Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Social and Behavioral Sciences (106)
- Finance and Financial Management (38)
- Education (36)
- Communication (35)
- Economics (34)
-
- Management Information Systems (31)
- Organizational Behavior and Theory (31)
- Organizational Communication (31)
- Accounting (30)
- Taxation (30)
- Entrepreneurial and Small Business Operations (23)
- Marketing (21)
- Operations and Supply Chain Management (20)
- Agribusiness (19)
- Law (15)
- Public Affairs, Public Policy and Public Administration (15)
- Animal Studies (14)
- Hospitality Administration and Management (12)
- Corporate Finance (10)
- Life Sciences (10)
- Management Sciences and Quantitative Methods (9)
- Defense and Security Studies (8)
- National Security Law (8)
- Portfolio and Security Analysis (8)
- International Business (7)
- Business Administration, Management, and Operations (6)
- Agricultural Economics (5)
- Agriculture (5)
- Food Science (5)
- Institution
-
- Seton Hall University (31)
- University of Mississippi (30)
- Brigham Young University (25)
- Fort Hays State University (24)
- California State University, San Bernardino (22)
-
- Asia Marketing Journal (AMJ) (19)
- Sacred Heart University (18)
- Institute of Business Administration (16)
- WellBeing International (14)
- Florida International University (12)
- Universitas Indonesia (9)
- Central Bank of Nigeria (8)
- National Taiwan Ocean University (8)
- University of Nebraska at Kearney (8)
- University of South Florida (8)
- University of Arkansas, Fayetteville (7)
- Wayne State University (5)
- Bowling Green State University (4)
- Brigham Young University Law School (4)
- The University of Maine (4)
- University of Denver (2)
- Kennesaw State University (1)
- Osgoode Hall Law School of York University (1)
- South Dakota State University (1)
- University of New Hampshire (1)
- W.E. Upjohn Institute for Employment Research (1)
- Keyword
-
- Information (8)
- Technology (8)
- Management (6)
- Analysis (5)
- Entrepreneurship (5)
-
- Intelligence studies/education (5)
- Banking (4)
- Book review (4)
- China (4)
- Entrepreneurs (4)
- Intelligence analysis (4)
- Model (4)
- Security studies (4)
- Business (3)
- Communication (3)
- Computer (3)
- Corporate responsibility (3)
- Development (3)
- Finance (3)
- Industry (3)
- Maine (3)
- Research (3)
- Support (3)
- Theory (3)
- User (3)
- 고객만족 (3)
- . (2)
- Accounting History International Conference (6th : 2010 : Wellington : New Zealand) (2)
- Aquatic risk management (2)
- Asia (2)
- Publication
-
- Organization Management Journal (31)
- Journal of Microfinance / ESR Review (25)
- Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012) (24)
- Journal of International Technology and Information Management (22)
- Accounting Historians Journal (19)
-
- Asia Marketing Journal (19)
- New England Journal of Entrepreneurship (18)
- Business Review (16)
- Agribusiness Reports (14)
- Hospitality Review (12)
- Accounting Historians Notebook (11)
- The South East Asian Journal of Management (9)
- Bullion (8)
- Journal of Marine Science and Technology (8)
- Journal of Strategic Security (8)
- Mountain Plains Journal of Business and Technology (8)
- Journal of Transportation Management (5)
- Brigham Young University International Law & Management Review (4)
- Discovery, The Student Journal of Dale Bumpers College of Agricultural, Food and Life Sciences (4)
- International Journal of Aquatic Research and Education (4)
- Inquiry: The University of Arkansas Undergraduate Research Journal (3)
- Maine Policy Review (3)
- Human Rights & Human Welfare (2)
- Employment Research Newsletter (1)
- Minerva (1)
- Osgoode Hall Law Journal (1)
- The Journal of Undergraduate Research (1)
- The Southeastern Librarian (1)
- The University of New Hampshire Law Review (1)
Articles 31 - 60 of 283
Full-Text Articles in Business
과학적 마케팅 의사결정을 위한 전문화된 고객지향 정보창출, Young Won Ha, Ju Young Kim, Jin Gyo Kim
과학적 마케팅 의사결정을 위한 전문화된 고객지향 정보창출, Young Won Ha, Ju Young Kim, Jin Gyo Kim
Asia Marketing Journal
This paper presents a case study on competitive strategies of TNS Korea, the leading marketing research company in Korea. The case study shows that core competences of TNS Korea are its scientific expertise and customer-oriented consulting service and that these two core competences are sustained and further improved by implementing comprehensive human resource development strategies. The successful competitive strategies of TNS Korea provide significant managerial implications to firms in marketing research and other industries.
Lig손해보험의 새로운 기업브랜드 전략을 통한 기업이미지 재정립, Kwang Ho Ahn, Chang Jo Yoo, Dong Hoon Kim
Lig손해보험의 새로운 기업브랜드 전략을 통한 기업이미지 재정립, Kwang Ho Ahn, Chang Jo Yoo, Dong Hoon Kim
Asia Marketing Journal
After having changed its corporate brand from LG Fire & Marine Insurance to LIG Non-life Insurance in 2006, LIG Insurance has successfully built the corporate image as the leading insurance financial group by engaging in extensive corporate social responsibility activities. LIG, as ``a partner for sharing precious moments of life``, intended to provide customers a new value of an insurance by building up the new corporate brand. It established three values to be shared internally. First was to instill a brand value orientation within the organization. Second, the firm identified the brand`s value to be delivered to the customers. Third, …
삼성석유화학의 토털 마케팅을 통한 고객 가치 창출, You Jae Yi, Sun A La, Ki Wan Park, Lee
삼성석유화학의 토털 마케팅을 통한 고객 가치 창출, You Jae Yi, Sun A La, Ki Wan Park, Lee
Asia Marketing Journal
The objective of the present case study is to analyze how effectively Samsung Petrochemical, which is a representative business-to-business corporation, has created customer value through total marketing strategy. Many business-to-business companies often underestimate or even denigrate the roles played by marketing within organizations and consider marketing investments as costs. However, the current case illustrates that total marketing strategy including brand marketing and others can be effectively employed to maximize customer value even in business-to-business sectors. The case summarizes that total marketing strategy of Samsung Petrochemical is comprised of two primary pillars: brand marketing and the SPC model as an implementation …
사회공헌활동을 통한 삼성테스코의 지속가능경영, Young Chan Kim, Kwang Ho Ahn, Young Kyun Lim
사회공헌활동을 통한 삼성테스코의 지속가능경영, Young Chan Kim, Kwang Ho Ahn, Young Kyun Lim
Asia Marketing Journal
Samsung Tesco is a representative company that is successfully enforcing ``sustainable management`` through creative, systematic corporate responsibility (CR). The concentration on CR is because of the fact that the modern society expects companies to do a role as a social citizen. For this reason, Samsung Tesco emphasizes that the cost of carrying on CR is an important factor in business which leads to a positive cycle in business, and accordingly is rather an investment than a cost. The reason why Samsung Tesco proclaimed its resolution to make best efforts on CR is because Samsung Tesco thinks CR is a necessary …
Perceived Boundarylessness In Relation To Success Factors: A Descriptive Study Of Nine Bangalore Organizations In The It Sector, Mary Mathew, Randhir Reghunath Pushpa
Perceived Boundarylessness In Relation To Success Factors: A Descriptive Study Of Nine Bangalore Organizations In The It Sector, Mary Mathew, Randhir Reghunath Pushpa
The South East Asian Journal of Management
The importance of organization boundaries and their nature of permeability is of special concern in a globalized world. The role of systems theorists and that of boudary management intervention theorists show the need to study the people sub system more. Managerial perceptions are critical in this context. Sensing and perceiving boundarylessness will lead to a better consciousness of boundary management. This paper describes the way nine HR managers perceive their boundaries in the IT sector of Bangalore. The managers are asked about various types of boundaries namely, vertical, horizontal, external, geographic, and psychological boundaries. The boundaries are also understood in …
Factors Influencing Purchase Preferences Of Store Brands: Examples From Hypermarkets In Malaysia, Norbani Che Ha, Sharifah Latifah Syed Abdul Kadir
Factors Influencing Purchase Preferences Of Store Brands: Examples From Hypermarkets In Malaysia, Norbani Che Ha, Sharifah Latifah Syed Abdul Kadir
The South East Asian Journal of Management
This study is to investigate factors that describe consumers' perceptions towards store brands, and important factors that influence consumers towards purchasing store brands. The factor, such as, price, product quality, product risk, familiarity, involvement, intrinsic and extrinsic cues, and familiarity are used to gauge the purchase preferences. The study is carried out in Klang Valley involving two most popular hypermarkets in Malaysia that are Tesco and Giant. Out of 444 consumers that were intercepted and asked to participate only 300 accepted to participate and completed the questionnaire, resulting to 68% response rate. Results of the study indicate that factors such …
Control And Organizational Learning In Mncs: An Analysis Through The Subsdiaries Sector, Olivier De La Villarmois, Christophe Benavent, Firmanzah Firmanzah
Control And Organizational Learning In Mncs: An Analysis Through The Subsdiaries Sector, Olivier De La Villarmois, Christophe Benavent, Firmanzah Firmanzah
The South East Asian Journal of Management
For any large complex organization the problem of ensuring its constituent activity in accordance with overall policy and, at the same time adopt to its environment, is a central and continuing concern. Thus, the fundamental question which must be answered is 'what control mechanism can facilitate the adaptation process in the local market?' In multinational corporations (MNCs), the control mechanism, imposed by headquarters, has an objective to integrate the subsidiaries' activities to the global strategy. however, the presents on the local market necessitates the adaptation to the local environment characteristics. The objective of this paper is to contribute solving the …
Negative Attitudes Toward U.S. Products: Malaysian Muslim Consumers' Perspective, Khairul Anuar Bin Mohammad Shah, Md Nor Othman Prof. Dr.
Negative Attitudes Toward U.S. Products: Malaysian Muslim Consumers' Perspective, Khairul Anuar Bin Mohammad Shah, Md Nor Othman Prof. Dr.
The South East Asian Journal of Management
Consumer attitudes toward foreign products from various countries can vary significantly from one country to another. Consumer attitudes and behavioural intentions in a country can also vary overtime due to a change in the country's level of industrialization, marketing development, and lifestyle. Therefore, it is beneficial for this study to identify the attitudes of the consumers towards foreign products in a particular market. The sources of negative attitudes such as country of origin effects (Han, 1988), consumer ethnocentrism (Shimp and Sharma, 1987), and consumer animosity (Klein, Etteson, and Morries, 1998), are the factors that can influence the willingness of the …
Why Students Misbehave In Class: An Empirical Analysis Of Classroom Incivilities, Hilde Patron, Timothy O. Bisping
Why Students Misbehave In Class: An Empirical Analysis Of Classroom Incivilities, Hilde Patron, Timothy O. Bisping
Mountain Plains Journal of Business and Technology
Classroom incivilities are distracting to everyone involved in the learning process. Insight into the causes of these behaviors could potentially lead educators to successfully develop methods of reducing their prevalence. Many studies have discussed the causes and consequences of classroom behavior, though empirical evidence is lacking. In this paper we empirically examine the factors associated with six different types of student classroom incivilities using a sample of business students registered in principles of economics courses. Our experience demonstrates that, although each type of incivility has a unique set of determinants, some general conclusions can be drawn. First, though students and …
Kim Emigh, Worldcom Whistleblower - A Case Study In Accounting Ethics At Worldcom, David Christensen
Kim Emigh, Worldcom Whistleblower - A Case Study In Accounting Ethics At Worldcom, David Christensen
Mountain Plains Journal of Business and Technology
"About two weeks before internal auditors at WorldCom began questioning capital expense adjustments, the Fort Worth Weekly (cite below) published the story of Kim Emigh, who was fired for questioning inappropriate accounting practices at WorldCom. The article first caught the attention of Mark Abide, the director of property accounting at WorldCom. On May 21, Mr. Abide forwarded the article to Glyn Smith on the internal audit staff, with a note saying that the allegations of the accounting misdeeds by Emigh were ‘worth looking into’ (Krim 2002). The internal auditing team, headed by Cynthia Cooper, met on May 29 to discuss …
Student Perceptions And Performance: The Use Of An Online Textbook With An Integrated Web-Based Homework Management Product, Mary Kassis, David Boldt, Salvador Lopez
Student Perceptions And Performance: The Use Of An Online Textbook With An Integrated Web-Based Homework Management Product, Mary Kassis, David Boldt, Salvador Lopez
Mountain Plains Journal of Business and Technology
This paper presents results of a survey of student perceptions of the use of an online text combined with a homework management product (Aplia). A majority of the students taking the undergraduate economics courses in our sample (58%) disliked using the online textbook combined with the Aplia product. On the other hand, an even greater percentage of students (64%) felt that the utilization of the online textbook combined with Aplia assignments did require that they spend more time studying economics. Using a basic regression model, we then tested to determine if the use of an online textbook combined with Aplia …
Maximizing Final Exam Scores In Quantitative Courses, Randy J. Anderson
Maximizing Final Exam Scores In Quantitative Courses, Randy J. Anderson
Mountain Plains Journal of Business and Technology
College professors teaching quantitative subjects have the opportunity to favorably influence the evaluation outcomes of their students. This can be accomplished by changing testing parameters including testing format, time allotment, and grading method. The thesis of this paper is to challenge the traditional, established approaches to testing and increasing scores for college students in quantitative courses.
Do Popular People Perform?, Jonathan R. Anderson
Do Popular People Perform?, Jonathan R. Anderson
Mountain Plains Journal of Business and Technology
Are popular people good performers? This is the driving question behind this study of workplace behavior and performance. The literature suggests that popular people, those who hold central positions in a social network, will also have high levels of individual work performance in a customer service setting (Hogans, 1971; Hurley, 1998; Stevens & Macintosh, 2002). However, after analyzing social network data from 128 employees in a call center, the data show that popular people, those holding a central role in the friendship network, are likely to underperform their colleagues in technical work and sales performance. Implications for employee selection and …
Commuting And Wages In The Black Hills Of South Dakota And Wyoming, Ron Debeaumont, Sheng-Ping Yang
Commuting And Wages In The Black Hills Of South Dakota And Wyoming, Ron Debeaumont, Sheng-Ping Yang
Mountain Plains Journal of Business and Technology
"This paper examines the effect commuting has on wages in the Black Hills of South Dakota and Wyoming. As there is no major metropolitan area within commuting distance, commuting patterns are likely to differ from those found in and around large cities. Given these differences, prior research that has focused on national or metropolitan data may not be relevant to the region. The results suggest longer commutes are associated with higher pay, but the rate of compensation is significantly lower than estimates using metropolitan data. Furthermore, professionally qualified workers are not compensated for longer commutes. It is argued that professionally …
A Comparison Of Labor Arbitration Procedures In The U.S. And China, Yang Xinjiletu, Carl F. Jenks Purdue, Han Weihong
A Comparison Of Labor Arbitration Procedures In The U.S. And China, Yang Xinjiletu, Carl F. Jenks Purdue, Han Weihong
Mountain Plains Journal of Business and Technology
The purpose of this paper is threefold: 1) compare the labor arbitration procedures of the U.S. and China; 2) identify labor issues that may be problematic for China in the future; and 3) recommend how China may address future workplace problems in its emerging economy. It is generally accepted that American labor arbitration is not a perfect process, but it is a reasonable Alternate Dispute Resolution (ADR) Procedure. More importantly, it is less expensive than litigation, and it provides finality to workplace disputes. In the volatile industrial economy of China, one could reasonably expect that there is the potential for …
Development And Validation Of Two Versions Of The Student Prior Attitude Scale (Spa), James E. Weber, Gary Yoshimoto, James A. Smith, Howard W. Bohnen
Development And Validation Of Two Versions Of The Student Prior Attitude Scale (Spa), James E. Weber, Gary Yoshimoto, James A. Smith, Howard W. Bohnen
Mountain Plains Journal of Business and Technology
It is not uncommon for students to have preconceptions of a class before it begins. These preconceptions may come from information about a class, often through word of mouth, or knowledge that the class requires skills inconsistent with the student’s skill set. These preconceptions of a class may have a positive or negative effect on how a student initially feels about the class, and may, in fact, have an effect on end-of-term student evaluations. Since student evaluations are often used for personnel decisions, it is vital that these evaluations be reliable and valid. This study reports on the development and …
Academy Of Accounting Historians, 1973-2008-2023, Richard G.J. Vangermeersch
Academy Of Accounting Historians, 1973-2008-2023, Richard G.J. Vangermeersch
Accounting Historians Notebook
No abstract provided.
Accounting History; Call For Research Proposals: The First Accounting History International Emerging Scholars' Colloquium; Sixth International Conference: Accounting And The State, Wellington, New Zealand 18-20 August 2010; Call For Papers: The Evolution Of Accounting As A Global Profession: State Relationships, Service Scope, Client Mix, Practitioner Origins, Qualifying Prerequisites And Professional Ethos; Call For Papers: Histories Of Accounting Research, Academy Of Accounting Historians
Accounting Historians Notebook
No abstract provided.
Academy Of Accounting Historians Business Meeting Minutes, August 3, 2008 Held At 2008 Annual Meeting Of The American Accounting Association, At The Hilton Anaheim, Anaheim, California, Stephanie D. Moussalli
Academy Of Accounting Historians Business Meeting Minutes, August 3, 2008 Held At 2008 Annual Meeting Of The American Accounting Association, At The Hilton Anaheim, Anaheim, California, Stephanie D. Moussalli
Accounting Historians Notebook
No abstract provided.
Accounting Historians Notebook, 2008, Vol. 31, No. 2 (October) [Whole Issue]
Accounting Historians Notebook, 2008, Vol. 31, No. 2 (October) [Whole Issue]
Accounting Historians Notebook
Copyright held by: Academy of Accounting Historians
The Implementation Of Port State Control In Taiwan, Rong-Her Chiu, Chien-Chung Yuan, Kee-Kuo Chen
The Implementation Of Port State Control In Taiwan, Rong-Her Chiu, Chien-Chung Yuan, Kee-Kuo Chen
Journal of Marine Science and Technology
Port state control (PSC) is the inspection of foreign flagged vessels in national ports to verify that the condition of ships and equipment comply with the requirements of international conventions and that ships are manned and operated in compliance with applicable international laws. To do its duty as an important maritime country to combat substandard shipping and protect marine environment, Taiwan began implementing its PSC system from the beginning of 2003 although it has not been accepted as a member state of the IMO or Tokyo MOU. The purpose of this paper is to investigate the newly implemented PSC system …
The Profitability Of The Weekend Effect: Evidence From The Taiwan Mutual Fund Market, Mei-Chen Lin, Miawjane Chen
The Profitability Of The Weekend Effect: Evidence From The Taiwan Mutual Fund Market, Mei-Chen Lin, Miawjane Chen
Journal of Marine Science and Technology
In this research we first investigated the day-of-the-week effect in the Taiwan mutual fund market. The results revealed significantly negative Monday returns and positive Friday returns. This weekend effect did not vary greatly between the early and later periods of the month. In the absence of transaction costs, weekend trading strategies, both simple and complex, can increase returns and moderate risk. Finally, the pattern triggered by macroeconomic news can only partially subsume the weekend effects of fund returns.
Integrated Financial Supervision For Nigeria: Emerging Issues And Challenges., Anachi Arua
Integrated Financial Supervision For Nigeria: Emerging Issues And Challenges., Anachi Arua
Bullion
In the supervisory architecture of financial institutions have been of interest to policymakers and the academic. It began to be discussed in the late eighties when the Scandinavian countries were establishing a single supervisory authority in their country. The discussion heated up in the late nineties when the United Kingdom created the Financial Services Authority (FSA) and continued in this decade as many developed and developing countries consider the adoption of more integrated supervision structures. The paper considers the issues of separation of financial supervision from central banking and the rationale and challenges of establishing on integrated supervision structure in …
Consolidated Supervision Of Banks: Concept And Practices, U. Kama
Consolidated Supervision Of Banks: Concept And Practices, U. Kama
Bullion
The paper has considered two basic issues in financial supervision. These are the separation of financial supervision from central banking and the rationale and challenges of establishing an integrated supervision structure in Nigeria. lt identified three basic functions of financial supervision as micro prudential, macro prudential and conduct-of-business supervision, which address systemic stability, financial soundness of individual institutions and consumer protection respectively . The paper is divided into six sections. Following this introduction is section ll which examines the conceptual and theoretical issues in consolidated supervision. Section lll reviews the experience of other jurisdictions in the practice of consolidated supervision. …
Is Nigeria Ready For Inflation Targeting, Mbutor O. Mbutor
Is Nigeria Ready For Inflation Targeting, Mbutor O. Mbutor
Bullion
Inflation Targeting as a framework for monetary policy implementation simply describes a policy framework in which central banks accept and announce the realization of certain forecast targets of inflation, over a given time period, as the measure policy anchor and are accountable for deviations from actual inflation from the said target. The primary goal of the paper was to expose the prospects and challenges facing the implementation of inflation targeting in Nigeria. To put the subject in proper perspective, common terminologies often used in discussing lT were defined. The preconditions for effective lT were also highlighted. The paper has argued …
Logistics And Supply Chain Job Placement: The 2007 Perspective, Cook Lorin Robert, Brian J. Gibson, Zachary Williams
Logistics And Supply Chain Job Placement: The 2007 Perspective, Cook Lorin Robert, Brian J. Gibson, Zachary Williams
Journal of Transportation Management
The development of an effective recruitment strategy that attracts and secures entry-level logistics talent is essential to maintain corporate performance. A critical aspect of job placement involves understanding the preferences of students and employers. This research presents results of parallel surveys of U.S. undergraduate logistics, transportation and supply chain student and employer preferences and perceptions regarding employment. Results provided include a demographic respondent profile, their organization /functional area preferences and their perspectives on selected entry-level employment issues. These research results are intended to provide employers, educators and students with information that can be used to improve job placement success.
Profit Contribution Information’S Impact On Internal Integration, Scott J. Grawe, Haozhe Chen, Daniel D. Mattioda, Patricia J. Daugherty
Profit Contribution Information’S Impact On Internal Integration, Scott J. Grawe, Haozhe Chen, Daniel D. Mattioda, Patricia J. Daugherty
Journal of Transportation Management
An exploratory quantitative study on the relationship between profit contribution information and firm-wide internal integration is presented. Specifically, the authors examine how profit contribution information availability impacts firm-wide internal integration and, subsequently, logistics performance. This study provides greater insight into the area; only a few studies have empirically examined the impact of profit contribution information within a firm. The primary implication is that firms should utilize specific types of information, i.e. profit contribution information, for making more informed operational and strategic decisions. The paper also underscores the managerial value of using profit contribution information in decision making and planning.
Moving Towards A Resilient Supply Chain, John Mascaritolo, Mary C. Holcomb
Moving Towards A Resilient Supply Chain, John Mascaritolo, Mary C. Holcomb
Journal of Transportation Management
The nature of supply chain management—global in scope, the existence of interdependent activities in the various processes, the need for collaborative relationships between members, and the uncertainty that is inherent in both supply and demand - makes it vulnerable to unexpected events that have the potential to disrupt operations as planned. Disruptions to the supply chain can have a profound effect on the firm ranging from loss of revenue to increased costs when operations don’t proceed as planned. Firms realized that it was critical to their business interests to proactively manage, and even mitigate, the risks that are inherent in …
Safety Attitudes And Behavioral Intentions Of Municipal Waste Disposal Drivers, Swartz M. Stephen, Matthew A. Douglas
Safety Attitudes And Behavioral Intentions Of Municipal Waste Disposal Drivers, Swartz M. Stephen, Matthew A. Douglas
Journal of Transportation Management
The Theory of Planned Behavior was used to study factors useful for predicting Behavioral Intentions to commit unsafe acts while driving for commercial drivers working for municipal waste management operations centers. The Theory of Planned Behavior was found to be moderately effective in predicting behavioral intentions, particularly through the constructs of Attitude and Perceived Control. Driver perceptions of safety climate, self-assessed personal safety performance, risk aversion, and attitudes toward behavioral factors associated with engaging in risky behaviors while operating motor vehicles were studied. Risk aversion and driver perception of their own safety performance were also useful predictors of intention.
The Effects Of Interdepartmental Customer Orientation On Distribution Center Performance, Nancy M. Scott, M Douglas Voss, Scott B. Keller, Matt Schlosser
The Effects Of Interdepartmental Customer Orientation On Distribution Center Performance, Nancy M. Scott, M Douglas Voss, Scott B. Keller, Matt Schlosser
Journal of Transportation Management
Firms have begun to look internally for ways to increase external service quality. ANOVA is used to examine the effect of interdepartmental customer orientation on time, inventory, and customer service-based performance variables in distribution centers. Findings indicate that high interdepartmental customer orientation positively affects distribution center performance in terms of time-based performance measures and customer satisfaction. Interdepartmental customer orientation was found to have only a marginal affect on inventory performance. Implications of the current research for distribution centers and transportation managers are discussed along with limitations and opportunities for future research.