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Research Collection School Of Computing and Information Systems

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Full-Text Articles in Business

Predicting Item Adoption Using Social Correlation, Freddy Chong-Tat Chua, Hady W. Lauw, Ee Peng Lim Apr 2011

Predicting Item Adoption Using Social Correlation, Freddy Chong-Tat Chua, Hady W. Lauw, Ee Peng Lim

Research Collection School Of Computing and Information Systems

Users face a dazzling array of choices on the Web when it comes to choosing which product to buy, which video to watch, etc. The trend of social information processing means users increasingly rely not only on their own preferences, but also on friends when making various adoption decisions. In this paper, we investigate the effects of social correlation on users’ adoption of items. Given a user-user social graph and an item-user adoption graph, we seek to answer the following questions: 1) whether the items adopted by a user correlate to items adopted by her friends, and 2) how to …


Confidence Weighted Mean Reversion Strategy For On-Line Portfolio Selection, Bin Li, Steven C. H. Hoi, Peilin Zhao, Vivek Gopalkrishnan Apr 2011

Confidence Weighted Mean Reversion Strategy For On-Line Portfolio Selection, Bin Li, Steven C. H. Hoi, Peilin Zhao, Vivek Gopalkrishnan

Research Collection School Of Computing and Information Systems

On-line portfolio selection has been attracting increasing attention from the data mining and machine learning communities. All existing on-line portfolio selection strategies focus on the first order information of a portfolio vector, though the second order information may also be beneficial to a strategy. Moreover, empirical evidences show that the stock price relatives may follow the mean reversion property, which has not been fully exploited by existing strategies. This article proposes a novel on-line portfolio selection strategy named ``Confidence Weighted Mean Reversion'' (CWMR). Inspired by the mean reversion principle in finance and confidence weighted online learning technique in machine learning, …


Corn: Correlation-Driven Nonparametric Learning Approach For Portfolio Selection, Bin Li, Steven C. H. Hoi, Vivekanand Gopalkrishnan Apr 2011

Corn: Correlation-Driven Nonparametric Learning Approach For Portfolio Selection, Bin Li, Steven C. H. Hoi, Vivekanand Gopalkrishnan

Research Collection School Of Computing and Information Systems

Machine learning techniques have been adopted to select portfolios from financial markets in some emerging intelligent business applications. In this article, we propose a novel learning-to-trade algorithm termed CO Relation-driven Nonparametric learning strategy (CORN) for actively trading stocks. CORN effectively exploits statistical relations between stock market windows via a nonparametric learning approach. We evaluate the empirical performance of our algorithm extensively on several large historical and latest real stock markets, and show that it can easily beat both the market index and the best stock in the market substantially (without or with small transaction costs), and also surpass a variety …


Action Learning: Reflections Of A First-Time Coach, Siu Loon Hoe Apr 2011

Action Learning: Reflections Of A First-Time Coach, Siu Loon Hoe

Research Collection School Of Computing and Information Systems

PurposeIn recent years, action learning has been widely adopted as a problem solving and leadership development tool. The purpose of the article is to reflect on key learning points when initiating action learning sessions and provide tips on what to expect from such sessions.Design/methodology/approachDocumentation of the author's initial first‐hand action learning coaching experience and sharing of lessons learnt in organizing and coaching action learning sessions.FindingsThe paper offers a view on how action learning practitioners can overcome initial coaching issues to run more effective sessions.Originality/valueThis article contributes to the existing action learning literature by providing a deeper understanding of key factors …


How Information Management Capability Influences Firm Performance, Sunil Mithas, Narayan Ramasubbu, V. Sambamurthy Mar 2011

How Information Management Capability Influences Firm Performance, Sunil Mithas, Narayan Ramasubbu, V. Sambamurthy

Research Collection School Of Computing and Information Systems

How do information technology capabilities contribute to firm performance? This study develops a conceptual model linking IT-enabled information management capability with three important organizational capabilities (customer management capability, process management capability, and performance management capability). We argue that these three capabilities mediate the relationship between information management capability and firm performance. To test our conceptual model, we use a rare archival data set that contains actual scores from multidimensional and high-quality assessments of firms and intraorganizational units of a conglomerate business group that had adopted a model of performance excellence for organizational transformation based on the Baldrige criteria. This research …


Manipulation In Digital Word-Of-Mouth: A Reality Check For Book Reviews, Nan Hu, Indranil Bose, Yunjun Gao, Ling Liu Feb 2011

Manipulation In Digital Word-Of-Mouth: A Reality Check For Book Reviews, Nan Hu, Indranil Bose, Yunjun Gao, Ling Liu

Research Collection School Of Computing and Information Systems

Built upon the discretionary accrual-based earnings management framework, our paper develops a discretionary manipulation proxy to study the management of online reviews. We reveal that fraudulent review manipulation is a serious problem for 1) non-bestseller books; 2) books whose reviews are classified as not very helpful; 3) books that experience greater variability in the helpfulness of their online reviews; and 4) popular books as well as high-priced books. We also show that review management decreases with the passage of time. Just like fraudulent earnings management, manipulated online reviews reflect inauthentic information from which consumers might derive wrong valuation especially for …


Fraud Detection In Online Consumer Reviews, Nan Hu, Ling Liu, Vallabh Sambamurthy Feb 2011

Fraud Detection In Online Consumer Reviews, Nan Hu, Ling Liu, Vallabh Sambamurthy

Research Collection School Of Computing and Information Systems

Increasingly, consumers depend on social information channels, such as user-posted online reviews, to make purchase decisions. These reviews are assumed to be unbiased reflections of other consumers' experiences with the products or services. While extensively assumed, the literature has not tested the existence or non-existence of review manipulation. By using data from Amazon and Barnes & Noble, our study investigates if vendors, publishers, and writers consistently manipulate online consumer reviews. We document the existence of online review manipulation and show that the manipulation strategy of firms seems to be a monotonically decreasing function of the product's true quality or the …


Editorial: Special Issue On Ubiquitous Electronic Commerce Systems, Robert H. Deng, Jari Veijalainen, Shiguo Lian, Dimitris Kanellopoulos Jan 2011

Editorial: Special Issue On Ubiquitous Electronic Commerce Systems, Robert H. Deng, Jari Veijalainen, Shiguo Lian, Dimitris Kanellopoulos

Research Collection School Of Computing and Information Systems

Ubiquitous computing is a post-desktop model of human-computer interaction in which information processing has been thoroughly integrated into everyday objects and activities. Emerging ubiquitous electronic commerce systems (UECS) are expected to be available anytime, anywhere, and using different official or personal computing devices. Systems and services such as digital libraries, on-line business transactions, mobile office and mobile TV are widely deployed. Users will be able to access these services anytime, anywhere, while using any computing device in a pervasive way.


Innovation And Price Competition In A Two-Sided Market, Mei Lin, Shaojin Li, Andrew B. Whinston Jan 2011

Innovation And Price Competition In A Two-Sided Market, Mei Lin, Shaojin Li, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

We examine a platform's optimal two-sided pricing strategy while considering seller-side innovation decisions and price competition. We model the innovation race among sellers in both finite and infinite horizons. In the finite case, we analytically show that the platform's optimal seller-side access fee fully extracts the sellers' surplus, and that the optimal buyer-side access fee mitigates price competition among sellers. The platform's optimal strategy may be to charge or subsidize buyers depending on the degree of variation in the buyers' willingness to pay for quality; this optimal strategy induces full participation on both sides. Furthermore, a wider quality gap among …


Improving Service Through Just-In-Time Concept In A Dynamic Operational Environment, Kar Way Tan, Hoong Chuin Lau, Na Fu Jan 2011

Improving Service Through Just-In-Time Concept In A Dynamic Operational Environment, Kar Way Tan, Hoong Chuin Lau, Na Fu

Research Collection School Of Computing and Information Systems

This paper is concerned with the problem of Just-In-Time (JIT) job scheduling in a dynamic environment under uncertainty to attain timely service. We provide an approach, based on robust scheduling concepts, to analytically evaluate the expected cost of earliness and tardiness for each job and also the project. In addition, we search for a schedule execution policy with the minimum robust cost such that for a given risk level (epsilon), the actual realized schedule has (1 - epsilon) probability of completing with less than or equal to this robust cost. Our method is quite generic, and can be applied to …


Would Price Limits Have Made Any Difference To The 'Flash Crash' On May 6, 2010, Wing Bernard Lee, Shih-Fen Cheng, Annie Koh Jan 2011

Would Price Limits Have Made Any Difference To The 'Flash Crash' On May 6, 2010, Wing Bernard Lee, Shih-Fen Cheng, Annie Koh

Research Collection School Of Computing and Information Systems

On May 6, 2010, the U.S. equity markets experienced a brief but highly unusual drop in prices across a number of stocks and indices. The Dow Jones Industrial Average (see Figure 1) fell by approximately 9% in a matter of minutes, and several stocks were traded down sharply before recovering a short time later. The authors contend that the events of May 6, 2010 exhibit patterns consistent with the type of "flash crash" observed in their earlier study (2010). This paper describes the results of nine different simulations created by using a large-scale computer model to reconstruct the critical elements …


Revenue Management Model For On-Demand It Services, Tieming Liu, Chinnatat Methapatara, Laura Wynter Nov 2010

Revenue Management Model For On-Demand It Services, Tieming Liu, Chinnatat Methapatara, Laura Wynter

Research Collection School Of Computing and Information Systems

This paper presents a model for applying revenue management to on-demand IT services. The multinomial logit model is used to describe customer choice over multiple classes with different service-level agreements (SLAs). A nonlinear programming model is provided to determine the optimal price or service level for each class. Through a numerical analysis, we examine the impacts of system capacity and customer waiting incentives on the service provider’s profit and pricing strategies.


Would Position Limits Have Made Any Difference To The 'Flash Crash' On May 6, 2010, Wing Bernard Lee, Shih-Fen Cheng, Annie Koh Nov 2010

Would Position Limits Have Made Any Difference To The 'Flash Crash' On May 6, 2010, Wing Bernard Lee, Shih-Fen Cheng, Annie Koh

Research Collection School Of Computing and Information Systems

On May 6, 2010, the US equity markets experienced a brief but highly unusual drop in prices across a number of stocks and indices. The Dow Jones Industrial Average (DJIA) fell by approximately 9% in a matter of minutes, and several stocks were traded down sharply before recovering a short time later. Earlier research by Lee, Cheng and Koh (2010) identified the conditions under which a “flash crash” can be triggered by systematic traders running highly similar trading strategies, especially when they are “crowding out” other liquidity providers in the market. The authors contend that the events of May 6, …


Business Network-Based Value Creation In Electronic Commerce, Robert John Kauffman, Ting Li, Eric Van Heck Oct 2010

Business Network-Based Value Creation In Electronic Commerce, Robert John Kauffman, Ting Li, Eric Van Heck

Research Collection School Of Computing and Information Systems

Information technologies (IT) have affected economic activities within and beyond the boundaries of the firm, changing the face of e-commerce. This article explores the circumstances under which value is created in business networks made possible by IT. Business networks combine the capabilities of multiple firms to produce and deliver products and services that none of them could more economically produce on its own and for which there is demand in the market. We call this business network-based value creation. We apply economic theory to explain the conditions under which business networks will exist and are able to sustain their value-producing …


Event Study Method For Validating Agent-Based Trading Simulations, Shih-Fen Cheng Sep 2010

Event Study Method For Validating Agent-Based Trading Simulations, Shih-Fen Cheng

Research Collection School Of Computing and Information Systems

In this paper, we introduce how one can validate an event-centric trading simulation platform that is built with multi-agent technology. The issue of validation is extremely important for agent-based simulations, but unfortunately, so far there is no one universal method that would work in all domains. The primary contribution of this paper is a novel combination of event-centric simulation design and event study approach for market dynamics generation and validation. In our event-centric design, the simulation is progressed by announcing news events that affect market prices. Upon receiving these events, event-aware software agents would adjust their views on the market …


Do Online Reviews Reflect A Product’S True Perceived Quality? An Investigation Of Online Movie Reviews Across Cultures, Noi Sian Koh, Nan Hu, Eric K. Clemons Sep 2010

Do Online Reviews Reflect A Product’S True Perceived Quality? An Investigation Of Online Movie Reviews Across Cultures, Noi Sian Koh, Nan Hu, Eric K. Clemons

Research Collection School Of Computing and Information Systems

This paper investigates when the reported average of online ratings matches the perceived average assessment of the population as a whole, including the average assessments of both raters and non-raters. We apply behavioral theory to capture intentions in rating online movie reviews in two dissimilar countries – China and the United States. We argue that consumers’ rating behaviors are affected by cultural influences and that they are influenced in predictable ways. Based on data collected from IMDB.com and Douban.com, we found significant differences across raters from these two different cultures. Additionally, we examined how cultural elements influence rating behavior for …


Cloud Services From A Consumer Perspective, Philip Koehler, Arun Anandasivam, Dan Ma Aug 2010

Cloud Services From A Consumer Perspective, Philip Koehler, Arun Anandasivam, Dan Ma

Research Collection School Of Computing and Information Systems

Although there is an increased attention on Cloud Computing in the academic literature in the recent years, most research work focus on technical aspects of cloud computing. Research on consumers’ preferences for cloud services is limited to studies from consulting and industry companies. This paper fills the gap by empirically identifying consumer preferences for cloud service attributes. Using conjoint methods we reveal the relative importance of different attributes of cloud services. The results help both practitioners and academic researchers to better understand the prerequisites of a successful market introduction of cloud services and to design appropriate services. Moreover, the derived …


A Decision Theoretic Approach To Data Leakage Prevention, Janusz Marecki, Mudhakar Srivastava, Pradeep Reddy Varakantham Aug 2010

A Decision Theoretic Approach To Data Leakage Prevention, Janusz Marecki, Mudhakar Srivastava, Pradeep Reddy Varakantham

Research Collection School Of Computing and Information Systems

In both the commercial and defense sectors a compelling need is emerging for rapid, yet secure, dissemination of information. In this paper we address the threat of information leakage that often accompanies such information flows. We focus on domains with one information source (sender) and many information sinks (recipients) where: (i) sharing is mutually beneficial for the sender and the recipients, (ii) leaking a shared information is beneficial to the recipients but undesirable to the sender, and (iii) information sharing decisions of the sender are determined using imperfect monitoring of the (un)intended information leakage by the recipients.We make two key …


Hybrid Time-Frequency Domain Analysis For Inverter-Fed Induction Motor Fault Detection, T. W. Chua, W. W. Tan, Zhaoxia Wang, C. S. Chang Jul 2010

Hybrid Time-Frequency Domain Analysis For Inverter-Fed Induction Motor Fault Detection, T. W. Chua, W. W. Tan, Zhaoxia Wang, C. S. Chang

Research Collection School Of Computing and Information Systems

The detection of faults in an induction motor is important as a part of preventive maintenance. Stator current is one of the most popular signals used for utility-supplied induction motor fault detection as a current sensor can be installed nonintrusively. In variable speeds operation, the use of an inverter to drive the induction motor introduces noise into the stator current so stator current based fault detection techniques become less reliable. This paper presents a hybrid algorithm, which combines time and frequency domain analysis, for broken rotor bar and bearing fault detection. Cluster information obtained by using Independent Component Analysis (ICA) …


Impact Of Flow And Brand Equity In 3d Virtual Worlds, Fiona Fui-Hoon Nah, Brenda Eschenbrenner, David Dewester, So Ra Park Jul 2010

Impact Of Flow And Brand Equity In 3d Virtual Worlds, Fiona Fui-Hoon Nah, Brenda Eschenbrenner, David Dewester, So Ra Park

Research Collection School Of Computing and Information Systems

This research is a partial test of Park et al.’s (2008) model to assess the impact of flow and brand equity in 3D virtual worlds. It draws on flow theory as its main theoretical foundation to understand and empirically assess the impact of flow on brand equity and behavioral intention in 3D virtual worlds. The findings suggest that the balance of skills and challenges in 3D virtual worlds influences users’ flow experience, which in turn influences brand equity. Brand equity then increases behavioral intention. The authors also found that the impact of flow on behavioral intention in 3D virtual worlds …


A Hybrid Method To Detect Deflation Fraud In Cost-Per-Action Online Advertising, Xuhua Ding Jun 2010

A Hybrid Method To Detect Deflation Fraud In Cost-Per-Action Online Advertising, Xuhua Ding

Research Collection School Of Computing and Information Systems

Web advertisers prefer the cost-per-action (CPA) advertisement model whereby an advertiser pays a web publisher according to the actual amount of transactions, rather than the volume of advertisement clicks. The main obstacle for a wide deployment of this model is the deflation fraud. Namely, a dishonest advertiser under-reports the transaction count in order to discharge less. In this paper, we present a mechanism to detect such a fraud using a hybrid of cryptography and probability tools. With the assistance from a small number of users, the publisher can detect deflation fraud with a success probability growing exponentially with the fraud …


Income, Endogenous Market Structure And Innovation, Mei Lin, Shaojin Li, Andrew B. Whinston Jun 2010

Income, Endogenous Market Structure And Innovation, Mei Lin, Shaojin Li, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

We investigate the effect of income distribution on R&D in a dynamic framework. Our model captures both the infinite R&D race among heterogeneous innovators and a market where successful innovators generate revenues. The market structure of successful innovations is endogenous – firms produce vertically differentiated substitute goods and compete in price. Based on firms' equilibrium market revenues, we derive numerical solutions of the Markov perfect equilibrium innovation rate of the dynamic problem. A key insight in our results is that explicitly modeling price competition and the market structure plays an important role in evaluating the impact of rising income inequality …


Designing The Dynamics Of Service Innovations, Arcot Desai Narasimhalu Jun 2010

Designing The Dynamics Of Service Innovations, Arcot Desai Narasimhalu

Research Collection School Of Computing and Information Systems

There is no serious tool available to design service innovations even as it is gaining in important attention from the academic and industrial worlds. This paper presents a method that is specifically developed to help service innovators plan and design their innovations. The method recognizes the dependencies that exist across a service provider, customers and suppliers and help identify potential inconsistencies in the design of service innovations.


Innovative Entrepreneurs Workbook, Arcot Desai Narasimhalu May 2010

Innovative Entrepreneurs Workbook, Arcot Desai Narasimhalu

Research Collection School Of Computing and Information Systems

The workbook provides a step by step approach to identifying innovation opportunities and the key aspects of Innovation development


Structural And Informal Knowledge Acquisition And Dissemination In Organisational Learning: An Exploratory Analysis, Siu Loon Hoe May 2010

Structural And Informal Knowledge Acquisition And Dissemination In Organisational Learning: An Exploratory Analysis, Siu Loon Hoe

Research Collection School Of Computing and Information Systems

PurposeThe topic of organizational learning is populated with many theories and models; many relate to the enduring organizational learning framework consisting of knowledge acquisition, knowledge dissemination, and knowledge use. However, most of the research either emphasizes structural knowledge acquisition and dissemination as a composite construct, or focuses solely on the structural aspect of knowledge acquisition and dissemination. The primary objective of this study is to develop and test a model of organizational learning that incorporates both structural and informal knowledge acquisition and dissemination and as separate processes. The predictors of these processes are also proposedDesign/methodology/approachA model of organizational learning that …


Open Innovation In Platform Competition, Mei Lin May 2010

Open Innovation In Platform Competition, Mei Lin

Research Collection School Of Computing and Information Systems

We examine the competition between a proprietary platform and an open platform,where each platform holds a two-sided market consisted of app developers and users.The open platform cultivates an innovative environment by inviting public efforts todevelop the platform itself and permitting distribution of apps outside of its own appmarket; the proprietary platform restricts apps sales solely within its app market. Weuse a game theoretic model to capture this competitive phenomenon and analyze theimpact of growth of the open source community on the platform competition. We foundthat growth of the open community mitigates the platform rivalry, and balances the developernetwork sizes on …


Do You Trust To Get Trust? A Study Of Trust Reciprocity Behaviors And Reciprocal Trust Prediction, Viet-An Nguyen, Ee Peng Lim, Hwee Hoon Tan, Jing Jiang, Aixin Sun Apr 2010

Do You Trust To Get Trust? A Study Of Trust Reciprocity Behaviors And Reciprocal Trust Prediction, Viet-An Nguyen, Ee Peng Lim, Hwee Hoon Tan, Jing Jiang, Aixin Sun

Research Collection School Of Computing and Information Systems

Trust reciprocity, a special form of link reciprocity, exists in many networks of trust among users. In this paper, we seek to determine the extent to which reciprocity exists in a trust network and develop quantitative models for measuring reciprocity and reciprocity related behaviors. We identify several reciprocity behaviors and their respective measures. These behavior measures can be employed for predicting if a trustee will return trust to her trustor given that the latter initiates a trust link earlier. We develop for this reciprocal trust prediction task a number of ranking method and classification methods, and evaluated them on an …


Information Search Patterns In E-Commerce Product Comparison Services, Fiona Fui-Hoon Nah, Weiyin Hong, Liqiang Chen, Hong-Hee Lee Apr 2010

Information Search Patterns In E-Commerce Product Comparison Services, Fiona Fui-Hoon Nah, Weiyin Hong, Liqiang Chen, Hong-Hee Lee

Research Collection School Of Computing and Information Systems

To facilitate product selection and purchase decisions on e-commerce Web sites, the presentation of product information is very important. In this research, the authors study how disposition styles influence users’ search patterns in product comparison services of e-commerce Web sites. The results show that people use relatively more feature paths and less product paths in vertical disposition style than horizontal disposition style. The findings also indicate that there are relatively more feature paths and less product paths in the first half than second half of the information search paths. This is consistent with Gensch’s two-stage choice model which suggests that …


Local Coordination Under Bounded Rationality: Coase Meets Simon, Finds Hayek, C. Jason Woodard Mar 2010

Local Coordination Under Bounded Rationality: Coase Meets Simon, Finds Hayek, C. Jason Woodard

Research Collection School Of Computing and Information Systems

This paper explores strategic behavior in a network of firms using an agent-based model. The model exhibits a tension between economic efficiency and the stability of the network in the face of incentives to change its configuration. This tension is to be expected because the conditions of the Coase theorem are violated: the boundedly rational firms in the model lack the ability to discover efficient network configurations or achieve them through collective action. In computational experiments, as predicted by theory, firms frequently became locked into inefficient outcomes or endless cycles of mutual frustration. However, simple institutional innovations such as property …


Differentiating Knowledge Processes In Organisational Learning: A Case Of “Two Solitudes”, Siu Loon Hoe, Steven Mcshane Mar 2010

Differentiating Knowledge Processes In Organisational Learning: A Case Of “Two Solitudes”, Siu Loon Hoe, Steven Mcshane

Research Collection School Of Computing and Information Systems

The fields of organizational behavior (OB)/strategy and marketing have taken different paths over the past two decades to understanding organizational learning. OB/strategy has been pre-occupied with theory development and case study illustrations, whereas marketing has taken a highly quantitative path. Although relying on essentially the same foundation theory, the two disciplines have had minimal crossfertilization. Furthermore, both fields tend to blur or usually ignore the distinction between structural and informal knowledge processes. The purpose of the paper is to highlight the distinction between informal and structural knowledge acquisition and dissemination processes and propose new definitions to differentiate them. Future research …