Business Commons^™

How Online Patient–Physician Interaction Influences Service Satisfaction, Yi Wu, Joseph S. Valacich, Jeffrey L. Jenkins, Kai Li

Faculty Publications

Online health interaction (OHI) is an effective and increasingly popular method for patients to access health information. Extant literature overlooks such service users’ satisfaction derived from online interactions and the measurement of OHI processes. Based on the relational communication literature and the features of OHI, the present study proposes three dimensions to conceptualize the success of OHI processes (i.e., interaction depth, information intensity, and time breadth) and explores the association between these interaction processes and service satisfaction. Further, two characteristics of OHI, namely information richness and indirect interaction, are identified as contingent factors on those proposed linkages. The research model …

An Fmri Exploration Of Information Processing In Electronic Networks Of Practice, Thomas O. Meservy, Kelly J. Fadel, C. Brock Kirwan, Rayman D. Meservy

Faculty Publications

Online forums sponsored by electronic networks of practice have become an important source of information for individuals seeking solutions to problems online. However, not all information available in a forum is helpful or accurate, requiring knowledge seekers to evaluate and filter the solutions they encounter. Most forums offer contextual cues to help knowledge seekers make evaluation decisions, yet little is understood about the cognitive processes and neural mechanisms that underlie how information on these forums is filtered and evaluated. This paper draws on literature in cognitive neuroscience and NeuroIS to develop exploratory research questions about the role of both content …

Moral Development In Business Ethics: An Examination And Critique, Kristen Bell Detienne, Carol Frogley Ellertson, Marc-Charles Ingerson, William R. Dudley

Faculty Publications

The field of behavioral ethics has seen considerable growth over the last few decades. One of the most significant concerns facing this interdisciplinary field of research is the moral judgment-action gap. The moral judgment-action gap is the inconsistency people display when they know what is right but do what they know is wrong. Much of the research in the field of behavioral ethics is based on (or in response to) early work in moral psychology and American psychologist Lawrence Kohlberg’s foundational cognitive model of moral development. However, Kohlberg’s model of moral development lacks a compelling explanation for the judgment-action gap. …

How Do Principles Textbooks Treat The Return To Entrepreneurship? The Missing Factor, John Estill, Tom Means

Faculty Publications

Principles textbooks have improved in incorporating entrepreneurship intheory. However, they still generally lack simple demonstrations of theentrepreneurial input, particularly when teaching the theory of a normal rateof return. Many texts are unclear over the definition of a normal return andits constituent parts. Our paper (1) reviews the theory of the entrepreneurialinput; (2) sorts how popular textbooks calculate a normal rate of returnconsistent with their definition of the entrepreneurial input; and (3)provides a simple numerical example that incorporates the entrepreneurialinput, which can be more fully developed in intermediate texts.

Study Of The Impact Of The Great Recession On The Relation Between Earnings Surprises And Stock Returns, Benjamin Anderson, Stoyu Ivanov

Faculty Publications

This paper examines the impact of the Great Recession on the relation between earnings surprises and stock returns and examines the role that informed and uninformed investors play in the formation of the post-earnings announcement drift (PEAD). We use quarterly earnings surprises (SUE), firms' standardized unexpected returns, calculated as actual earnings minus expected earnings, scaled by stock price one day prior to the earnings announcement, and one-year future stock returns, the subsequent twelve-month abnormal stock returns, calculated as the difference between the firm's buy-and-hold return and the value-weighted market buy-and-hold return, to test whether the Great Recession had an impact …

Developmental Test And Requirements Best Practices Of Successful Information Systems Efforts Using Agile Methods, Jeremy D. Kramer, Torrey J. Wagner

Faculty Publications

This article provides insights into the current state of developmental testing (DT) and requirements management in Department of Defense information systems employing Agile development. The authors describe the study methodology and provide an overview of Agile development and testing. Insights are described for requirements, detailed planning, test execution, and reporting. This work articulates best practices related to DT and requirements management strategies for programs employing modernized Software Development Life Cycle practices.

Principles Or Templates? The Antecedents And Performance Effects Of Cross-Border Knowledge, James B. Oldroyd, Shad Morris, Jeff P. Dotson

Faculty Publications

Managers understand the importance of knowledge management systems for project-based work. Efforts are often made to ensure knowledge is codified and disseminated throughout the firm so employees can draw upon them to complete their projects. Unfortunately, however, such efforts often lead to stockpiles of information that remain untapped and underutilized. This study seeks to answer two questions. First, how can managers influence workers to utilize different types of codified knowledge in the first place? Second, do different types of codified knowledge have differential effects on performance? We find that increased individual experience drives the use of knowledge principles while workers …

Urban Land: Price Indices, Performance, And Leading Indicators, Mark Fitzgerald, David J. Hansen, Will Mcintosh, Barrett A. Slade

Faculty Publications

This study had two objectives: first, to evaluate the historical performance of urban land prices across 20 prominent U.S. metro markets; and second, to determine if urban land prices are a leading indicator for prices in the built environment. Using a time-varying econometric model with spatial controls, we constructed constant-quality metropolitanlevel land price indices. We found that 1) from 2000 to 2017 (18 years) national residential and commercial-industrial urban land prices appreciated by 2.08% and 1.87% annually, respectively; 2) urban land prices exhibited greater volatility compared with improved property prices; 3) in many metro markets land prices began to decline …

Using Fmri To Measure Stimulus Generalization Of Software Notification To Security Warnings, Brock Kirwan, Bonnie Anderson, David Eargle, Jeffrey Jenkins, Anthony Vance

Faculty Publications

This paper examines how habituation to frequent software notifications may carry over to infrequent security warnings. This general process— known as stimulus generalization or simply generalization—is a well-established phenomenon in neurobiology that has clear implications for information security. Because software user interface guidelines call for visual consistency, software notifications and security warnings have a similar look and feel. Consequently, through frequent exposure to notifications, people may become habituated to security warnings they have never seen before. The objective of this paper to propose an fMRI experimental design to measure the extent to which this occurs. We also propose testing security …

The Relationship Between Academic Stress And Adolescents’ Problematic Smartphone Usage, Ting-Ting Xu, Hai-Zhen Wang, Winny Fonseca, Marc A. Zimmerman, Detlef H. Rost, James Gaskin, Jin-Liang Wang

Faculty Publications

Background: Problematic smartphone usage among adolescents and young adults is a growing concern.

Objective: The purpose of this study was to investigate whether depressive symptoms mediate the relationship between academic stress and problematic smartphone usage, and, more importantly, whether problem-focused coping moderates the association between academic stress and depressive symptoms.

Method: The sample comprised of 316 middle school students (46.8% males, M¼13.74 years old, SD¼0.87) in Southwest China. The results showed that depressive symptoms mediated the association between academic stress and problematic smartphone usage.

Results: This indirect relationship was conditioned by the degree of problem-focused coping. Specifically, those with lower …

Rank And File Equity Compensation And Earnings Management: Evidence From Stock Options, D. Kip Holderness Jr., Adrienna Huffman, Melissa F. Lewis-Western

Faculty Publications

The wide-spread use of rank and file equity-based compensation suggests that executives believe that rank and file employees can affect firm outcomes, and some research supports this view. If equity-based incentives influence rank and file employees’ productive efforts, they might also influence their earnings management decisions. We find that increases in rank and file employees’ option-based compensation—our proxy for equity-based compensation—are associated with increases in earnings management and that this relation is attributable to real activities (as opposed to accrual) earnings management. Cross-sectional tests indicate that the relation is stronger when rank and file option compensation is likely to generate …

Income Smoothing And The Usefulness Of Earnings For Monitoring In Debt Contracting, Peter Demerjian, John Donovan, Melissa F. Lewis-Western

Faculty Publications

We investigate whether income smoothing affects the usefulness of earnings for contracting through the monitoring role of earnings-based debt covenants. First, we examine initial contract design and predict that income smoothing will increase (decrease) the use of earnings-based covenants if income smoothing improves (reduces) the usefulness of earnings to monitor borrowers. We find that private debt contracts to borrowers with greater income smoothing are more likely to include earnings-based covenants. A structural model that explores the cause of this relationship provides evidence that smoothing improves the ability of earnings to reflect credit risk. Second, we examine technical default following contract …

Does Audit Committee Accounting Expertise Help To Promote Audit Quality? Evidence From Auditor Reporting Of Internal Control Weaknesses*, Ling Lei Lisic, Linda A. Myers, Timothy Seidel, Jian Zhou

Faculty Publications

In this study, we examine whether audit committee accounting expertise helps to promote audit quality by motivating auditors to conduct diligent internal control audits and make appropriate internal control assessments because audit committee accounting expertise safeguards auditors from dismissal following adverse internal control opinions. Among clients with existing and likely internal control material weaknesses (as proxied by future restatements of audited financial statements), we find a greater likelihood of adverse internal control audit opinions when the audit committee has greater accounting expertise (measured by the proportion of accounting experts on the audit committee). Among all clients, we find a lower …

The Contribution Of Family Leisure To Family Functioning And Family Satisfaction Among Urban Russian Families, Mikale Williamson, Ramon Zabriskie, Jasmine Townsend, Peter Ward, Gilbert Fellingham, Irina Kuznetsova

Faculty Publications

The purpose of this study was to examine how both family leisure involvement and family leisure satisfaction contributed to the explanation of variance in family functioning and satisfaction with family life among urban Russian families (n = 597). As an initial examination of family leisure functioning in the Russian culture, mixed model analysis accounted for family-level and individual level variance, and indicated core family leisure satisfaction was the strongest predictor of all aspects of family functioning and satisfaction with family life, a pattern similar across other cultures. There were also positive relationships between balance family leisure and various aspects of …

Analyst Forecast Bundling, Michael S. Drake, Peter Joos, Joseph Pacelli, Brady Twedt

Faculty Publications

Changing economic conditions over the past two decades have created incentives for sell-side analysts to both provide their institutional clients tiered services and to streamline their written research process. One manifestation of these changes is an increased likelihood of analysts’ issuing earnings forecasts for multiple firms on the same day. We identify this bundling property and show that bundling has increased steadily over time. We provide field evidence that the practice is a cost-saving measure, a natural byproduct of analysts focusing on thematic research, and a reflection of forecast updating that occurs in advance of important events. Our empirical analyses …

Is There Information Content In Information Acquisition?, Michael S. Drake, Darren T. Roulstone, Bret A. Johnson, Jacob Thornock

Faculty Publications

In this study, we examine whether investors’ actions to acquire accounting information are predictive of future firm performance because these actions partially reveal investors’ private expectations of this performance. Using a database of EDGAR downloads, we find some evidence that information acquisition of accounting reports by EDGAR users is, on average, predictive of future firm performance. We then determine the identity of the EDGAR user and examine whether different users’ private expectations will be relatively more predictive of subsequent performance. We find that the information acquisition activities of more sophisticated institutional users (e.g., hedge funds, investment banks) are more strongly …

The Role Of The Business Press In The Pricing Of Analysts’ Recommendation Revisions, Minkwan Ahn, Michael S. Drake, Hangsoo Kyung, Han Stice

Faculty Publications

We investigate the information-dissemination role of the business press by examining the coverage of analyst recommendation revisions. Consistent with the press providing wider dissemination of analyst reports, we find evidence that coverage of analyst recommendation revisions significantly increases the initial market reaction to these revisions and decreases the subsequent price drift. Furthermore, we find that news flash coverage, rather than in-depth coverage, of a recommendation revision drives both the initial market reaction results and drift results. Finally, we show that broader press coverage influences the activities of large-trade institutional investors but not highfrequency traders. Overall, our findings suggest a complementary …

“Thank You, Siri”: Politeness And Intelligent Digital Assistants, Nathan Burton, James Gaskin

Faculty Publications

Interactions with intelligent digital assistants like Apple's Siri, Amazon's Alexa, and Google’s Google Assistant can often be direct and terse, which is leading many to worry that users’ uncivility towards digital assistants is causing users to become ruder in their human interactions. Although digital assistants are nearing ubiquity, not much is known about how interactions with this form of artificial intelligence may negatively impact human social behaviors. Practice-oriented researchers have started initial explorations into the effects of interaction with digital assistants from a social psychology perspective, and academics have pursued similar questions within the paradigm of current human-computer interaction research. …

Diversity In Peer-Advice Networks And The Emergence Of Collective Post-Adoptive Attitudes: A Multilevel Perspective, Tanner Skousen, Elena Karahanna

Faculty Publications

Implementing new enterprise information systems (EIS) has been an important, expensive, and constant problem that research has tried to solve for years. Previous implementation research offers conflicting viewpoints on the role that social influence dynamics play in implementation success. We study one social influence mechanism, namely peer-advice networks, and examine how the diversity characteristics (separation, disparity, and variety) of these networks lead to the emergence of a collective post-adoptive attitude (either resistance or support) toward a new information system. We propose a multilevel, longitudinal study using electronic medical record systems as a context to analyze the effect of diversity on …

Playable Case Studies: A New Educational Genre For Technical Writing Instruction, Jonathan Balzotti, Derek Hansen

Faculty Publications

A Playable Case Study (PCS) is a hybrid learning experience where students (1) participate in a fictional narrative that unfolds through an immersive, simulated environment and (2) engage in classroom activities and lessons that provide educational scaffolding and promote metacognition through in-game and out-of-game experiences. We present the Microcore PCS to illustrate the potential of this new type of experiential simulation that incorporates aspects of Alternate Reality Games (ARGs) to increase immersion and teach workplace literacies in the technical communication classroom. We explore results from a pilot test of Microcore with an undergraduate technical communication course, identifying design strategies that …

Testing The Test: Expanding The Dialogue On Technical Writing Assessment In The Academy And Workplace, Lindsay Tanner, Jonathan Balzotti

Faculty Publications

The small amount of work on workplace writing assessment has focused almost entirely on student readiness for professional writing or included case studies of employer expectations for new writers. While these studies provide insight into current pedagogies for technical writing and writing instruction in general, the main conclusion to be drawn from them is the unsatisfactory number of recent graduates who display workplace readiness. In this article, we explore writing assessment research in both the academy and the workplace and attempt to identify ways in which the academy’s assessment practices lead, lag behind, or simply differ from writing assessment in …

An Empirical Study Of Service Recovery Quality And Customer Retention, Kristen Bell Detienne, Joan Westwood

Faculty Publications

This article proposes and empirically tests an original model of service recovery. Customer loyalty significantly impacts a company’s profitability. Customer satisfaction influences customer loyalty, and perceived recovery quality affects satisfaction. Surveys were mailed to 1,476 customers of a large financial services firm. This study examined how customers’ perceptions of the quality of service recovery efforts differs among customer groups. Customer groups were formed according to differing levels of post-recovery customer loyalty in order to study the impact of perceived service recovery quality on customer loyalty. The results of the study indicate that high- and low-loyalty customer groups differ in their …

International Auditing Considerations At Carrefour S.A., Timothy Seidel, Bill Tayler

Faculty Publications

Carrefour S.A. is a multinational retailer headquartered in France that operates over 10,800 stores worldwide consisting of hypermarkets (a supermarket and department store under one roof), supermarkets, and convenience stores, as well as e-commerce websites. The objective of this three-part case study is to expose students to international (or multi-national client) audit issues/considerations. Multi-national clients often have multiple locations or components that require separately audited financial information that is included in consolidated or group financial statements. The first case exposes students to the need to allocate materiality across components of a group audit. The second part of the case then …

Exoskeletons, Entrepreneurs, And Communities: A Process Model Of Opportunity Co-Construction, Stella K. Seyb, Dean A. Sheperd, Trenton Alma Williams

Faculty Publications

Exoskeletons represent a technological breakthrough that presents a diverse range of potential opportunities to overcome human physical limitations. Drawing on data from 16 exoskeleton prototypes, we develop a model of opportunity co-construction that involves mutual adjustment between the actions and beliefs of entrepreneurs and their communities of inquiry. Our study enhances our understanding of potential opportunities as dynamic entities that are (re)constructed as entrepreneurs and community members seek to resolve key tensions throughout the process. Specifically, we identify tensions relating to technological change, shifting power dynamics, and reduced visibility, and explain how actors seek to resolve those tensions through opportunity …

Who Finances Durable Goods And Why It Matters: Captive Finance And The Coase Conjecture, Justin Murfin, Ryan Pratt

Faculty Publications

We propose that, by financing their own product sales through captive finance subsidiaries, durable goods manufacturers commit to higher resale values for their products in future periods. Using data on captive financing by the manufacturers of heavy equipment, we find that captive-backed models have lower price depreciation. The evidence is consistent with captive finance helping manufacturers commit to ex-post actions that support used machine prices. This, in turn, conveys higher pledgeability for captive-backed products, even for individual machines financed by banks. Although motivated as a rent-seeking device, captive financing generates positive spillovers by relaxing credit constraints.

The Relationship Between Perceived Stress And Problematic Social Networking Site Use Among Chinese College Students, Xiang-Ling Hou, Hai-Zhen Wang, Tian-Qiang Hu, Douglas A. Gentile, James Gaskin, Jin-Liang Wang

Faculty Publications

Background and aims: Perceived stress has been regarded as a risk factor for problematic social networking site (SNS) use, yet little is known about the underlying processes whereby confounding variables may mediate or moderate this relationship. To answer this question, this study examined whether depression and anxiety mediated the relationship between perceived stress and problematic SNS use, and whether these mediating processes were moderated by psychological resilience and social support. Methods: Participants were 641 Chinese college students who completed anonymous questionnaires measuring perceived stress, depression/anxiety, psychological resilience, social support, and problematic SNS use. Results: The results showed that (a) depression/anxiety …

Improving Compassion Measurement In The Workforce By Analyzing Users’ Mouse-Cursor Movements, Jeffrey L. Jenkins, Haley Kirk, Joseph S. Valacich

Faculty Publications

Compassion is often an important characteristic of effective employees in the workplace. To measure improvements in employee compassion, identify shortcomings, and even screen applicants, researchers and practitioners have sought reliable measures of compassion. Measuring compassion, however, can be very difficult because people are hesitant reporting a lack of compassion, due to their desire to be viewed favorably by others. We draw on the domain of human-computer interaction to help address this issue. Namely, we propose a theoretically-grounded methodology for helping differentiate between high and low compassion by monitoring users’ mouse-cursor movements in specialized online surveys. We find that people with …

Recreation Trends, Service Utilization, And Future Directions For Morale, Welfare, And Recreation Programs, Camilla Hodge, Karen Melton, Mat D. Duerden

Faculty Publications

In 2017, nearly 97% of Americans had time for leisure or recreation each day, and on average, that daily time for recreation (i.e., the time outside of work and household activities) exceeded five hours (“Average hours per day spent in selected leisure and sports activities by age,” n.d.). Where and how Americans use time for recreation has far-reaching implications for their physical and mental health (Payne, Ainsworth, & Godbey, 2010). Physical and mental health are key components related to the readiness and retention of military service members; therefore, Morale, Welfare and Recreation (MWR) services are positioned to support the readiness …

To Link Or Not To Link? Multiple Team Membership And Unit Performance, Eean R. Crawford, Cody J. Reeves, Greg L. Stewart, Stacy L. Astrove

Faculty Publications

Multiple team membership is common in today’s team-based organizations, but little is known about its relationship with collective effectiveness across teams. We adopted a microfoundations framework utilizing existing individual- and team-level research to develop a higher-level perspective on multiple team membership’s relationship with performance of entire units of teams. We tested our predictions with data collected from 849 primary care units of the Veterans Health Administration serving over 4.2 million patients. In this context, we found multiple team membership is negatively associated with unit performance, and this negative relationship is exacerbated by task complexity.

Private Ordering And Improving Information Flow To The Board Of Directors: The Duty To Inform Bylaw, Jennifer O'Hare

Faculty Publications

It seems that almost every day there is another report of a corporate scandal at a public company. Whether the scandal involves sexual harassment by senior management or widespread illegal conduct by employees, the first question asked by investors and the media is usually, “Where was the board?” And the board’s response is almost always, “We didn’t know.” Directors of public companies rely on officers to provide the information the board needs to manage the corporation, but, strangely enough, officers may not even be legally required to provide information to the board. The Delaware General Corporation Law is silent on …