Business Commons^™

The Effect Of Service Excellence Training: Examining Providers' Patient Experience Scores, Katelyn J. Cavanaugh, Monica A. Johnson, Courtney L. Holladay

Patient Experience Journal

Previous research and applied work has shown that communication-based training has the potential to impact important outcomes for healthcare organizations. Our institution developed and deployed Service Excellence, a communications-focused training, in our large academic cancer-focused healthcare system. In this study, we investigated whether patient experience improved for those with care providers who completed Service Excellence, as measured by Press Ganey Provider Experience surveys, and whether the effect of Service Excellence training depends on employee engagement. Results indicated that participating in Service Excellence training positively impacts perceptions of patient experience, and that the impact of the training is stronger for providers …

Using Design-Thinking To Investigate And Improve Patient Experience, Jennifer Smiechowski, Megan Mercia, Kyle Kemp, Elizabeth Oddone Paolucci, Maria Santana, Rahim Kachra

Patient Experience Journal

Understanding and enhancing the patient experience can lead to improved healthcare outcomes. The purpose of this study was to capture a comprehensive and nuanced understanding of the patient experience on an inpatient medical teaching unit in order to identify key deficiencies and unmet needs. We then aim to implement a design-thinking methodology to find innovative ways to solve these deficiencies. Here we present the first two phases of this four-phased study. We retrospectively and prospectively collected quantitative data about patient experience with the Canadian Patient Experiences Survey-Inpatient Care. We then used this data to guide patient interviews. We identified several …

Information Technology Usage Among Afghan Women Business Leaders, Karen A. Putnam

Communications of the IIMA

Prior to 2001, under the Taliban-ruled government, Afghanistan Information Technology (IT) usage was restricted to a few select individuals. Women were not allowed to attend schools or enter public areas without a related male escort and were expected to stay in the family home (Roshan, 2013). However, since 2001, the Afghan IT infrastructure allowed women to join the business sector to become educated in commerce, and they marketed products, goods, or services. Simple IT tools such as mobile phones have offered affordable business options for women, such as payment transactions over the phone or social media accounts. Afghan women leaders …

Development Of Strength And Operational Strength Skills Of Qualified Judoists Aged 15-17 Years In Sports Improvement Groups, Sirojiddin Erkinboevich Qodirov

Eurasian Journal of Sport Science

Purpose: To theoretically develop a differentiated method for improving the quality of strength and dexterity of qualified judokas aged 15-17 in various weight categories at the stage of sports development and substantiate the effectiveness of the selected exercises in the study .

Methods: The program developed for the development of general and special physical training is structured as follows. Two sets of exercises are aimed at improving the special physical training of judoists (SPT - 4 sets of exercises) (GPT - 7 sets of exercises). The first set of general physical exercises is 4 turns, each series is performed in …

Emerging Market Firms’ Response To U.S. Economic Recession And The Subsequent Period’S Performance, Tewhan Hahn, Ravi Chinta

International Journal of Applied Management and Technology

We investigated the changes in behaviors of firms in emerging markets in response to the U.S. economic recession and the impact of those changes in strategic behaviors on subsequent periods’ operating performances. Specifically, we adopted an event-study methodology, using a sample of emerging market firms, to investigate the nature of the effects of the U.S. economic recession on firms in emerging markets. Based on 5,887 firms in nine emerging countries, our results show that firms in emerging markets exhibit changes in strategy variables, and those changes have a significant effect on the subsequent periods’ operating performance. In addition, we found …

Methodology For Organizing Rugby Trainings Among Schoolchildren, Farrukh Israil O’G’Li Ismailov

Eurasian Journal of Sport Science

Purpose: The aim of the study is to modernize the process of physical education of younger schoolchildren by means of rugby, since rugby classes also contribute to the socio-psychological formation of the student's personality. Rugby educates character, promotes the manifestation of leadership qualities, the development of creative skills.

Methods: The main organizational and methodological conditions for the implementation of the developed technology are: the predominant use of the competitive game method in the process of teaching technical and tactical rugby actions; modeling of competitive conditions in training; the formation of creative thinking in solving problem problems, the acquisition of practical …

The Effectiveness Of The Formation During The Experiment Of The Accuracy Of The Impact On The Right And Left Foot When Exposed To The Load On The Rotational Movement In Taekwondo At The Age Of 15-16 Years, Komil Dekhkonovich Yarashev, Bektosh Shomurodovich Rakhmatov

Eurasian Journal of Sport Science

Purpose: It consists in studying the dynamics of changes in the course of pedagogical experience of the accuracy of kicks under the influence of body rotation to the left and right in 15-16 year old taekwondo athletes. Taekwondo athletes aged 15-16 years, consisting of 12 people from the control and experimental groups, were involved in pedagogical practice classes held for 7 months.

Methods: In the practice of taekwondo training, the specialized technical and vestibulosomatic exercises developed by us were carried out using questionnaires, video recordings, operational strength, statistic chronometry (time to maintain balance), vestibulo chronometry (maintaining balance during rotational movement …

Income Inequality And Consumption Pattern Among Bop Consumers In India, Sarath Sennimalai, S D. Sivakumar

International Review of Business and Economics

Marketing discipline has evolved through the context of the industrialized or developed world. However, the largest groups of consumers are also the poorest (Bottom of the Pyramid category) and economic inequality is still persisting among BOP consumers. Using the Gini co-efficient, economic inequality was measured with the help of World Bank report. The main aim of this paper is to know about the trends that took place in income inequality and consumption pattern among BOP consumers based on household surveys (from NSSO and World Bank). It shows that income inequality among BOP consumers has been increasing simultaneously with increase in …

Consumer Attitude And Their Purchase Intention: A Review Of Literature, Venkatesh S. Shastry, Anupama

International Review of Business and Economics

The objective of the paper is to bring spotlight on literature related to consumer attitude and purchase intention. The Paper attempts to identify and segregate factors which are vital and critical antecedents to formation of consumer attitude consequently “Intention to purchase”. For this purpose over 200 Journal articles were scrutinized on pre-set parameters, while 25 of them that are relevant research papers presented here. The factors considered include social media, traditional media, Word of mouth, message process involvement and trust. The findings of the study include a gamut of research objectives and aims, host of pertinent scales, commonly adopted methodologies, …

Who Are Our Fans: An Application Of Principal Component-Cluster Technique Analysis To Market Segmentation Of College Football Fans, Daniel A. Rascher, Kenneth Cortsen, Mark S. Nagel, Tiffany Richardson

Journal of Applied Sport Management

A 66-question online marketing survey of 2,800 football fans who had purchased tickets to a Division I, Power 5 (P5) university football game was conducted in order to understand the fan base and provide better services and targeted marketing. Principal Component Analysis was employed to combine responses from multiple questions about purchase behavior, on-site satisfaction, demographics, and other criteria. Subsequent market segmentation via cluster analysis indicated that 95% of the survey respondents could be categorized into one of five clusters. The identified fan perceptions and evaluations resulted in the P5 athletic department taking specific actions to improve targeted marketing activities …

Win-At-All-Costs? Exploring Bottom-Line Mentality As A Buffer Between Athletic Director Servant Leadership And Coach Commitment, Matt Robinson, Jun Woo Kim, Marshall Magnusen, Mitchell Neubert

Journal of Applied Sport Management

Servant leadership (SL), characterized by enduring qualities of genuine caring, humility, and empathy, has been positively associated with numerous leader effectiveness outcomes (e.g., employee satisfaction) across sport and non-sport settings. This study addresses the need to more thoroughly investigate follower characteristics that may allow servant leadership to be more (or less) effective in a sport context. Drawing from leader-member exchange theory, this study predicted head coach bottom-line mentality (i.e. 1-dimensional, win-at-all-costs attitude) would negatively impact the relationship between athletic director SL and head coach commitment. Surveying a sample of 810 interscholastic HCs across the USA, Structural Equation Modeling revealed SL’s …

Intercollegiate Athletics Marketing-Generated Revenue: Within Autonomy Football Bowl Subdivision, Alicia Romano, Jamie Riggs, Alan Morse, Yoon Tae Sung

Journal of Applied Sport Management

Intercollegiate athletic market-generating revenue (MGR) is of interest to administrators for increasing institution revenue. The driving factors of MGR (i.e., conference, facilities, and finances) need to be understood to allow target level planning for increasing MGR. Multiple linear regression was used to assess MGR on a sample of U.S. autonomy Football Bowl Subdivision institutions. Per capita attendance by designated marketing area, capacity, and contributions were shown to have a strong, quantifiable influence on MGR. By setting the levels of the facility and financial determinant variables, and adjusting for conference, the MGR may be predicted or targeted for institution revenue goals.

Application Of Fmea In Solving The Financial Inclusion Issue In India, Chandravadan Shrihari Goritiyal, Shreya Surve

International Review of Business and Economics

Failure mode and effect analysis (FMEA) is an operational tool which systematically, proactively evaluates the method to spot where the potential failure might occur and identify the potential causes, which would help to reduce the relevant impact of various failures in the process. Financial inclusion generally understood to mean the method of ensuring access to appropriate financial products and services needed by all sections of society including vulnerable groups at an economical cost. It's an immediate impact on the expansion of the economy of the country. This paper analyses the effect of Indian citizen participation in financial inclusion and identifies …

Optimum Commodity Taxation When Employment Matters, P. Nandakumar Warreir

International Review of Business and Economics

Ramsey's inelasticity rule for optimum commodity taxation has been criticized for indicating tax rates for basic necessities which have lower elasticities of demand than luxury consumption items. However, it is noted that skilful marketing techniques tend to lower the demand elasticities of luxury items so that it is not evident that the Ramsey rule is inequitable. In this paper equity concerns from a macroeconomic viewpoint are introduced, modifying the Ramsey rule approach by including total employment in the decision-maker's utility function. Then it is seen that the relative tax rate of the product which is more labour-intensive in production is …

Concentrated Ownership And Firm’S Performance: A Bibliometric Analysis Of The Literature, Ada Guštin Habuš, Janez Prašnikar

Economic and Business Review

The article aims to describe the historical sequence, interrelatedness, and development of dominant and emerging research areas within the concentrated ownership literature. Moreover, it aims to determine the most influential articles, authors, journals, and countries in the field by applying a bibliometric analysis. The latter reveals that the future research concerning concentrated ownership should be more country-based and use consistent and more extended data sets. It should also apply different theoretical frameworks, profound institutional analysis, and look for cross-fertilization of ideas, which could be spread worldwide.

Logistics Outsourcing In Large Manufacturing Companies: The Case Of Slovenia And Lessons From Other Countries, Marko Budler, Marko Jakšič, Teja Vilfan

Economic and Business Review

Logistics outsourcing is a mode of operation for companies in global supply chains that have been increasingly devoting more attention to their core activities. This study examines the state-of-the-art in logistics outsourcing in the Slovenian manufacturing industry. Additionally, the authors benchmark the findings against a similar study from 2013. Finally, this study provides a discussion of logistics-outsourcing specifics in some countries with the use of secondary data. We identify transportation as a top-ranked logistics activity, and a general propensity for higher-level logistics outsourcing (e.g. 4PL). The authors contribute to the supply-chain management society by identifying the drivers of, barriers to, …

The Influence Of Intrinsic Motivational Forces On Consumers’ Product Purchase Intentions, Sumera Syed, Syed R. H. Shah, Fauziah S. Ahmad

Journal of Mediterranean Tourism Research

Food is perceived as the top most surviving need of humans since their existence. With the passage of time, this need has been further revolutionized with added requirements of safety and hygienic factors. Halal food having both of these factors, has gained popularity among both Muslims and non-Muslims consumers. Despite of ever increasing trend of Halal food consumption, the research to uncap this amazingly growing sector is still in its infancy stages. Interestingly, the role of intrinsic motivation in shaping up intention of the consumers for Halal food purchase is still not well explored. This study has addressed this untapped …

The Jury Trial Reinvented, Christopher Robertson, Michael Elias Shammas

Texas A&M Law Review

The Framers of the Sixth and Seventh Amendments to the United States Constitution recognized that jury trials were essential for maintaining democratic legitimacy and avoiding epistemic crises. As an institution, the jury trial is purpose-built to engage citizens in the process of deliberative, participatory democracy with ground rules. The jury trial provides a carefully constructed setting aimed at sorting truth from falsehood.

Despite its value, the jury trial has been under assault for decades. Concededly, jury trials can sometimes be inefficient, unreliable, unpredictable, and impractical. The COVID–19 pandemic rendered most physical jury trials unworkable but spurred some courts to begin …

Does Innovation Explain The Skewness Of Stock Returns?, Ahmed Baig, Hassan Anjum Butt, Abrar Fitwi, Joey Smith

American Business Review

This paper investigates the impact of firm-level innovation on the skewness of stock returns. Using data on a broad sample of equities from the major US stock exchanges, we find that innovative companies exhibit strong positive skewness. Our results are robust to both input and output measures of innovation as we find that increases in both firm-level research and development expenditure (R&D), as well as the number of patents, are positively associated with future stock return skewness. Our results hold using both systematic and idiosyncratic measures of skewness while controlling for various stock characteristics, time, and industry-fixed effects.

Effect Of Environmental Csr Initiatives On Potential Stakeholders’ Perception Of Non-Environmentally Friendly Sporting Events, Yong-Chae Rhee, Yukyoum Kim

Journal of Applied Sport Management

The protection of the natural environment is increasingly being perceived as a pillar of CSR. Although most professional sport organizations in the United States participate in some form of philanthropic activity, little research has examined how non-environmentally friendly sport organizations can effectively communicate their environmental initiatives. Two different CSR approaches (Environmental and Nationalistic) by NASCAR were exposed to potential stakeholders to examine the changes in the perception (Attitude, Reputation, Identification, and Perceived CSR) of the organization. We analyzed the MIMIC model to compare the means on the latent constructs. Environmental approach showed positive changes in potential stakeholders’ perception toward NASCAR. …

The Co-Evolution Of Global Legitimation And Technology Upgrading: The Case Of Huawei, Sihong Wu, Di Fan, Yiyi Su

American Business Review

This study explores the underlying relationship between acquisition of global legitimacy and the search for technology upgrading by Chinese multinational enterprises (MNEs). Using Huawei’s investment in Russia, Kenya, the United Kingdom and Canada as an in-depth case study, we observe that through corporate social responsibility (CSR) activities in foreign markets and engaging with local community, Chinese MNEs can acquire global legitimacy and gradually catch up with industry leaders. However, the process of global legitimation and innovation continues to evolve. We find that, together with engaging in CSR activities, acquisition of sophisticated knowledge and creation of innovation bring more legitimacy challenges …

The Linkages Between Commitment To Sustainability, Organizational Culture, Quality Management, And Organizational Performance, Lillian Y. Fok, Yun-Chen Morgan, Susan Zee

International Journal of Applied Management and Technology

The growing economic pressures, rising awareness of the importance of environmental protection, and stringent global regulations are leading to more integration of sustainability initiatives into corporate strategies across multiple industries. These sustainability initiatives can alter organization cultures and affect employee perceptions and organizational outcomes. In this study, 331 respondents from a wide variety of industries in the South were surveyed. Results showed that companies’ overall green/sustainability orientation is related to organizational culture, quality management maturity, and companies’ performance. The findings implied that it is imperative to develop an organizational culture that is supportive of quality and sustainability to ensure the …

J Mich Dent Assoc November 2021

The Journal of the Michigan Dental Association

Every month, The Journal of the Michigan Dental Association brings news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200+ members. No publication reaches more Michigan dentists!

In this issue, the reader will find the following original content:

• Cover stories with a “Focus on Advocacy: Helping Dentistry Succeed”, including “MDA Dental PAC: What It Is and Why It Matters “, “2021 Advocacy Success — and More to Come “, and “Dental Programs Maintained in 2021-22 State Budget”.
• A feature article on “The Anishinaabe Dental Outreach Program”.
• A feature article, “How Your Website and …

The Trilemma Of 2020: Understanding Higher Education’S Fall 2020 Reopening Decision Amidst The Covid Crisis, Rob Weitz, Viswa Viswanathan, David Rosenthal

American Business Review

In the summer of 2020, as the COVID-19 pandemic continued to spread around the world, institutions of higher education were faced with three options in terms of their teaching modality for fall 2020: resume in-person education, switch to online delivery, or adopt a hybrid approach. This observational research study aims to tease out the variables that explain the decisions announced in summer 2020 by various colleges and universities in the United States for their planned instruction for fall 2020. We propose and test eight hypotheses related to the decision. The study found statistical confirmation that universities with higher financial stability …

Do Black-Owned Banks Substitute For Payday Lenders? An Exploratory Study, James R. Barth, Richard J. Cebula, Jiayi Xu

American Business Review

The annualized interest rate charged on payday loans can reach 1,950 percent, whereas similar rates charged by banks are typically less than 25 percent. Also, persons borrowing from payday lenders and paying the higher interest rates are disproportionately lower-income Blacks. This provides an incentive for Blacks seeking loans to turn to banks rather than payday lenders. This may be more likely to happen when there are Black-owned banks in communities with greater percentages of Blacks. Indeed, offices of such banks may substitute for payday loan stores, providing a greater opportunity for Blacks to avoid the higher interest rates associated with …

Financial Frictions And Macroeconomy During Financial Crises: A Bayesian Dsge Assessment, Eric Martial Etoundi Atenga Dr., Maman Hassan Abdo, Mbodja Mougoué

American Business Review

The recent global financial crisis and the Eurozone sovereign default have rekindled the debate on the interactions between the real sector and the financial sphere. The present paper provides an assessment of the role of financial frictions on business cycles in Canada, the Euro Area, the U.K., and the U.S. during these recent financial crises using an extension of the DSGE methodology described by Merola (2015). The main goal is to examine whether and the extent to which those crises enhanced the contribution of financial frictions in driving macroeconomic fluctuations. The models’ properties are examined with posteriors distributions, variance decomposition, …

Antecedents And Outcomes Of Duty Orientation Among Salespeople, James Deconinck, Drew Carnes, Mary Beth Deconinck

American Business Review

This study analyzed the relationship among ethical leadership, duty orientation, perceived organizational support (PSS), organizational citizenship behaviors (OCBs) and job performance among a sample of 45 sales managers and 203 salespeople. Duty orientation and perceived organizational support were found to mediate the relationship between ethical leadership and performance outcomes. Ethical leadership was a direct predictor of OCBs but not job performance. This study shows the importance of analyzing ethical leadership, duty orientation, and PSS and their relationship with OCBs and job performance in the salesforce.

Exchange Rate Pass-Through Into Japanese Import Prices: Evidence At Both Bilateral And Product Levels, Channary Khun, Sokchea Lim, Hem Basnet

American Business Review

This study investigates the degree of the exchange rate pass-through to Japanese bilateral import prices at the product level for major Japan's trading partners (US, EU, and Asian NIEs) for a period (1998:1-2010:12) dubbed as Japan's lost decade and marked by a gradual the exchange rate appreciation against the US dollar. By considering both country and product dimensions in a unified framework, this study makes one of the first attempts to analyze the responsiveness of Japanese import prices to exchange rate movement. The empirical analysis suggests a declining exchange rate pass-through to Japanese import prices at the bilateral level in …

Post-Great-Recession Human Migration Patterns In The U.S.: The Overlooked Impacts Of Entrepreneurial Activity And Personal Freedom, Richard J. Cebula

American Business Review

Effectively no scholarly research has been published in peer-reviewed journals on the potential migration impacts of environments that are more conducive to entrepreneurship. Similarly, the potential migration impact of personal freedom also is essentially ignored in the literature. This study seeks to add to the literature by investigating the impacts of both entrepreneurial activity and personal freedom on state in-migration patterns. Using a panel dataset for the post-Great Recession period 2010-2017, the empirical analysis reveals that all three of the Kauffman indices of entrepreneurial activity are found to exercise a positive and statistically significant impact on both net in-migration and …

Change In Illiquidity Of Family Firms With Institutional Pressure: Evidence From India, Amit Chakrabarti, Kaveri Krishnan

American Business Review

This paper investigates the impact of the family business on illiquidity in an emerging market and how it evolves with regulatory changes. The study uses panel data multiple regression on a sample of 25,418 observations on 3,606 firms from India within nine years from 2006 to 2014. The study finds that family firms have significantly higher illiquidity compared to non-family firms. Moreover, family businesses have successfully resisted the institutional pressure to decrease illiquidity and have also defied these coercive pressures to increase the illiquidity of family businesses finally. The study also found heterogeneity in the behaviour of family businesses based …