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Research Collection School Of Computing and Information Systems

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Full-Text Articles in Business

Task Allocation Via Multi-Agent Coalition Formation: Taxonomy, Algorithms And Complexity, Hoong Chuin Lau, L. Zhang Nov 2003

Task Allocation Via Multi-Agent Coalition Formation: Taxonomy, Algorithms And Complexity, Hoong Chuin Lau, L. Zhang

Research Collection School Of Computing and Information Systems

Coalition formation has become a key topic in multiagent research. In this paper, we propose a preliminary classification for the coalition formation problem based on three driving factors (demands, resources and profit objectives). We divide our analysis into 5 cases. For each case, we present algorithms and complexity results. We anticipate that with future research, this classification can be extended in similar fashion to the comprehensive classification for the job scheduling problem.

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Pricing And Qos Of Information Services In A Competitive Market, Zhen Liu, Laura Wynter, Cathy Xia Nov 2003

Pricing And Qos Of Information Services In A Competitive Market, Zhen Liu, Laura Wynter, Cathy Xia

Research Collection School Of Computing and Information Systems

Design of e-commerce services that are competitive in a quickly responding market requires the analyses of prices and price structures. We develop a general model of an e-commerce market that allows us to analyze optimal price structures, both flat and usage-based. Based on the price structure of a major web hosting provider, we consider single-tier and two-tier (burst-rate) pricing, and our result suggests that the more complex two-tier structure may not be worth the marketing effort, as the firm's equilibrium profits will not increase through the use of this structure. An essential feature of our approach is that we model …

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Multi-Agent Coalition Via Autonomous Price Negotiation In A Real-Time Web Environment, Hoong Chuin Lau, Wei Sian Lim Oct 2003

Multi-Agent Coalition Via Autonomous Price Negotiation In A Real-Time Web Environment, Hoong Chuin Lau, Wei Sian Lim

Research Collection School Of Computing and Information Systems

In e-marketplaces, customers specify job requests in real-time and agents form coalitions to service them. This paper proposes a protocol for self-interested agents to negotiate prices in forming successful coalitions. We propose and experiment with two negotiation schemes: one allows information sharing while the other does not.

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Interorganizational Systems And Competitive Advantages – Lessons From History, Keng Siau Sep 2003

Interorganizational Systems And Competitive Advantages – Lessons From History, Keng Siau

Research Collection School Of Computing and Information Systems

Global business constantly faces radical transformations stemming from advances in information technology (IT). The concept of gaining competitive advantages by linking information systems across organizations (e.g., supply chain integration) has taken on an overtone of dogma in many business circles. Such electronic linkages are known as Interorganizational Systems (IOS). Lately, the growing importance and easy accessibility of the Internet have propelled IOS to a new height. Undoubtedly, IOS can have a great impact on organizational performance and industry structure. However, IT such as the Internet is readily available to all companies, and most IOS concepts can be easily replicated. Followers …

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Factors Influencing The Adoption Of E-Marketplaces By Small Organizations: An Empirical Investigation, Xin Tan, Fiona Fui-Hoon Nah, Charalambos Iacovou, Jaekyung. Kim Aug 2003

Factors Influencing The Adoption Of E-Marketplaces By Small Organizations: An Empirical Investigation, Xin Tan, Fiona Fui-Hoon Nah, Charalambos Iacovou, Jaekyung. Kim

Research Collection School Of Computing and Information Systems

The emergence of mobile computing combined with the increased popularity of the Internet is changing our daily lives. The increasing use of small portable computers, wireless networks and satellites un folds the new technology of mobile computing, which allows transmis sion of data to computers that are not physically linked to a network. As a result, people can communicate on the move. Mobile devices with new input and output methods and form factors are dramatically different from traditional desktop computers (Rodden et al., 1998). These technological changes make increasing demands on both the quality of user interface and the functionality …

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A Study On Tolerable Waiting Time: How Long Are Web Users Willing To Wait?, Fiona Fui-Hoon Nah Aug 2003

A Study On Tolerable Waiting Time: How Long Are Web Users Willing To Wait?, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

The WWW has become an important channel for information access, electronic commerce, and publication. With an exponential increase in the number of Web users and the popularity of multimedia technology, users often face a long waiting time for downloading Web pages. Although various technologies and techniques have been implemented to alleviate the situation and to comfort the impatient users, little research has been done to assess what constitutes an acceptable and tolerable waiting time for Web users. This research reviews the literature on computer response time and users’ waiting time, and assesses Web users’ tolerable waiting time in information retrieval. …

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Erp Implementation: Chief Information Officers’ Perceptions Of Critical Success Factors, Fiona Fui-Hoon Nah, Kathryn M. Zuckweiler, Janet Lee-Shang Lau Aug 2003

Erp Implementation: Chief Information Officers’ Perceptions Of Critical Success Factors, Fiona Fui-Hoon Nah, Kathryn M. Zuckweiler, Janet Lee-Shang Lau

Research Collection School Of Computing and Information Systems

This article reports the results of a survey of Chief Information Officers (CIOs) from Fortune 1000 companies on their perceptions of the critical success factors in Enterprise Resource Planning (ERP) implementation. Through a review of the literature, 11 critical success factors were identified , with underlying subfactors, for successful ERP implementation. The degree of criticality of each of these factors were assessed in a survey administered to the CIOs. The 5 most critical factors identified by the CIOs were top management support, project champion, ERP teamwork and composition, project management, and change management program and culture. The importance of each …

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A Generic Object-Oriented Tabu Search Framework, Hoong Chuin Lau Jul 2003

A Generic Object-Oriented Tabu Search Framework, Hoong Chuin Lau

Research Collection School Of Computing and Information Systems

Presently, most tabu search designers devise their applications without considering the potential of design and code reuse, which consequently prolong the development of subsequent applications. In this paper, we propose a software solution known as Tabu Search Framework (TSF), which is a generic C++ software framework for tabu search implementation. The framework excels in code recycling through the use of a welldesigned set of generic abstract classes that clearly define their collaborative roles in the algorithm. Additionally, the framework incorporates a centralized process and control mechanism that enhances the search with intelligence. This results in a generic framework that is …

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Strategyproof Mechanisms For Ad Hoc Network Formation, C. Jason Woodard, David C. Parkes Jun 2003

Strategyproof Mechanisms For Ad Hoc Network Formation, C. Jason Woodard, David C. Parkes

Research Collection School Of Computing and Information Systems

Agents in a peer-to-peer system typically have incentives to influence its network structure, either to reduce their costs or increase their ability to capture value. The problem is compounded when agents can join and leave the system dynamically. This paper proposes three economic mechanisms that offset the incentives for strategic behavior and facilitate the formation of networks with desirable global properties.

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Modeling Product Development As A System Design Game, C. Jason Woodard Jun 2003

Modeling Product Development As A System Design Game, C. Jason Woodard

Research Collection School Of Computing and Information Systems

A system design game is a model of a situation in which agents’ actions determine the structure of a system, which in turn affects the system’s value and the share of value that each agent may capture through bargaining or market competition. This paper describes a class of games in which agents design interdependent products, for example software programs, which may be complements or substitutes for each other. These relationships are epresented by an object called a design structure network (DSN). Depending on the modeler’s choice of allocation rules, agents may benefit from owning critical nodes in the DSN, corresponding …

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On The Strategy Of Supply Hubs For Cost Reduction And Responsiveness, Earl Barnes, Jim Dai, Shijie Deng, Doug Down, Mark Goh, Hoong Chuin Lau, Sharafali Moosa May 2003

On The Strategy Of Supply Hubs For Cost Reduction And Responsiveness, Earl Barnes, Jim Dai, Shijie Deng, Doug Down, Mark Goh, Hoong Chuin Lau, Sharafali Moosa

Research Collection School Of Computing and Information Systems

A supply hub is a location generally close to a manufacturer’s facility where all or some of its supplies are warehoused with the agreement that the materials will be paid for only when consumed. Supply hub is an innovative strategy employed by especially the electronics industry to achieve cost reduction and improved responsiveness. After first tracing the developments leading to the establishment of supply hubs, the paper then describes the dynamics of the operation of supply hubs. Case examples are provided to highlight the current practices. Finally, some research issues are identified.

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Building Customer Trust In Mobile Commerce, Keng Siau, Zixing Shen Apr 2003

Building Customer Trust In Mobile Commerce, Keng Siau, Zixing Shen

Research Collection School Of Computing and Information Systems

Customer trust, which is crucial for the growth and success of mobile commerce, is discussed. Building customer trust is a complex process that involves technology and business practices as well as movement from initial trust formation to continuous trust development. Gaining customer trust involves consideration of its three components: competence trust, predictability trust and goodwill trust. From a customer's perspective, competence trust in e-commerce is built upon the Internet vendor's skills, expertise and operational abilities.

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Trading Agents Competing: Performance, Progress And Market Effectiveness, Michael P. Wellman, Shih-Fen Cheng, Daniel M. Reeves, Kevin M. Lochner Jan 2003

Trading Agents Competing: Performance, Progress And Market Effectiveness, Michael P. Wellman, Shih-Fen Cheng, Daniel M. Reeves, Kevin M. Lochner

Research Collection School Of Computing and Information Systems

The annual trading agent competition offers agent designers a forum for evaluating programmed trading techniques in a challenging market scenario. TAC aims to spur research by enabling researchers to compare techniques on a common problem and build on each other's ideas. A fixed set of assumptions and environment settings facilitates communication of methods and results. As a multiyear event, TAC lets researchers observe trading agents' progress over time, in effect accelerating the evolution of an adapted population of traders. Given all the participant effort invested, it is incumbent on us to learn as much from the experience as possible. After …

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Advances In Mobile Commerce Technologies, Ee Peng Lim, Keng Siau Jan 2003

Advances In Mobile Commerce Technologies, Ee Peng Lim, Keng Siau

Research Collection School Of Computing and Information Systems

No abstract provided.

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Hci Research Issues In Electronic Commerce, Fiona Fui-Hoon Nah, Sid Davis Aug 2002

Hci Research Issues In Electronic Commerce, Fiona Fui-Hoon Nah, Sid Davis

Research Collection School Of Computing and Information Systems

This article outlines a number of important research issues in human-computer interaction in the e-commerce environment. It highlights some of the challenges faced by users in browsing Web sites and conducting searches for information, and suggests several areas of research for promoting ease of navigation and search. Also, it discusses the importance of trust in the online environment, describing some of the antecedents and consequences of trust, and provides guidelines for integrating trust into Web site design. The issues discussed in this article are presented under three broad categories of human-computer interaction – Web usability, interface design, and trust – …

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Integrating Local Search And Network Flow To Solve The Inventory Routing Problem, Hoong Chuin Lau, Q Liu, H. Ono Jul 2002

Integrating Local Search And Network Flow To Solve The Inventory Routing Problem, Hoong Chuin Lau, Q Liu, H. Ono

Research Collection School Of Computing and Information Systems

The inventory routing problem is one of important and practical problems in logistics. It involves the integration of inventory management and vehicle routing, both of which are known to be NP-hard. In this paper, we combine local search and network flows to solve the inventory management problem, by utilizing the minimum cost flow sub-solutions as a guiding measure for local search. We then integrate with a standard VRPTW solver to present experimental results for the overall inventory routing problem, based on instances extended from the Solomon benchmark problems.

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Leadership Antecedents Of Informal Knowledge Acquisition And Dissemination, Siu Loon Hoe, Steve Mcshane Jul 2002

Leadership Antecedents Of Informal Knowledge Acquisition And Dissemination, Siu Loon Hoe, Steve Mcshane

Research Collection School Of Computing and Information Systems

Knowledge management is emerging as one of the leading influences on an organisation’s survival and competitive advantage (Blumentritt & Johnston 1999). Knowledge management is concerned with the effective acquisition, sharing, storage and utilisation of knowledge (Huber 1991; Saffady 1998). Corporate leaders are increasingly aware of the notion that an organisation’s long-term survival depends on its ability to generate new knowledge and continuously learn from the environment. The importance of a superior organisational learning capability as a source of competitive advantage is a common refrain among both managers and scholars (e.g. Kohli & Jaworski 1990; Nonaka 1991; Quinn 1992; Slater & …

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Combining Two Heuristics To Solve A Supply Chain Optimization Problem, Hoong Chuin Lau, Yuyue Song Jul 2002

Combining Two Heuristics To Solve A Supply Chain Optimization Problem, Hoong Chuin Lau, Yuyue Song

Research Collection School Of Computing and Information Systems

In this paper, we consider a real-life supply chain optimization problem concerned with supplying a product from multiple warehouses to multiple geographically dispersed retailers. Each retailer faces a deterministic and period-dependent demand over some finite planning horizon. The demand of each retailer is satisfied by the supply from some predetermined warehouse through a fleet of vehicles which are only available within certain time windows at each period. Our goal is to identify a combined inventory and routing schedule such that the system-wide total cost over the planning horizon is minimised. This problem in essence is an amalgamation of two classical …

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Product Schema Integration For Electronic Commerce: A Synonym Comparison Approach, Guanghao Yan, Wee-Keong Ng, Ee Peng Lim May 2002

Product Schema Integration For Electronic Commerce: A Synonym Comparison Approach, Guanghao Yan, Wee-Keong Ng, Ee Peng Lim

Research Collection School Of Computing and Information Systems

In any electronic commerce system, the heterogeneity of product descriptions is a critical impediment to efficient business information exchange. In the ABECOS electronic commerce system, buyer agents, seller agents, and directory agents liaise with one another in e-commerce activities. Only when agents have a common ontology of product descriptions (also called product schemas) are they able to interact seamlessly in e-commerce activities. This gives rise to the product schema integration problem (PSI); the problem of integrating heterogeneous schemas of a certain product into one globally compatible schema. We adopt an integration approach based on product attribute synonyms. We give a …

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Mobile Commerce Applications In Supply Chain Management, Keng Siau, Zixing Shen May 2002

Mobile Commerce Applications In Supply Chain Management, Keng Siau, Zixing Shen

Research Collection School Of Computing and Information Systems

As wireless technologies evolve, the coming mobile revolution will bring dramatic and fundamental changes to supply chain management. When complete, the revolution will impact numerous facets of organizational life. It will provide important data in real time to assist decision makers, exert great influence on the ways businesses communicate and develop relationships with consumers and suppliers, and ultimately transform the way we manage the supply chain. This paper examines issues in integrating mobile commerce and supply chain management. The paper discusses issues such as the absence of killer applications, mobile device limitations, networking problems, infrastructure constraints, security concerns, and user …

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A New Approach For Weighted Constraint Satisfaction, Hoong Chuin Lau Apr 2002

A New Approach For Weighted Constraint Satisfaction, Hoong Chuin Lau

Research Collection School Of Computing and Information Systems

We consider the Weighted Constraint Satisfaction Problem which is an important problem in Artificial Intelligence. Given a set of variables, their domains and a set of constraints between variables, our goal is to obtain an assignment of the variables to domain values such that the weighted sum of satisfied constraints is maximized. In this paper, we present a new approach based on randomized rounding of semidefinite programming relaxation. Besides having provable worst-case bounds for domain sizes 2 and 3, our algorithm is simple and efficient in practice, and produces better solutions than some other polynomial-time algorithms such as greedy and …

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B2b E-Commerce Revisited: Leading Perspectives On The Key Issues And Research Directions, Qizhi Dai, Robert J. Kauffman Mar 2002

B2b E-Commerce Revisited: Leading Perspectives On The Key Issues And Research Directions, Qizhi Dai, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

The application of Internet technologies for the conduct of interfirm business transactions has given rise to a boom in business-to-business (B2B) electronic commerce. Yet, although there are many success stories that have been reported over the past several years, the progress of B2B e-commerce has been hindered by unanticipated technical, organizational, economic and legal challenges that diminish value. In this article, we report on a series of interviews with leading academic researchers and industry senior managers who are in a unique position to make sense of key issues and offer useful insights. The respondents provide their views on the efficacy …

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Knowledge Management Mechanisms In E-Commerce: A Study Of Online Retailing And Auction Sites, Fiona Fui-Hoon Nah, Keng Siau, Yuhong Tian, Min Ling Jan 2002

Knowledge Management Mechanisms In E-Commerce: A Study Of Online Retailing And Auction Sites, Fiona Fui-Hoon Nah, Keng Siau, Yuhong Tian, Min Ling

Research Collection School Of Computing and Information Systems

Knowledge management is vital to a company's success in this e-commerce era. Not only has the topic of knowledge management attracted much research attention lately, but the management of customer knowledge is also becoming increasingly important. Despite its significance, few research studies have systematically investigated knowledge management in the e-commerce context. None of the studies we reviewed looked at how knowledge management mechanisms were employed in e-commerce. This research presents a comprehensive analysis of the knowledge management mechanisms employed by 14 e-commerce sites that were rated as being the best by Gomez.com, an independent Internet quality measurement firm. Specifically, we …

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Community Banking In The E-Business Era, Peter Southard, Keng Siau Jan 2002

Community Banking In The E-Business Era, Peter Southard, Keng Siau

Research Collection School Of Computing and Information Systems

This paper reviews how existing and potential uses of Internet technology can generate a competitive advantage for rural community banks. To do so, it offers a framework for analyzing Internet technology investment decisions. Organizations in this segment of the banking industry are often more removed from centers of technology and have traditionally been more conservative in their approaches to information technology (among other things). Banking Associations have developed in the U.S., such as the Independent Bankers Association, to try and help community banks coordinate marketing, legislative, and other issues that they have in common. The use of Internet technology can …

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Enabling Technologies For E-Commerce And Erp Integration, Keng Siau, Jake Messersmith Jan 2002

Enabling Technologies For E-Commerce And Erp Integration, Keng Siau, Jake Messersmith

Research Collection School Of Computing and Information Systems

Focuses on a study which analyzed the enabling technologies for integrating Enterprise Resource Planning (ERP) and e-business. Difficulties in integrating ERP and e-business; Architecture supporting ERP and e-commerce; Model for integrating ERP and e-business.

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Using Real Options Analysis For Evaluating Uncertain Investments In Information Technology: Insights From The Icis 2001 Debate, Paul P. Tallon, Robert J. Kauffman, Henry C. Lucas, Andrew B. Whinston, Kevin Zhu Jan 2002

Using Real Options Analysis For Evaluating Uncertain Investments In Information Technology: Insights From The Icis 2001 Debate, Paul P. Tallon, Robert J. Kauffman, Henry C. Lucas, Andrew B. Whinston, Kevin Zhu

Research Collection School Of Computing and Information Systems

Business and information systems (IS) executives continue to grapple with issues of risk and uncertainty in evaluating investments in information technology (IT). Despite the use of net present value (NPV) and other investment appraisal techniques, executives are often forced to rely on instinct when finalizing IT investment decisions. Recognizing the shortcomings of NPV, real options analysis has been suggested as an alternative approach, one that considers the risks associated with an investment while recognizing the ability of corporations to defer an investment until a later period or to make a partial investment instead. Responding to a growing interest in real …

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Acceptable Internet Use Policy, Keng Siau, Fiona Fui-Hoon Nah, Limei Teng Jan 2002

Acceptable Internet Use Policy, Keng Siau, Fiona Fui-Hoon Nah, Limei Teng

Research Collection School Of Computing and Information Systems

Surveying use policies of three organizations--- educational institutions, ISPs, and non-ISPs.

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A Multi-Agent Framework For Supporting Intelligent Fourth-Party Logistics, Hoong Chuin Lau, G. Lo Aug 2001

A Multi-Agent Framework For Supporting Intelligent Fourth-Party Logistics, Hoong Chuin Lau, G. Lo

Research Collection School Of Computing and Information Systems

A distributed intelligent agent-based framework that supports fourth-party logistics optimization under a web-based e-Commerce environment has been proposed in this paper. In the framework, customer job requests come through an e-Procurement service. These requests are consolidated and pushed to the e-Market Place service periodically. The e-Market Place then serves as a broker that allows intelligent agents to bid to serve these requests optimally in real-time by solving multiple instances of underlying logistics optimization problem. The resulting system was implemented based on the Java 2 Enterprise Edition (J2EE) platform using distributed system technology for communication between objects.

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Mobile Commerce: Promises, Challenges And Research Agenda, Keng Siau, Ee Peng Lim Jul 2001

Mobile Commerce: Promises, Challenges And Research Agenda, Keng Siau, Ee Peng Lim

Research Collection School Of Computing and Information Systems

Advances in wireless technology increase the number of mobile device users and give pace to the rapid development of e-commerce using these devices. The new type of e-commerce, conducting transactions via mobile terminals, is called mobile commerce. Due to its inherent characteristics such as ubiquity, personalization, flexibility, and dissemination, mobile commerce promises businesses unprecedented market potential, great productivity, and high profitability. This paper presents an overview of mobile commerce development by examining the enabling technologies, the impact of mobile commerce on the business world, and the implications to mobile commerce providers. The paper also provides an agenda for future research …

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A Framework For Performance And Value Assessment Of E-Business Systems In Corporate Travel Distribution, A.M. Chircu, Robert J. Kauffman Jan 2001

A Framework For Performance And Value Assessment Of E-Business Systems In Corporate Travel Distribution, A.M. Chircu, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

This chapter proposes and illustrates a framework that the authors call the value life cycle for e-commerce systems. Based on recent research results that relate to technology investments in the corporate travel industry and related theoretical and empirical perspectives, the authors lay out the corporate travel e-commerce system solutions value life cycle. The perspective involves estimating the maximum value that that an organization can obtain by implementing an e-commerce system in a specific industry and competitive environment. It also considers multiple factors that act as value contingencies for the implementation process. These create barriers to value accrual and to …

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