


My Husband Didn’T Have To Die: A Doctor Reflects On All That Went Wrong With Her Husband’S Care In One Of The Nation’S Top Medical Centers, Joanna A. Cooper Aug 2025

My Husband Didn’T Have To Die: A Doctor Reflects On All That Went Wrong With Her Husband’S Care In One Of The Nation’S Top Medical Centers, Joanna A. Cooper

Patient Experience Journal

The outcomes of complex care are never predictable. Despite this, reflecting on my husband’s care and his untimely death, I am certain that his fate would have been different with better communication, attention to detail, collaboration, and measures of curiosity, humility, and compassion.


Holding Space: An Effective Intervention For When Hope Wanes, Annette Lane, Marlette Reed, Rose Schroeder Aug 2025

Holding Space: An Effective Intervention For When Hope Wanes, Annette Lane, Marlette Reed, Rose Schroeder

Patient Experience Journal

Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is explained. Examples of holding space are woven throughout in order illustrate this concept. Finally, implications for professionals are provided.


The Art Of Diagnosis: How To Actively Participate In Your Healthcare, Vladislav Ilin, Daniel J. Morgan, Brad Peckler Aug 2025

The Art Of Diagnosis: How To Actively Participate In Your Healthcare, Vladislav Ilin, Daniel J. Morgan, Brad Peckler

Patient Experience Journal

Diagnosing illness is one of the most complex and error-prone aspects of healthcare, yet patients are rarely equipped with the knowledge or tools to engage in the process actively. This article demystifies diagnosis by explaining how doctors formulate differential diagnoses, the limitations of medical testing, and the cognitive and systemic factors that contribute to diagnostic errors. Drawing on real-world examples, the article highlights the crucial role of clear communication and collaborative decision-making between patients and clinicians. It offers practical, evidence-based strategies for patients to prepare for consultations, communicate their symptoms effectively, and ask key questions that promote accurate diagnosis. By …


Taking Time And Making Space For Patient And Caregiver Partners, R. Hamilton, L. Hives Aug 2025

Taking Time And Making Space For Patient And Caregiver Partners, R. Hamilton, L. Hives

Patient Experience Journal

Patient and caregiver engagement is a paramount element to ensure the voice of lived experience is integrated and prioritized in research. However, what it looks like to actually participate in authentic patient and caregiver engagement can be challenging without understanding the experience of our patient and caregiver partners. I had the honour of interviewing a patient and caregiver partner who bestowed rich guidance about what it means to deliver excellent patient and caregiver engagement in research. Themes of the interview included taking time to collaborate, being mindful and giving gratitude, actively listening to partner voices, leading alongside patient and caregiver …


From Fear To Hope: How Communication Transformed Our Pregnancy Journey A Personal Narrative On The Critical Role Of Healthcare Communication In Patient Experience, Valan. P, Pulidindi Venugopal Aug 2025

From Fear To Hope: How Communication Transformed Our Pregnancy Journey A Personal Narrative On The Critical Role Of Healthcare Communication In Patient Experience, Valan. P, Pulidindi Venugopal

Patient Experience Journal

This article emphasises the transformative potential of compassionate healthcare communication, particularly in the context of pregnancy loss. This personal narrative illustrates how varying communication approaches can significantly alter patient experiences, transforming anxiety-laden medical encounters into empowering partnerships with healthcare providers. A ten-month journey through pregnancy after a devastating miscarriage revealed the profound impact of communication quality on both clinical outcomes and emotional healing. The narrative contrasts three distinct communication environments: dismissive administrative systems that induce unnecessary stress, insensitive support staff during vulnerable moments, and a physician whose empathetic approach fundamentally transforms the entire pregnancy experience. Through a detailed examination of …


Why We Need A Patient-Centered Innovation Renaissance: A Horizontal And Vertical Integration Of Knowledge To Transform Care Pathways, Pieter Vandekerckhove, Benjamin H.L Harris, Louis J. Koizia, Ashok Handa, Chris Brainard, Steven Howard Aug 2025

Why We Need A Patient-Centered Innovation Renaissance: A Horizontal And Vertical Integration Of Knowledge To Transform Care Pathways, Pieter Vandekerckhove, Benjamin H.L Harris, Louis J. Koizia, Ashok Handa, Chris Brainard, Steven Howard

Patient Experience Journal

We are at a pivotal moment. The future of healthcare innovation can no longer be defined solely by technological advancement or institutional efficiency. While digital tools, therapies and platforms continue to evolve, they must be embedded within a broader transformation, one that places the human experience at the centre of how we design, deliver and evaluate care. This patient-centred renaissance calls for the integration of both horizontal and vertical forms of knowledge: connecting services across the care continuum. From the literature and our experience, an unexpected byproduct of co-production with patients in health innovation and care delivery is a reduction …


“Those Boxes Do Not Hold Me”: Using Narrative Health Experiences Research To Learn From Patients And Care Partners Beyond Surveys, Rachel Grob, Barbara Warren, Erika Cottrell, Njeri Grevious, Sara Knight, Mark Schlesinger, Kate Clegg Smith, Nancy Pandhi Aug 2025

“Those Boxes Do Not Hold Me”: Using Narrative Health Experiences Research To Learn From Patients And Care Partners Beyond Surveys, Rachel Grob, Barbara Warren, Erika Cottrell, Njeri Grevious, Sara Knight, Mark Schlesinger, Kate Clegg Smith, Nancy Pandhi

Patient Experience Journal

Stories are fundamental to how we understand individual beliefs and experiences, as well as collective mindsets and institutional practices. Volunteered narratives are abundant, especially on the interweb. We in the health experiences research community, however, are challenged to develop effective, equitable approaches to moving beyond surveys by hearing and responding to not just dominant voices, but also those whom research has historically ignored, silenced, or objectified. In this commentary, we describe one such approach: the Database of Individual Patient Experiences (DIPEx) methodology as adapted by the Health Experiences Research Network (HERN) for use in the U.S. context since 2015. We …


Mastering The Art Of Listening: The Human Experience Superpower, Jason A. Wolf Aug 2025

Mastering The Art Of Listening: The Human Experience Superpower, Jason A. Wolf

Patient Experience Journal

As human beings we do not live in isolation. Our existence is framed in the context of others. We are a part of families and teams, communities and countries; all which provide us with ideas and information, most delivered through the interactions we have with others. The very definition of experience itself conveys this as it opens with the words, “the sum of all interactions.”1 Every experience that we have is impacted by interactions with others. This give and take of connection is the breath of our humanity. Through it we transfer thoughts and beliefs, words and emotions. Moments …


The Tax Adviser, Volume 11, Number 12, December 1980, American Institute Of Certified Public Accountants Aug 2025

The Tax Adviser, Volume 11, Number 12, December 1980, American Institute Of Certified Public Accountants

Tax Adviser

No abstract provided.


Author Index, 12 Months Ended November 1980, American Institute Of Certified Public Accountants Aug 2025

Author Index, 12 Months Ended November 1980, American Institute Of Certified Public Accountants

Tax Adviser

No abstract provided.


Tax Trends, E. S. Linett Aug 2025

Tax Trends, E. S. Linett

Tax Adviser

No abstract provided.


Washington Report: Technical Advice From Assistant Commissioner Portney, Kenneth F. Thomas, William R. Stromsem, Gerald G. Portney, American Institute Of Certified Public Accountants. Federal Tax Division Aug 2025

Washington Report: Technical Advice From Assistant Commissioner Portney, Kenneth F. Thomas, William R. Stromsem, Gerald G. Portney, American Institute Of Certified Public Accountants. Federal Tax Division

Tax Adviser

No abstract provided.


Thumbtax, Robert F. Manning Aug 2025

Thumbtax, Robert F. Manning

Tax Adviser

No abstract provided.


Like-Kind Exchanges Of Partnership Interests, M. Keith Prescott Aug 2025

Like-Kind Exchanges Of Partnership Interests, M. Keith Prescott

Tax Adviser

No abstract provided.


Tax Clinic, James E. Power Aug 2025

Tax Clinic, James E. Power

Tax Adviser

No abstract provided.


Storage Facilities And The Investment Credit, Lawrence Maples Aug 2025

Storage Facilities And The Investment Credit, Lawrence Maples

Tax Adviser

No abstract provided.


Estate Planning: Planning And Tax Considerations In The Use Of Revocable Trusts (Part Ii), Julian S. Bush, Howard M. Zaritsky Aug 2025

Estate Planning: Planning And Tax Considerations In The Use Of Revocable Trusts (Part Ii), Julian S. Bush, Howard M. Zaritsky

Tax Adviser

No abstract provided.


Unitary Method Of State Taxation After Mobil And Exxon, Caryl Nackenson, Robert Feinschreiber Aug 2025

Unitary Method Of State Taxation After Mobil And Exxon, Caryl Nackenson, Robert Feinschreiber

Tax Adviser

No abstract provided.


Management Behavior Required For Creating Social Value In The Uae, André De Waal, Meerna Mroueh Aug 2025

Management Behavior Required For Creating Social Value In The Uae, André De Waal, Meerna Mroueh

Arab Economic and Business Journal

This study explores how specific managerial behaviors support social value creation in UAE-based Takaful organizations. Using the High-Performance Organization (HPO) framework - particularly the Management Quality factor - it analyzes data from 230 questionnaires and 59 interviews. Findings show strengths in trust and relationship-building, but weaknesses in decision-making, leadership effectiveness, and performance management. Compared to national and global HPO benchmarks, the case organizations scored lower, indicating cultural and organizational barriers. The study offers industry-specific recommendations and presents a practical approach for measuring the alignment between managerial behaviors and ESG, CSR, and EDI goals in Islamic financial institutions.


The Tax Adviser, Volume 11, Number 11, November 1980, American Institute Of Certified Public Accountants Aug 2025

The Tax Adviser, Volume 11, Number 11, November 1980, American Institute Of Certified Public Accountants

Tax Adviser

No abstract provided.


Tax Trends, E. S. Linett Aug 2025

Tax Trends, E. S. Linett

Tax Adviser

No abstract provided.


Thumbtax, Robert F. Manning Aug 2025

Thumbtax, Robert F. Manning

Tax Adviser

No abstract provided.


Washington Report: Irs Adopts Guidelines For Preparer Negligence Penalty, Kenneth F. Thomas, William R. Stromsem Aug 2025

Washington Report: Irs Adopts Guidelines For Preparer Negligence Penalty, Kenneth F. Thomas, William R. Stromsem

Tax Adviser

No abstract provided.


Accounting For Vacation Pay: Is It Time To Change Your Method?, Terry R. Nygaard, Lou B. Davenport Aug 2025

Accounting For Vacation Pay: Is It Time To Change Your Method?, Terry R. Nygaard, Lou B. Davenport

Tax Adviser

No abstract provided.


Tax Clinic, Darwin Broenen Aug 2025

Tax Clinic, Darwin Broenen

Tax Adviser

No abstract provided.


Willfulness And The 100% Penalty, Herbert L. Jensen Aug 2025

Willfulness And The 100% Penalty, Herbert L. Jensen

Tax Adviser

No abstract provided.


Estate Planning: Planning And Tax Considerations In The Use Of Revocable Trusts (Part I)*, Julian S. Bush, Howard M. Zaritsky Aug 2025

Estate Planning: Planning And Tax Considerations In The Use Of Revocable Trusts (Part I)*, Julian S. Bush, Howard M. Zaritsky

Tax Adviser

No abstract provided.